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Month: October 2026

Resident Connection

Posted on by countyhousistg

October 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we welcome the month of October, I want to take a moment to reflect on the importance of listening to the people and communities we serve.

At County Housing, we know that our residents are the best source of insight into what is working well and where we can do better. Your experiences, ideas, questions, and concerns help us understand how we can improve the services and communities we provide.

Listening is an important part of leading. It means being willing to hear different perspectives, learn from our residents, and take meaningful action when improvements are needed. Our goal is not simply to provide housing, but to create communities where residents feel respected, supported, and connected to the resources and opportunities available to them.

As we move through the fall season, I encourage you to continue sharing your feedback and staying engaged with your community. Whether you participate in a resident meeting, attend a community event, connect with County Housing staff, or simply share an idea with us, your voice matters.

Thank you for allowing us to serve you and for being an important part of the County Housing community. We are listening, we are learning, and we are committed to leading with purpose.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Understanding Your Lease: Being a Successful Resident

Being a successful County Housing resident is about more than having a place to call home. It’s about understanding your lease, taking care of your home, paying your rent on time, and communicating with us when you need support.

At County Housing, we see ourselves as your landlord and your partner. We want you to be successful in your home, and our team is here to help. By working together and using resources wisely, we can help keep our homes and communities safe, well-maintained, and welcoming for everyone.

Pay Your Rent on Time
One of the most important responsibilities outlined in your lease is paying your rent on time each month. Rent is due on the first day of each month. If rent is not paid by the fifth day of the month and no alternative payment arrangement has been approved by County Housing, lease enforcement procedures may begin.

If you are experiencing a financial challenge that may affect your ability to pay, please contact your Property Manager as soon as possible. Communication is key. Reaching out early allows us to better understand your situation and discuss available resources or options.

Take Care of Your Home
Your home is an important part of your community, and taking good care of it helps protect your housing and keeps our properties in good condition.

Please help us by:

  • Keeping your home clean and sanitary.
  • Reporting maintenance concerns promptly, before a small issue becomes a bigger one.
  • Taking care of appliances, fixtures, doors, windows, and other features of your home.
  • Following the rules in your lease regarding alterations, painting, pets, and other changes to your unit.
  • Avoiding damage caused by neglect, misuse, or improper use of your home.

County Housing has a responsibility to maintain our properties, but we also need residents to do their part. The resources available to maintain and improve our homes are limited, and unnecessary damage or repairs can take resources away from other important property needs.

Use Resources Wisely
County Housing is committed to providing safe, decent, and affordable housing. We work hard to maintain our properties and respond to residents’ needs, but we cannot afford to continually replace items or make upgrades that result from preventable damage or misuse.

When you take care of your home, you help us take care of your community.

Using your home, appliances, utilities, and other property resources responsibly helps us stretch our resources further and allows us to focus on necessary repairs, maintenance, and improvements throughout our communities.

We’re Your Friendly Landlord
We want you to know that County Housing is here to support you. Our Property Managers and staff are available to answer questions, help you understand your lease, connect you with resources, and work with you when challenges arise.

You don’t have to navigate everything on your own. If you have a question or concern about your rent, your home, a maintenance issue, or your responsibilities as a resident, please reach out to your Property Manager.

We are proud to serve you, and we want to be more than just your landlord—we want to be your partner in successful housing.

Working Together
A successful community is a shared responsibility. When residents pay rent on time, care for their homes, use resources wisely, and communicate with County Housing, we can work together to create stronger, healthier communities.

We’re here for you. We’re your landlord. We’re your partner. And we’re committed to helping you succeed in your home.

Project Update

Arbor Hill Takes an Important Step Forward

County Housing is continuing to invest in the future of affordable housing with an important financing commitment for the redevelopment of Arbor Hill Apartments in Maryland Heights.

St. Louis County has issued County Housing a conditional commitment for up to $5 million in Community Development Block Grant–Disaster Recovery (CDBG-DR) financing to support construction of the new Arbor Hill Apartments.

The approximately $20 million redevelopment will create:

  • 68 new two-, three-, and four-bedroom homes
  • 100% affordable housing
  • Larger homes designed to better accommodate today’s families
  • New accessible housing options that were not previously available at the site

County Housing has also increased its financial commitment to the project to $1.6 million.

Why Arbor Hill Matters
Arbor Hill Apartments were originally designed and built more than 50 years ago. While the community has provided affordable housing for generations of residents, the needs of families have changed.

Today, larger unit sizes are needed to better accommodate families, and accessible housing options are increasingly important.

The redevelopment gives County Housing an opportunity to address those needs while continuing to provide affordable housing in Maryland Heights.

The project is located within County Council District 2 and the Pattonville School District.

Leveraging Resources to Create Opportunity
The CDBG-DR commitment is one component of the project’s broader financing plan, which includes state and federal funding as well as County Housing’s own investment.

The conditional commitment is subject to several requirements, including additional underwriting and programmatic requirements and approval of the project’s Low-Income Housing Tax Credit financing by the Missouri Housing Development Commission.

That distinction is important: the commitment represents a significant milestone, but additional steps must be completed before the funds are actually committed and construction can proceed.

The Arbor Hill redevelopment demonstrates why pursuing multiple funding sources is so important to our work. By combining external resources with County Housing’s own financial commitment, we can pursue substantial improvements to our properties and create housing that better serves residents.

Investing in Our Residents
At its core, Arbor Hill is about the people who will call these homes their own.

The redevelopment will provide families with more space, maintain affordability and introduce accessible options that were not previously available.

It also demonstrates County Housing’s continued commitment to looking ahead—to understanding how residents’ needs are changing and pursuing the resources necessary to respond.

Arbor Hill is more than a redevelopment project. It is an investment in our residents, our communities and the future of affordable housing.

Safe & Sound

Keeping Our Communities Safe Together

Preparing Your Home for Fall
As temperatures begin to cool, October is a great time to make sure your home is ready for the changing season. A few simple steps can help keep you and your family safe and comfortable throughout the fall and winter months.

🍂 Keep walkways clear.
Remove leaves, debris, and other items from sidewalks, entrances, and walkways to help prevent slips and falls.

🔥 Practice fire safety.
Never leave cooking unattended, keep flammable items away from heat sources, and make sure you know where your smoke and carbon monoxide detectors are located. If you notice a problem with a detector, contact County Housing right away.

🔌 Use electrical appliances safely.
Avoid overloading outlets or using damaged cords. Space heaters should be kept at least three feet away from furniture, curtains, bedding, and other items that could catch fire.

🍁 Keep your home comfortable and clean.
As you begin using your heating system more frequently, keep vents and radiators clear of furniture and other belongings so heat can circulate properly.

🚨 Know when to call for help.
If you notice a maintenance or safety concern in your home or community, report it promptly. Addressing small problems early can help prevent bigger issues later.

A little preparation now can help make for a safer, more comfortable fall and winter season. Stay safe and sound!

Community Connect

Your Library Has More Than Books!

This Month’s Community Partner: St. Louis County Library

Did you know that your local library offers much more than books?
St. Louis County Library provides a variety of free programs, services, and resources designed to support individuals and families throughout our community. Whether you’re looking for help with schoolwork, exploring career opportunities, need access to technology, or simply want to discover something new, the library has resources that can help.

What can you find at the library?

  • 📚 Books, movies & more – Explore a wide selection of materials for children, teens, and adults.

  • 💻 Technology access – Use computers and other technology resources available through the library.

  • 🎓 Learning & tutoring – Find homework help, tutoring, and educational resources for students and families.

  • 💼 Career resources – Access tools and resources to help with career exploration, job searching, and professional development.

  • 👨‍👩‍👧 Programs for families – Take part in free programs and activities designed for children, families, and individuals.

The St. Louis County Library is a great example of how community partnerships can help residents access opportunities and resources that support long-term success.

Connect with St. Louis County Library:
🌐 Visit SLCL.org to explore programs, services, library locations, and upcoming events.

St. Louis County Library Website

Maintenance Matters

Small Steps Make a Big Difference

Your maintenance team is here to help keep your home in good working order, but residents play an important role, too. A few simple habits and timely maintenance requests can help prevent small issues from becoming bigger problems.

🔧 Report Problems Early
Notice something that isn’t working the way it should? Please let us know. Reporting a dripping faucet, slow drain, water stain, broken fixture, or other concern early can help prevent more extensive damage and may allow our maintenance team to address the issue more quickly.

🚿 Help Prevent Plumbing Problems
Be mindful of what goes down your drains and toilets. Avoid flushing wipes, paper towels, grease, or other items that can cause clogs. If a drain is consistently slow or you notice a leak, report it rather than waiting for the problem to get worse.

🏠 Help Protect Your Home
Simple everyday care can make a difference. Keep vents and radiators accessible, avoid blocking doors and mechanical equipment, and let us know when something needs attention. Taking care of your home helps our maintenance team keep your home and community in good condition.

📝 Know How to Request Service
Not every maintenance concern is an emergency. Routine repairs should be submitted through your property management office or by using the maintenance request process. Providing as much detail as possible, including where the problem is located and what you are experiencing, can help our team understand the issue and respond appropriately.

🚨 Know When It’s an Emergency
Call immediately for urgent situations such as a major water leak, no water, or an electrical issue that requires immediate attention.

For routine repairs, please submit a work order through your property management office.

MAINTENANCE CONTACTS

To submit a work order or report a routine repair, please contact your property management office:

Arbor Hill, Villa Lago, Fee Fee Manor:
(314) 788-6458

Highview, Pagedale, Hillsdale, Olivette:
(314) 912-7958

You can also call (314) 428-3200 and follow the prompts to the Public Housing Department, email phmsr@countyhousing.org, or use the Maintenance Request Form

AFTER-HOURS EMERGENCY CONTACTS

Emergency maintenance service is available each weekday after 5 pm and all day on weekends and holidays.

Call (314) 492-3811

Working Together
Our maintenance team works hard to keep County Housing homes and communities in good condition. When residents report concerns promptly and help care for their homes, we can work together to address problems sooner and keep our communities comfortable and well maintained.

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Voucher Voice

Posted on by countyhousistg

October 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we enter October, I want to take a moment to recognize the importance of listening to the residents we serve.

Every resident’s housing journey is different. Whether you are working toward greater housing stability, searching for a home that meets your family’s needs, pursuing homeownership, or connecting with community resources, your experiences help us better understand how County Housing can support you.

Listening is at the heart of effective leadership. When we listen to our residents, we gain valuable insight into the challenges you face and the services that can make a meaningful difference. Your feedback helps us identify opportunities to improve our programs, strengthen our partnerships, and make it easier for you to access the resources available to you.

We also want to encourage you to stay informed and engaged. Take advantage of the workshops, resources, and opportunities highlighted in this newsletter, and don’t hesitate to reach out when you have questions or need assistance navigating your housing journey.

Our commitment is to continue listening, learning, and finding ways to better serve you. Thank you for being part of the County Housing community and for helping us build a stronger organization through your voice and your experiences.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

HOTMA Changes Coming January 1, 2027: What HCV Participants Need to Know

The U.S. Department of Housing and Urban Development (HUD) is implementing important changes to the Housing Choice Voucher (HCV) Program under the Housing Opportunity Through Modernization Act of 2016 (HOTMA).

Beginning January 1, 2027, Housing Choice Voucher agencies will be required to fully implement HOTMA Sections 102 and 104, which make changes to how household income and assets are reviewed and calculated.

What Is Changing?

Section 102 – Income Reviews
HOTMA Section 102 changes several rules related to how household income is calculated and reviewed.

Changes include:

  • How annual income is defined and calculated.

  • Certain income exclusions.

  • The timing and requirements for interim income reviews.

  • A new 10% threshold related to changes in adjusted income that may require an interim reexamination.

  • Certain deductions and hardship provisions.

  • How certain assets and income from assets are treated.

Unearned Income
As part of the HOTMA changes, households should be aware that certain sources of unearned income may be included when determining household income.

Examples of unearned income include:

  • Social Security
  • Supplemental Security Income (SSI)
  • Social Security Disability Insurance (SSDI)
  • Veterans Affairs (VA) benefits
  • Pensions
  • Annuities
  • Unemployment benefits
  • Workers’ compensation
  • Child support
  • Alimony or spousal support
  • TANF or other cash assistance
  • Other recurring income

If a change in income results in an increase of 10% or more in adjusted income, an interim income review may be required, depending on the circumstances and applicable PHA policies.

It is important to report changes in income as required by your Housing Choice Voucher agency and to provide any documentation requested during an income review.

Section 104 – Assets
HOTMA Section 104 establishes new requirements related to household assets.

Under these changes:

  • There is a maximum net family asset limit of $109,797, subject to annual inflation adjustments. This is the maximum amount of net family assets allowed for new applicants to the Housing Choice Voucher (HCV) program, subject to applicable exceptions.

  • There is an imputed asset threshold of $54,898. This amount is used when determining how certain assets may affect a family’s income calculation.

  • Certain non-necessary personal property may be included as an asset when it exceeds the personal property threshold of $54,898.

  • Families may be ineligible for assistance if they own real property that is suitable for occupancy, subject to exceptions provided by HUD.

  • Certain retirement and educational savings accounts are excluded from the calculation of net family assets.

  • Families with net family assets at or below the applicable self-certification threshold may be permitted to self-certify their assets, depending on PHA policies. The statutory threshold is $54,898, subject to annual inflation adjustments.

What Do I Need to Do?

You do not need to take any action right now solely because of HOTMA.

County Housing will provide information if additional documentation or action is needed from your household.

In the meantime, please continue to:

  • Report changes in income and household composition as required by your PHA.
  • Provide requested information and documentation during your annual or interim review.
  • Report household assets when requested.
  • Keep your contact information current, including your mailing address, phone number and email address.
  • Read all notices from your PHA carefully and follow any instructions provided.

We’re Here to Help

HOTMA includes several changes to HCV program requirements. If action is required from your household, you will receive information explaining what you need to do and when you need to do it.

Please continue to watch for communications from County Housing and read all notices carefully. We will provide additional information and guidance as HOTMA implementation moves forward.

Helpful Resources

Safe & Sound: Keeping Our Communities Safe Together

A Fall Home Safety Check

Cooler temperatures are on the way! October is a great time to take a few minutes to check your home and make sure it is safe and ready for the changing season.

🔥 Check your heating system.
Before turning on your heat for the season, make sure vents and heating equipment are clear of furniture, clothing, boxes, and other items. If you have concerns about your heating system, contact your landlord or property manager.

🚨 Test your alarms.
Make sure smoke and carbon monoxide detectors are working properly. Replace batteries when needed and report non-working detectors to your landlord promptly.

🔌 Be careful with space heaters.
If you use a space heater, keep it on a level, hard surface and at least three feet away from anything that could catch fire. Never leave a space heater unattended or use it while sleeping.

🍂 Watch for fall hazards.
Wet leaves, poor lighting, and cluttered walkways can create slip-and-fall hazards. Keep entrances and walkways clear and use outdoor lighting when available.

🏠 Talk to your landlord about maintenance concerns.
If something in your home needs attention, don’t wait until it becomes a larger problem. Contact your landlord or property manager to report maintenance concerns as soon as possible.

Taking a few minutes to prepare your home now can help keep your household safe, comfortable, and ready for the colder months ahead.

Community Connect

Your Library Has More Than Books!

This Month’s Community Partner: St. Louis County Library

Did you know that your local library offers much more than books?
St. Louis County Library provides a variety of free programs, services, and resources designed to support individuals and families throughout our community. Whether you’re looking for help with schoolwork, exploring career opportunities, need access to technology, or simply want to discover something new, the library has resources that can help.

What can you find at the library?

  • 📚 Books, movies & more – Explore a wide selection of materials for children, teens, and adults.

  • 💻 Technology access – Use computers and other technology resources available through the library.

  • 🎓 Learning & tutoring – Find homework help, tutoring, and educational resources for students and families.

  • 💼 Career resources – Access tools and resources to help with career exploration, job searching, and professional development.

  • 👨‍👩‍👧 Programs for families – Take part in free programs and activities designed for children, families, and individuals.

The St. Louis County Library is a great example of how community partnerships can help residents access opportunities and resources that support long-term success.

Connect with St. Louis County Library:
🌐 Visit SLCL.org to explore programs, services, library locations, and upcoming events.

St. Louis County Library Website

Updates & Announcements

🔍 Find Your Housing Program Specialist

We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-Up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

County Housing 2026 Holiday Schedule

  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Landlord Bulletin

Posted on by countyhousistg

October 2026 Landlord Newsletter

Table of Contents:

Feature Story

Landlord Incentives Program

County Housing’s Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing across St. Louis County, allows eligible landlords to benefit from a variety of incentives, including:

  • Excess Damage Reimbursement
  • Security Deposit Assistance
  • Signing Bonuses
  • Landlord Partnership Fund support

This program reflects our ongoing commitment to making participation in the Housing Choice Voucher (HCV) Program more efficient, predictable, and rewarding, while continuing to connect families with quality housing options throughout our community.

To learn more, visit the Landlord Incentives webpage or contact our team at connect@countyhousing.org.

Feature Article

HOTMA Changes Coming January 1, 2027: What HCV Landlords Need to Know

The U.S. Department of Housing and Urban Development (HUD) is implementing important changes to the Housing Choice Voucher (HCV) Program under the Housing Opportunity Through Modernization Act of 2016 (HOTMA).

Beginning January 1, 2027, Housing Choice Voucher agencies will be required to fully implement HOTMA Sections 102 and 104, which make changes to how household income and assets are reviewed and calculated.

While many of these changes apply directly to HCV families, landlords and property owners may see changes in the timing, processing, or communication associated with some tenant eligibility and rent-related activities.

What Is Changing?

Section 102 – Income Reviews
HOTMA Section 102 changes several requirements related to how a family’s annual income is defined, calculated and reviewed.

Changes include:

  • Updates to how annual income is defined and calculated.

  • Changes to certain income exclusions.

  • Changes to the timing and requirements for interim income reviews.

  • A new 10% threshold related to changes in adjusted income that may require an interim reexamination.

  • Changes to certain deductions and hardship provisions.

  • Changes to how certain assets and income from assets are treated.

These changes may affect when a family’s income is reviewed and how their housing assistance is calculated.

What Does This Mean for Landlords?
Landlords should continue to follow their normal County Housing procedures and should not make changes to a tenant’s rent or lease based solely on the implementation of HOTMA.

County Housing will continue to administer the HCV program in accordance with HUD requirements and applicable County Housing policies.

If a tenant’s income or household circumstances result in a change to their housing assistance or tenant rent portion, County Housing will provide the appropriate notice to the affected parties.

Landlords should:

  • Continue to follow the terms of the HCV lease and Housing Assistance Payments (HAP) contract.

  • Continue to communicate with County Housing regarding matters related to the tenancy, unit, HAP contract or other program requirements.

  • Review all notices from County Housing and respond to requests for information or documentation by the stated deadline.

  • Keep landlord contact information current with County Housing.

  • Continue to report changes that landlords are required to report under the HCV program and HAP contract.

Section 104 – Assets
HOTMA Section 104 establishes new requirements related to household assets.

Under these changes:

  • There is a maximum net family asset limit of $109,797, subject to annual inflation adjustments. This is the maximum amount of net family assets allowed for new applicants to the Housing Choice Voucher (HCV) program, subject to applicable exceptions.

  • There is an imputed asset threshold of $54,898, which is used when determining how certain assets may affect a family’s income calculation.

  • Certain non-necessary personal property may be included as an asset when it exceeds the applicable personal property threshold.

  • Families may be ineligible for assistance if they own real property that is suitable for occupancy, subject to exceptions provided by HUD.

  • Certain retirement and educational savings accounts are excluded from the calculation of net family assets.

  • Families with net family assets at or below the applicable self-certification threshold may be permitted to self-certify their assets, depending on PHA policies. The statutory threshold is $54,898, subject to annual inflation adjustments.

These requirements primarily affect the determination of a family’s eligibility and income for the HCV program. Landlords are not responsible for calculating or verifying a tenant’s assets under HOTMA.

Will HOTMA Change My HAP Payments?

HOTMA does not automatically change the amount of HAP a landlord receives simply because HOTMA takes effect.

However, a family’s housing assistance or tenant rent portion may change if a required income or asset review results in a change to the family’s calculated income or other program circumstances.

If a change affects the HAP payment or tenant portion of rent, County Housing will provide the appropriate notification.

Landlords should not independently adjust the tenant’s portion of rent or HAP amount based on a tenant’s reported income or assets. Please wait for official communication from County Housing regarding any change to the HAP payment or tenant rent portion.

What Do Landlords Need to Do?

There is no special action landlords need to take solely because of HOTMA implementation.

Please continue to:

  • Maintain your HCV-approved unit in accordance with program requirements.

  • Comply with the terms of your HAP contract and lease.

  • Respond to County Housing requests for information or documentation.

  • Keep your landlord and property contact information current.

  • Notify County Housing of changes that you are required to report under the HCV program.

  • Review all correspondence from County Housing and follow any instructions provided.

  • Direct questions about a family’s HCV eligibility, income review or housing assistance to County Housing rather than attempting to determine how HOTMA applies to the family.

A Reminder About Tenant Information
HOTMA-related income and asset information is generally collected and reviewed by County Housing as part of the family’s HCV eligibility and recertification process.

Landlords should not request or attempt to independently verify a tenant’s personal income or asset information for purposes of determining the family’s HCV assistance unless specifically instructed by County Housing or otherwise required under applicable program rules.

We’re Here to Help

HOTMA includes several changes to HCV program requirements, and County Housing is working to implement these requirements while keeping landlords and families informed.

If a HOTMA-related change affects a family’s housing assistance or requires action from a landlord, County Housing will provide information explaining what is needed and when action must be taken.

Please continue to monitor communications from County Housing and respond promptly to any requests or notices.

Additional guidance will be provided as HOTMA implementation moves forward.

Helpful Resources
HUD has developed several resources to help housing authorities, landlords and HCV families understand the HOTMA changes, including:

For additional information about HOTMA and the HCV Program, landlords may also contact County Housing or visit the HUD resources provided by County Housing.

Sign up for EFT Payments

Get Your Payments Faster!

To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.

Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.

Don’t wait—set up EFT today and enjoy faster, more convenient payments!

Planning a Rent Increase?

To ensure adequate processing time and avoid delays, rent increase requests should be submitted between 120 and 60 days prior to the expiration of the HAP Contract and lease term.

Please submit all rent increase requests to rent@countyhousing.org. Requests received outside of this timeframe may not be processed before the contract renewal date.

If you have questions regarding the rent increase process, please contact our office for assistance.

New Caseworker Look-up Tool

We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents: the Housing Program Specialist Look-Up Tool on our website.

This new tool gives you a simple way to find out who your tenant’s assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information.

Look-up Tool

Resources & Support

County Housing is here to support our landlord partners!

  • Landlord Portal: Access lease documents, inspection results, and program updates online.

  • Contact Us: For questions, reach out to our Landlord Liaison at landlord@countyhousing.org

  • Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.

Updates & Reminders

County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.

Information in RentCafé

When setting up your account in RentCafé, please be sure to use a generic email address rather than an email address associated with a specific individual.

This will help to maintain contact with the company as transitions in staff members occur over time.

New RFTA Submission Email

To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org

All RFTA packets should be submitted to this email moving forward to ensure timely processing.

Updated Landlord & Ownership Change Packets

We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:

Documents

Please note:

  • The Landlord Packet has been newly added and may not have been previously available on the website.

  • Moving forward, all previous versions of these packets should be discarded.

  • Only the updated forms found at the link above will be accepted to avoid processing delays.

Why This Matters

Using the correct forms and submission process helps us:

  • Process requests more efficiently

  • Reduce delays and errors

  • Better serve both landlords and residents

We appreciate your cooperation and continued partnership in providing quality housing to our community.

If you have any questions, please don’t hesitate to reach out to our team.

Connect With Us

We value our partnership with our landlords and want to make sure you know how to reach us when you need assistance. Whether you have a question, need to submit documentation, or want to connect with our team, we’re here to help.

Here’s where to reach us:

📧 General Landlord Questions:
landlord@countyhousing.org
For general questions, assistance, or landlord-related concerns.

📋 Inspections:
inspections@countyhousing.org
For inspection-related questions, scheduling, or follow-up.

🏠 RFTA Submissions:
submitrfta@countyhousing.org
For submitting Requests for Tenancy Approval (RFTA) documentation.

We want to hear from you! Your questions, feedback, and partnership help us continue to improve the landlord experience. When you reach out, please use the mailbox that best matches your needs so we can get your request to the right team as quickly as possible.

2026 Holiday Schedule

  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Thank you for partnering with County Housing!

Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.

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