County Housing is proud to share that our new Landlord Incentives Program is off and running in the first quarter of 2026, already making a meaningful impact for both landlords and the families we serve.
Designed to strengthen partnerships with property owners while expanding access to quality housing, the program is helping create more opportunities for stability, investment, and long-term success across our community.
Supporting Quality Housing and Strong Partnerships
Since its launch, the Landlord Incentives Program has provided critical support to landlords committed to maintaining safe, well-kept homes. By offering financial incentives and resources, the program helps offset costs associated with property upkeep, unit improvements, and tenant placement.
These efforts not only benefit landlords but also ensure that residents have access to housing that is clean, stable, and sustainable.
Creating Pathways to Opportunity
The Landlord Incentives Program is expanding access to housing opportunities by encouraging greater participation from property owners and strengthening connections with community partners. As more landlords take advantage of the program, residents benefit from increased housing options, improved placement opportunities, and stronger support networks. This growing engagement helps remove barriers, making it easier for individuals and families to access stable housing and the resources available through our partner organizations.
Early Success, Lasting Impact
While still in its early stages, the Landlord Incentives Program is already demonstrating the power of collaboration. Landlords are feeling more supported, residents are experiencing greater housing stability, and our community is benefiting from stronger, more sustainable housing options.
County Housing remains committed to building on this momentum throughout 2026—continuing to invest in programs that expand opportunity, strengthen neighborhoods, and help individuals and families thrive.
We’re proud to share our 2026 Performance Report, highlighting how County Housing continues to deliver impactful services, strengthen community partnerships, and drive meaningful progress in the year ahead.
As we move into April and the spring season, I want to take a moment to thank you for being an important part of the County Housing community. It is truly a privilege to serve you through the Housing Choice Voucher Program, and we value the partnership we share with each of you.
Spring is often a time of renewal and fresh starts. We recognize that having a stable place to call home provides more than just shelter; it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing while providing clear communication and guidance every step of the way.
As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to report any changes in income or household size as soon as possible. Keeping your information up to date helps ensure your assistance continues smoothly and without interruption.
Thank you for the trust you place in County Housing. We are committed to listening, learning, and leading in ways that best support you and your family.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Exciting Update: Our HCV Caseworkers Are Now Housing Program Specialists
We are excited to share a small but meaningful change in our HCV team! Moving forward, our valued Caseworkers will be known as Housing Program Specialists.
While the title is new, the important work you’ve come to know and rely on will remain the same. These dedicated team members continue to provide the same personalized support, guidance, and resources to help residents navigate the Housing Choice Voucher program.
The updated title reflects the breadth of their expertise and the professional role they play in helping residents access housing, maintain their vouchers, and thrive in the community. It’s a change that highlights the professionalism, knowledge, and commitment of our team members.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
🔍 Find Your Housing Program Specialist
We are excited to announce a new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
Safe & Sound
Spring Safety Reminders for Your Home
As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.
Test Smoke & Carbon Monoxide Detectors Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.
Keep Exits Clear Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.
Report Maintenance Issues Promptly If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.
Grill & Outdoor Safety As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.
Update Emergency Contacts Make sure your landlord has current contact information in case of emergency repairs or urgent notifications.
Your safety matters. Taking small steps now can help prevent larger issues later. If you have questions about Housing Choice Voucher program requirements or inspections, please reach out to your Housing Program Specialist.
Community Connect: Supporting Our Community Together
Stay Informed and Save: Energy Assistance and Resources from Ameren
Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.
Energy Assistance Programs Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.
Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️
As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.
🌪 What does that mean for you?
📍 Sirens now sound by zone The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.
⚡ Faster, automated alerts When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.
🎯 More accurate warnings This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.
🔊 Important reminder: Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.
✔ If you hear a siren — take shelter immediately and seek more information.
📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).
The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.
HAP Payment Schedule
The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.
Keep Your Contact Information Up to Date
Staying connected is important! If your phone number or email address changes, please be sure to update your contact information with us as soon as possible so you don’t miss important updates about your housing assistance.
You can update your information by contacting your Housing Program Specialist directly—use our new Lookup Tool if you’re unsure who to reach out to—or by emailing us at voucher@countyhousing.org.
Thank you for helping us keep your information current!
County Housing 2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
As we welcome April and the start of spring, I want to take a moment to thank you for being an important part of our Public Housing community. It is a privilege to serve you, and we remain committed to ensuring our properties are safe, well-maintained, and places you are proud to call home.
We understand that stable housing provides the foundation for opportunity, growth, and peace of mind. Our team continues to focus on responsive maintenance, property improvements, and clear communication to support your comfort and safety. Spring also brings opportunities for renewal — whether through community initiatives, property updates, or simply reconnecting with neighbors.
Your voice matters. We are committed to listening to your feedback and using it to guide improvements across our communities. I encourage you to stay engaged, attend resident meetings when possible, and communicate any maintenance needs or concerns promptly so we can address them efficiently.
Thank you for your continued partnership and for helping make our communities strong. We are proud to serve you and remain dedicated to listening, learning, and leading with your needs at the forefront.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Stay Informed and Save: Energy Assistance and Resources from Ameren
Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.
Energy Assistance Programs Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.
As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.
Test Smoke & Carbon Monoxide Detectors Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.
Keep Exits Clear Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.
Report Maintenance Issues Promptly If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.
Grill & Outdoor Safety As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.
Update Emergency Contacts Make sure you provide us with your current contact information in case of emergency repairs or urgent notifications. Your safety matters. Taking small steps now can help prevent larger issues later.
Community Connect
Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️
As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.
🌪 What does that mean for you?
📍 Sirens now sound by zone The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.
⚡ Faster, automated alerts When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.
🎯 More accurate warnings This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.
🔊 Important reminder: Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.
✔ If you hear a siren — take shelter immediately and seek more information.
📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).
Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!
Updates & Announcements
Board Meetings – You’re Invited!
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
County Board Meeting Schedule – Meetings begin at noon County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
May 12, 2026
September 8, 2026
November 10, 2026
Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m. County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
June 23, 2026
September 22, 2026
November 17, 2026
Olivette Board Meeting Schedule – Meetings begin at noon Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
April 28, 2026
August 25, 2026
October 27, 2026
Pagedale Board Meeting Schedule – Meetings begin at noon Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
April 14, 2026
June 9, 2026
August 11, 2026
October 13, 2026
December 8, 2026
County Housing 2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.
New RFTA Submission Email
To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org
All RFTA packets should be submitted to this email moving forward to ensure timely processing.
Updated Landlord & Ownership Change Packets
We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:
The Landlord Packet has been newly added and may not have been previously available on the website.
Moving forward, all previous versions of these packets should be discarded.
Only the updated forms found at the link above will be accepted to avoid processing delays.
Why This Matters
Using the correct forms and submission process helps us:
Process requests more efficiently
Reduce delays and errors
Better serve both landlords and residents
We appreciate your cooperation and continued partnership in providing quality housing to our community.
If you have any questions, please don’t hesitate to reach out to our team.
Landlord Incentives Program
County Housing recently launched our Landlord Incentives Program. This program is designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.
Through this program, eligible landlords may receive:
Excess Damage Reimbursement
Security Deposit Assistance
Signing Bonuses
Landlord Partnership Fund
Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.
To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.
Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.
Don’t wait—set up EFT today and enjoy faster, more convenient payments!
Resources & Support
County Housing is here to support our landlord partners!
Landlord Portal: Access lease documents, inspection results, and program updates online.
Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
We’re proud to share our 2025 Annual Report. Inside, you’ll see how County Housing continues to provide safe, affordable housing while building strong partnerships that enhance our community.
As we move through February, I want to take a moment to thank you for being part of the County Housing community. We truly appreciate the opportunity to serve you through the Housing Choice Voucher program, and we value the partnership we share with each of you.
We know that having a stable place to call home provides more than just shelter — it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing, and to providing clear communication and guidance along the way.
As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to let us know promptly about any changes in income or household size. These updates help us ensure your assistance continues smoothly and without interruption.
Thank you for placing your trust in County Housing. We are committed to listening, learning, and supporting you every step of the way on your housing journey.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
New Tool to Help You Connect with Your Housing Program Specialist
We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents — the Housing Program Specialist Look-Up Tool, launching this month on our website at countyhousing.org.
This new tool gives you a simple way to find out who your assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information. Whether you have questions about your voucher, paperwork, inspections, or next steps, you’ll know exactly who to contact.
Why we created this tool
Assignments can change, and we want to make sure you always have accurate information
It reduces confusion and helps you connect with the right person faster
It gives you direct access to the specialist assigned to your case
How it works
Once the tool goes live, you’ll visit countyhousing.org/ and enter the requested information to view your currently assigned Housing Program Specialist. No phone calls or guesswork required.
We’re excited to offer this new feature as part of our ongoing commitment to improve communication, transparency, and service for our residents. Be sure to check out the Housing Program Specialist Look-Up Tool when it launches later this month!
If you have questions or need assistance, our team is here to support you. Housing Program Specialists are in the office three days a week; you can find your specialist’s in-office days in their email signature. Please note that walk-in visits are not recommended—appointments should be scheduled in advance with your Housing Program Specialist.
Admin Plan Updates
A Quick Reminder for HCV Participants
This summer, County Housing shared updates to the Housing Choice Voucher (HCV) Administrative Plan. These updates help ensure our programs remain fair, consistent, and in line with federal requirements. We want to take a moment to reiterate a few of those changes as a reminder for participants.
Key reminders include:
Live-in Aides: Families with a live-in aide must now submit verification showing the aide is still needed at each annual recertification. Previously, this verification was only required when the aide was first added to the voucher.
Exceptions to Unit Size: If your household has an approved exception to the standard unit size, this exception must now be re-verified annually at recertification, rather than only when the unit size first changed.
Homeownership Program Inspections: Participants in the HCV Homeownership Program will now have their home inspected every other year. Previously, only initial inspections were required for homeownership.
These updates were included in the Administrative Plan changes shared over the summer and are being highlighted again to help ensure everyone is prepared for their next recertification or program review.
If you would like to learn more about these or other HCV policies, we encourage you to review the full HCV Administrative Plan, available on our website or by contacting your Housing Program Specialist.
Safe & Sound
Winter Safety Tips
Cold weather can bring additional risks. Please remember to:
Keep heat on at a safe temperature to prevent frozen pipes
Report maintenance issues to your landlord right away
Keep walkways clear of ice when possible
Your safety is important to us.
Community Connect
Supporting Our Community Together
At County Housing, we know that staying safe and comfortable at home goes beyond housing alone. That’s why we’re proud to partner with Heat-Up St. Louis, a local nonprofit dedicated to helping individuals and families stay warm during the winter months.
Heat-Up St. Louis provides assistance to eligible households who are struggling to pay their heating and cooling bills, helping prevent utility shutoffs during extreme weather. Their work helps ensure residents can remain safely in their homes when temperatures drop.
If you are experiencing difficulty paying your heating or cooling bill, support may be available. We encourage you to reach out to Heat-Up St. Louis to learn more about eligibility and how to apply for assistance.
2025 Customer Service Survey Results
Thank You For Sharing Your Feedback
In November of 2025, County Housing invited Housing Choice Voucher (HCV) participants to complete a Customer Service Survey. We appreciate everyone who took the time to share their experiences and feedback. Your responses help us better understand what is working well and where we can continue to improve.
Overall, survey results showed that many participants value the support they receive from County Housing staff and appreciate timely assistance with questions related to their voucher, recertification, and program requirements. Participants also shared that clear communication and respectful interactions are important to them.
At the same time, the survey highlighted opportunities for improvement, particularly around communication, response times, and ensuring information is easy to understand. This feedback is helping guide internal conversations and future efforts to improve service and strengthen communication with HCV participants.
County Housing is committed to using your feedback to continue improving how we serve our residents. We will keep working to provide clear information, responsive service, and consistent support throughout your time in the HCV program.
Thank you again for helping us make County Housing better for everyone.
Updates & Announcements
The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.
HAP Payment Schedule
The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available here.
County Housing 2026 Holiday Schedule
Presidents Day – Monday, February 16, 2026
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
February is a time to focus on care—care for ourselves, our families, and our communities. At County Housing, that includes ensuring our public housing residents have safe, well-maintained homes and access to the support they need.
Our teams continue working hard to address maintenance needs, improve communication, and strengthen our communities. Your role is equally important; reporting maintenance concerns promptly, caring for your unit, and working with our staff help us create safer, more comfortable living environments for everyone.
Thank you for being part of the County Housing community. We value your partnership and remain committed to serving you with respect, responsiveness, and care.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
2025 Customer Service Survey Results
Thank You for Sharing Your Feedback
County Housing recently invited Public Housing residents to participate in a Customer Service Survey, and we sincerely thank everyone who took the time to share their thoughts and experiences. Your feedback plays an important role in helping us understand what we are doing well and where improvements are needed.
Overall, survey responses showed that many residents appreciate the dedication of County Housing staff and the importance of having safe, stable housing. Residents shared that respectful interactions, clear communication, and timely responses—especially related to maintenance and property concerns—are important factors in their experience.
The survey also highlighted areas where we can continue to improve, including communication, follow-up, and consistency in service delivery. This feedback is helping guide internal discussions and ongoing efforts to improve how we support residents and address concerns more effectively.
County Housing remains committed to listening to residents and using feedback to make meaningful improvements. We will continue working to strengthen communication, improve responsiveness, and ensure residents feel informed, respected, and supported.
Thank you for taking the time to help shape the future of Public Housing at County Housing.
Important Update for Arbor Hill Residents
We are planning to move forward with closing on the Arbor Hill project in April, pending HUD reopening and final approvals. We are also working to secure final approval from MHDC, which we expect in the coming weeks.
A resident meeting will be held in the coming months to share more details about what this means for you, including updates on the construction process and relocation plans. We will be sure to reach out with the details of the meeting when they become available. Relocation is expected to happen in phases and will not begin until after the project closing.
Please know that we will continue to keep you informed and will provide plenty of notice before any relocation begins.
Safe & Sound
Winter Safety Reminder
Winter storms can arrive quickly. Be sure to:
Keep an emergency kit with flashlights, batteries, and blankets
Check on neighbors who may need extra support
Use caution when walking outdoors on icy sidewalks
Staying prepared helps keep you and your family safe all season long.
Cold weather can bring additional risks. Please remember to:
Keep heat on at a safe temperature to prevent frozen pipes
Report maintenance issues right away
Your safety is important to us.
Community Connect
Supporting Our Community Together
At County Housing, we know that staying safe and comfortable at home goes beyond housing alone. That’s why we’re proud to partner with Heat-Up St. Louis, a local nonprofit dedicated to helping individuals and families stay warm during the winter months.
Heat-Up St. Louis provides assistance to eligible households who are struggling to pay their heating and cooling bills, helping prevent utility shutoffs during extreme weather. Their work helps ensure residents can remain safely in their homes when temperatures drop.
If you are experiencing difficulty paying your heating or cooling bill, support may be available. We encourage you to reach out to Heat-Up St. Louis to learn more about eligibility and how to apply for assistance.
Maintenance Matters
Cold Weather Tips
Cold winter weather can be tough on your home, and a few simple steps can help prevent maintenance issues and keep everyone safe and comfortable.
Help Prevent Frozen Pipes
Keep your heat set at a consistent temperature, even overnight.
Open cabinet doors under sinks to allow warm air to circulate.
Report any leaks, dripping faucets, or lack of heat right away.
Space Heater Safety
If space heaters are permitted in your unit, keep them at least three feet away from anything flammable.
Never leave space heaters unattended or use them while sleeping.
Do not use extension cords with space heaters.
Watch for Moisture & Mold
Use bathroom and kitchen fans when cooking or showering.
Report any signs of moisture, water damage, or mold as soon as you notice them—early reporting helps prevent bigger problems.
Snow & Ice Awareness
Please use caution when entering and exiting your building during icy conditions.
Report slippery sidewalks, steps, or handrails that need attention.
If you notice a maintenance issue, submit a work order as soon as possible so our team can address it promptly. Timely reporting helps us keep your home safe, warm, and in good condition throughout the winter.
Emergency vs. Non-Emergency Maintenance
Knowing who to call—and when—helps ensure faster service.
Emergency issues (no heat, gas smell, flooding, electrical hazards): Call your property office or emergency maintenance line immediately.
Non-emergency issues: Submit a work order or contact your property office during business hours.
If you’re unsure, it’s always okay to ask.
Updates & Announcements
Board Meetings – You’re Invited!
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
County Board Meeting Schedule – Meetings begin at noon County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
March 10, 2026
May 12, 2026
September 8, 2026
November 10, 2026
Pagedale Board Meeting Schedule – Meetings begin at noon Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
April 14, 2026
June 9, 2026
August 11, 2026
October 13, 2026
December 8, 2026
Olivette Board Meeting Schedule – Meetings begin at noon Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
February 24, 2026
April 28, 2026
August 25, 2026
October 27, 2026
Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m. County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
March 24, 2026
June 23, 2026
September 22, 2026
November 17, 2026
County Housing 2026 Holiday Schedule
Presidents Day – Monday, February 16, 2026
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
At County Housing, we value the input of our residents, Housing Choice Voucher (HCV) participants, and property owners. Each year, our Customer Service Survey helps us measure satisfaction, identify opportunities for improvement, and recognize areas where progress is being made.
In late 2025, County Housing conducted the survey that now informs our 2025 Customer Service Survey results, focusing on key interactions with customer-facing staff and core processes. Below are highlights and insights from this year’s findings.
Survey Participation
We are encouraged by increased participation from both Public Housing and Housing Choice Voucher residents, reflecting stronger engagement and an openness to sharing feedback.
Survey
Surveys Sent 2024
Surveys Received 2024
Surveys Sent 2025
Surveys Received 2025
Public Housing Survey
279
45
225
33
Housing Choice Voucher Survey
977
290
6,109
1055
Property Owner Survey
940
219
1,937
304
Key Findings
Public Housing Residents
Public Housing residents shared valuable feedback regarding their experiences with property management and maintenance staff. Several notable improvements were identified:
66% satisfaction with how property management staff treated and spoke to residents, up from 64% in the previous year.
55% satisfaction with the overall quality of repairs made to your home, an increase from 44%.
52% satisfaction with overall quality of repairs made to your home, an improvement from 47%.
Feedback related to maintenance services showed mixed results. While satisfaction with communication regarding maintenance increased to 52% (up from 47%), satisfaction with the way maintenance staff treated and spoke to tenants remains an area of focus at 56%.
Housing Choice Voucher Residents
HCV participants reported continued progress in several service areas:
80% satisfaction with how staff treated and spoke to residents, up from 74%.
69% satisfaction with staff’s responsiveness to questions and concerns, an increase from 62%.
64% satisfaction with the timeliness of returned calls, up from 53%.
Open-ended feedback emphasized opportunities to further improve communication, including clearer notifications, more timely updates, and improved access to Housing Program Specialists.
Property Owners
Property owners and landlords also shared encouraging feedback:
87% would recommend the Housing Choice Voucher program to other landlords, up from 48%.
85% satisfaction with biannual inspection requirements, up from 70%.
84% reported positive experiences leasing to County Housing residents, an increase from 65%.
Many landlords described the program as effective and straightforward. One respondent shared:
“The overall program is great and wonderful for both tenants and landlords. I enjoy serving the housing need and look forward to supplying more housing.”
Areas for Growth
Across all respondent groups, communication emerged as a key opportunity for improvement. Timely responses, clearer notifications, and consistent updates on case status were recurring themes. Maintenance quality and service accessibility also remain important focus areas for Public Housing residents.
Looking Ahead to 2026
Thank you to everyone who shared their experiences through the Customer Service Survey. Your insights help guide our priorities and inform the changes we make to better support residents and partners.
In 2026, County Housing will continue focusing on meaningful improvements by:
Expanding and refining communication tools to ensure timely, clear information
Investing in staff development to support knowledgeable, reliable service
Strengthening relationships with residents and property owners to better respond to community needs
We appreciate the trust you place in County Housing. By listening, learning, and improving together, we remain committed to delivering responsive service and building a stronger housing community.
County Housing is excited to launch our Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.
Through this program, eligible landlords may receive:
Excess Damage Reimbursement
Security Deposit Assistance
Signing Bonuses
Landlord Partnership Fund
Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.
Join Us! Landlord Incentives Webinar
Partnering for Success: Introducing the County Housing Landlord Incentives Program
To help landlords better understand the new program, County Housing will host a Landlord Incentives Webinar. During this session, staff will walk through program details, eligibility requirements, and timelines—and answer your questions live.
Tuesday, January 27, 2026
10 – 11 a.m.
TO REGISTER: Please send an email to connect@countyhousing.org with your name and contact information.
We encourage all current and prospective HCV landlords to join us for this informative session.
Upcoming Inspections & Compliance Reminders
As we begin the new year, please remember:
Ensure units are maintained in safe and habitable conditions according to Housing Quality Standards (HQS) requirements.
Annual inspections will continue as scheduled. Timely access to units is critical to avoid delays in lease renewals.
Documentation: Keep copies of leases, repairs, and communications with tenants for your records.
If you have questions about inspections or compliance, contact your Property Manager or the Landlord Liaison.
Policy Updates & Helpful Tips
Rent Adjustments: Any requested rent increases must be submitted in writing and approved before implementation. Please note, increases must be submitted at least 60 days prior to the lease expiration date noted on the HAP contract.
Communication: Prompt responses to County Housing inquiries help avoid delays in approvals, inspections, or lease-ups.
Maintenance Reimbursements: The Landlord Incentives Program may include reimbursements for eligible repairs—check the webinar for full details.
Thank You for Sharing Your Feedback
County Housing recently invited landlords participating in the Housing Choice Voucher (HCV) program to complete a Customer Service Survey. We sincerely thank those who took the time to provide feedback. Your partnership is essential to the success of the program and to helping families find and maintain stable housing.
Overall, survey responses showed that many landlords value the support provided by County Housing staff and appreciate the role the program plays in providing reliable rental assistance. Clear communication, timely inspections, and consistent processes were highlighted as important factors in a positive landlord experience.
The survey also identified opportunities for improvement, including communication, response times, and clarity around program requirements and processes. This feedback is helping guide internal conversations and improvements aimed at strengthening our partnership with landlords.
County Housing is committed to working collaboratively with landlords and using feedback to improve service, streamline processes, and enhance communication. We appreciate your continued partnership and look forward to building even stronger working relationships moving forward.
Thank you for being a valued partner in providing safe, affordable housing in our community.
Resources & Support
County Housing is here to support our landlord partners!
Landlord Portal: Access lease documents, inspection results, and program updates online. >Landlord Portal
Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
