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The Voucher Voice

Posted on by countyhousistg

October 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we enter October, I want to take a moment to recognize the importance of listening to the residents we serve.

Every resident’s housing journey is different. Whether you are working toward greater housing stability, searching for a home that meets your family’s needs, pursuing homeownership, or connecting with community resources, your experiences help us better understand how County Housing can support you.

Listening is at the heart of effective leadership. When we listen to our residents, we gain valuable insight into the challenges you face and the services that can make a meaningful difference. Your feedback helps us identify opportunities to improve our programs, strengthen our partnerships, and make it easier for you to access the resources available to you.

We also want to encourage you to stay informed and engaged. Take advantage of the workshops, resources, and opportunities highlighted in this newsletter, and don’t hesitate to reach out when you have questions or need assistance navigating your housing journey.

Our commitment is to continue listening, learning, and finding ways to better serve you. Thank you for being part of the County Housing community and for helping us build a stronger organization through your voice and your experiences.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

HOTMA Changes Coming January 1, 2027: What HCV Participants Need to Know

The U.S. Department of Housing and Urban Development (HUD) is implementing important changes to the Housing Choice Voucher (HCV) Program under the Housing Opportunity Through Modernization Act of 2016 (HOTMA).

Beginning January 1, 2027, Housing Choice Voucher agencies will be required to fully implement HOTMA Sections 102 and 104, which make changes to how household income and assets are reviewed and calculated.

What Is Changing?

Section 102 – Income Reviews
HOTMA Section 102 changes several rules related to how household income is calculated and reviewed.

Changes include:

  • How annual income is defined and calculated.

  • Certain income exclusions.

  • The timing and requirements for interim income reviews.

  • A new 10% threshold related to changes in adjusted income that may require an interim reexamination.

  • Certain deductions and hardship provisions.

  • How certain assets and income from assets are treated.

Unearned Income
As part of the HOTMA changes, households should be aware that certain sources of unearned income may be included when determining household income.

Examples of unearned income include:

  • Social Security
  • Supplemental Security Income (SSI)
  • Social Security Disability Insurance (SSDI)
  • Veterans Affairs (VA) benefits
  • Pensions
  • Annuities
  • Unemployment benefits
  • Workers’ compensation
  • Child support
  • Alimony or spousal support
  • TANF or other cash assistance
  • Other recurring income

If a change in income results in an increase of 10% or more in adjusted income, an interim income review may be required, depending on the circumstances and applicable PHA policies.

It is important to report changes in income as required by your Housing Choice Voucher agency and to provide any documentation requested during an income review.

Section 104 – Assets
HOTMA Section 104 establishes new requirements related to household assets.

Under these changes:

  • There is a maximum net family asset limit of $109,797, subject to annual inflation adjustments. This is the maximum amount of net family assets allowed for new applicants to the Housing Choice Voucher (HCV) program, subject to applicable exceptions.

  • There is an imputed asset threshold of $54,898. This amount is used when determining how certain assets may affect a family’s income calculation.

  • Certain non-necessary personal property may be included as an asset when it exceeds the personal property threshold of $54,898.

  • Families may be ineligible for assistance if they own real property that is suitable for occupancy, subject to exceptions provided by HUD.

  • Certain retirement and educational savings accounts are excluded from the calculation of net family assets.

  • Families with net family assets at or below the applicable self-certification threshold may be permitted to self-certify their assets, depending on PHA policies. The statutory threshold is $54,898, subject to annual inflation adjustments.

What Do I Need to Do?

You do not need to take any action right now solely because of HOTMA.

County Housing will provide information if additional documentation or action is needed from your household.

In the meantime, please continue to:

  • Report changes in income and household composition as required by your PHA.
  • Provide requested information and documentation during your annual or interim review.
  • Report household assets when requested.
  • Keep your contact information current, including your mailing address, phone number and email address.
  • Read all notices from your PHA carefully and follow any instructions provided.

We’re Here to Help

HOTMA includes several changes to HCV program requirements. If action is required from your household, you will receive information explaining what you need to do and when you need to do it.

Please continue to watch for communications from County Housing and read all notices carefully. We will provide additional information and guidance as HOTMA implementation moves forward.

Helpful Resources

Safe & Sound: Keeping Our Communities Safe Together

A Fall Home Safety Check

Cooler temperatures are on the way! October is a great time to take a few minutes to check your home and make sure it is safe and ready for the changing season.

🔥 Check your heating system.
Before turning on your heat for the season, make sure vents and heating equipment are clear of furniture, clothing, boxes, and other items. If you have concerns about your heating system, contact your landlord or property manager.

🚨 Test your alarms.
Make sure smoke and carbon monoxide detectors are working properly. Replace batteries when needed and report non-working detectors to your landlord promptly.

🔌 Be careful with space heaters.
If you use a space heater, keep it on a level, hard surface and at least three feet away from anything that could catch fire. Never leave a space heater unattended or use it while sleeping.

🍂 Watch for fall hazards.
Wet leaves, poor lighting, and cluttered walkways can create slip-and-fall hazards. Keep entrances and walkways clear and use outdoor lighting when available.

🏠 Talk to your landlord about maintenance concerns.
If something in your home needs attention, don’t wait until it becomes a larger problem. Contact your landlord or property manager to report maintenance concerns as soon as possible.

Taking a few minutes to prepare your home now can help keep your household safe, comfortable, and ready for the colder months ahead.

Community Connect

Your Library Has More Than Books!

This Month’s Community Partner: St. Louis County Library

Did you know that your local library offers much more than books?
St. Louis County Library provides a variety of free programs, services, and resources designed to support individuals and families throughout our community. Whether you’re looking for help with schoolwork, exploring career opportunities, need access to technology, or simply want to discover something new, the library has resources that can help.

What can you find at the library?

  • 📚 Books, movies & more – Explore a wide selection of materials for children, teens, and adults.

  • 💻 Technology access – Use computers and other technology resources available through the library.

  • 🎓 Learning & tutoring – Find homework help, tutoring, and educational resources for students and families.

  • 💼 Career resources – Access tools and resources to help with career exploration, job searching, and professional development.

  • 👨‍👩‍👧 Programs for families – Take part in free programs and activities designed for children, families, and individuals.

The St. Louis County Library is a great example of how community partnerships can help residents access opportunities and resources that support long-term success.

Connect with St. Louis County Library:
🌐 Visit SLCL.org to explore programs, services, library locations, and upcoming events.

St. Louis County Library Website

Updates & Announcements

🔍 Find Your Housing Program Specialist

We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-Up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

County Housing 2026 Holiday Schedule

  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Resident Connection

Posted on by countyhousistg

October 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we welcome the month of October, I want to take a moment to reflect on the importance of listening to the people and communities we serve.

At County Housing, we know that our residents are the best source of insight into what is working well and where we can do better. Your experiences, ideas, questions, and concerns help us understand how we can improve the services and communities we provide.

Listening is an important part of leading. It means being willing to hear different perspectives, learn from our residents, and take meaningful action when improvements are needed. Our goal is not simply to provide housing, but to create communities where residents feel respected, supported, and connected to the resources and opportunities available to them.

As we move through the fall season, I encourage you to continue sharing your feedback and staying engaged with your community. Whether you participate in a resident meeting, attend a community event, connect with County Housing staff, or simply share an idea with us, your voice matters.

Thank you for allowing us to serve you and for being an important part of the County Housing community. We are listening, we are learning, and we are committed to leading with purpose.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Understanding Your Lease: Being a Successful Resident

Being a successful County Housing resident is about more than having a place to call home. It’s about understanding your lease, taking care of your home, paying your rent on time, and communicating with us when you need support.

At County Housing, we see ourselves as your landlord and your partner. We want you to be successful in your home, and our team is here to help. By working together and using resources wisely, we can help keep our homes and communities safe, well-maintained, and welcoming for everyone.

Pay Your Rent on Time
One of the most important responsibilities outlined in your lease is paying your rent on time each month. Rent is due on the first day of each month. If rent is not paid by the fifth day of the month and no alternative payment arrangement has been approved by County Housing, lease enforcement procedures may begin.

If you are experiencing a financial challenge that may affect your ability to pay, please contact your Property Manager as soon as possible. Communication is key. Reaching out early allows us to better understand your situation and discuss available resources or options.

Take Care of Your Home
Your home is an important part of your community, and taking good care of it helps protect your housing and keeps our properties in good condition.

Please help us by:

  • Keeping your home clean and sanitary.
  • Reporting maintenance concerns promptly, before a small issue becomes a bigger one.
  • Taking care of appliances, fixtures, doors, windows, and other features of your home.
  • Following the rules in your lease regarding alterations, painting, pets, and other changes to your unit.
  • Avoiding damage caused by neglect, misuse, or improper use of your home.

County Housing has a responsibility to maintain our properties, but we also need residents to do their part. The resources available to maintain and improve our homes are limited, and unnecessary damage or repairs can take resources away from other important property needs.

Use Resources Wisely
County Housing is committed to providing safe, decent, and affordable housing. We work hard to maintain our properties and respond to residents’ needs, but we cannot afford to continually replace items or make upgrades that result from preventable damage or misuse.

When you take care of your home, you help us take care of your community.

Using your home, appliances, utilities, and other property resources responsibly helps us stretch our resources further and allows us to focus on necessary repairs, maintenance, and improvements throughout our communities.

We’re Your Friendly Landlord
We want you to know that County Housing is here to support you. Our Property Managers and staff are available to answer questions, help you understand your lease, connect you with resources, and work with you when challenges arise.

You don’t have to navigate everything on your own. If you have a question or concern about your rent, your home, a maintenance issue, or your responsibilities as a resident, please reach out to your Property Manager.

We are proud to serve you, and we want to be more than just your landlord—we want to be your partner in successful housing.

Working Together
A successful community is a shared responsibility. When residents pay rent on time, care for their homes, use resources wisely, and communicate with County Housing, we can work together to create stronger, healthier communities.

We’re here for you. We’re your landlord. We’re your partner. And we’re committed to helping you succeed in your home.

Project Update

Arbor Hill Takes an Important Step Forward

County Housing is continuing to invest in the future of affordable housing with an important financing commitment for the redevelopment of Arbor Hill Apartments in Maryland Heights.

St. Louis County has issued County Housing a conditional commitment for up to $5 million in Community Development Block Grant–Disaster Recovery (CDBG-DR) financing to support construction of the new Arbor Hill Apartments.

The approximately $20 million redevelopment will create:

  • 68 new two-, three-, and four-bedroom homes
  • 100% affordable housing
  • Larger homes designed to better accommodate today’s families
  • New accessible housing options that were not previously available at the site

County Housing has also increased its financial commitment to the project to $1.6 million.

Why Arbor Hill Matters
Arbor Hill Apartments were originally designed and built more than 50 years ago. While the community has provided affordable housing for generations of residents, the needs of families have changed.

Today, larger unit sizes are needed to better accommodate families, and accessible housing options are increasingly important.

The redevelopment gives County Housing an opportunity to address those needs while continuing to provide affordable housing in Maryland Heights.

The project is located within County Council District 2 and the Pattonville School District.

Leveraging Resources to Create Opportunity
The CDBG-DR commitment is one component of the project’s broader financing plan, which includes state and federal funding as well as County Housing’s own investment.

The conditional commitment is subject to several requirements, including additional underwriting and programmatic requirements and approval of the project’s Low-Income Housing Tax Credit financing by the Missouri Housing Development Commission.

That distinction is important: the commitment represents a significant milestone, but additional steps must be completed before the funds are actually committed and construction can proceed.

The Arbor Hill redevelopment demonstrates why pursuing multiple funding sources is so important to our work. By combining external resources with County Housing’s own financial commitment, we can pursue substantial improvements to our properties and create housing that better serves residents.

Investing in Our Residents
At its core, Arbor Hill is about the people who will call these homes their own.

The redevelopment will provide families with more space, maintain affordability and introduce accessible options that were not previously available.

It also demonstrates County Housing’s continued commitment to looking ahead—to understanding how residents’ needs are changing and pursuing the resources necessary to respond.

Arbor Hill is more than a redevelopment project. It is an investment in our residents, our communities and the future of affordable housing.

Safe & Sound

Keeping Our Communities Safe Together

Preparing Your Home for Fall
As temperatures begin to cool, October is a great time to make sure your home is ready for the changing season. A few simple steps can help keep you and your family safe and comfortable throughout the fall and winter months.

🍂 Keep walkways clear.
Remove leaves, debris, and other items from sidewalks, entrances, and walkways to help prevent slips and falls.

🔥 Practice fire safety.
Never leave cooking unattended, keep flammable items away from heat sources, and make sure you know where your smoke and carbon monoxide detectors are located. If you notice a problem with a detector, contact County Housing right away.

🔌 Use electrical appliances safely.
Avoid overloading outlets or using damaged cords. Space heaters should be kept at least three feet away from furniture, curtains, bedding, and other items that could catch fire.

🍁 Keep your home comfortable and clean.
As you begin using your heating system more frequently, keep vents and radiators clear of furniture and other belongings so heat can circulate properly.

🚨 Know when to call for help.
If you notice a maintenance or safety concern in your home or community, report it promptly. Addressing small problems early can help prevent bigger issues later.

A little preparation now can help make for a safer, more comfortable fall and winter season. Stay safe and sound!

Community Connect

Your Library Has More Than Books!

This Month’s Community Partner: St. Louis County Library

Did you know that your local library offers much more than books?
St. Louis County Library provides a variety of free programs, services, and resources designed to support individuals and families throughout our community. Whether you’re looking for help with schoolwork, exploring career opportunities, need access to technology, or simply want to discover something new, the library has resources that can help.

What can you find at the library?

  • 📚 Books, movies & more – Explore a wide selection of materials for children, teens, and adults.

  • 💻 Technology access – Use computers and other technology resources available through the library.

  • 🎓 Learning & tutoring – Find homework help, tutoring, and educational resources for students and families.

  • 💼 Career resources – Access tools and resources to help with career exploration, job searching, and professional development.

  • 👨‍👩‍👧 Programs for families – Take part in free programs and activities designed for children, families, and individuals.

The St. Louis County Library is a great example of how community partnerships can help residents access opportunities and resources that support long-term success.

Connect with St. Louis County Library:
🌐 Visit SLCL.org to explore programs, services, library locations, and upcoming events.

St. Louis County Library Website

Maintenance Matters

Small Steps Make a Big Difference

Your maintenance team is here to help keep your home in good working order, but residents play an important role, too. A few simple habits and timely maintenance requests can help prevent small issues from becoming bigger problems.

🔧 Report Problems Early
Notice something that isn’t working the way it should? Please let us know. Reporting a dripping faucet, slow drain, water stain, broken fixture, or other concern early can help prevent more extensive damage and may allow our maintenance team to address the issue more quickly.

🚿 Help Prevent Plumbing Problems
Be mindful of what goes down your drains and toilets. Avoid flushing wipes, paper towels, grease, or other items that can cause clogs. If a drain is consistently slow or you notice a leak, report it rather than waiting for the problem to get worse.

🏠 Help Protect Your Home
Simple everyday care can make a difference. Keep vents and radiators accessible, avoid blocking doors and mechanical equipment, and let us know when something needs attention. Taking care of your home helps our maintenance team keep your home and community in good condition.

📝 Know How to Request Service
Not every maintenance concern is an emergency. Routine repairs should be submitted through your property management office or by using the maintenance request process. Providing as much detail as possible, including where the problem is located and what you are experiencing, can help our team understand the issue and respond appropriately.

🚨 Know When It’s an Emergency
Call immediately for urgent situations such as a major water leak, no water, or an electrical issue that requires immediate attention.

For routine repairs, please submit a work order through your property management office.

MAINTENANCE CONTACTS

To submit a work order or report a routine repair, please contact your property management office:

Arbor Hill, Villa Lago, Fee Fee Manor:
(314) 788-6458

Highview, Pagedale, Hillsdale, Olivette:
(314) 912-7958

You can also call (314) 428-3200 and follow the prompts to the Public Housing Department, email phmsr@countyhousing.org, or use the Maintenance Request Form

AFTER-HOURS EMERGENCY CONTACTS

Emergency maintenance service is available each weekday after 5 pm and all day on weekends and holidays.

Call (314) 492-3811

Working Together
Our maintenance team works hard to keep County Housing homes and communities in good condition. When residents report concerns promptly and help care for their homes, we can work together to address problems sooner and keep our communities comfortable and well maintained.

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Landlord Bulletin

Posted on by countyhousistg

October 2026 Landlord Newsletter

Table of Contents:

Feature Story

Landlord Incentives Program

County Housing’s Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing across St. Louis County, allows eligible landlords to benefit from a variety of incentives, including:

  • Excess Damage Reimbursement
  • Security Deposit Assistance
  • Signing Bonuses
  • Landlord Partnership Fund support

This program reflects our ongoing commitment to making participation in the Housing Choice Voucher (HCV) Program more efficient, predictable, and rewarding, while continuing to connect families with quality housing options throughout our community.

To learn more, visit the Landlord Incentives webpage or contact our team at connect@countyhousing.org.

Feature Article

HOTMA Changes Coming January 1, 2027: What HCV Landlords Need to Know

The U.S. Department of Housing and Urban Development (HUD) is implementing important changes to the Housing Choice Voucher (HCV) Program under the Housing Opportunity Through Modernization Act of 2016 (HOTMA).

Beginning January 1, 2027, Housing Choice Voucher agencies will be required to fully implement HOTMA Sections 102 and 104, which make changes to how household income and assets are reviewed and calculated.

While many of these changes apply directly to HCV families, landlords and property owners may see changes in the timing, processing, or communication associated with some tenant eligibility and rent-related activities.

What Is Changing?

Section 102 – Income Reviews
HOTMA Section 102 changes several requirements related to how a family’s annual income is defined, calculated and reviewed.

Changes include:

  • Updates to how annual income is defined and calculated.

  • Changes to certain income exclusions.

  • Changes to the timing and requirements for interim income reviews.

  • A new 10% threshold related to changes in adjusted income that may require an interim reexamination.

  • Changes to certain deductions and hardship provisions.

  • Changes to how certain assets and income from assets are treated.

These changes may affect when a family’s income is reviewed and how their housing assistance is calculated.

What Does This Mean for Landlords?
Landlords should continue to follow their normal County Housing procedures and should not make changes to a tenant’s rent or lease based solely on the implementation of HOTMA.

County Housing will continue to administer the HCV program in accordance with HUD requirements and applicable County Housing policies.

If a tenant’s income or household circumstances result in a change to their housing assistance or tenant rent portion, County Housing will provide the appropriate notice to the affected parties.

Landlords should:

  • Continue to follow the terms of the HCV lease and Housing Assistance Payments (HAP) contract.

  • Continue to communicate with County Housing regarding matters related to the tenancy, unit, HAP contract or other program requirements.

  • Review all notices from County Housing and respond to requests for information or documentation by the stated deadline.

  • Keep landlord contact information current with County Housing.

  • Continue to report changes that landlords are required to report under the HCV program and HAP contract.

Section 104 – Assets
HOTMA Section 104 establishes new requirements related to household assets.

Under these changes:

  • There is a maximum net family asset limit of $109,797, subject to annual inflation adjustments. This is the maximum amount of net family assets allowed for new applicants to the Housing Choice Voucher (HCV) program, subject to applicable exceptions.

  • There is an imputed asset threshold of $54,898, which is used when determining how certain assets may affect a family’s income calculation.

  • Certain non-necessary personal property may be included as an asset when it exceeds the applicable personal property threshold.

  • Families may be ineligible for assistance if they own real property that is suitable for occupancy, subject to exceptions provided by HUD.

  • Certain retirement and educational savings accounts are excluded from the calculation of net family assets.

  • Families with net family assets at or below the applicable self-certification threshold may be permitted to self-certify their assets, depending on PHA policies. The statutory threshold is $54,898, subject to annual inflation adjustments.

These requirements primarily affect the determination of a family’s eligibility and income for the HCV program. Landlords are not responsible for calculating or verifying a tenant’s assets under HOTMA.

Will HOTMA Change My HAP Payments?

HOTMA does not automatically change the amount of HAP a landlord receives simply because HOTMA takes effect.

However, a family’s housing assistance or tenant rent portion may change if a required income or asset review results in a change to the family’s calculated income or other program circumstances.

If a change affects the HAP payment or tenant portion of rent, County Housing will provide the appropriate notification.

Landlords should not independently adjust the tenant’s portion of rent or HAP amount based on a tenant’s reported income or assets. Please wait for official communication from County Housing regarding any change to the HAP payment or tenant rent portion.

What Do Landlords Need to Do?

There is no special action landlords need to take solely because of HOTMA implementation.

Please continue to:

  • Maintain your HCV-approved unit in accordance with program requirements.

  • Comply with the terms of your HAP contract and lease.

  • Respond to County Housing requests for information or documentation.

  • Keep your landlord and property contact information current.

  • Notify County Housing of changes that you are required to report under the HCV program.

  • Review all correspondence from County Housing and follow any instructions provided.

  • Direct questions about a family’s HCV eligibility, income review or housing assistance to County Housing rather than attempting to determine how HOTMA applies to the family.

A Reminder About Tenant Information
HOTMA-related income and asset information is generally collected and reviewed by County Housing as part of the family’s HCV eligibility and recertification process.

Landlords should not request or attempt to independently verify a tenant’s personal income or asset information for purposes of determining the family’s HCV assistance unless specifically instructed by County Housing or otherwise required under applicable program rules.

We’re Here to Help

HOTMA includes several changes to HCV program requirements, and County Housing is working to implement these requirements while keeping landlords and families informed.

If a HOTMA-related change affects a family’s housing assistance or requires action from a landlord, County Housing will provide information explaining what is needed and when action must be taken.

Please continue to monitor communications from County Housing and respond promptly to any requests or notices.

Additional guidance will be provided as HOTMA implementation moves forward.

Helpful Resources
HUD has developed several resources to help housing authorities, landlords and HCV families understand the HOTMA changes, including:

For additional information about HOTMA and the HCV Program, landlords may also contact County Housing or visit the HUD resources provided by County Housing.

Sign up for EFT Payments

Get Your Payments Faster!

To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.

Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.

Don’t wait—set up EFT today and enjoy faster, more convenient payments!

Planning a Rent Increase?

To ensure adequate processing time and avoid delays, rent increase requests should be submitted between 120 and 60 days prior to the expiration of the HAP Contract and lease term.

Please submit all rent increase requests to rent@countyhousing.org. Requests received outside of this timeframe may not be processed before the contract renewal date.

If you have questions regarding the rent increase process, please contact our office for assistance.

New Caseworker Look-up Tool

We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents: the Housing Program Specialist Look-Up Tool on our website.

This new tool gives you a simple way to find out who your tenant’s assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information.

Look-up Tool

Resources & Support

County Housing is here to support our landlord partners!

  • Landlord Portal: Access lease documents, inspection results, and program updates online.

  • Contact Us: For questions, reach out to our Landlord Liaison at landlord@countyhousing.org

  • Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.

Updates & Reminders

County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.

Information in RentCafé

When setting up your account in RentCafé, please be sure to use a generic email address rather than an email address associated with a specific individual.

This will help to maintain contact with the company as transitions in staff members occur over time.

New RFTA Submission Email

To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org

All RFTA packets should be submitted to this email moving forward to ensure timely processing.

Updated Landlord & Ownership Change Packets

We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:

Documents

Please note:

  • The Landlord Packet has been newly added and may not have been previously available on the website.

  • Moving forward, all previous versions of these packets should be discarded.

  • Only the updated forms found at the link above will be accepted to avoid processing delays.

Why This Matters

Using the correct forms and submission process helps us:

  • Process requests more efficiently

  • Reduce delays and errors

  • Better serve both landlords and residents

We appreciate your cooperation and continued partnership in providing quality housing to our community.

If you have any questions, please don’t hesitate to reach out to our team.

Connect With Us

We value our partnership with our landlords and want to make sure you know how to reach us when you need assistance. Whether you have a question, need to submit documentation, or want to connect with our team, we’re here to help.

Here’s where to reach us:

📧 General Landlord Questions:
landlord@countyhousing.org
For general questions, assistance, or landlord-related concerns.

📋 Inspections:
inspections@countyhousing.org
For inspection-related questions, scheduling, or follow-up.

🏠 RFTA Submissions:
submitrfta@countyhousing.org
For submitting Requests for Tenancy Approval (RFTA) documentation.

We want to hear from you! Your questions, feedback, and partnership help us continue to improve the landlord experience. When you reach out, please use the mailbox that best matches your needs so we can get your request to the right team as quickly as possible.

2026 Holiday Schedule

  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Thank you for partnering with County Housing!

Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.

Resident Connection

Posted on by countyhousistg

August 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As summer begins to wind down and families prepare for the return to school and fall activities, I want to take a moment to thank each of you for being part of our County Housing community.

At County Housing, our mission extends beyond providing housing; we are committed to supporting strong, vibrant communities where residents feel valued, heard, and connected. Throughout the year, we continue to listen to your feedback and work alongside our staff and resident leaders to identify opportunities for improvement across our properties and programs.

August is often a season of transition. For some families, it means preparing children for a new school year. For others, it may be a time to focus on personal goals, employment opportunities, or building stronger connections with neighbors. Whatever this season looks like for you, I encourage you to take advantage of the resources available through County Housing and our community partners.

I also want to remind residents that your voice matters. Whether you participate in resident meetings, community events, surveys, or conversations with our staff, your feedback helps guide our decisions and shape the services we provide. Listening to residents remains one of the most important ways we can continue to improve and strengthen our communities.

As always, thank you for choosing to be engaged members of our community. Together, we can continue building neighborhoods that are welcoming, supportive, and full of opportunity.

Wishing you and your family a safe, successful, and enjoyable end to the summer season.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Understanding Your Lease: Paying Rent on Time

One of the most important responsibilities outlined in your lease agreement is paying your rent on time each month. Timely rent payments help ensure County Housing can continue to maintain properties, provide services, and support our communities.

When Is Rent Due?
Rent is due on the first day of each month. If rent is not paid by the fifth day of the month, and no alternative payment arrangement has been approved by County Housing, lease enforcement procedures may begin.

What Happens If Rent Is Not Paid?
According to your lease agreement, if rent remains unpaid after the fifth day of the month and County Housing has not agreed to accept payment at a later date, a 14-Day Notice to Vacate may be issued. This notice requires the resident to either:

  • Pay the full amount owed, or
  • Surrender possession of the unit.

Communication Is Key
We understand that unexpected financial challenges can happen. If you are experiencing difficulties that may affect your ability to pay rent on time, it is important to contact your Property Manager as soon as possible. Early communication may help us better understand your situation and discuss available options.

Stay Informed
Your lease is an important document that outlines both your rights and responsibilities as a resident. Taking time to review your lease can help you avoid misunderstandings and maintain your housing successfully.

If you have questions about your rent, lease obligations, or need assistance understanding any part of your lease, please contact your Property Manager.

Working together, we can help keep our communities strong and successful for everyone.

Safe & Sound

Keeping Our Communities Safe Together

As summer winds down and families prepare for a new school year, it’s a great time to review a few simple safety tips that can help keep our communities safe, welcoming, and enjoyable for everyone.

Watch for Children at Play
With children enjoying the last weeks of summer and preparing to return to school, please use extra caution when driving through parking lots and residential areas. Slow down, stay alert, and watch for children who may be playing outside or crossing streets unexpectedly.

Secure Your Home
Help protect your household by locking doors and windows when leaving your home, even for short periods. Be sure to report any broken locks, damaged doors, or maintenance concerns to your Property Management team promptly.

Know Your Neighbors
One of the best ways to build a safe community is by getting to know the people around you. Friendly connections among neighbors help create a stronger sense of community and encourage everyone to look out for one another.

Keep Common Areas Clean and Clear
Please help maintain safe walkways, stairwells, and common areas by properly disposing of trash and removing personal belongings that may create tripping hazards or obstruct emergency access.

Report Concerns Promptly
If you notice suspicious activity, property damage, safety hazards, or maintenance issues, please report them to the appropriate authorities or your Property Management team. Addressing concerns early helps us maintain a safe environment for all residents.

We’re All Part of Community Safety
Creating a safe and welcoming neighborhood is a shared responsibility. By staying aware, looking out for one another, and following community guidelines, we can continue building communities where everyone feels comfortable and secure.

Thank you for doing your part to help keep our communities safe and sound!

Community Connect

Building Financial Confidence with Prosperity Connection

Did you know that County Housing partners with organizations throughout the region to connect residents with valuable resources and opportunities? This month, we’re spotlighting Prosperity Connection, a local nonprofit dedicated to helping individuals and families achieve greater financial well-being.

Prosperity Connection provides free financial education, credit-building support, and one-on-one financial coaching to residents throughout the St. Louis region. Their programs are designed to help participants build confidence, strengthen money management skills, and work toward personal financial goals.

Whether you’re looking to:

  • Create a budget and build savings
  • Improve your credit score
  • Reduce debt
  • Prepare to purchase a vehicle or home
  • Learn more about personal finance

Prosperity Connection offers resources to help you take the next step on your financial journey. Their services include educational classes, credit report reviews, and personalized financial coaching, all at no cost to participants.

Through their work, Prosperity Connection strives to promote economic success by providing free access to financial education and trusted financial resources for individuals and families across our community.

Interested in Learning More?

Contact Prosperity Connection at:

Prosperity Connection Website

County Housing is proud to partner with organizations like Prosperity Connection that help residents build skills, achieve goals, and create a stronger financial future.

Free Early Childhood Education & Family Support

Do you have a child between the ages of 2 and 5? CDI Head Start is now enrolling for the upcoming school year!

Eligible St. Louis County families can enroll at any CDI Head Start location—there are no neighborhood or ZIP code restrictions. Best of all, the program is completely free for income-eligible families.

In addition to preparing children for kindergarten, CDI Head Start offers:

  • Free early childhood education
  • Nutritious meals, snacks, and diapers
  • Health, dental, vision, and mental health screenings
  • Support for children with special needs
  • Family Advocates who can assist with housing, employment, education, and financial goals

If your family is experiencing a housing transition or you’re missing paperwork, don’t let that keep you from applying. CDI Head Start can fast-track enrollment and help you gather the necessary documents after you get started.

Classes begin August 24, so don’t wait to reserve your child’s spot!

To learn more or begin the enrollment process, use the link below or call or text the CDI Head Start Family Support Line at 314-243-4137.
CDI Head Start Signup Form

Maintenance Matters

Help Us Keep Your Home in Great Shape

Your home is important to us, and routine maintenance plays a key role in keeping our communities safe, comfortable, and well-maintained. Residents can help by reporting maintenance concerns promptly and taking a few simple steps to prevent minor issues from becoming major repairs.

Report Issues Early
If you notice a leak, plumbing problem, electrical issue, appliance malfunction, or other maintenance concern, please submit a work order as soon as possible. Reporting issues early allows our Maintenance Team to address problems before they worsen and helps prevent additional damage to your unit.

Keep Air Vents Clear
To help your heating and cooling systems operate efficiently, avoid blocking air vents with furniture, boxes, or other belongings. Good airflow helps maintain comfortable indoor temperatures and can improve energy efficiency.

Prevent Clogs
Help keep drains flowing properly by avoiding the disposal of grease, food scraps, wipes, paper towels, and other items that can cause blockages. Even products labeled “flushable” can create plumbing issues over time.

Check Smoke Detector Batteries
Smoke detectors are an important part of keeping your household safe. If your smoke detector is chirping or not functioning properly, please submit a maintenance request right away so it can be inspected and serviced.

Help Us Help You
Our Maintenance Team is committed to providing quality service and responding to maintenance requests as efficiently as possible. When submitting a work order, please provide as much detail as possible about the issue, including when it started and any relevant information that may help our team diagnose the problem.

By working together and addressing concerns early, we can help ensure that our communities remain safe, comfortable, and well-maintained for everyone.

Thank you for doing your part to keep County Housing communities looking and functioning at their best!

When to Call Maintenance:

  • Call immediately for emergencies like major leaks, no water, or electrical issues
  • Submit a work order for routine repairs like slow drains or minor fixes

Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!

We’re Here to Help
Our maintenance staff works hard to keep our communities in great shape, and your cooperation makes a big difference. By reporting concerns early and following these tips, you help us serve you better and keep your home in top condition.

NEED HELP?

Call our main number, (314) 428-3200, and follow the prompts to the public housing department, or email us at phmsr@countyhousing.org.

You can also fill out and submit the maintenance request form below.
Maintenance Request Form

EMERGENCY CONTACT

Emergency maintenance service is available each weekday after 5 pm and all day on weekends and holidays.

Call (314) 492-3811

To submit a work order or to report a routine repair, please reach out to your property management office.

  • Arbor Hill, Villa Lago, Fee Fee Manor – 314-788-6458
  • Highview, Pagedale, Hillsdale, Olivette – 314-912-7958

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • September 8, 2026
  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • September 22, 2026
  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • August 25, 2026
  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • October 13, 2026
  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Labor Day – Monday, September 7, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Voucher Voice

Posted on by countyhousistg

August 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As summer begins to wind down and families prepare for the return to school and fall activities, I want to take a moment to thank each of you for being part of our County Housing community.

At County Housing, our mission extends beyond providing housing; we are committed to supporting strong, vibrant communities where residents feel valued, heard, and connected. Throughout the year, we continue to listen to your feedback and work alongside our staff and resident leaders to identify opportunities for improvement across our properties and programs.

August is often a season of transition. For some families, it means preparing children for a new school year. For others, it may be a time to focus on personal goals, employment opportunities, or building stronger connections with neighbors. Whatever this season looks like for you, I encourage you to take advantage of the resources available through County Housing and our community partners.

I also want to remind residents that your voice matters. Whether you participate in resident meetings, community events, surveys, or conversations with our staff, your feedback helps guide our decisions and shape the services we provide. Listening to residents remains one of the most important ways we can continue to improve and strengthen our communities.

As always, thank you for choosing to be engaged members of our community. Together, we can continue building neighborhoods that are welcoming, supportive, and full of opportunity.

Wishing you and your family a safe, successful, and enjoyable end to the summer season.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Understanding Your Annual Recertification

Your annual recertification helps ensure you continue receiving the housing assistance you qualify for. While it may seem like a lot of paperwork, completing your recertification on time is one of the most important responsibilities of participating in the Housing Choice Voucher (HCV) Program.

During your annual recertification, County Housing reviews your household’s information to determine your continued eligibility and ensure your rental assistance is calculated accurately. You may be asked to provide documentation related to:

  • Household members
  • Income from all sources
  • Employment
  • Assets
  • Student status (if applicable)
  • Childcare expenses (if applicable)
  • Medical and disability-related expenses for eligible households
  • Any other changes that may affect your eligibility or rental assistance

To help keep the process moving smoothly, be sure to respond promptly to requests for information and submit all required documentation by the deadlines provided. Missing deadlines or failing to provide requested information could result in delays or even the termination of your housing assistance.

Know the Rules: Understanding Your Housing Choice Voucher Benefits

The Housing Choice Voucher (HCV) Administrative Plan is your guide to understanding how the program works. It outlines important information about annual recertifications, income calculations, required documentation, participant responsibilities, and other program policies. Becoming familiar with the Administrative Plan can help you better understand the recertification process and what is expected throughout your participation in the program.

You can access the Administrative Plan anytime on this website.

View Administrative Plan

If you’re looking for information about your annual recertification, these chapters are especially helpful:

Chapter 6 – Income Determination (begins on page 101): Explains how County Housing reviews household income to determine program eligibility and calculate your portion of the rent.

Chapter 7 – Verifications (begins on page 175): Describes the documentation and third-party verifications required during your annual recertification.

Understanding these guidelines can help make your recertification process smoother and ensure your assistance continues without unnecessary delays.

Thank you for doing your part to keep your information accurate and up to date. By submitting complete and timely recertification documents, you help us process your certification more efficiently and keep your housing assistance on track.

Safe & Sound

Keeping Our Communities Safe Together

As summer winds down and families prepare for a new school year, it’s a great time to review a few simple safety tips that can help keep our communities safe, welcoming, and enjoyable for everyone.

Watch for Children at Play
With children enjoying the last weeks of summer and preparing to return to school, please use extra caution when driving through parking lots and residential areas. Slow down, stay alert, and watch for children who may be playing outside or crossing streets unexpectedly.

Secure Your Home
Help protect your household by locking doors and windows when leaving your home, even for short periods. Be sure to report any broken locks, damaged doors, or maintenance concerns to your landlord promptly.

Know Your Neighbors
One of the best ways to build a safe community is by getting to know the people around you. Friendly connections among neighbors help create a stronger sense of community and encourage everyone to look out for one another.

Keep Common Areas Clean and Clear
Please help maintain safe walkways, stairwells, and common areas by properly disposing of trash and removing personal belongings that may create tripping hazards or obstruct emergency access.

Report Concerns Promptly
If you notice suspicious activity, property damage, safety hazards, or maintenance issues, please report them to the appropriate authorities. Addressing concerns early helps maintain a safe environment for all residents.

We’re All Part of Community Safety
Creating a safe and welcoming neighborhood is a shared responsibility. By staying aware, looking out for one another, and following community guidelines, we can continue building communities where everyone feels comfortable and secure. Thank you for doing your part to help keep our communities safe and sound!

Community Connect

Building Financial Confidence with Prosperity Connection

Did you know that County Housing partners with organizations throughout the region to connect residents with valuable resources and opportunities? This month, we’re spotlighting Prosperity Connection, a local nonprofit dedicated to helping individuals and families achieve greater financial well-being.

Prosperity Connection provides free financial education, credit-building support, and one-on-one financial coaching to residents throughout the St. Louis region. Their programs are designed to help participants build confidence, strengthen money management skills, and work toward personal financial goals.

Whether you’re looking to:

  • Create a budget and build savings
  • Improve your credit score
  • Reduce debt
  • Prepare to purchase a vehicle or home
  • Learn more about personal finance

Prosperity Connection offers resources to help you take the next step on your financial journey. Their services include educational classes, credit report reviews, and personalized financial coaching, all at no cost to participants.

Through their work, Prosperity Connection strives to promote economic success by providing free access to financial education and trusted financial resources for individuals and families across our community.

Interested in Learning More?

Contact Prosperity Connection at:

Prosperity Connection Website

County Housing is proud to partner with organizations like Prosperity Connection that help residents build skills, achieve goals, and create a stronger financial future.

Free Early Childhood Education & Family Support

Do you have a child between the ages of 2 and 5? CDI Head Start is now enrolling for the upcoming school year!

Eligible St. Louis County families can enroll at any CDI Head Start location—there are no neighborhood or ZIP code restrictions. Best of all, the program is completely free for income-eligible families.

In addition to preparing children for kindergarten, CDI Head Start offers:

  • Free early childhood education
  • Nutritious meals, snacks, and diapers
  • Health, dental, vision, and mental health screenings
  • Support for children with special needs
  • Family Advocates who can assist with housing, employment, education, and financial goals

If your family is experiencing a housing transition or you’re missing paperwork, don’t let that keep you from applying. CDI Head Start can fast-track enrollment and help you gather the necessary documents after you get started.

Classes begin August 24, so don’t wait to reserve your child’s spot!

To learn more or begin the enrollment process, use the link below or call or text the CDI Head Start Family Support Line at 314-243-4137.
CDI Head Start Signup Form

Updates & Announcements

🔍 Find Your Housing Program Specialist

We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-Up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

County Housing 2026 Holiday Schedule

  • Labor Day – Monday, September 7, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Landlord Bulletin

Posted on by countyhousistg

July 2026 Landlord Newsletter

Table of Contents:

Feature Story

Landlord Incentives Program Off to a Strong Start in 2026

County Housing is excited to share the early success of our newly launched Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing across St. Louis County.

Through this program, eligible landlords may benefit from a variety of incentives, including:

  • Excess Damage Reimbursement
  • Security Deposit Assistance
  • Signing Bonuses
  • Landlord Partnership Fund support

Since the start of the year, we’ve already supported nine landlords through excessive damage reimbursements, along with providing security deposit assistance and signing bonuses for units located in high-opportunity ZIP codes.

This program reflects our ongoing commitment to making participation in the Housing Choice Voucher (HCV) Program more efficient, predictable, and rewarding, while continuing to connect families with quality housing options throughout our community.

To learn more, visit the Landlord Incentives webpage or contact our team at connect@countyhousing.org.

Sign up for EFT Payments

Get Your Payments Faster!

To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.

Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.

Don’t wait—set up EFT today and enjoy faster, more convenient payments!

Planning a Rent Increase?

To ensure adequate processing time and avoid delays, rent increase requests should be submitted between 120 and 60 days prior to the expiration of the HAP Contract and lease term.

Please submit all rent increase requests to rent@countyhousing.org. Requests received outside of this timeframe may not be processed before the contract renewal date.

If you have questions regarding the rent increase process, please contact our office for assistance.

New Caseworker Look-up Tool

We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents: the Housing Program Specialist Look-Up Tool on our website.

This new tool gives you a simple way to find out who your tenant’s assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information.

Look-up Tool

Resources & Support

County Housing is here to support our landlord partners!

  • Landlord Portal: Access lease documents, inspection results, and program updates online.

  • Contact Us: For questions, reach out to our Landlord Liaison at landlord@countyhousing.org

  • Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.

Updates & Reminders

Important Updates for Landlords: New Submission Process & Required Forms

County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.

New RFTA Submission Email

To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org

All RFTA packets should be submitted to this email moving forward to ensure timely processing.

Updated Landlord & Ownership Change Packets

We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:

Documents

Please note:

  • The Landlord Packet has been newly added and may not have been previously available on the website.
  • Moving forward, all previous versions of these packets should be discarded.
  • Only the updated forms found at the link above will be accepted to avoid processing delays.

Why This Matters

Using the correct forms and submission process helps us:

  • Process requests more efficiently
  • Reduce delays and errors
  • Better serve both landlords and residents

We appreciate your cooperation and continued partnership in providing quality housing to our community.

If you have any questions, please don’t hesitate to reach out to our team.

2026 Holiday Schedule

  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Thank you for partnering with County Housing!

Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.

The Voucher Voice

Posted on by countyhousistg

June 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At the heart of everything we do is a commitment to listen, learn, and improve. Your experiences, feedback, and ideas help shape how we serve you and how we grow as an organization.

Over the past several months, we’ve made a focused effort to hear directly from our Housing Choice Voucher families. Whether through conversations with staff, survey responses, or community interactions, your voices have provided valuable insight into what’s working well and where we can do better.

One thing we’ve heard clearly is the importance of communication, knowing what to expect, when to expect it, and where to go for help. In response, we are working to make our processes more transparent and easier to navigate. From improving how we share updates to simplifying forms and procedures, our goal is to reduce confusion and make your experience smoother.

We’ve also heard the challenges many families face in today’s housing market. Finding safe, affordable housing can be difficult, and we understand the stress that can come with that process. We are continuing to strengthen our partnerships with landlords and explore ways to expand housing opportunities for our participants.

This is an ongoing journey. Listening doesn’t stop, it’s something we are committed to doing every day. As we move forward, we will continue using your feedback to guide our decisions and improve our programs.

Thank you for your partnership, your patience, and your willingness to share your experiences with us. Together, we are building a stronger, more responsive program for everyone.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Stay Connected: Keep Your Contact Information Up to Date

Staying connected with our team is one of the most important ways to protect your housing assistance. When your contact information is up to date, we can quickly reach you with important updates, reminders, and time-sensitive information related to your voucher.

Why It Matters

We regularly send out important notices about:

  • Annual recertifications and required paperwork
  • Appointment scheduling and deadlines
  • Changes to your benefits or program requirements
  • Inspections and other time-sensitive updates

If we’re unable to reach you because your phone number or email address has changed, you could miss critical deadlines that may impact your assistance.

When Should You Update Your Information?

Please notify us right away if you’ve had any changes to:

  • Your phone number
  • Your email address
  • Your mailing address

Even small changes can make a big difference in ensuring you receive the information you need, when you need it.

How to Update Your Information

Updating your contact information is quick and easy:

We’re Here to Help

Our goal is to make sure you stay informed and supported throughout your time in the program. Keeping your contact information current helps us serve you better and avoid unnecessary disruptions.

Stay connected. Stay informed. Stay on track.
Thank you for helping us keep your information up to date!

Safe & Sound

Summer Safety for Your Home

Summer is a time for sunshine, family, and outdoor fun, but it’s also a good time to take a few simple steps to keep your home safe and comfortable during the warmer months.

Stay Cool and Hydrated
High temperatures can quickly become dangerous, especially for children, older adults, and pets. Drink plenty of water throughout the day, use fans or air conditioning if available, and try to limit outdoor activities during the hottest parts of the day.

Practice Fire Safety
Grilling and outdoor cooking are popular in the summer, but safety comes first. Always grill outside, away from your home, and never leave a grill unattended. If you use candles or fire pits, keep them a safe distance from structures and flammable materials. Make sure smoke detectors in your home are working and have fresh batteries.

Be Storm Ready
Summer storms can bring heavy rain, strong winds, and power outages. Keep a small emergency kit on hand with flashlights, batteries, bottled water, and a phone charger. It’s also helpful to know where to go in your home to stay safe during severe weather.

Keep Kids Safe
With school out, children are often home more during the day. Talk with them about basic safety rules, like not opening the door to strangers, staying away from hot surfaces, and wearing helmets when riding bikes or scooters.

Prevent Pests
Warm weather can bring unwanted pests. Keep doors and windows closed or screened, take out trash regularly, and avoid leaving food out for long periods. Report any maintenance concerns to your property owner promptly.

A few small precautions can go a long way in helping you and your family enjoy a safe and happy summer. Stay safe, stay cool, and make the most of the season!

Community Connect

Discover More with St. Louis County Library

Looking for free, fun, and educational activities this summer? The St. Louis County Library is a great resource for individuals and families, especially while kids are out of school.

Throughout the summer months, the library offers a wide range of programs designed to keep children engaged, learning, and having fun. From story times for younger children to hands-on activities, crafts, and teen programs, there’s something for every age group.

One of the most popular offerings is the Library’s Summer Reading Program, which encourages kids and teens to keep reading while school is out. Participants can earn prizes, track their progress, and build strong reading habits in a fun and supportive environment.

In addition to youth programming, the library provides valuable resources for the whole family, including:

  • Free access to books, audiobooks, movies, and digital content

  • Homework help and tutoring resources

  • Computer and internet access

  • Job search assistance and career resources

  • Educational workshops and community events

Whether you’re looking for a cool place to spend a hot summer day, help your child stay on track academically, or access important services, the library is here to help.

To find a branch near you or explore upcoming events, visit the St. Louis County Library website or stop by your local branch.

Find a branch near you

Updates & Announcements

🔍 Find Your Housing Program Specialist

We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-Up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

The County Housing Office is Open and Available to Serve You!

Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

County Housing 2026 Holiday Schedule

  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Resident Connection

Posted on by countyhousistg

June 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At our agency, listening to our residents is not just a priority; it’s essential to our growth and improvement. Your feedback, concerns, and ideas help guide the decisions we make every day across our Public Housing communities.

Over the past several months, we’ve been focused on strengthening communication and responsiveness. Through resident meetings, conversations with property staff, and direct feedback, we’ve gained valuable insight into your experiences, especially around maintenance, communication, and community safety.

One of the key themes we’ve heard is the importance of timely and clear communication. Residents want to know when work orders will be completed, how to report concerns, and where to turn when they need help. In response, we are working to improve how we share updates, streamline maintenance processes, and ensure residents feel informed every step of the way.

We also understand how important it is to feel safe and comfortable in your home and neighborhood. We are continuing to partner with local organizations to explore ways to strengthen community engagement and support resident-led initiatives.

This is ongoing work, and your voice remains at the center of it. We are committed to listening, learning, and taking action based on what we hear. Together, we can continue building communities that residents are proud to call home.

Thank you for being an important part of our community.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Think Before You Flush: The Truth About “Flushable” Wipes

Disposable wipes may seem like a quick and easy solution for cleaning and personal hygiene—but flushing them can lead to big (and expensive) problems for you and your community.

Are “Flushable” Wipes Really Flushable?

Despite what the packaging says, most disposable wipes do not break down the same way toilet paper does. Instead of dissolving quickly, wipes stay intact and can build up in pipes, leading to stubborn clogs and sewer backups.

What Happens When Wipes Are Flushed?

  • Toilets and drains can become blocked
  • Sewage can back up into sinks, tubs, or floors
  • Costly plumbing repairs may be needed
  • Building-wide systems can be impacted—not just your unit

Even a few wipes flushed over time can create major issues.

What Should You Do Instead?

  • Only flush toilet paper—it’s designed to break down safely
  • Dispose of wipes (even “flushable” ones), paper towels, and hygiene products in the trash
  • Keep a small lined trash can in your bathroom for convenience

Help Keep Our Community Running Smoothly

Taking a few extra seconds to throw wipes in the trash instead of the toilet helps prevent disruptions, protects your home, and keeps maintenance costs down for everyone.

If you’re experiencing slow drains or plumbing issues, please report them promptly so our maintenance team can assist.

Small habits make a big difference—thank you for doing your part!

Safe & Sound

Summer Safety for Your Home

Summer is a time for sunshine, family, and outdoor fun, but it’s also a good time to take a few simple steps to keep your home safe and comfortable during the warmer months.

Stay Cool and Hydrated
High temperatures can quickly become dangerous, especially for children, older adults, and pets. Drink plenty of water throughout the day, use fans or air conditioning if available, and try to limit outdoor activities during the hottest parts of the day.

Practice Fire Safety
Grilling and outdoor cooking are popular in the summer, but safety comes first. Always grill outside, away from your home, and never leave a grill unattended. If you use candles or fire pits, keep them a safe distance from structures and flammable materials. Make sure smoke detectors in your home are working and have fresh batteries.

Be Storm Ready
Summer storms can bring heavy rain, strong winds, and power outages. Keep a small emergency kit on hand with flashlights, batteries, bottled water, and a phone charger. It’s also helpful to know where to go in your home to stay safe during severe weather.

Keep Kids Safe
With school out, children are often home more during the day. Talk with them about basic safety rules, like not opening the door to strangers, staying away from hot surfaces, and wearing helmets when riding bikes or scooters.

Prevent Pests
Warm weather can bring unwanted pests. Keep doors and windows closed or screened, take out trash regularly, and avoid leaving food out for long periods. Report any maintenance concerns to our Maintenance Department promptly.

A few small precautions can go a long way in helping you and your family enjoy a safe and happy summer. Stay safe, stay cool, and make the most of the season!

Community Connect

Discover More with St. Louis County Library

Looking for free, fun, and educational activities this summer? The St. Louis County Library is a great resource for individuals and families, especially while kids are out of school.

Throughout the summer months, the library offers a wide range of programs designed to keep children engaged, learning, and having fun. From story times for younger children to hands-on activities, crafts, and teen programs, there’s something for every age group.

One of the most popular offerings is the Library’s Summer Reading Program, which encourages kids and teens to keep reading while school is out. Participants can earn prizes, track their progress, and build strong reading habits in a fun and supportive environment.

In addition to youth programming, the library provides valuable resources for the whole family, including:

  • Free access to books, audiobooks, movies, and digital content

  • Homework help and tutoring resources

  • Computer and internet access

  • Job search assistance and career resources

  • Educational workshops and community events

Whether you’re looking for a cool place to spend a hot summer day, help your child stay on track academically, or access important services, the library is here to help.

To find a branch near you or explore upcoming events, visit the St. Louis County Library website or stop by your local branch.

Find a branch near you

Maintenance Matters

Keeping Your Home in Good Shape

Your home should be a safe and comfortable place for you and your family. Our maintenance team is here to help, but we also rely on residents to report issues promptly and help us keep units in good condition. Here are a few important reminders to keep things running smoothly:

How to Submit a Work Order
If something in your unit needs repair, please report it as soon as possible. Be sure to include your unit number and a clear description of the issue, so our team can respond appropriately. The sooner we know, the sooner we can fix it!

Emergency vs. Routine Repairs
Understanding the difference helps us prioritize urgent needs:

  • Emergency repairs include things like no heat in cold weather, major water leaks, electrical hazards, or anything that threatens safety or property. These are addressed as quickly as possible, including after hours.

  • Routine repairs include items like dripping faucets, minor appliance issues, or small repairs. These are scheduled during regular business hours.

Getting Ready for Your Maintenance Visit
To help our team complete repairs quickly and safely:

  • Make sure the area needing repair is easy to access
  • Secure pets before staff arrive
  • Ensure someone 18 or older is home if required
  • Share as much detail as possible about the issue

Simple Tips to Prevent Common Issues
A few small habits can help prevent bigger problems:

  • Avoid pouring grease or food down drains
  • Use bathroom fans or open windows to reduce moisture
  • Don’t overload electrical outlets
  • Dispose of trash regularly to help prevent pests

When to Call Maintenance:

  • Call immediately for emergencies like major leaks, no water, or electrical issues

  • Submit a work order for routine repairs like slow drains or minor fixes

Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!

We’re Here to Help
Our maintenance staff works hard to keep our communities in great shape, and your cooperation makes a big difference. By reporting concerns early and following these tips, you help us serve you better and keep your home in top condition.

NEED HELP?

Call our main number, (314) 428-3200, and follow the prompts to the public housing department, or email us at phmsr@countyhousing.org.

You can also fill out and submit the maintenance request form below.
Maintenance Request Form

EMERGENCY CONTACT

Emergency maintenance service is available each weekday after 5 pm and all day on weekends and holidays.

Call (314) 492-3811

To submit a work order or to report a routine repair, please reach out to your property management office.

  • Arbor Hill, Villa Lago, Fee Fee Manor – 314-788-6458
  • Highview, Pagedale, Hillsdale, Olivette – 314-912-7958

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • September 8, 2026
  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • June 23, 2026
  • September 22, 2026
  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • August 25, 2026
  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • August 11, 2026
  • October 13, 2026
  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

County Housing’s Landlord Incentives Program Off to a Strong Start in 2026

Posted on by countyhousistg

County Housing is proud to share that our new Landlord Incentives Program is off and running in the first quarter of 2026, already making a meaningful impact for both landlords and the families we serve.

Designed to strengthen partnerships with property owners while expanding access to quality housing, the program is helping create more opportunities for stability, investment, and long-term success across our community.

Supporting Quality Housing and Strong Partnerships

Since its launch, the Landlord Incentives Program has provided critical support to landlords committed to maintaining safe, well-kept homes. By offering financial incentives and resources, the program helps offset costs associated with property upkeep, unit improvements, and tenant placement.

These efforts not only benefit landlords but also ensure that residents have access to housing that is clean, stable, and sustainable.

Creating Pathways to Opportunity

The Landlord Incentives Program is expanding access to housing opportunities by encouraging greater participation from property owners and strengthening connections with community partners. As more landlords take advantage of the program, residents benefit from increased housing options, improved placement opportunities, and stronger support networks. This growing engagement helps remove barriers, making it easier for individuals and families to access stable housing and the resources available through our partner organizations.

Early Success, Lasting Impact

While still in its early stages, the Landlord Incentives Program is already demonstrating the power of collaboration. Landlords are feeling more supported, residents are experiencing greater housing stability, and our community is benefiting from stronger, more sustainable housing options.

County Housing remains committed to building on this momentum throughout 2026—continuing to invest in programs that expand opportunity, strengthen neighborhoods, and help individuals and families thrive.

2026 Performance Report

Posted on by countyhousistg

We’re proud to share our 2026 Performance Report, highlighting how County Housing continues to deliver impactful services, strengthen community partnerships, and drive meaningful progress in the year ahead.

Download the 2026 Performance Report

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