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Resident Connection

Posted on by countyhousistg

August 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As summer begins to wind down and families prepare for the return to school and fall activities, I want to take a moment to thank each of you for being part of our County Housing community.

At County Housing, our mission extends beyond providing housing; we are committed to supporting strong, vibrant communities where residents feel valued, heard, and connected. Throughout the year, we continue to listen to your feedback and work alongside our staff and resident leaders to identify opportunities for improvement across our properties and programs.

August is often a season of transition. For some families, it means preparing children for a new school year. For others, it may be a time to focus on personal goals, employment opportunities, or building stronger connections with neighbors. Whatever this season looks like for you, I encourage you to take advantage of the resources available through County Housing and our community partners.

I also want to remind residents that your voice matters. Whether you participate in resident meetings, community events, surveys, or conversations with our staff, your feedback helps guide our decisions and shape the services we provide. Listening to residents remains one of the most important ways we can continue to improve and strengthen our communities.

As always, thank you for choosing to be engaged members of our community. Together, we can continue building neighborhoods that are welcoming, supportive, and full of opportunity.

Wishing you and your family a safe, successful, and enjoyable end to the summer season.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Understanding Your Lease: Paying Rent on Time

One of the most important responsibilities outlined in your lease agreement is paying your rent on time each month. Timely rent payments help ensure County Housing can continue to maintain properties, provide services, and support our communities.

When Is Rent Due?
Rent is due on the first day of each month. If rent is not paid by the fifth day of the month, and no alternative payment arrangement has been approved by County Housing, lease enforcement procedures may begin.

What Happens If Rent Is Not Paid?
According to your lease agreement, if rent remains unpaid after the fifth day of the month and County Housing has not agreed to accept payment at a later date, a 14-Day Notice to Vacate may be issued. This notice requires the resident to either:

  • Pay the full amount owed, or
  • Surrender possession of the unit.

Communication Is Key
We understand that unexpected financial challenges can happen. If you are experiencing difficulties that may affect your ability to pay rent on time, it is important to contact your Property Manager as soon as possible. Early communication may help us better understand your situation and discuss available options.

Stay Informed
Your lease is an important document that outlines both your rights and responsibilities as a resident. Taking time to review your lease can help you avoid misunderstandings and maintain your housing successfully.

If you have questions about your rent, lease obligations, or need assistance understanding any part of your lease, please contact your Property Manager.

Working together, we can help keep our communities strong and successful for everyone.

Safe & Sound

Keeping Our Communities Safe Together

As summer winds down and families prepare for a new school year, it’s a great time to review a few simple safety tips that can help keep our communities safe, welcoming, and enjoyable for everyone.

Watch for Children at Play
With children enjoying the last weeks of summer and preparing to return to school, please use extra caution when driving through parking lots and residential areas. Slow down, stay alert, and watch for children who may be playing outside or crossing streets unexpectedly.

Secure Your Home
Help protect your household by locking doors and windows when leaving your home, even for short periods. Be sure to report any broken locks, damaged doors, or maintenance concerns to your Property Management team promptly.

Know Your Neighbors
One of the best ways to build a safe community is by getting to know the people around you. Friendly connections among neighbors help create a stronger sense of community and encourage everyone to look out for one another.

Keep Common Areas Clean and Clear
Please help maintain safe walkways, stairwells, and common areas by properly disposing of trash and removing personal belongings that may create tripping hazards or obstruct emergency access.

Report Concerns Promptly
If you notice suspicious activity, property damage, safety hazards, or maintenance issues, please report them to the appropriate authorities or your Property Management team. Addressing concerns early helps us maintain a safe environment for all residents.

We’re All Part of Community Safety
Creating a safe and welcoming neighborhood is a shared responsibility. By staying aware, looking out for one another, and following community guidelines, we can continue building communities where everyone feels comfortable and secure.

Thank you for doing your part to help keep our communities safe and sound!

Community Connect

Building Financial Confidence with Prosperity Connection

Did you know that County Housing partners with organizations throughout the region to connect residents with valuable resources and opportunities? This month, we’re spotlighting Prosperity Connection, a local nonprofit dedicated to helping individuals and families achieve greater financial well-being.

Prosperity Connection provides free financial education, credit-building support, and one-on-one financial coaching to residents throughout the St. Louis region. Their programs are designed to help participants build confidence, strengthen money management skills, and work toward personal financial goals.

Whether you’re looking to:

  • Create a budget and build savings
  • Improve your credit score
  • Reduce debt
  • Prepare to purchase a vehicle or home
  • Learn more about personal finance

Prosperity Connection offers resources to help you take the next step on your financial journey. Their services include educational classes, credit report reviews, and personalized financial coaching, all at no cost to participants.

Through their work, Prosperity Connection strives to promote economic success by providing free access to financial education and trusted financial resources for individuals and families across our community.

Interested in Learning More?

Contact Prosperity Connection at:

Prosperity Connection Website

County Housing is proud to partner with organizations like Prosperity Connection that help residents build skills, achieve goals, and create a stronger financial future.

Free Early Childhood Education & Family Support

Do you have a child between the ages of 2 and 5? CDI Head Start is now enrolling for the upcoming school year!

Eligible St. Louis County families can enroll at any CDI Head Start location—there are no neighborhood or ZIP code restrictions. Best of all, the program is completely free for income-eligible families.

In addition to preparing children for kindergarten, CDI Head Start offers:

  • Free early childhood education
  • Nutritious meals, snacks, and diapers
  • Health, dental, vision, and mental health screenings
  • Support for children with special needs
  • Family Advocates who can assist with housing, employment, education, and financial goals

If your family is experiencing a housing transition or you’re missing paperwork, don’t let that keep you from applying. CDI Head Start can fast-track enrollment and help you gather the necessary documents after you get started.

Classes begin August 24, so don’t wait to reserve your child’s spot!

To learn more or begin the enrollment process, use the link below or call or text the CDI Head Start Family Support Line at 314-243-4137.
CDI Head Start Signup Form

Maintenance Matters

Help Us Keep Your Home in Great Shape

Your home is important to us, and routine maintenance plays a key role in keeping our communities safe, comfortable, and well-maintained. Residents can help by reporting maintenance concerns promptly and taking a few simple steps to prevent minor issues from becoming major repairs.

Report Issues Early
If you notice a leak, plumbing problem, electrical issue, appliance malfunction, or other maintenance concern, please submit a work order as soon as possible. Reporting issues early allows our Maintenance Team to address problems before they worsen and helps prevent additional damage to your unit.

Keep Air Vents Clear
To help your heating and cooling systems operate efficiently, avoid blocking air vents with furniture, boxes, or other belongings. Good airflow helps maintain comfortable indoor temperatures and can improve energy efficiency.

Prevent Clogs
Help keep drains flowing properly by avoiding the disposal of grease, food scraps, wipes, paper towels, and other items that can cause blockages. Even products labeled “flushable” can create plumbing issues over time.

Check Smoke Detector Batteries
Smoke detectors are an important part of keeping your household safe. If your smoke detector is chirping or not functioning properly, please submit a maintenance request right away so it can be inspected and serviced.

Help Us Help You
Our Maintenance Team is committed to providing quality service and responding to maintenance requests as efficiently as possible. When submitting a work order, please provide as much detail as possible about the issue, including when it started and any relevant information that may help our team diagnose the problem.

By working together and addressing concerns early, we can help ensure that our communities remain safe, comfortable, and well-maintained for everyone.

Thank you for doing your part to keep County Housing communities looking and functioning at their best!

When to Call Maintenance:

  • Call immediately for emergencies like major leaks, no water, or electrical issues
  • Submit a work order for routine repairs like slow drains or minor fixes

Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!

We’re Here to Help
Our maintenance staff works hard to keep our communities in great shape, and your cooperation makes a big difference. By reporting concerns early and following these tips, you help us serve you better and keep your home in top condition.

NEED HELP?

Call our main number, (314) 428-3200, and follow the prompts to the public housing department, or email us at phmsr@countyhousing.org.

You can also fill out and submit the maintenance request form below.
Maintenance Request Form

EMERGENCY CONTACT

Emergency maintenance service is available each weekday after 5 pm and all day on weekends and holidays.

Call (314) 492-3811

To submit a work order or to report a routine repair, please reach out to your property management office.

  • Arbor Hill, Villa Lago, Fee Fee Manor – 314-788-6458
  • Highview, Pagedale, Hillsdale, Olivette – 314-912-7958

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • September 8, 2026
  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • September 22, 2026
  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • August 25, 2026
  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • October 13, 2026
  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Labor Day – Monday, September 7, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Voucher Voice

Posted on by countyhousistg

August 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As summer begins to wind down and families prepare for the return to school and fall activities, I want to take a moment to thank each of you for being part of our County Housing community.

At County Housing, our mission extends beyond providing housing; we are committed to supporting strong, vibrant communities where residents feel valued, heard, and connected. Throughout the year, we continue to listen to your feedback and work alongside our staff and resident leaders to identify opportunities for improvement across our properties and programs.

August is often a season of transition. For some families, it means preparing children for a new school year. For others, it may be a time to focus on personal goals, employment opportunities, or building stronger connections with neighbors. Whatever this season looks like for you, I encourage you to take advantage of the resources available through County Housing and our community partners.

I also want to remind residents that your voice matters. Whether you participate in resident meetings, community events, surveys, or conversations with our staff, your feedback helps guide our decisions and shape the services we provide. Listening to residents remains one of the most important ways we can continue to improve and strengthen our communities.

As always, thank you for choosing to be engaged members of our community. Together, we can continue building neighborhoods that are welcoming, supportive, and full of opportunity.

Wishing you and your family a safe, successful, and enjoyable end to the summer season.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Understanding Your Annual Recertification

Your annual recertification helps ensure you continue receiving the housing assistance you qualify for. While it may seem like a lot of paperwork, completing your recertification on time is one of the most important responsibilities of participating in the Housing Choice Voucher (HCV) Program.

During your annual recertification, County Housing reviews your household’s information to determine your continued eligibility and ensure your rental assistance is calculated accurately. You may be asked to provide documentation related to:

  • Household members
  • Income from all sources
  • Employment
  • Assets
  • Student status (if applicable)
  • Childcare expenses (if applicable)
  • Medical and disability-related expenses for eligible households
  • Any other changes that may affect your eligibility or rental assistance

To help keep the process moving smoothly, be sure to respond promptly to requests for information and submit all required documentation by the deadlines provided. Missing deadlines or failing to provide requested information could result in delays or even the termination of your housing assistance.

Know the Rules: Understanding Your Housing Choice Voucher Benefits

The Housing Choice Voucher (HCV) Administrative Plan is your guide to understanding how the program works. It outlines important information about annual recertifications, income calculations, required documentation, participant responsibilities, and other program policies. Becoming familiar with the Administrative Plan can help you better understand the recertification process and what is expected throughout your participation in the program.

You can access the Administrative Plan anytime on this website.

View Administrative Plan

If you’re looking for information about your annual recertification, these chapters are especially helpful:

Chapter 6 – Income Determination (begins on page 101): Explains how County Housing reviews household income to determine program eligibility and calculate your portion of the rent.

Chapter 7 – Verifications (begins on page 175): Describes the documentation and third-party verifications required during your annual recertification.

Understanding these guidelines can help make your recertification process smoother and ensure your assistance continues without unnecessary delays.

Thank you for doing your part to keep your information accurate and up to date. By submitting complete and timely recertification documents, you help us process your certification more efficiently and keep your housing assistance on track.

Safe & Sound

Keeping Our Communities Safe Together

As summer winds down and families prepare for a new school year, it’s a great time to review a few simple safety tips that can help keep our communities safe, welcoming, and enjoyable for everyone.

Watch for Children at Play
With children enjoying the last weeks of summer and preparing to return to school, please use extra caution when driving through parking lots and residential areas. Slow down, stay alert, and watch for children who may be playing outside or crossing streets unexpectedly.

Secure Your Home
Help protect your household by locking doors and windows when leaving your home, even for short periods. Be sure to report any broken locks, damaged doors, or maintenance concerns to your landlord promptly.

Know Your Neighbors
One of the best ways to build a safe community is by getting to know the people around you. Friendly connections among neighbors help create a stronger sense of community and encourage everyone to look out for one another.

Keep Common Areas Clean and Clear
Please help maintain safe walkways, stairwells, and common areas by properly disposing of trash and removing personal belongings that may create tripping hazards or obstruct emergency access.

Report Concerns Promptly
If you notice suspicious activity, property damage, safety hazards, or maintenance issues, please report them to the appropriate authorities. Addressing concerns early helps maintain a safe environment for all residents.

We’re All Part of Community Safety
Creating a safe and welcoming neighborhood is a shared responsibility. By staying aware, looking out for one another, and following community guidelines, we can continue building communities where everyone feels comfortable and secure. Thank you for doing your part to help keep our communities safe and sound!

Community Connect

Building Financial Confidence with Prosperity Connection

Did you know that County Housing partners with organizations throughout the region to connect residents with valuable resources and opportunities? This month, we’re spotlighting Prosperity Connection, a local nonprofit dedicated to helping individuals and families achieve greater financial well-being.

Prosperity Connection provides free financial education, credit-building support, and one-on-one financial coaching to residents throughout the St. Louis region. Their programs are designed to help participants build confidence, strengthen money management skills, and work toward personal financial goals.

Whether you’re looking to:

  • Create a budget and build savings
  • Improve your credit score
  • Reduce debt
  • Prepare to purchase a vehicle or home
  • Learn more about personal finance

Prosperity Connection offers resources to help you take the next step on your financial journey. Their services include educational classes, credit report reviews, and personalized financial coaching, all at no cost to participants.

Through their work, Prosperity Connection strives to promote economic success by providing free access to financial education and trusted financial resources for individuals and families across our community.

Interested in Learning More?

Contact Prosperity Connection at:

Prosperity Connection Website

County Housing is proud to partner with organizations like Prosperity Connection that help residents build skills, achieve goals, and create a stronger financial future.

Free Early Childhood Education & Family Support

Do you have a child between the ages of 2 and 5? CDI Head Start is now enrolling for the upcoming school year!

Eligible St. Louis County families can enroll at any CDI Head Start location—there are no neighborhood or ZIP code restrictions. Best of all, the program is completely free for income-eligible families.

In addition to preparing children for kindergarten, CDI Head Start offers:

  • Free early childhood education
  • Nutritious meals, snacks, and diapers
  • Health, dental, vision, and mental health screenings
  • Support for children with special needs
  • Family Advocates who can assist with housing, employment, education, and financial goals

If your family is experiencing a housing transition or you’re missing paperwork, don’t let that keep you from applying. CDI Head Start can fast-track enrollment and help you gather the necessary documents after you get started.

Classes begin August 24, so don’t wait to reserve your child’s spot!

To learn more or begin the enrollment process, use the link below or call or text the CDI Head Start Family Support Line at 314-243-4137.
CDI Head Start Signup Form

Updates & Announcements

🔍 Find Your Housing Program Specialist

We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-Up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

County Housing 2026 Holiday Schedule

  • Labor Day – Monday, September 7, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Landlord Bulletin

Posted on by countyhousistg

July 2026 Landlord Newsletter

Table of Contents:

Feature Story

Landlord Incentives Program Off to a Strong Start in 2026

County Housing is excited to share the early success of our newly launched Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing across St. Louis County.

Through this program, eligible landlords may benefit from a variety of incentives, including:

  • Excess Damage Reimbursement
  • Security Deposit Assistance
  • Signing Bonuses
  • Landlord Partnership Fund support

Since the start of the year, we’ve already supported nine landlords through excessive damage reimbursements, along with providing security deposit assistance and signing bonuses for units located in high-opportunity ZIP codes.

This program reflects our ongoing commitment to making participation in the Housing Choice Voucher (HCV) Program more efficient, predictable, and rewarding, while continuing to connect families with quality housing options throughout our community.

To learn more, visit the Landlord Incentives webpage or contact our team at connect@countyhousing.org.

Sign up for EFT Payments

Get Your Payments Faster!

To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.

Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.

Don’t wait—set up EFT today and enjoy faster, more convenient payments!

Planning a Rent Increase?

To ensure adequate processing time and avoid delays, rent increase requests should be submitted between 120 and 60 days prior to the expiration of the HAP Contract and lease term.

Please submit all rent increase requests to rent@countyhousing.org. Requests received outside of this timeframe may not be processed before the contract renewal date.

If you have questions regarding the rent increase process, please contact our office for assistance.

New Caseworker Look-up Tool

We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents: the Housing Program Specialist Look-Up Tool on our website.

This new tool gives you a simple way to find out who your tenant’s assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information.

Look-up Tool

Resources & Support

County Housing is here to support our landlord partners!

  • Landlord Portal: Access lease documents, inspection results, and program updates online.

  • Contact Us: For questions, reach out to our Landlord Liaison at landlord@countyhousing.org

  • Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.

Updates & Reminders

Important Updates for Landlords: New Submission Process & Required Forms

County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.

New RFTA Submission Email

To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org

All RFTA packets should be submitted to this email moving forward to ensure timely processing.

Updated Landlord & Ownership Change Packets

We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:

Documents

Please note:

  • The Landlord Packet has been newly added and may not have been previously available on the website.
  • Moving forward, all previous versions of these packets should be discarded.
  • Only the updated forms found at the link above will be accepted to avoid processing delays.

Why This Matters

Using the correct forms and submission process helps us:

  • Process requests more efficiently
  • Reduce delays and errors
  • Better serve both landlords and residents

We appreciate your cooperation and continued partnership in providing quality housing to our community.

If you have any questions, please don’t hesitate to reach out to our team.

2026 Holiday Schedule

  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Thank you for partnering with County Housing!

Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.

The Voucher Voice

Posted on by countyhousistg

June 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At the heart of everything we do is a commitment to listen, learn, and improve. Your experiences, feedback, and ideas help shape how we serve you and how we grow as an organization.

Over the past several months, we’ve made a focused effort to hear directly from our Housing Choice Voucher families. Whether through conversations with staff, survey responses, or community interactions, your voices have provided valuable insight into what’s working well and where we can do better.

One thing we’ve heard clearly is the importance of communication, knowing what to expect, when to expect it, and where to go for help. In response, we are working to make our processes more transparent and easier to navigate. From improving how we share updates to simplifying forms and procedures, our goal is to reduce confusion and make your experience smoother.

We’ve also heard the challenges many families face in today’s housing market. Finding safe, affordable housing can be difficult, and we understand the stress that can come with that process. We are continuing to strengthen our partnerships with landlords and explore ways to expand housing opportunities for our participants.

This is an ongoing journey. Listening doesn’t stop, it’s something we are committed to doing every day. As we move forward, we will continue using your feedback to guide our decisions and improve our programs.

Thank you for your partnership, your patience, and your willingness to share your experiences with us. Together, we are building a stronger, more responsive program for everyone.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Stay Connected: Keep Your Contact Information Up to Date

Staying connected with our team is one of the most important ways to protect your housing assistance. When your contact information is up to date, we can quickly reach you with important updates, reminders, and time-sensitive information related to your voucher.

Why It Matters

We regularly send out important notices about:

  • Annual recertifications and required paperwork
  • Appointment scheduling and deadlines
  • Changes to your benefits or program requirements
  • Inspections and other time-sensitive updates

If we’re unable to reach you because your phone number or email address has changed, you could miss critical deadlines that may impact your assistance.

When Should You Update Your Information?

Please notify us right away if you’ve had any changes to:

  • Your phone number
  • Your email address
  • Your mailing address

Even small changes can make a big difference in ensuring you receive the information you need, when you need it.

How to Update Your Information

Updating your contact information is quick and easy:

We’re Here to Help

Our goal is to make sure you stay informed and supported throughout your time in the program. Keeping your contact information current helps us serve you better and avoid unnecessary disruptions.

Stay connected. Stay informed. Stay on track.
Thank you for helping us keep your information up to date!

Safe & Sound

Summer Safety for Your Home

Summer is a time for sunshine, family, and outdoor fun, but it’s also a good time to take a few simple steps to keep your home safe and comfortable during the warmer months.

Stay Cool and Hydrated
High temperatures can quickly become dangerous, especially for children, older adults, and pets. Drink plenty of water throughout the day, use fans or air conditioning if available, and try to limit outdoor activities during the hottest parts of the day.

Practice Fire Safety
Grilling and outdoor cooking are popular in the summer, but safety comes first. Always grill outside, away from your home, and never leave a grill unattended. If you use candles or fire pits, keep them a safe distance from structures and flammable materials. Make sure smoke detectors in your home are working and have fresh batteries.

Be Storm Ready
Summer storms can bring heavy rain, strong winds, and power outages. Keep a small emergency kit on hand with flashlights, batteries, bottled water, and a phone charger. It’s also helpful to know where to go in your home to stay safe during severe weather.

Keep Kids Safe
With school out, children are often home more during the day. Talk with them about basic safety rules, like not opening the door to strangers, staying away from hot surfaces, and wearing helmets when riding bikes or scooters.

Prevent Pests
Warm weather can bring unwanted pests. Keep doors and windows closed or screened, take out trash regularly, and avoid leaving food out for long periods. Report any maintenance concerns to your property owner promptly.

A few small precautions can go a long way in helping you and your family enjoy a safe and happy summer. Stay safe, stay cool, and make the most of the season!

Community Connect

Discover More with St. Louis County Library

Looking for free, fun, and educational activities this summer? The St. Louis County Library is a great resource for individuals and families, especially while kids are out of school.

Throughout the summer months, the library offers a wide range of programs designed to keep children engaged, learning, and having fun. From story times for younger children to hands-on activities, crafts, and teen programs, there’s something for every age group.

One of the most popular offerings is the Library’s Summer Reading Program, which encourages kids and teens to keep reading while school is out. Participants can earn prizes, track their progress, and build strong reading habits in a fun and supportive environment.

In addition to youth programming, the library provides valuable resources for the whole family, including:

  • Free access to books, audiobooks, movies, and digital content

  • Homework help and tutoring resources

  • Computer and internet access

  • Job search assistance and career resources

  • Educational workshops and community events

Whether you’re looking for a cool place to spend a hot summer day, help your child stay on track academically, or access important services, the library is here to help.

To find a branch near you or explore upcoming events, visit the St. Louis County Library website or stop by your local branch.

Find a branch near you

Updates & Announcements

🔍 Find Your Housing Program Specialist

We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-Up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

The County Housing Office is Open and Available to Serve You!

Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

County Housing 2026 Holiday Schedule

  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Resident Connection

Posted on by countyhousistg

June 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At our agency, listening to our residents is not just a priority; it’s essential to our growth and improvement. Your feedback, concerns, and ideas help guide the decisions we make every day across our Public Housing communities.

Over the past several months, we’ve been focused on strengthening communication and responsiveness. Through resident meetings, conversations with property staff, and direct feedback, we’ve gained valuable insight into your experiences, especially around maintenance, communication, and community safety.

One of the key themes we’ve heard is the importance of timely and clear communication. Residents want to know when work orders will be completed, how to report concerns, and where to turn when they need help. In response, we are working to improve how we share updates, streamline maintenance processes, and ensure residents feel informed every step of the way.

We also understand how important it is to feel safe and comfortable in your home and neighborhood. We are continuing to partner with local organizations to explore ways to strengthen community engagement and support resident-led initiatives.

This is ongoing work, and your voice remains at the center of it. We are committed to listening, learning, and taking action based on what we hear. Together, we can continue building communities that residents are proud to call home.

Thank you for being an important part of our community.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Think Before You Flush: The Truth About “Flushable” Wipes

Disposable wipes may seem like a quick and easy solution for cleaning and personal hygiene—but flushing them can lead to big (and expensive) problems for you and your community.

Are “Flushable” Wipes Really Flushable?

Despite what the packaging says, most disposable wipes do not break down the same way toilet paper does. Instead of dissolving quickly, wipes stay intact and can build up in pipes, leading to stubborn clogs and sewer backups.

What Happens When Wipes Are Flushed?

  • Toilets and drains can become blocked
  • Sewage can back up into sinks, tubs, or floors
  • Costly plumbing repairs may be needed
  • Building-wide systems can be impacted—not just your unit

Even a few wipes flushed over time can create major issues.

What Should You Do Instead?

  • Only flush toilet paper—it’s designed to break down safely
  • Dispose of wipes (even “flushable” ones), paper towels, and hygiene products in the trash
  • Keep a small lined trash can in your bathroom for convenience

Help Keep Our Community Running Smoothly

Taking a few extra seconds to throw wipes in the trash instead of the toilet helps prevent disruptions, protects your home, and keeps maintenance costs down for everyone.

If you’re experiencing slow drains or plumbing issues, please report them promptly so our maintenance team can assist.

Small habits make a big difference—thank you for doing your part!

Safe & Sound

Summer Safety for Your Home

Summer is a time for sunshine, family, and outdoor fun, but it’s also a good time to take a few simple steps to keep your home safe and comfortable during the warmer months.

Stay Cool and Hydrated
High temperatures can quickly become dangerous, especially for children, older adults, and pets. Drink plenty of water throughout the day, use fans or air conditioning if available, and try to limit outdoor activities during the hottest parts of the day.

Practice Fire Safety
Grilling and outdoor cooking are popular in the summer, but safety comes first. Always grill outside, away from your home, and never leave a grill unattended. If you use candles or fire pits, keep them a safe distance from structures and flammable materials. Make sure smoke detectors in your home are working and have fresh batteries.

Be Storm Ready
Summer storms can bring heavy rain, strong winds, and power outages. Keep a small emergency kit on hand with flashlights, batteries, bottled water, and a phone charger. It’s also helpful to know where to go in your home to stay safe during severe weather.

Keep Kids Safe
With school out, children are often home more during the day. Talk with them about basic safety rules, like not opening the door to strangers, staying away from hot surfaces, and wearing helmets when riding bikes or scooters.

Prevent Pests
Warm weather can bring unwanted pests. Keep doors and windows closed or screened, take out trash regularly, and avoid leaving food out for long periods. Report any maintenance concerns to our Maintenance Department promptly.

A few small precautions can go a long way in helping you and your family enjoy a safe and happy summer. Stay safe, stay cool, and make the most of the season!

Community Connect

Discover More with St. Louis County Library

Looking for free, fun, and educational activities this summer? The St. Louis County Library is a great resource for individuals and families, especially while kids are out of school.

Throughout the summer months, the library offers a wide range of programs designed to keep children engaged, learning, and having fun. From story times for younger children to hands-on activities, crafts, and teen programs, there’s something for every age group.

One of the most popular offerings is the Library’s Summer Reading Program, which encourages kids and teens to keep reading while school is out. Participants can earn prizes, track their progress, and build strong reading habits in a fun and supportive environment.

In addition to youth programming, the library provides valuable resources for the whole family, including:

  • Free access to books, audiobooks, movies, and digital content

  • Homework help and tutoring resources

  • Computer and internet access

  • Job search assistance and career resources

  • Educational workshops and community events

Whether you’re looking for a cool place to spend a hot summer day, help your child stay on track academically, or access important services, the library is here to help.

To find a branch near you or explore upcoming events, visit the St. Louis County Library website or stop by your local branch.

Find a branch near you

Maintenance Matters

Keeping Your Home in Good Shape

Your home should be a safe and comfortable place for you and your family. Our maintenance team is here to help, but we also rely on residents to report issues promptly and help us keep units in good condition. Here are a few important reminders to keep things running smoothly:

How to Submit a Work Order
If something in your unit needs repair, please report it as soon as possible. Be sure to include your unit number and a clear description of the issue, so our team can respond appropriately. The sooner we know, the sooner we can fix it!

Emergency vs. Routine Repairs
Understanding the difference helps us prioritize urgent needs:

  • Emergency repairs include things like no heat in cold weather, major water leaks, electrical hazards, or anything that threatens safety or property. These are addressed as quickly as possible, including after hours.

  • Routine repairs include items like dripping faucets, minor appliance issues, or small repairs. These are scheduled during regular business hours.

Getting Ready for Your Maintenance Visit
To help our team complete repairs quickly and safely:

  • Make sure the area needing repair is easy to access
  • Secure pets before staff arrive
  • Ensure someone 18 or older is home if required
  • Share as much detail as possible about the issue

Simple Tips to Prevent Common Issues
A few small habits can help prevent bigger problems:

  • Avoid pouring grease or food down drains
  • Use bathroom fans or open windows to reduce moisture
  • Don’t overload electrical outlets
  • Dispose of trash regularly to help prevent pests

When to Call Maintenance:

  • Call immediately for emergencies like major leaks, no water, or electrical issues

  • Submit a work order for routine repairs like slow drains or minor fixes

Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!

We’re Here to Help
Our maintenance staff works hard to keep our communities in great shape, and your cooperation makes a big difference. By reporting concerns early and following these tips, you help us serve you better and keep your home in top condition.

NEED HELP?

Call our main number, (314) 428-3200, and follow the prompts to the public housing department, or email us at phmsr@countyhousing.org.

You can also fill out and submit the maintenance request form below.
Maintenance Request Form

EMERGENCY CONTACT

Emergency maintenance service is available each weekday after 5 pm and all day on weekends and holidays.

Call (314) 492-3811

To submit a work order or to report a routine repair, please reach out to your property management office.

  • Arbor Hill, Villa Lago, Fee Fee Manor – 314-788-6458
  • Highview, Pagedale, Hillsdale, Olivette – 314-912-7958

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • September 8, 2026
  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • June 23, 2026
  • September 22, 2026
  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • August 25, 2026
  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • August 11, 2026
  • October 13, 2026
  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

County Housing’s Landlord Incentives Program Off to a Strong Start in 2026

Posted on by countyhousistg

County Housing is proud to share that our new Landlord Incentives Program is off and running in the first quarter of 2026, already making a meaningful impact for both landlords and the families we serve.

Designed to strengthen partnerships with property owners while expanding access to quality housing, the program is helping create more opportunities for stability, investment, and long-term success across our community.

Supporting Quality Housing and Strong Partnerships

Since its launch, the Landlord Incentives Program has provided critical support to landlords committed to maintaining safe, well-kept homes. By offering financial incentives and resources, the program helps offset costs associated with property upkeep, unit improvements, and tenant placement.

These efforts not only benefit landlords but also ensure that residents have access to housing that is clean, stable, and sustainable.

Creating Pathways to Opportunity

The Landlord Incentives Program is expanding access to housing opportunities by encouraging greater participation from property owners and strengthening connections with community partners. As more landlords take advantage of the program, residents benefit from increased housing options, improved placement opportunities, and stronger support networks. This growing engagement helps remove barriers, making it easier for individuals and families to access stable housing and the resources available through our partner organizations.

Early Success, Lasting Impact

While still in its early stages, the Landlord Incentives Program is already demonstrating the power of collaboration. Landlords are feeling more supported, residents are experiencing greater housing stability, and our community is benefiting from stronger, more sustainable housing options.

County Housing remains committed to building on this momentum throughout 2026—continuing to invest in programs that expand opportunity, strengthen neighborhoods, and help individuals and families thrive.

2026 Performance Report

Posted on by countyhousistg

We’re proud to share our 2026 Performance Report, highlighting how County Housing continues to deliver impactful services, strengthen community partnerships, and drive meaningful progress in the year ahead.

Download the 2026 Performance Report

The Voucher Voice

Posted on by countyhousistg

Aprily 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we move into April and the spring season, I want to take a moment to thank you for being an important part of the County Housing community. It is truly a privilege to serve you through the Housing Choice Voucher Program, and we value the partnership we share with each of you.

Spring is often a time of renewal and fresh starts. We recognize that having a stable place to call home provides more than just shelter; it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing while providing clear communication and guidance every step of the way.

As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to report any changes in income or household size as soon as possible. Keeping your information up to date helps ensure your assistance continues smoothly and without interruption.

Thank you for the trust you place in County Housing. We are committed to listening, learning, and leading in ways that best support you and your family.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Exciting Update: Our HCV Caseworkers Are Now Housing Program Specialists

We are excited to share a small but meaningful change in our HCV team! Moving forward, our valued Caseworkers will be known as Housing Program Specialists.

While the title is new, the important work you’ve come to know and rely on will remain the same. These dedicated team members continue to provide the same personalized support, guidance, and resources to help residents navigate the Housing Choice Voucher program.

The updated title reflects the breadth of their expertise and the professional role they play in helping residents access housing, maintain their vouchers, and thrive in the community. It’s a change that highlights the professionalism, knowledge, and commitment of our team members.

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

🔍 Find Your Housing Program Specialist

We are excited to announce a new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.

Access the Look-up Tool

We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.

Safe & Sound

Spring Safety Reminders for Your Home

As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.

Test Smoke & Carbon Monoxide Detectors
Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.

Keep Exits Clear
Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.

Report Maintenance Issues Promptly
If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.

Grill & Outdoor Safety
As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.

Update Emergency Contacts
Make sure your landlord has current contact information in case of emergency repairs or urgent notifications.

Your safety matters. Taking small steps now can help prevent larger issues later. If you have questions about Housing Choice Voucher program requirements or inspections, please reach out to your Housing Program Specialist.

Community Connect: Supporting Our Community Together

Stay Informed and Save: Energy Assistance and Resources from Ameren

Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.

Energy Assistance Programs
Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.

Learn more and see if you qualify

Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️

As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.

🌪 What does that mean for you?

📍 Sirens now sound by zone
The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.

⚡ Faster, automated alerts
When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.

🎯 More accurate warnings
This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.

🔊 Important reminder:
Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.

✔ If you hear a siren — take shelter immediately and seek more information.

📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).

Learn more about the zoned siren system

Updates & Announcements

The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.

Keep Your Contact Information Up to Date

Staying connected is important! If your phone number or email address changes, please be sure to update your contact information with us as soon as possible so you don’t miss important updates about your housing assistance.

You can update your information by contacting your Housing Program Specialist directly—use our new Lookup Tool if you’re unsure who to reach out to—or by emailing us at voucher@countyhousing.org.

Thank you for helping us keep your information current!

County Housing 2026 Holiday Schedule

  • Memorial Day – Monday, May 25, 2026
  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Resident Connection

Posted on by countyhousistg

April 2026 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we welcome April and the start of spring, I want to take a moment to thank you for being an important part of our Public Housing community. It is a privilege to serve you, and we remain committed to ensuring our properties are safe, well-maintained, and places you are proud to call home.

We understand that stable housing provides the foundation for opportunity, growth, and peace of mind. Our team continues to focus on responsive maintenance, property improvements, and clear communication to support your comfort and safety. Spring also brings opportunities for renewal — whether through community initiatives, property updates, or simply reconnecting with neighbors.

Your voice matters. We are committed to listening to your feedback and using it to guide improvements across our communities. I encourage you to stay engaged, attend resident meetings when possible, and communicate any maintenance needs or concerns promptly so we can address them efficiently.

Thank you for your continued partnership and for helping make our communities strong. We are proud to serve you and remain dedicated to listening, learning, and leading with your needs at the forefront.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Stay Informed and Save: Energy Assistance and Resources from Ameren

Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.

Energy Assistance Programs
Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.

Learn more and see if you qualify

Safe & Sound

Spring Safety Reminders for Your Home

As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.

Test Smoke & Carbon Monoxide Detectors
Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.

Keep Exits Clear
Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.

Report Maintenance Issues Promptly
If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.

Grill & Outdoor Safety
As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.

Update Emergency Contacts
Make sure you provide us with your current contact information in case of emergency repairs or urgent notifications. Your safety matters. Taking small steps now can help prevent larger issues later.

Community Connect

Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️

As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.

🌪 What does that mean for you?

📍 Sirens now sound by zone
The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.

⚡ Faster, automated alerts
When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.

🎯 More accurate warnings
This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.

🔊 Important reminder:
Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.

✔ If you hear a siren — take shelter immediately and seek more information.

📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).

Learn more about the zoned siren system

Maintenance Matters 🔧

As the weather warms up, now is a great time to take a few simple steps to keep your home in good condition:

  • Prevent clogs: Only flush toilet paper—no wipes or paper towels

  • Watch for leaks: Report drips or water under sinks right away

  • Keep pests away: Store food properly and take trash out regularly

When to Call Maintenance:

  • Call immediately for emergencies like major leaks, no water, or electrical issues

  • Submit a work order for routine repairs like slow drains or minor fixes

Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • May 12, 2026
  • September 8, 2026
  • November 10, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • June 23, 2026
  • September 22, 2026
  • November 17, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • April 28, 2026
  • August 25, 2026
  • October 27, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • April 14, 2026
  • June 9, 2026
  • August 11, 2026
  • October 13, 2026
  • December 8, 2026

County Housing 2026 Holiday Schedule

  • Memorial Day – Monday, May 25, 2026
  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

The Landlord Bulletin

Posted on by countyhousistg

April 2026 Landlord Newsletter

Table of Contents:

Important Updates for Landlords

New Submission Process & Required Forms

County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.

New RFTA Submission Email

To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org

All RFTA packets should be submitted to this email moving forward to ensure timely processing.

Updated Landlord & Ownership Change Packets

We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:

Documents

Please note:

  • The Landlord Packet has been newly added and may not have been previously available on the website.
  • Moving forward, all previous versions of these packets should be discarded.

  • Only the updated forms found at the link above will be accepted to avoid processing delays.

Why This Matters

Using the correct forms and submission process helps us:

  • Process requests more efficiently
  • Reduce delays and errors
  • Better serve both landlords and residents

We appreciate your cooperation and continued partnership in providing quality housing to our community.

If you have any questions, please don’t hesitate to reach out to our team.

Landlord Incentives Program

County Housing recently launched our Landlord Incentives Program. This program is designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.

Through this program, eligible landlords may receive:

  • Excess Damage Reimbursement
  • Security Deposit Assistance
  • Signing Bonuses
  • Landlord Partnership Fund

Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.

Learn more

Email us at connect@countyhousing.org with any questions.

Sign Up for EFT Payments

Get Your Payments Faster!

To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.

Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.

Don’t wait—set up EFT today and enjoy faster, more convenient payments!

Resources & Support

County Housing is here to support our landlord partners!

  • Landlord Portal: Access lease documents, inspection results, and program updates online.

  • Contact Us: For questions, reach out to our Landlord Liaison at landlord@countyhousing.org

  • Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.

2026 Holiday Schedule

  • Memorial Day – Monday, May 25, 2026
  • Juneteenth – Friday, June 19, 2026
  • Independence Day (Observed) – Friday, July 3, 2026
  • Labor Day – Monday, September 17, 2026
  • Veterans Day – Wednesday, November 11, 2026
  • Thanksgiving Day – Thursday, November 26, 2026
  • Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

Thank you for partnering with County Housing!

Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.

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