Author: countyhousistg

April 2025 Landlord Newsletter

Table of Contents:

• Spotlight: Understanding SEMAP: What it Means for You as a Landlord
• Keys to Success
• A Place Called Home
• Resource Highlight: Building Stronger Landlord-Tenant Relationships Through Communication
• HAP Payment Policy Reminder
• Contact Us

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Welcome to The Landlord Bulletin

Dear Landlords,

As we welcome spring, I want to take a moment to express our appreciation for the vital role you play in providing safe, stable housing for families across our community. Your partnership is essential to the success of the Housing Choice Voucher (HCV) program, and we value the opportunity to work alongside you in ensuring quality housing for our residents.

At County Housing, we are committed to strengthening our relationships with landlords by providing clear communication, responsive support, and helpful resources. This newsletter is just one way we aim to keep you informed about important updates, best practices, and opportunities to engage with our team.

In this issue, you’ll find information on SEMAP and what it means for you as a landlord, strategies for building stronger landlord-tenant relationships, and upcoming opportunities to connect with our team through landlord engagement offerings. We encourage you to reach out with any questions or feedback—we want to ensure that our partnership continues to benefit you and the families you serve.

Thank you for your dedication and collaboration. We look forward to working together to build stronger communities.

Sincerely,

Shannon Koenig
Chief Executive Officer
County Housing

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Understanding SEMAP:

What It Means for You as a Landlord

The Section Eight Management Assessment Program (SEMAP) is a key tool used to evaluate the performance of Housing Choice Voucher (HCV) programs across the country. But what exactly is SEMAP, and how does it impact you as a landlord?

What is SEMAP?
SEMAP is a system established by the U.S. Department of Housing and Urban Development (HUD) to assess how well public housing agencies (PHAs) administer the Housing Choice Voucher program. It ensures that PHAs are effectively managing the program and providing safe, decent, and affordable housing for families.

How is SEMAP Scored?
SEMAP uses 14 performance indicators to evaluate PHAs. These indicators measure factors such as:

• Ensuring accurate and timely rent calculations
• Conducting required housing inspections on schedule
• Expanding housing choices for voucher holders
• Managing program finances responsibly

PHAs receive a rating of High Performer, Standard Performer, or Troubled based on their SEMAP score. A strong SEMAP rating reflects an efficiently managed program that benefits both landlords and residents.

How Does SEMAP Affect You as a Landlord?
A well-performing PHA creates a more efficient and stable experience for landlords participating in the HCV program. A high SEMAP score means:

• Timely inspections – Inspections are completed as scheduled, reducing delays in leasing or rent payments.

• Accurate rent calculations – Ensuring fair and consistent payment standards.

• Program stability – A well-managed program encourages more landlords to participate, leading to a more robust rental market.

If a PHA receives a lower SEMAP score, it may require additional oversight and improvements, which can sometimes affect program efficiency.

How Can Landlords Support a Strong HCV Program?
As a landlord, you play a vital role in helping maintain a strong HCV program. You can contribute by:

• Keeping your rental units well-maintained and addressing repairs promptly.
• Attending inspections and ensuring units meet HUD’s housing quality standards.
• Communicating with the PHA about lease renewals, rent adjustments, and any concerns.

By working together, landlords and PHAs can ensure the Housing Choice Voucher program remains an effective resource for providing stable, affordable housing in our community. If you have questions about SEMAP or your role in the program, don’t hesitate to reach out to County Housing for more information!

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Keys to Success

Navigating Successful Partnerships: Tools and Resources for Landlord Success

We’re excited to introduce a new way for landlords to connect with us! County Housing is launching in-person landlord engagement meetings to provide an opportunity to discuss topics that matter most to you and strengthen our ongoing partnership.

Date: June 3, 2025
Time: 5:30 p.m.
Location: County Housing, 8865 Natural Bridge Rd., St. Louis, MO 63121
📍Get directions

This session will cover:
✅ An overview of County Housing’s processes (e.g., inspections, payments, and communication)
✅ Best practices for maintaining positive landlord-tenant relationships
✅ Resources available to landlords to support residents and improve housing stability
✅ Q&A session to address landlord concerns directly

If you plan to attend, please RSVP to Anne-Marie Johnson, at annemariej@countyhousing.org.

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A Place Called Home

Building Stronger Communities, One Home at a Time

At County Housing, we know that a home is more than just a physical space, it’s a place where stability begins, memories are made, and futures are shaped. As a landlord in the Housing Choice Voucher (HCV) program, you play a key role in helping families find not just a house, but a true place to call home.

Your willingness to open your doors to HCV participants does more than provide shelter, it offers a foundation for success. For many residents, your rental property becomes the backdrop for life’s most meaningful moments: a child’s first day at a new school, a family meal shared around the table, or the peace of knowing they have a secure and stable place to rest each night.

We recognize that being a landlord comes with responsibilities and challenges, and we’re here to support you. Our Landlord Liaisons are available to answer questions, provide guidance, and ensure that your partnership with County Housing is a positive and beneficial experience. Whether you need assistance with the leasing process, inspections, or program requirements, we are committed to making your experience seamless and rewarding. You can always reach our team at landlord@countyhousing.org.

By working together, we’re strengthening neighborhoods, creating opportunities, and ensuring that families have access to safe, quality housing. Your dedication helps make our community a better place – one home at a time.

Thank you for being an essential part of this mission. Together, we’re not just providing housing; we’re building brighter futures.

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Resource Highlight:

Building Stronger Landlord-Tenant Relationships Through Communication

Clear and effective communication is key to maintaining positive relationships with your tenants and ensuring a smooth rental experience for both parties. Here are some best practices to improve communication and foster a respectful, professional relationship with your tenants:

1. Set Clear Expectations from the Start
When tenants first move in, provide a welcome packet or handbook that outlines:

• Lease terms and conditions
• Rent payment methods and due dates
• Maintenance request procedures
• Rules regarding property upkeep and common areas
• Contact information for urgent and non-urgent issues

This helps prevent misunderstandings and ensures tenants know what to expect.

2. Be Responsive and Accessible
Tenants appreciate timely responses to their inquiries, whether it’s a maintenance request, lease question, or general concern.

• Aim to acknowledge requests within 24 hours, even if a resolution takes longer.
• Offer multiple ways for tenants to reach you, such as email, phone, or a tenant portal.
• If you have an on-site property manager, ensure they are easily accessible and responsive.

3. Handle Maintenance Requests Efficiently
Addressing maintenance issues promptly improves tenant satisfaction and prevents small issues from turning into costly repairs.

• Establish a clear system for submitting maintenance requests.
• Keep tenants informed of timelines and updates on their requests.
• Conduct seasonal maintenance checks and inform tenants of upcoming work.

4. Keep Written Records
Document all communications regarding lease agreements, repairs, complaints, and policy updates. This will protect both landlords and tenants in case of disputes and ensure clarity on what was discussed.

5. Be Professional and Approachable
A professional yet friendly approach helps foster trust and cooperation.

• Remain courteous and respectful, even in difficult situations.
• Approach concerns with a problem-solving mindset rather than a confrontational one.
• If tensions arise, consider mediation services to resolve conflicts amicably.

6. Conduct Periodic Check-Ins
Rather than waiting for tenants to reach out with issues, consider occasional check-ins to see if they have any concerns. A quick email or message can go a long way in building goodwill and keeping an open line of communication.

By implementing these communication strategies, landlords can create a positive and cooperative rental environment, leading to longer tenancies, fewer disputes, and a stronger sense of community within their properties.

Additional Resources for Landlords

Whether you’re new to the Housing Choice Voucher (HCV) program or a long-time partner, these resources can help you stay informed and prepared.

• HUD Landlord Resources: Explore tools, guides, and updates directly from HUD to support your participation in the HCV program.

• NSPIRE Checklist: HUD’s NSPIRE checklist is a valuable tool for understanding what inspectors will be evaluating during unit inspections. We encourage landlords to review it as they prepare their units for inspection.

• Administrative Plan & Other Documents: Our Administrative Plan outlines the policies and procedures that guide our HCV program. You can review the latest version here.

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Housing Assistance Payment (HAP) Schedule Policy

County Housing is committed to ensuring timely and reliable Housing Assistance Payments (HAP) to our valued property owners and managers. To support your planning and maintain clear communication, we follow this payment schedule:

Payment Schedule:

• Payments are typically processed on the 1st and 15th day of each month.

• If the scheduled payment date falls on a weekend or holiday, payments will be processed on the following business day.

• While payments are processed on schedule, actual deposit dates may vary based on bank processing times.

Important Notes:

• Property owners and managers should account for standard banking timelines when anticipating their payment.

We greatly value your partnership and your dedication to providing safe, quality housing for our community.

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County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025 through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

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Contact Us

We’re Here to Help

Do you have questions or need assistance? Our team is here to support you. Whether you need help with compliance or tenant issues or just want to share feedback, don’t hesitate to reach out.

Contact Information:

• Phone: 314-428-3200

• Email: landlord@countyhousing.org

• Website: https://countyhousing.org/landlords/

Thank you for being an integral part of the County Housing community. Your partnership helps us provide safe, affordable housing to those who need it most. We look forward to continuing our work together to build stronger, more vibrant neighborhoods.

April 2025 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Understanding PHAS: How Public Housing Agencies Are Evaluated
• Safe & Sound – Spring Safety Tips for Your Home
• Community Connect
• Maintenance Matters

• Updates & Announcements

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CEO Message

Listening and Leading

At County Housing, we believe that strong communities are built through open communication and mutual respect. As we continue our work to provide safe, affordable housing and essential resources, your voice remains at the heart of everything we do.

Over the past few months, we’ve been actively listening to your concerns, your ideas, and your needs. Whether it’s through resident surveys or direct conversations, your feedback helps shape the way we serve you. From improving maintenance response times to expanding partnerships that bring job training and financial literacy programs to your communities, we are committed to turning your input into action.

Leadership is not just about making decisions, it’s about listening, learning, and working together to create meaningful change. As we move forward, we encourage you to stay engaged, share your thoughts, and connect with us. Your voice matters, and together, we can build stronger, more vibrant communities for everyone.

Thank you for being part of the County Housing community. We look forward to continuing this journey with you.

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

Understanding PHAS: How Public Housing Agencies Are Evaluated

The Public Housing Assessment System (PHAS) is a key tool used to evaluate the performance of public housing agencies (PHAs) across the country. But what exactly does PHAS measure, and why is it important for residents?

What is PHAS?
PHAS is a system developed by the U.S. Department of Housing and Urban Development (HUD) to assess how well PHAs manage public housing programs. The goal is to ensure that public housing is safe, well-maintained, and properly managed for the benefit of residents.

How is PHAS Scored?
PHAS evaluates PHAs based on four key indicators:

• Physical Condition: Ensures that public housing units and common areas meet safety and quality standards.
• Financial Condition: Measures how well the agency manages its budget and financial resources.
• Management Operations: Reviews administrative practices, lease enforcement, and resident services.
• Capital Fund Program: Assesses how effectively the agency plans and executes improvements to public housing properties.

Based on these indicators, PHAs receive a performance rating of High Performer, Standard Performer, or Troubled. High-performing agencies demonstrate strong management and housing quality, while troubled agencies may require additional HUD oversight and support.

How Does PHAS Affect You?
A strong PHAS score benefits residents by ensuring that:

• Public housing units are well-maintained and safe.
• Financial resources are used efficiently to improve housing conditions.
• Management practices are effective in addressing resident needs.

If a PHA has a low PHAS score, it may need to make improvements to ensure residents receive quality housing and services. HUD may intervene to help struggling agencies meet required standards.

What Can You Do?
Residents play a role in supporting a strong public housing program by:

• Reporting maintenance issues promptly to ensure safe living conditions.
• Participating in resident meetings to share concerns and suggestions.
• Staying informed about housing policies and available resources.

By working together, residents and PHAs can create a better public housing experience for everyone. If you have questions about PHAS or your housing services, reach out to your local housing authority for more information!n!

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Safe & Sound

Spring Safety Tips for Your Home

As the weather warms up and we welcome the arrival of spring, it’s a great time to check in on home safety. Changing seasons bring new hazards, from open windows to unpredictable spring storms. Taking a few simple precautions can help keep your home safe and sound this spring.

Window Safety: Keep Kids and Pets Safe
With fresh air comes open windows, but open windows can also pose a fall risk, especially for young children and pets. Keep furniture, beds, and other climbable objects away from windows.

Severe Weather Preparedness: Be Ready for Spring Storms
April often brings strong storms, heavy rain, and even tornadoes. Make sure you know where to go if severe weather hits. If your home has a designated storm shelter or a recommended safe space, take a moment to familiarize yourself with it. Keep an emergency kit stocked with essentials like flashlights, batteries, bottled water, and important documents. If you hear thunder, remember: When thunder roars, go indoors!

Fire Prevention: Safe Grilling and Smoke Alarm Checks
Spring is the perfect time to start grilling again, but safety should always come first. Keep grills at least 10 feet away from buildings, overhangs, and anything flammable. Never leave a grill unattended; keep a fire extinguisher nearby, just in case.

Stay safe, stay prepared, and enjoy the season ahead!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the necessary tools and information. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Are you or someone you know between the ages of 16 and 24 and looking to start a career? St. Louis Job Corps offers a free training program designed to help young adults build the skills they need for success. This program provides hands-on learning, career development opportunities, and even the chance to earn a high school diploma—all at no cost for eligible students!

Program Benefits:
✔ Open Enrollment – Apply Anytime
✔ Hands-on Training in Various Trades
✔ Career Placement Assistance
✔ Tuition-Free for Eligible Students
✔ On-Site Tours Every Friday at 9:30 AM

📍 Location: 6388 Stratford, St. Louis, MO 63120

Take the next step toward your future—explore the opportunities at St. Louis Job Corps today!

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Housing Assistance Payment (HAP) Schedule Policy

County Housing is committed to ensuring timely and consistent Housing Assistance Payments (HAP) to property owners and managers. To support effective planning and maintain transparency, we adhere to the following payment schedule:

Payment Schedule:

• Payments are typically processed on the 1st and 15th of each month.
• If the scheduled payment date falls on a weekend or holiday, payments will be processed on the following business day.
• While payments are processed on schedule, actual deposit dates may vary based on bank processing times.

Important Notes:

• Property owners and managers should allow for standard banking timelines when expecting their payment.

We value your partnership and dedication to providing safe, quality housing for our community.r running exhaust fans in the kitchen and bathroom to remove excess moisture and improve air circulation. If you use a space heater, make sure it’s vented properly and keep it away from fabrics or flammable materials.

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Maintenance Matters

Spring Showers & Warmer Weather: Preparing Your Home for the Season

As we welcome spring, it’s important to make sure your home is ready for the changing weather. April often brings heavy rains, rising temperatures, and an increase in pests, all of which can impact your living space. Here are a few maintenance tips to help keep your home comfortable, safe, and in great shape this season.

Prevent Water Damage from Spring Rains
Spring showers are great for plants, but they can cause issues if water finds its way into your home. Be sure to check around windows and doors for leaks and report any water damage or mold concerns to the maintenance team as soon as possible. If you have a basement or lower-level unit, consider keeping valuable items off the floor in case of unexpected leaks.

Get Your A/C Ready for Warmer Days
Temperatures will start rising, so now is the perfect time to test your air conditioning. If you notice that your unit isn’t cooling properly, submit a maintenance request early, before the summer heat arrives. Regular maintenance can help keep your A/C running efficiently, ensuring you stay comfortable as the weather warms up.

Keep Pests Out This Spring
Warmer temperatures bring more unwanted guests: pests like ants, roaches, and rodents. Keep your home pest-free by sealing up food, taking out the trash regularly, and reporting any leaks or maintenance issues that could attract bugs. If you notice signs of a pest problem, don’t wait; submit a maintenance request as soon as possible.

Need Help? Submit a Maintenance Request
If you notice any leaks, pest issues, or A/C problems, don’t wait; submit a maintenance request as soon as possible. Taking care of small concerns now can help prevent bigger problems later!

Stay proactive and enjoy a safe, comfortable home this spring!

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Updates & Announcements

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

April 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Understanding SEMAP: What It Means for Your Housing Choice Voucher Program
• Safe & Sound – Spring Safety Tips for Your Home
• Community Connect
• HAP Payment Policy Reminder

• Updates & Announcements

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CEO Message

Listening and Leading

At County Housing, we believe that strong communities are built through open communication and mutual respect. As we continue our work to provide safe, affordable housing and essential resources, your voice remains at the heart of everything we do.

Over the past few months, we’ve been actively listening to your concerns, your ideas, and your needs. Whether it’s through resident surveys or direct conversations, your feedback helps shape the way we serve you. From improving maintenance response times to expanding partnerships that bring job training and financial literacy programs to your communities, we are committed to turning your input into action.

Leadership is not just about making decisions, it’s about listening, learning, and working together to create meaningful change. As we move forward, we encourage you to stay engaged, share your thoughts, and connect with us. Your voice matters, and together, we can build stronger, more vibrant communities for everyone.

Thank you for being part of the County Housing community. We look forward to continuing this journey with you.

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

Understanding SEMAP: What It Means for Your Housing Choice Voucher Program

The Section Eight Management Assessment Program (SEMAP) is an important tool that helps ensure Housing Choice Voucher (HCV) programs are operating effectively. But what exactly is SEMAP, and how does it impact you as a resident?

What is SEMAP?
SEMAP is a system used by the U.S. Department of Housing and Urban Development (HUD) to assess the performance of public housing agencies (PHAs) that administer the Housing Choice Voucher program. It measures how well PHAs manage the program and ensure that families receive safe, decent, and affordable housing.

How is SEMAP Scored?
SEMAP uses 14 performance indicators to evaluate housing agencies. These indicators look at factors such as:

• Properly determining family eligibility and income
• Ensuring timely and accurate rent calculations
• Conducting required housing inspections
• Expanding housing choices for voucher holders
• Managing program finances responsibly

Based on these indicators, PHAs receive a rating of High Performer, Standard Performer, or Troubled. A strong SEMAP score means the PHA is effectively managing the voucher program and providing quality housing options.

How Does SEMAP Affect You?
A well-performing PHA means better service for residents. A high SEMAP score indicates that:

• Inspections and rent adjustments are processed efficiently
• Your rights as a voucher holder are protected
• More landlords are encouraged to participate in the program, expanding your housing options

If a PHA has a low SEMAP score, it may need to make improvements to ensure residents receive the best possible service. HUD may provide additional oversight and support to help the agency meet required standards.

What Can You Do?
As a resident, you can help support a strong HCV program by:

• Reporting any maintenance or safety concerns in your unit
• Providing accurate and timely information for income and household updates
• Attending briefings and responding to requests from the housing authority

By working together, we can ensure that the Housing Choice Voucher program remains a reliable resource for families in our community. If you have any questions about SEMAP or your housing benefits, don’t hesitate to reach out to your local housing authority for more information!

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Safe & Sound

Spring Safety Tips for Your Home

As the weather warms up and we welcome the arrival of spring, it’s a great time to check in on home safety. Changing seasons bring new hazards, from open windows to unpredictable spring storms. Taking a few simple precautions can help keep your home safe and sound this spring.

Window Safety: Keep Kids and Pets Safe
With fresh air comes open windows, but open windows can also pose a fall risk, especially for young children and pets. Keep furniture, beds, and other climbable objects away from windows.

Severe Weather Preparedness: Be Ready for Spring Storms
April often brings strong storms, heavy rain, and even tornadoes. Make sure you know where to go if severe weather hits. If your home has a designated storm shelter or a recommended safe space, take a moment to familiarize yourself with it. Keep an emergency kit stocked with essentials like flashlights, batteries, bottled water, and important documents. If you hear thunder, remember: When thunder roars, go indoors!

Fire Prevention: Safe Grilling and Smoke Alarm Checks
Spring is the perfect time to start grilling again, but safety should always come first. Keep grills at least 10 feet away from buildings, overhangs, and anything flammable. Never leave a grill unattended; keep a fire extinguisher nearby, just in case.

Stay safe, stay prepared, and enjoy the season ahead!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the necessary tools and information. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Are you or someone you know between the ages of 16 and 24 and looking to start a career? St. Louis Job Corps offers a free training program designed to help young adults build the skills they need for success. This program provides hands-on learning, career development opportunities, and even the chance to earn a high school diploma—all at no cost for eligible students!

Program Benefits:
✔ Open Enrollment – Apply Anytime
✔ Hands-on Training in Various Trades
✔ Career Placement Assistance
✔ Tuition-Free for Eligible Students
✔ On-Site Tours Every Friday at 9:30 AM

📍 Location: 6388 Stratford, St. Louis, MO 63120

Take the next step toward your future—explore the opportunities at St. Louis Job Corps today!

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Housing Assistance Payment (HAP) Schedule Policy

County Housing is committed to ensuring timely and consistent Housing Assistance Payments (HAP) to property owners and managers. To support effective planning and maintain transparency, we adhere to the following payment schedule:

Payment Schedule:

• Payments are typically processed on the 1st and 15th of each month.
• If the scheduled payment date falls on a weekend or holiday, payments will be processed on the following business day.
• While payments are processed on schedule, actual deposit dates may vary based on bank processing times.

Important Notes:

• Property owners and managers should allow for standard banking timelines when expecting their payment.

We value your partnership and dedication to providing safe, quality housing for our community.

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Updates & Announcements

Unlock Your Future with the FSS Program!

Imagine achieving your biggest goals; whether it’s buying a car, improving your credit, graduating from school, or landing your dream job. The Family Self-Sufficiency (FSS) Program can help you get there — and reward you financially along the way!

Here’s how it works:

Set Your Own Goals:
With the support of your FSS Coordinator, you’ll create a 5-year plan tailored to your dreams. Whether you’re saving for a big purchase, working toward a degree, or aiming for a better job, the choice is yours — and your goals can be adjusted anytime during the program.

Earn Money While You Achieve:
As your earned income increases, money is deposited into a special escrow account just for you. At the end of the 5 years, if you’ve met your goals, are employed, and no longer receive TANF, you’ll receive a check for the full amount you’ve earned — with no strings attached on how you can spend it!

Support Every Step of the Way:
Your FSS Coordinator will be there to guide you, offering resources for job training, education programs, and other opportunities to help you succeed.

Stay Tuned for Your Chance to Join!
While the FSS Program waiting list is currently closed, we’re excited to announce that it will be reopening later this year! We’ll be sure to notify you as soon as it opens, so you won’t miss out on this incredible opportunity to achieve your goals and build a brighter future.

Keep an eye out for updates — your journey to success could be just around the corner!

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

February 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – 2024 Customer Service Survey Results
• Safe & Sound – Be Prepared: Severe Weather Awareness Week – February 4-8
• Community Connect
• Fair Housing Fact

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move into February, I want to take a moment to express my gratitude for your partnership and trust in County Housing. This month, we celebrate the season of connection and kindness, and I encourage everyone to find moments to uplift one another and build a sense of community.

At County Housing, we remain focused on enhancing the resources and support available to you. Whether it’s through improving services, maintaining safe and welcoming homes, or fostering partnerships with organizations that can help meet your needs, our goal is to ensure you feel supported every step of the way.

I also want to share my appreciation for your feedback. Your input plays a vital role in shaping the way we serve you. If you have ideas or concerns, please don’t hesitate to share them with us. Together, we can continue to build a community we are all proud to call home.

Wishing you a warm and wonderful February!

Sincerely,

Shannon Koenig
CEO, County Housing

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Feature Story

2024 Customer Service Survey Results

Happy New Year! We hope you had a wonderful winter break and are entering 2025 refreshed and ready for new opportunities. As we kick off this exciting year, we are thrilled to share some great news with you!

County Housing has completed its third annual Customer Service Survey, collecting valuable feedback from our residents in the Housing Choice Voucher (HCV) program, public housing communities, and our landlords. This survey offers insights into how we’re doing and highlights areas where we can improve to better serve you.

The results show the progress we’ve made and guide us in enhancing our services. We’re already working on initiatives to improve response times, streamline processes, and strengthen our interactions with residents. These efforts are designed to address the key themes that emerged from your feedback.

As we move into 2025, one of our primary goals is to engage even more with residents and landlords. By expanding engagement and communication, we’ll gather a broader range of insights to help us serve our community even better.

Your feedback is essential – it helps us celebrate our successes, identify areas for improvement, and ensure we remain in tune with your needs. The results of the 2024 survey are now available on our website, and we encourage you to take a look.

Thank you for being an important part of our community and helping us make County Housing a place where everyone feels supported, valued, and empowered. Together, we’ll continue to deliver excellent service rooted in respect, compassion, and excellence.

Here’s to a successful and inspiring 2025!

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Safe & Sound

Be Prepared: Severe Weather Awareness Week February 4-8

Severe Weather Awareness Week is February 4-8, and it’s the perfect time to ensure you and your family are prepared for unexpected weather events. Being prepared can make all the difference, whether it’s heavy rain, strong winds, or dangerous storms.

Here are a few tips to help you stay safe:

1. Know Your Alerts
Stay informed with weather updates by signing up for emergency alerts on your phone and regularly checking your local news channels.

2. Create an Emergency Plan
Make sure everyone in your home knows where to go in case of severe weather. Identify a safe spot, like a basement or an interior room without windows.

3. Prepare an Emergency Kit
Put together a kit with essentials such as:

• Bottled water and non-perishable food
• Flashlights and extra batteries
• Medications and important documents
• A first aid kit
• Blankets and phone chargers

4. Secure Outdoor Items 
If severe weather is in the forecast, bring in or secure outdoor furniture, trash bins, and anything that could blow away or cause damage.

5. Check in on Your Neighbors 
During severe weather, check on elderly or vulnerable neighbors to ensure they’re safe and have what they need.

Severe weather can strike quickly, but being prepared will help keep you and your family safe. Take time this week to review your plans, gather supplies, and discuss what to do in an emergency.

For more safety tips, visit Ready.gov or follow updates from the National Weather Service.

Stay safe and prepared!

• Car Preparedness: Make sure your vehicle is ready for winter. Always keep a shovel and ice scraper in your car to clear off snow and ice. It’s also a good idea to keep blankets, a flashlight, and non-perishable snacks in your car, in case you get stuck.

• Stay Safe When Driving: If you must travel, ensure your car is stocked with winter essentials. Drive cautiously on snow and ice, leave plenty of space between vehicles, and avoid sudden movements.

• Layer Up: Dress in warm layers and wear appropriate footwear to stay dry and prevent frostbite or hypothermia in extreme cold.

As we continue through the winter season, staying informed and prepared for potential severe weather is important. At County Housing, our top priority is the safety of our staff and residents. Please be aware that in the event of extreme weather, County Housing may close or alter hours of operation. Before heading into the office during bad weather, we encourage you to check our website for updates or call our main office number to confirm our status.

Taking a few minutes to verify whether the office is open can help ensure your safety and avoid unnecessary trips. Stay safe, and let’s all work together to stay prepared during Severe Weather Awareness Week and beyond.

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Partner Spotlight: Rx Outreach – Making Medications Affordable for All

At County Housing, we’re proud to partner with Rx Outreach, a nonprofit online pharmacy dedicated to helping individuals access the medications they need at an affordable price. With a mission rooted in compassion, Rx Outreach believes that no one should have to choose between filling a prescription and meeting basic needs like feeding their family.

With a team of over 70 licensed pharmacists, pharmacy technicians, and patient care advocates, Rx Outreach ensures that every patient receives personalized care and support. Their strong partnerships with donors and pharmaceutical companies enable them to offer medications at a fraction of the cost you’d find at traditional pharmacies.

If you’re looking for an affordable and reliable way to get your medications, Rx Outreach is here to help. Learn more and get started at rxoutreach.org.

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Fair Housing Fact:

Did You Know?

The Fair Housing Act, passed in 1968, protects individuals from housing discrimination based on race, color, national origin, religion, sex, familial status, or disability. This means landlords, property managers, and others involved in housing must provide equal access to housing opportunities for all individuals.

If you ever feel that your rights under the Fair Housing Act have been violated, it’s important to speak up. You can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or contact a local fair housing organization for assistance.

Fair housing is about creating communities where everyone has a chance to thrive. Let’s work together to uphold these principles and ensure that everyone has access to a place they can call home.

For more information, visit hud.gov/fairhousing or call 1-800-669-9777.

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Updates & Announcements

How to Find Your Caseworker

At County Housing, we strive to make it easy for you to stay connected with your caseworker. To find out who your assigned caseworker is, simply log into your Resident RentCafe portal. Once logged in, select the “Contact Us” button. This will display the name of your caseworker along with their direct phone number and email address so you can easily reach out to them for any assistance or questions you may have.

We’re here to support you and want to ensure you have all the information you need to stay informed and connected!

Reminder: Understanding Small Area Fair Market Rents (SAFMRs)

At County Housing, we want to ensure you have all the information you need about Small Area Fair Market Rents (SAFMRs) and how they affect your Housing Choice Voucher (HCV).

SAFMRs allow us to set rental assistance amounts based on smaller geographic areas, such as ZIP codes, instead of larger regions. This helps us adjust rental assistance more accurately to reflect the varying housing costs in different neighborhoods.

How Does This Affect You?
If you live in a ZIP code with higher rent costs, your voucher may provide more assistance, giving you more housing options in neighborhoods with better amenities and opportunities.

If you live in a lower-cost area, your rental assistance might be adjusted accordingly. This helps make sure your voucher keeps pace with local rent prices while ensuring that you have access to safe, affordable housing that meets your needs.

For more information or questions about SAFMRs and how they may impact your voucher, please visit this webpage, where we’ve posted FAQs and helpful resources. As always, we’re here to assist you if you need personalized support.

Thank you for being a valued member of our community!

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• President’s Day – Monday, February 17
• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

February 2025 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – 2024 Customer Service Survey Results
• Safe & Sound – Be Prepared: Severe Weather Awareness Week – February 4-8
• Community Connect
• Maintenance Matters
• Fair Housing Fact

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move into February, I want to take a moment to express my gratitude for your partnership and trust in County Housing. This month, we celebrate the season of connection and kindness, and I encourage everyone to find moments to uplift one another and build a sense of community.

At County Housing, we remain focused on enhancing the resources and support available to you. Whether it’s through improving services, maintaining safe and welcoming homes, or fostering partnerships with organizations that can help meet your needs, our goal is to ensure you feel supported every step of the way.

I also want to share my appreciation for your feedback. Your input plays a vital role in shaping the way we serve you. If you have ideas or concerns, please don’t hesitate to share them with us. Together, we can continue to build a community we are all proud to call home.

Wishing you a warm and wonderful February!

Sincerely,

Shannon Koenig
CEO, County Housing

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Feature Story

2024 Customer Service Survey Results

Happy New Year! We hope you had a wonderful winter break and are entering 2025 refreshed and ready for new opportunities. As we kick off this exciting year, we are thrilled to share some great news with you!

County Housing has completed its third annual Customer Service Survey, collecting valuable feedback from our residents in the Housing Choice Voucher (HCV) program, public housing communities, and our landlords. This survey offers insights into how we’re doing and highlights areas where we can improve to better serve you.

The results show the progress we’ve made and guide us in enhancing our services. We’re already working on initiatives to improve response times, streamline processes, and strengthen our interactions with residents. These efforts are designed to address the key themes that emerged from your feedback.

As we move into 2025, one of our primary goals is to engage even more with residents and landlords. By expanding engagement and communication, we’ll gather a broader range of insights to help us serve our community even better.

Your feedback is essential – it helps us celebrate our successes, identify areas for improvement, and ensure we remain in tune with your needs. The results of the 2024 survey are now available on our website, and we encourage you to take a look.

Thank you for being an important part of our community and helping us make County Housing a place where everyone feels supported, valued, and empowered. Together, we’ll continue to deliver excellent service rooted in respect, compassion, and excellence.

Here’s to a successful and inspiring 2025!

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Safe & Sound

Be Prepared: Severe Weather Awareness Week February 4-8

Severe Weather Awareness Week is February 4-8, and it’s the perfect time to ensure you and your family are prepared for unexpected weather events. Being prepared can make all the difference, whether it’s heavy rain, strong winds, or dangerous storms.

Here are a few tips to help you stay safe:

1. Know Your Alerts
Stay informed with weather updates by signing up for emergency alerts on your phone and regularly checking your local news channels.

2. Create an Emergency Plan
Make sure everyone in your home knows where to go in case of severe weather. Identify a safe spot, like a basement or an interior room without windows.

3. Prepare an Emergency Kit
Put together a kit with essentials such as:

• Bottled water and non-perishable food
• Flashlights and extra batteries
• Medications and important documents
• A first aid kit
• Blankets and phone chargers

4. Secure Outdoor Items 
If severe weather is in the forecast, bring in or secure outdoor furniture, trash bins, and anything that could blow away or cause damage.

5. Check in on Your Neighbors 
During severe weather, check on elderly or vulnerable neighbors to ensure they’re safe and have what they need.

Severe weather can strike quickly, but being prepared will help keep you and your family safe. Take time this week to review your plans, gather supplies, and discuss what to do in an emergency.

For more safety tips, visit Ready.gov or follow updates from the National Weather Service.

Stay safe and prepared!

• Car Preparedness: Make sure your vehicle is ready for winter. Always keep a shovel and ice scraper in your car to clear off snow and ice. It’s also a good idea to keep blankets, a flashlight, and non-perishable snacks in your car, in case you get stuck.

• Stay Safe When Driving: If you must travel, ensure your car is stocked with winter essentials. Drive cautiously on snow and ice, leave plenty of space between vehicles, and avoid sudden movements.

• Layer Up: Dress in warm layers and wear appropriate footwear to stay dry and prevent frostbite or hypothermia in extreme cold.

As we continue through the winter season, staying informed and prepared for potential severe weather is important. At County Housing, our top priority is the safety of our staff and residents. Please be aware that in the event of extreme weather, County Housing may close or alter hours of operation. Before heading into the office during bad weather, we encourage you to check our website for updates or call our main office number to confirm our status.

Taking a few minutes to verify whether the office is open can help ensure your safety and avoid unnecessary trips. Stay safe, and let’s all work together to stay prepared during Severe Weather Awareness Week and beyond.

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Partner Spotlight: Rx Outreach Making Medications Affordable for All

At County Housing, we’re proud to partner with Rx Outreach, a nonprofit online pharmacy dedicated to helping individuals access the medications they need at an affordable price. With a mission rooted in compassion, Rx Outreach believes that no one should have to choose between filling a prescription and meeting basic needs like feeding their family.

With a team of over 70 licensed pharmacists, pharmacy technicians, and patient care advocates, Rx Outreach ensures that every patient receives personalized care and support. Their strong partnerships with donors and pharmaceutical companies enable them to offer medications at a fraction of the cost you’d find at traditional pharmacies.

If you’re looking for an affordable and reliable way to get your medications, Rx Outreach is here to help. Learn more and get started at rxoutreach.org.

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Maintenance Matters

Preventing Moisture Issues and Indoor Air Quality Concerns in February

As we head into February, the weather can be unpredictable, bringing a mix of cold snaps and occasional warmer days. This fluctuation can lead to a few common household issues, particularly when it comes to moisture and indoor air quality. Here are some simple tips to help keep your home comfortable, healthy, and moisture-free during this time of year:

1. Manage Indoor Humidity Levels
Winter indoor air can become dry, but when temperatures fluctuate, moisture levels can increase, leading to condensation on windows and walls. Too much moisture in your home can result in mold growth or damage to your furniture and walls. Use a dehumidifier if needed to maintain a balanced humidity level between 30-50%. This will keep your home dry, prevent condensation, and improve your overall indoor air quality.

2. Keep Your Windows Dry
Condensation on windows is a common issue in winter, especially when temperatures swing. To prevent water buildup, try wiping down your windows regularly to keep excess moisture from accumulating. If you notice persistent moisture, it could be a sign of inadequate ventilation or insulation, so be sure to report it to maintenance if the issue continues.

3. Improve Ventilation
As you close up your windows to keep out the cold, it’s easy to forget that proper ventilation is essential for maintaining fresh, healthy air indoors. Consider running exhaust fans in the kitchen and bathroom to remove excess moisture and improve air circulation. If you use a space heater, make sure it’s vented properly and keep it away from fabrics or flammable materials.

A quick note on improving ventilation is to keep your furniture a couple of inches away from exterior walls. This will improve airflow and reduce the possibility of condensation

4. Report Any Concerns
If you notice any unusual moisture buildup, drafts, or other issues that may be related to winter conditions, please report them to maintenance promptly. Early detection can help prevent bigger issues as we move into the spring months.

By taking a few simple steps now, you can help keep your home in great shape and avoid problems that may arise from winter’s changing temperatures. If you have any questions or need assistance, don’t hesitate to contact our maintenance team.

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Fair Housing Fact:

Know Your Rights!

Fair Housing laws protect your right to live in a community free from housing discrimination. Under the Fair Housing Act, it is illegal for landlords, property managers, or anyone involved in housing to deny you housing opportunities based on race, color, national origin, religion, sex, familial status, or disability.

For public housing residents, this means fair and equal treatment in all aspects of your housing experience, from applying for housing to maintenance services. If you believe you’ve experienced discrimination, you have the right to file a complaint.

You can contact the U.S. Department of Housing and Urban Development (HUD) at 1-800-669-9777 or visit hud.gov/fairhousing to learn more.

Together, we can ensure that everyone has access to safe, affordable housing and the opportunity to build a brighter future.

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Updates & Announcements

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• President’s Day – Monday, February 17
• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

January 2025 Landlord Newsletter

Table of Contents:

• Spotlight: 2024 Landlord Survey Results
• Small Area FMRs
• A Place Called Home
• Resource Highlight: Landlord Portal
• Preparing for NSPIRE: What Landlords Need to Know
• Timely Updates for Move-Outs and Banking Changes
• Contact Us

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Welcome to The Landlord Bulletin

Dear Landlords,

We are excited to introduce The Landlord Bulletin, a new quarterly newsletter designed specifically for property owners. At County Housing, we recognize the vital role you play in providing safe and affordable housing to our community, and this newsletter is part of our commitment to fostering open communication and strong partnerships with our landlords.

In each issue, you’ll find important updates, helpful resources, and valuable tips to support your success as a Housing Choice Voucher program partner. From policy changes and inspection reminders to highlights of new initiatives and best practices, The Landlord Bulletin is here to keep you informed and engaged.

We look forward to using this newsletter to strengthen our collaboration and share meaningful insights. Thank you for your ongoing dedication to our shared mission of providing quality housing to those who need it most.

Sincerely,

Shannon Koenig
CEO, County Housing

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Spotlight:

Summary of 2024 Property Owner Survey Findings 

The results of the recent Property Owner Survey highlight significant improvements in satisfaction among landlords partnering with County Housing. Here are some key insights:

• Simplified Onboarding Process: 68% of respondents agreed or strongly agreed that the process of becoming a landlord with County Housing is straightforward, up from 41% in 2023.

• Comfort with Inspection Requirements: 70% of respondents felt comfortable with biannual property inspection requirements, compared to 62% last year.

• Positive Leasing Experiences: 65% of property owners reported having positive experiences leasing to County Housing residents, a notable increase from 48% in 2023.

• Staff Knowledge and Availability

• 63% agreed that County Housing staff are knowledgeable in assisting with their questions, up from 43% in 2023.
• 48% felt staff were always available to answer questions, doubling from 22% last year.

• Reduced Misconceptions: Only 31% of respondents felt that misconceptions about low-income housing affect their business, down from 56% last year.

These results underscore County Housing’s progress in improving processes, communication, and overall landlord satisfaction. Thank you to all who participated in the survey as we continue to build stronger partnerships and enhance your experience.

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Featured Story

Understanding Small Area Fair Market Rents (SAFMRs): What It Means for Landlords

> Read the FAQs

At County Housing, we are adopting new standards to improve how we determine rent and provide rental assistance. These changes, focused on Small Area Fair Market Rents (SAFMRs), aim to ensure residents have access to safe, affordable housing in neighborhoods that meet their needs while helping landlords achieve fair compensation that reflects local market conditions.

What Are Small Area Fair Market Rents (SAFMRs)?
SAFMRs are a more precise version of Fair Market Rents (FMRs) that focus on ZIP codes rather than larger metropolitan regions. This method accounts for rent variations in different neighborhoods and ensures that housing assistance aligns with local market trends.

Why the Shift to SAFMRs?
Adopting SAFMRs allows County Housing to provide rental assistance more in line with actual neighborhood market conditions. For landlords, this means the rental assistance amount will better reflect the rental market in your area, creating more equitable and accurate compensation.

How Do SAFMRs Benefit Landlords?
SAFMRs can increase the pool of potential renters by giving voucher holders greater flexibility in where they can live. For properties in higher-cost ZIP codes, this change may lead to higher rental assistance amounts, making your property more accessible to voucher holders. For landlords in areas with lower average rents, SAFMRs help ensure consistent leasing opportunities while preventing over-subsidization.

What This Means for Your Tenants
Residents using Housing Choice Vouchers (HCVs) may experience adjustments to their rental assistance amounts based on the SAFMR for your property’s ZIP code. In higher-cost areas, assistance may increase, allowing tenants to afford higher rents. In lower-cost areas, adjustments will align with actual market rates, ensuring fair and balanced housing assistance.

Preparing for the Transition
We understand that policy changes can raise questions for landlords and tenants alike. To help you navigate this transition, we’ve made resources available on our website, including detailed information and FAQs. Our team is also available to assist you with any questions or concerns you may have.

By adopting SAFMRs, County Housing is striving to create more equitable opportunities for residents while fostering stronger partnerships with landlords. Thank you for playing an essential role in providing safe, affordable housing and for being a valued partner in this process. Together, we’re building communities where everyone has a place to call home.

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A Place Called Home

Connecting Landlords with Residents

At County Housing, we believe that housing is more than just four walls and a roof – it’s the foundation where lives are built, dreams take shape, and families thrive. As a landlord, your role is pivotal in creating not just housing but homes for our residents. Together, we can make a profound impact on the lives of individuals and families in our community.

When you partner with us through the Housing Choice Voucher (HCV) program, you’re offering more than a place to live – you’re providing stability, opportunity, and hope. For many residents, your property is the place where children will grow, where milestones will be celebrated, and where a sense of belonging can flourish.

We understand that managing properties comes with challenges, and we’re committed to supporting you every step of the way. From answering questions to streamlining processes, we want to ensure that your experience as a landlord is as seamless and rewarding as possible. If you need assistance or have any questions, our dedicated Landlord Liaisons are here to help. You can connect with them anytime via email at landlord@countyhousing.org.

By connecting landlords with residents, we’re fostering a stronger, more vibrant community. Your partnership helps create a place where every individual has the chance to feel safe, supported, and empowered – a true place to call home.

Thank you for all that you do to make a difference. Together, we’re not just providing housing; we’re building brighter futures.

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Resource Highlight:

Landlord Portal

Did you know? Our Landlord Portal is your one-stop resource for managing your properties, accessing important documents, and staying up to date with County Housing news. Log in today to explore the latest tools and resources designed to make your job easier.

Important Information About the Landlord Portal
The County Housing Landlord Portal is a valuable tool for managing your properties and staying up to date on important information. Here are a few key things to know about using the portal effectively:

• Portal Access: If new or existing landlords are locked out of the portal, it will automatically unlock within 30 minutes. You can reset and create a new password if needed.

• Access Frequency: We recommend accessing the portal regularly – once a week, bi-weekly, or at least once a month to stay informed. Avoid prolonged periods of inactivity, as it may cause login issues or outdated information.

• Inspection Reports: Inspection reports are uploaded to the portal within 24 hours, allowing you to quickly view whether an inspection has passed or failed.

• Adding New Properties: The portal does not currently allow landlords to add new properties directly. To advertise a property, please contact a Landlord Liaison for instructions.

• Caseworker Updates: If a tenant is assigned a new caseworker, the portal will update with this information within 30 days.

• Forms Submission: The portal is not designed for submitting rent increase requests or change of ownership forms. To obtain and submit these forms:

1. Visit the County Housing website at countyhousing.org.

2. Go to Quick Links and select Landlords.

3. Under Key Files and Forms, print the required forms:

   • Rent Increase Request: Email completed form to rent@countyhousing.org.

   • Change of Ownership Form, W-9, and Direct Deposit Form: Email these to landlord@countyhousing.org.

By staying proactive and informed, you can make the most of the portal’s features to manage your properties efficiently. For further assistance, reach out to the Landlord Liaison team.

> Access the Portal

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Preparing for NSPIRE:

What Landlords Need to Know

Starting October 1, 2025, County Housing will transition to NSPIRE (National Standards for the Physical Inspection of Real Estate) for Housing Choice Voucher (HCV) inspections. As a landlord, it’s important to stay informed about this change and how it may impact your rental properties.

What Is NSPIRE?
NSPIRE is a new inspection protocol developed by HUD to ensure rental properties meet consistent, high-quality standards for safety and livability. It simplifies inspection criteria while emphasizing the conditions that most directly affect the health and safety of residents.

Why the Change?
NSPIRE replaces the current Housing Quality Standards (HQS) to streamline the inspection process and better align it with modern housing standards. The goal is to improve the quality of housing available through the HCV program.

1. Start Preparing Early:

   • Review the NSPIRE Checklist available on HUD’s website. This resource provides detailed guidance on what inspectors will be evaluating.

   • Consider using the checklist as a tool to perform self-inspections of your units to ensure compliance.

2. Stay Updated:

   • While the effective date for NSPIRE implementation is October 1, 2025, HUD may revise the standards or timeline before then.

   • Regularly check HUD’s website or contact our team for updates on the final standards and timelines.

Support Is Available
County Housing is committed to helping you navigate this transition. Over the coming months, we’ll provide additional resources and updates to ensure you’re fully prepared.

If you have questions or need further information, visit HUD’s NSPIRE webpage or reach out to our office. Together, we can ensure this transition is smooth and beneficial for everyone involved.

Thank you for your partnership in providing safe, quality housing to our community!

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Ensuring Timely Payment Processing:

The Importance of Updating Move-Outs and Banking Information

To ensure payments are processed efficiently and accurately, it is crucial for landlords to promptly communicate any changes related to tenant move-outs or banking information. These updates help avoid delays and ensure that payments are directed correctly.

Why Timely Updates Are Essential
When landlords delay notifying County Housing about tenant move-outs or banking changes, it can lead to:

• Payments being issued to outdated accounts or incorrect recipients.
• Additional delays as payments may need to be voided and reissued, which can extend the processing time.

How Landlords Can Help
To help ensure smooth and timely processing, landlords should:

• Report Move-Outs: Notify the tenant’s Caseworker immediately when a tenant moves out of the property.

• Update Banking Information: Log into the Rentcafe portal to update any changes to your banking details (EFT information).

By keeping County Housing informed about these changes, landlords can avoid payment disruptions and ensure their payments are processed without delay.

For any questions or assistance, landlords are encouraged to reach out to the tenant’s Caseworker directly. Your cooperation in keeping us updated is greatly appreciated!

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Contact Us:

We’re Here to Help

Do you have questions or need assistance? Our team is here to support you. Whether you need help with compliance or tenant issues or just want to share feedback, don’t hesitate to reach out.

Contact Information:

• Phone: 314-428-3200

• Email: landlord@countyhousing.org

• Website: https://countyhousing.org/landlords/

Thank you for being an integral part of the County Housing community. Your partnership helps us provide safe, affordable housing to those who need it most. We look forward to continuing our work together to build stronger, more vibrant neighborhoods.

December 2024 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Understanding Small Area Fair Market Rents (SAFMRs): What It Means for You
• Safe & Sound
• Community Connect
• Managing Holiday Stress
• Understanding Renter’s Insurance
• Fair Housing Fact
• Updates and Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.

At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.

As winter sets in, please be mindful of safety and comfort in your homes. If you have any maintenance needs, we encourage you to reach out directly to your landlord for assistance. Additionally, if you have questions about available resources, don’t hesitate to seek support. Stay safe and warm this season! Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!

Warmly,

Shannon Koenig
CEO, County Housing

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Feature Story

Understanding Small Area Fair Market Rents (SAFMRs): What It Means for You 

At County Housing, we are adopting new standards to improve the way we set rents and provide rental assistance, ensuring our residents have access to safe, affordable housing in neighborhoods that best meet their needs. These changes will impact how we determine rental assistance amounts, making it even more important for residents to understand Small Area Fair Market Rents (SAFMRs) and what they mean for you.

What Are Small Area Fair Market Rents (SAFMRs)? 

SAFMRs are a version of Fair Market Rents (FMRs) that focus on smaller geographic areas, such as ZIP codes, rather than larger metropolitan regions. This helps us account for rent variations in different neighborhoods and ensures that housing assistance reflects local market conditions more accurately. 

Why Are We Making This Change?

By adopting SAFMRs, County Housing is aligning with best practices to better serve our residents. This shift allows us to provide rental assistance that is more responsive to local market conditions, ensuring equity and flexibility in where voucher holders can live.

How Do SAFMRs Benefit Residents? 

By using SAFMRs, County Housing can offer more flexibility in where voucher holders can live. In areas with higher rents, SAFMRs provide increased rental assistance, which gives residents more access to neighborhoods with better amenities, schools, and job opportunities. At the same time, in areas with lower rents, SAFMRs ensure that assistance levels align with the actual cost of housing, preventing overpayment. 

How Does This Impact Your Housing Choice Voucher? 

Residents using Housing Choice Vouchers (HCVs) may see adjustments to the rental assistance amounts based on the new SAFMR for their area. If you live in a higher-cost ZIP code, your voucher may cover more of the rent, giving you greater housing options. If your ZIP code has lower average rents, you might notice an adjustment, but our goal is to ensure every resident has access to safe, affordable housing in neighborhoods that best meet their needs. 

Want to Learn More?

We understand that changes to housing policies can raise questions. Get more information on how SAFMRs work or how they may affect your voucher, or visit the Housing Voucher Program webpage, where we provide detailed resources and FAQs. You can also reach out to our team if you need personalized assistance. 

County Housing remains committed to supporting you in finding and maintaining a home that fits your needs. Thank you for being part of our community! 

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Safe and Sound

Tips to Prevent Theft and Keep Your Home Secure

At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe. 

1. Lock Doors and Windows

• Always lock your doors and windows, even when you’re home or just stepping out briefly. 
• Use deadbolts and window locks for extra security. 

2. Keep Valuables Out of Sight

• Avoid leaving expensive items like electronics, cash, or jewelry visible from windows. 
• Store bicycles, grills, and other outdoor items in a secure location. 

3. Light Up Your Space

• Use outdoor lights to brighten entryways, patios, and parking areas at night. 
• Consider using motion-sensor lights to deter unwanted visitors. 

4. Get to Know Your Neighbors 

• Build relationships with neighbors to create a watchful and supportive community. 
• Report any suspicious activity to local authorities or property management. 

5. Secure Your Vehicle 

• Always lock your car doors and never leave valuables inside. 
• Park in well-lit areas whenever possible. 

6. Be Aware of Package Deliveries 

• If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you. 
• Consider using package delivery lockers or services to keep items safe. 

7. Report Maintenance Issues Promptly 

• A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
• To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.

By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free! 

If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community. 

Stay safe and sound!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Discover Amazing Offerings from St. Louis County Library

Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!

Here are just a few of the ways the library is making a difference:

• After School Meals & Summer Lunches
  In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.

• Diaper Assistance
  Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.

• Headspace Access
  Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.

The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!

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Managing Holiday Stress

Wellness Tips for a Peaceful Season

The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest. 

1. Set a Budget and Stick to It
Holiday spending can quickly add up but creating  a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items. 

2. Manage Your Time Wisely
With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress. 

3. Prioritize Self-Care
Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others. 

4. Stay Active and Eat Mindfully
Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season. 

5. Connect with Loved Ones 
The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries. 

6. Practice Gratitude
Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits. 

7. Reach Out for Support When Needed
If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources. 

This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed. 

From all of us at County Housing, we wish you a joyful and peaceful holiday season! 

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Understanding Renters’ Insurance

What You Need to Know

Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind. 

Renters’ insurance typically covers: 

• Personal property damage due to theft, fire, or water damage. 
• Liability coverage if someone is injured in your home. 
• Additional living expenses if your unit becomes uninhabitable due to a covered event. 

Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency. 

For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources. 

Let’s work together to ensure you and your family have the tools and information to feel secure in your home! 

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Fair Housing Fact: Know Your Rights!

What is Housing Discrimination?

Housing discrimination occurs when a person is treated unfairly in a housing-related situation because of their race, color, national origin, religion, sex, familial status, or disability. It’s important to recognize the various forms housing discrimination can take, as this knowledge can empower individuals to stand up for their rights. 

Here are some common examples of housing discrimination: 

Denial of Housing: A landlord refuses to rent to a tenant based on their race, religion, or familial status, despite meeting all application requirements. 

Different Terms and Conditions: A landlord offers different rental terms to applicants based on their national origin, such as higher security deposits or different payment schedules. 

Refusal to Make Reasonable Accommodations: A landlord fails to allow a tenant with a disability to make necessary modifications to their unit, such as installing grab bars in the bathroom. 

Harassment or Intimidation: A tenant experiences hostile behavior or threats from a landlord or neighbors because of their race, sex, or disability. 

It’s crucial to know that housing discrimination is illegal, and you have rights that protect you from unfair treatment. If you suspect you have faced discrimination, it’s essential to document your experiences and seek help. 

For more information on housing discrimination and how to file a complaint, please visit our website or contact the County Housing office. Together, we can create a fair and equitable housing environment for everyone. 

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Updates and Announcements

Holiday Office Closure: December 24th – January 1st

As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.

We encourage our residents and partners to reach out to us before the closure for any urgent matters.

We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!