County Housing is proud to share that our new Landlord Incentives Program is off and running in the first quarter of 2026, already making a meaningful impact for both landlords and the families we serve.
Designed to strengthen partnerships with property owners while expanding access to quality housing, the program is helping create more opportunities for stability, investment, and long-term success across our community.
Supporting Quality Housing and Strong Partnerships
Since its launch, the Landlord Incentives Program has provided critical support to landlords committed to maintaining safe, well-kept homes. By offering financial incentives and resources, the program helps offset costs associated with property upkeep, unit improvements, and tenant placement.
These efforts not only benefit landlords but also ensure that residents have access to housing that is clean, stable, and sustainable.
Creating Pathways to Opportunity
The Landlord Incentives Program is expanding access to housing opportunities by encouraging greater participation from property owners and strengthening connections with community partners. As more landlords take advantage of the program, residents benefit from increased housing options, improved placement opportunities, and stronger support networks. This growing engagement helps remove barriers, making it easier for individuals and families to access stable housing and the resources available through our partner organizations.
Early Success, Lasting Impact
While still in its early stages, the Landlord Incentives Program is already demonstrating the power of collaboration. Landlords are feeling more supported, residents are experiencing greater housing stability, and our community is benefiting from stronger, more sustainable housing options.
County Housing remains committed to building on this momentum throughout 2026—continuing to invest in programs that expand opportunity, strengthen neighborhoods, and help individuals and families thrive.
We’re proud to share our 2026 Performance Report, highlighting how County Housing continues to deliver impactful services, strengthen community partnerships, and drive meaningful progress in the year ahead.
As we move into April and the spring season, I want to take a moment to thank you for being an important part of the County Housing community. It is truly a privilege to serve you through the Housing Choice Voucher Program, and we value the partnership we share with each of you.
Spring is often a time of renewal and fresh starts. We recognize that having a stable place to call home provides more than just shelter; it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing while providing clear communication and guidance every step of the way.
As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to report any changes in income or household size as soon as possible. Keeping your information up to date helps ensure your assistance continues smoothly and without interruption.
Thank you for the trust you place in County Housing. We are committed to listening, learning, and leading in ways that best support you and your family.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Exciting Update: Our HCV Caseworkers Are Now Housing Program Specialists
We are excited to share a small but meaningful change in our HCV team! Moving forward, our valued Caseworkers will be known as Housing Program Specialists.
While the title is new, the important work you’ve come to know and rely on will remain the same. These dedicated team members continue to provide the same personalized support, guidance, and resources to help residents navigate the Housing Choice Voucher program.
The updated title reflects the breadth of their expertise and the professional role they play in helping residents access housing, maintain their vouchers, and thrive in the community. It’s a change that highlights the professionalism, knowledge, and commitment of our team members.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
🔍 Find Your Housing Program Specialist
We are excited to announce a new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
Safe & Sound
Spring Safety Reminders for Your Home
As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.
Test Smoke & Carbon Monoxide Detectors Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.
Keep Exits Clear Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.
Report Maintenance Issues Promptly If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.
Grill & Outdoor Safety As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.
Update Emergency Contacts Make sure your landlord has current contact information in case of emergency repairs or urgent notifications.
Your safety matters. Taking small steps now can help prevent larger issues later. If you have questions about Housing Choice Voucher program requirements or inspections, please reach out to your Housing Program Specialist.
Community Connect: Supporting Our Community Together
Stay Informed and Save: Energy Assistance and Resources from Ameren
Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.
Energy Assistance Programs Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.
Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️
As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.
🌪 What does that mean for you?
📍 Sirens now sound by zone The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.
⚡ Faster, automated alerts When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.
🎯 More accurate warnings This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.
🔊 Important reminder: Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.
✔ If you hear a siren — take shelter immediately and seek more information.
📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).
The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.
HAP Payment Schedule
The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.
Keep Your Contact Information Up to Date
Staying connected is important! If your phone number or email address changes, please be sure to update your contact information with us as soon as possible so you don’t miss important updates about your housing assistance.
You can update your information by contacting your Housing Program Specialist directly—use our new Lookup Tool if you’re unsure who to reach out to—or by emailing us at voucher@countyhousing.org.
Thank you for helping us keep your information current!
County Housing 2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
As we welcome April and the start of spring, I want to take a moment to thank you for being an important part of our Public Housing community. It is a privilege to serve you, and we remain committed to ensuring our properties are safe, well-maintained, and places you are proud to call home.
We understand that stable housing provides the foundation for opportunity, growth, and peace of mind. Our team continues to focus on responsive maintenance, property improvements, and clear communication to support your comfort and safety. Spring also brings opportunities for renewal — whether through community initiatives, property updates, or simply reconnecting with neighbors.
Your voice matters. We are committed to listening to your feedback and using it to guide improvements across our communities. I encourage you to stay engaged, attend resident meetings when possible, and communicate any maintenance needs or concerns promptly so we can address them efficiently.
Thank you for your continued partnership and for helping make our communities strong. We are proud to serve you and remain dedicated to listening, learning, and leading with your needs at the forefront.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Stay Informed and Save: Energy Assistance and Resources from Ameren
Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.
Energy Assistance Programs Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.
As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.
Test Smoke & Carbon Monoxide Detectors Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.
Keep Exits Clear Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.
Report Maintenance Issues Promptly If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.
Grill & Outdoor Safety As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.
Update Emergency Contacts Make sure you provide us with your current contact information in case of emergency repairs or urgent notifications. Your safety matters. Taking small steps now can help prevent larger issues later.
Community Connect
Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️
As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.
🌪 What does that mean for you?
📍 Sirens now sound by zone The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.
⚡ Faster, automated alerts When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.
🎯 More accurate warnings This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.
🔊 Important reminder: Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.
✔ If you hear a siren — take shelter immediately and seek more information.
📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).
Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!
Updates & Announcements
Board Meetings – You’re Invited!
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
County Board Meeting Schedule – Meetings begin at noon County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
May 12, 2026
September 8, 2026
November 10, 2026
Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m. County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
June 23, 2026
September 22, 2026
November 17, 2026
Olivette Board Meeting Schedule – Meetings begin at noon Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
April 28, 2026
August 25, 2026
October 27, 2026
Pagedale Board Meeting Schedule – Meetings begin at noon Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
April 14, 2026
June 9, 2026
August 11, 2026
October 13, 2026
December 8, 2026
County Housing 2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.
New RFTA Submission Email
To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org
All RFTA packets should be submitted to this email moving forward to ensure timely processing.
Updated Landlord & Ownership Change Packets
We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:
The Landlord Packet has been newly added and may not have been previously available on the website.
Moving forward, all previous versions of these packets should be discarded.
Only the updated forms found at the link above will be accepted to avoid processing delays.
Why This Matters
Using the correct forms and submission process helps us:
Process requests more efficiently
Reduce delays and errors
Better serve both landlords and residents
We appreciate your cooperation and continued partnership in providing quality housing to our community.
If you have any questions, please don’t hesitate to reach out to our team.
Landlord Incentives Program
County Housing recently launched our Landlord Incentives Program. This program is designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.
Through this program, eligible landlords may receive:
Excess Damage Reimbursement
Security Deposit Assistance
Signing Bonuses
Landlord Partnership Fund
Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.
To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.
Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.
Don’t wait—set up EFT today and enjoy faster, more convenient payments!
Resources & Support
County Housing is here to support our landlord partners!
Landlord Portal: Access lease documents, inspection results, and program updates online.
Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
We’re proud to share our 2025 Annual Report. Inside, you’ll see how County Housing continues to provide safe, affordable housing while building strong partnerships that enhance our community.
