County Housing will be closed Friday, June 19, in observance of Juneteenth.
Juneteenth marks a pivotal moment in our nation’s history and reminds us of the importance of freedom, dignity, and opportunity. We join our community in reflecting on the past while working toward a more equitable future for all.
At County Housing, we value the input of our residents, Housing Choice Voucher (HCV) participants, and property owners. Each year, our Customer Service Survey helps us measure satisfaction, identify opportunities for improvement, and recognize areas where progress is being made.
In late 2025, County Housing conducted the survey that now informs our 2025 Customer Service Survey results, focusing on key interactions with customer-facing staff and core processes. Below are highlights and insights from this year’s findings.
Survey Participation
We are encouraged by increased participation from both Public Housing and Housing Choice Voucher residents, reflecting stronger engagement and an openness to sharing feedback.
Survey
Surveys Sent 2024
Surveys Received 2024
Surveys Sent 2025
Surveys Received 2025
Public Housing Survey
279
45
225
33
Housing Choice Voucher Survey
977
290
6,109
1055
Property Owner Survey
940
219
1,937
304
Key Findings
Public Housing Residents
Public Housing residents shared valuable feedback regarding their experiences with property management and maintenance staff. Several notable improvements were identified:
66% satisfaction with how property management staff treated and spoke to residents, up from 64% in the previous year.
55% satisfaction with the overall quality of repairs made to your home, an increase from 44%.
52% satisfaction with overall quality of repairs made to your home, an improvement from 47%.
Feedback related to maintenance services showed mixed results. While satisfaction with communication regarding maintenance increased to 52% (up from 47%), satisfaction with the way maintenance staff treated and spoke to tenants remains an area of focus at 56%.
Housing Choice Voucher Residents
HCV participants reported continued progress in several service areas:
80% satisfaction with how staff treated and spoke to residents, up from 74%.
69% satisfaction with staff’s responsiveness to questions and concerns, an increase from 62%.
64% satisfaction with the timeliness of returned calls, up from 53%.
Open-ended feedback emphasized opportunities to further improve communication, including clearer notifications, more timely updates, and improved access to Housing Program Specialists.
Property Owners
Property owners and landlords also shared encouraging feedback:
87% would recommend the Housing Choice Voucher program to other landlords, up from 48%.
85% satisfaction with biannual inspection requirements, up from 70%.
84% reported positive experiences leasing to County Housing residents, an increase from 65%.
Many landlords described the program as effective and straightforward. One respondent shared:
“The overall program is great and wonderful for both tenants and landlords. I enjoy serving the housing need and look forward to supplying more housing.”
Areas for Growth
Across all respondent groups, communication emerged as a key opportunity for improvement. Timely responses, clearer notifications, and consistent updates on case status were recurring themes. Maintenance quality and service accessibility also remain important focus areas for Public Housing residents.
Looking Ahead to 2026
Thank you to everyone who shared their experiences through the Customer Service Survey. Your insights help guide our priorities and inform the changes we make to better support residents and partners.
In 2026, County Housing will continue focusing on meaningful improvements by:
Expanding and refining communication tools to ensure timely, clear information
Investing in staff development to support knowledgeable, reliable service
Strengthening relationships with residents and property owners to better respond to community needs
We appreciate the trust you place in County Housing. By listening, learning, and improving together, we remain committed to delivering responsive service and building a stronger housing community.
County Housing is excited to launch our Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.
Through this program, eligible landlords may receive:
Excess Damage Reimbursement
Security Deposit Assistance
Signing Bonuses
Landlord Partnership Fund
Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.
Join Us! Landlord Incentives Webinar
Partnering for Success: Introducing the County Housing Landlord Incentives Program
To help landlords better understand the new program, County Housing will host a Landlord Incentives Webinar. During this session, staff will walk through program details, eligibility requirements, and timelines—and answer your questions live.
Tuesday, January 27, 2026
10 – 11 a.m.
TO REGISTER: Please send an email to connect@countyhousing.org with your name and contact information.
We encourage all current and prospective HCV landlords to join us for this informative session.
Upcoming Inspections & Compliance Reminders
As we begin the new year, please remember:
Ensure units are maintained in safe and habitable conditions according to Housing Quality Standards (HQS) requirements.
Annual inspections will continue as scheduled. Timely access to units is critical to avoid delays in lease renewals.
Documentation: Keep copies of leases, repairs, and communications with tenants for your records.
If you have questions about inspections or compliance, contact your Property Manager or the Landlord Liaison.
Policy Updates & Helpful Tips
Rent Adjustments: Any requested rent increases must be submitted in writing and approved before implementation. Please note, increases must be submitted at least 60 days prior to the lease expiration date noted on the HAP contract.
Communication: Prompt responses to County Housing inquiries help avoid delays in approvals, inspections, or lease-ups.
Maintenance Reimbursements: The Landlord Incentives Program may include reimbursements for eligible repairs—check the webinar for full details.
Thank You for Sharing Your Feedback
County Housing recently invited landlords participating in the Housing Choice Voucher (HCV) program to complete a Customer Service Survey. We sincerely thank those who took the time to provide feedback. Your partnership is essential to the success of the program and to helping families find and maintain stable housing.
Overall, survey responses showed that many landlords value the support provided by County Housing staff and appreciate the role the program plays in providing reliable rental assistance. Clear communication, timely inspections, and consistent processes were highlighted as important factors in a positive landlord experience.
The survey also identified opportunities for improvement, including communication, response times, and clarity around program requirements and processes. This feedback is helping guide internal conversations and improvements aimed at strengthening our partnership with landlords.
County Housing is committed to working collaboratively with landlords and using feedback to improve service, streamline processes, and enhance communication. We appreciate your continued partnership and look forward to building even stronger working relationships moving forward.
Thank you for being a valued partner in providing safe, affordable housing in our community.
Resources & Support
County Housing is here to support our landlord partners!
Landlord Portal: Access lease documents, inspection results, and program updates online. >Landlord Portal
Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
As the year comes to a close, I want to take a moment to thank you for being part of the County Housing community. This season gives us a chance to reflect on what matters most—our homes, our families, and the connections we share with one another.
At County Housing, we believe that everyone deserves a safe, stable place to call home. Throughout 2025, our team has worked hard to strengthen that foundation—by improving our properties, expanding resident services, and building partnerships that help connect you with resources and opportunities.
Looking ahead to the new year, we remain committed to listening, learning, and continuing to make County Housing a place where residents can thrive. We’re excited for what’s to come and are grateful to share this journey with you.
On behalf of all of us at County Housing, I wish you and your family a joyful holiday season and a happy, healthy new year.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Understanding the 2026 Payment Standards and Utility Allowance Updates
As we look ahead to the new year, County Housing wants to keep you informed about upcoming updates that may affect your Housing Choice Voucher (HCV) assistance. Each year, the U.S. Department of Housing and Urban Development (HUD) publishes new Small Area Fair Market Rents (SAFMRs), which help determine payment standards for rental assistance. In addition, County Housing reviews Utility Allowances annually to ensure they accurately reflect current utility costs in our community.
What Are Small Area Fair Market Rents (SAFMRs)?
SAFMRs are used to calculate the maximum amount of rent that County Housing can approve for a voucher-assisted unit. These rates are based on specific ZIP codes rather than a single countywide rate, allowing for a more accurate reflection of local housing costs.
This means that payment standards may vary depending on where a unit is located — helping families access a wider range of housing options across the region.
What Does This Mean for You?
The 2020 Small Area Fair Market Rents (SAFMRs) will go into effect on January 1, 2026. County Housing will apply these updated rates when processing new move-ins, transfers, and rent increase requests. Current participants will remain under their existing lease terms until their next annual reexamination or lease renewal, at which time the updated standards will be applied. Please note that County Housing will continue to honor the SAFMR hold harmless policy.
Utility Allowance Updates
County Housing also reviews Utility Allowances each year to ensure they reflect real-world energy costs for gas, electric, water, sewer, and other utilities. Adjustments to these allowances help ensure that families are receiving the right level of support based on current rates and utility usage trends.
Updated Utility Allowances will also take effect January 1, 2026, and will be automatically factored into future rent calculations — no action is needed from you.
Why These Updates Matter
These annual adjustments help County Housing stay aligned with local housing and utility markets, ensuring that assistance remains fair and consistent for all program participants.
County Housing is committed to keeping residents informed every step of the way. These annual updates are just one of the many ways we work to ensure housing assistance remains accurate, equitable, and responsive to our community’s needs.
Safe & Sound
Winter Safety Tips
Winter brings colder temperatures, icy sidewalks, and shorter days, which can create new safety challenges at home and in our communities. Here are some tips to help you stay safe and comfortable this season:
Keep Walkways Clear: Shovel snow and sprinkle salt or sand on steps and sidewalks to prevent slips and falls.
Check Smoke & Carbon Monoxide Detectors: Make sure batteries are fresh—heating systems and holiday lights can increase risks.
Dress in Layers: Warm clothing, hats, and gloves can help prevent frostbite when heading outside.
Be Cautious with Space Heaters: Keep heaters at least 3 feet away from anything flammable and never leave them unattended.
Stay Connected: Let neighbors or friends know if you’ll be away or need assistance, especially during extreme weather.
🔦 Bonus Tip: Keep a small emergency kit with flashlights, blankets, and water in case of power outages.
Staying mindful and prepared helps everyone enjoy a safe, cozy winter season!
Community Connect
Holiday Resources & Support
The holiday season can be challenging, and County Housing wants to make sure our residents know about resources available to help make this time of year a little brighter:
Food Assistance: Local food pantries and community organizations are offering holiday meal boxes and grocery assistance. Reach out to the St. Louis Area Foodbank to see what’s available.
Gifts & Clothing: Programs in the area provide toys, warm clothing, and blankets for individuals and families in need. Contact The Salvation Army to learn about the services they offer.
Utility Support: If you need help with heating costs as the temperatures get colder, reach out to Heat Up St. Louis.
Community Hotlines & Support: If you’re feeling isolated or need someone to talk to, you can reach out to United Way by calling 211 to get referrals for local health and social services, including immediate shelter needs and other community support programs.
We encourage you to reach out and take advantage of these resources. Everyone deserves to feel safe, supported, and cared for this holiday season.
Know Your Rights
HCV Program Participants
As a participant in the Housing Choice Voucher (HCV) program, it’s important to understand your rights to ensure your housing experience is fair, safe, and stable. Here’s what you should know:
1. Right to a Quality Unit
Your unit must meet HUD’s Housing Quality Standards (HQS).
You can request an inspection if your unit has maintenance or safety concerns.
2. Right to a Fair Lease & Rent
Your landlord must provide a written lease and cannot charge you more than the approved rent portion.
You cannot be evicted without proper notice and due process.
3. Right to Participate in Inspections
You have the right to be present during HCV inspections and to report concerns about your unit.
4. Right to Information
You can request information about your voucher, including how your portion of rent is calculated.
You have the right to appeal decisions made by the housing authority if you disagree.
Updates & Announcements
County Housing 2025 Holiday Office Closures
County Housing will be closed for the holiday season from Thursday,December 25, 2025, through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.
If you have any issues with your unit during this time, please contact your landlord directly. County Housing Inspectors will be available only for urgent emergencies.
Please plan accordingly, and we hope you enjoy your holidays!
As the year comes to a close, I want to take a moment to thank you for being part of the County Housing community. This season gives us a chance to reflect on what matters most—our homes, our families, and the connections we share with one another.
At County Housing, we believe that everyone deserves a safe, stable place to call home. Throughout 2025, our team has worked hard to strengthen that foundation—by improving our properties, expanding resident services, and building partnerships that help connect you with resources and opportunities.
Looking ahead to the new year, we remain committed to listening, learning, and continuing to make County Housing a place where residents can thrive. We’re excited for what’s to come and grateful to share this journey with you.
On behalf of all of us at County Housing, I wish you and your family a joyful holiday season and a happy, healthy new year.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
A Partnership That Opens Doors
County Housing & St. Louis County Library
County Housing is proud to partner with the St. Louis County Library (SLCL) to help residents access valuable resources that support lifelong learning, personal growth, and family success. This partnership was formed with one goal in mind — to make it easier for residents to connect with the many free programs and services available through the library system.
The St. Louis County Library offers far more than books. Through this partnership, residents can take advantage of opportunities that make everyday life a little easier and open doors to new possibilities.
Here are just a few of the resources available to you:
📚 Free Books, Movies & More: Access thousands of books, audiobooks, movies, and music in person or online.
💻 Technology Access: Use free Wi-Fi, public computers, or borrow a Chromebook or Wi-Fi hotspot to stay connected at home.
🧠 Learning & Career Tools: Improve job skills with free online courses, career coaching, and résumé assistance.
🎓 Homework Help & Tutoring: Students can access free tutoring and educational tools — both online and in the library.
👶 Programs for All Ages: From early childhood story times to teen programs and adult workshops, there’s something for everyone.
💬 Community Connections: Get information about local services, digital literacy support, and community programs.
Through this partnership, County Housing and the St. Louis County Library are working together to bring these opportunities closer to home — helping residents build skills, strengthen families, and achieve their goals.
Don’t have a library card yet? It’s easy to sign up! Visit any St. Louis County Library branch or apply online at www.slcl.org.
Together, County Housing and SLCL are creating pathways to learning, connection, and success — one library card at a time.
Safe & Sound
Winter Safety Tips
Winter brings colder temperatures, icy sidewalks, and shorter days, which can create new safety challenges at home and in our communities. Here are some tips to help you stay safe and comfortable this season:
Keep Walkways Clear: Shovel snow and sprinkle salt or sand on steps and sidewalks to prevent slips and falls.
Check Smoke & Carbon Monoxide Detectors: Make sure batteries are fresh—heating systems and holiday lights can increase risks.
Dress in Layers: Warm clothing, hats, and gloves can help prevent frostbite when heading outside.
Be Cautious with Space Heaters: Keep heaters at least 3 feet away from anything flammable and never leave them unattended.
Stay Connected: Let neighbors or friends know if you’ll be away or need assistance, especially during extreme weather.
🔦 Bonus Tip: Keep a small emergency kit with flashlights, blankets, and water in case of power outages.
Staying mindful and prepared helps everyone enjoy a safe, cozy winter season!
Community Connect
Holiday Resources & Support
The holiday season can be challenging, and County Housing wants to make sure our residents know about resources available to help make this time of year a little brighter:
Food Assistance: Local food pantries and community organizations are offering holiday meal boxes and grocery assistance. Reach out to the St. Louis Area Foodbank to see what’s available.
Gifts & Clothing: Programs in the area provide toys, warm clothing, and blankets for individuals and families in need. Contact The Salvation Army to learn about the services they offer.
Utility Support: If you need help with heating costs as the temperatures get colder, reach out to Heat Up St. Louis.
Community Hotlines & Support: If you’re feeling isolated or need someone to talk to, you can reach out to United Way by calling 211 to get referrals for local health and social services, including immediate shelter needs and other community support programs.
We encourage you to reach out and take advantage of these resources. Everyone deserves to feel safe, supported, and cared for this holiday season.
Maintenance Matters
Staying Cozy & Safe This Winter
Winter weather can bring challenges to your home, but a few simple steps can help keep your home safe, warm, and comfortable:
1. Keep Heating Systems Running Smoothly
Make sure vents and radiators are clear of furniture or belongings.
Report any heating issues to maintenance promptly so they can be addressed quickly.
2. Prevent Frozen Pipes
Keep your thermostat at a consistent temperature, even when you’re away.
Open cabinet doors under sinks to let warm air circulate, especially on very cold days.
Report any leaks or dripping faucets immediately.
3. Safety Around Snow & Ice
Be careful on sidewalks and entryways. Maintenance teams work to clear snow, but extra caution is always important.
If you notice icy areas, let maintenance know so they can address them quickly.
4. Holiday Safety Tips
Use extension cords safely and avoid overloading outlets.
By taking these small steps and working together with our maintenance team, we can all enjoy a safe and cozy winter season!
Updates & Announcements
Board Meetings – You’re Invited!
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
County Board Meeting Schedule – Meetings begin at noon County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
January 13, 2026
March 10, 2026
May 12, 2026
September 8, 2026
November 10, 2026
Pagedale Board Meeting Schedule – Meetings begin at noon Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
December 9, 2025 at 12 p.m.
February 10, 2026
April 14, 2026
June 9, 2026
August 11, 2026
October 13, 2026
December 8, 2026
Olivette Board Meeting Schedule – Meetings begin at noon Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
February 24, 2026
April 28, 2026
August 25, 2026
October 27, 2026
Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m. County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
March 24, 2026
June 23, 2026
September 22, 2026
November 17, 2026
Resident Advisory Board – Get Involved! We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.
County Housing 2025 Holiday Office Closures
County Housing will be closed for the holiday season from Thursday,December 25, 2025, through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.
Please plan accordingly, and we hope you enjoy your holidays!
As we move into fall, I want to take a moment to say how much we appreciate your partnership. Whether you’re part of our Housing Choice Voucher (HCV) program or another County Housing initiative, your role in providing safe, quality homes makes a lasting difference in the lives of our residents and in our community as a whole.
Your commitment helps families put down roots, children focus on school, and individuals feel the stability of having a place to call home. We couldn’t do this without you.
This issue of the Landlord Newsletter includes updates and resources designed to support you in this important work. You’ll find information on upcoming events, reminders about program policies, and tips to help make the leasing process as smooth as possible. We’ve also included success stories that show the real-life impact of your participation and dedication.
As always, our team is here to help. Please don’t hesitate to reach out with questions, ideas, or feedback. We value hearing from you and learning how we can continue to strengthen our partnership.
Thank you for all you do; your professionalism, dedication, and the difference you make every day. Together, we’re building stronger, more stable communities.
Sincerely,
Shannon Koenig Chief Executive Officer County Housing
Important Update for Landlords:
HUD Extends NSPIRE-V Compliance Deadline
HUD has extended the mandatory compliance date for the new voucher inspection standards, known as NSPIRE-V, to February 1, 2027. This extension gives landlords and housing authorities additional time to prepare for and implement these updated requirements.
Until NSPIRE-V takes effect, current Housing Quality Standards (HQS) will remain in place, and all existing inspection processes will continue as usual. Please note that some safety requirements—such as working carbon monoxide and smoke alarms and lead-based paint visual assessments—are still mandatory and must be maintained in your rental units.
County Housing will continue to keep you informed as HUD releases more guidance. We’ll provide updates, training opportunities, and resources to help you comply with NSPIRE-V requirements well ahead of the deadline.
If you have questions about inspections or unit standards, please reach out to our Landlord Liaison at landlord@countyhousing.org.
Keys to Success
RentCafé Portal Webinar Recap
On August 7, County Housing hosted a webinar for landlords to provide an in-depth overview of the RentCafé Portal, our online platform for managing Housing Choice Voucher (HCV) and other program units.
Webinar Highlights:
Goals of the Session:
Demonstrate the benefits of using the RentCafé Portal.
Provide step-by-step guidance on logging in and managing accounts.
Answer common questions from landlords about portal functions and processes.
Key Features Reviewed:
Account Access: Instructions for new and existing users on logging in or registering, including using your unique registration code.
Profile Setup: Required fields for personal and account information, along with acceptance of the Terms & Conditions.
Portal Tools: How to navigate unit inspections, ledger management, unit holds and abatements, and EFT (electronic fund transfer) setup.
Multi-Unit Properties: Guidance for landlords managing multiple units in the system.
Frequently Asked Questions:
How to add additional units for multi-unit buildings.
Steps to re-register if a previous registration needs to be deleted.
How to confirm receipt of tenant payments and how EFT setup ensures direct deposit for future payments.
Next Steps: To receive a copy of the slides from the webinar, or for assistance with registration, adding units, or troubleshooting account issues, please get in touch with your CORE Team Landlord Liaison at landlord@countyhousing.org
A Place Called Home
Every home begins with a key and the people who make that possible. At County Housing, we work hand in hand with landlords to open doors for individuals and families in our community. Together, we’re not just providing housing; we’re creating stability, opportunity, and the foundation for a better future.
Each time a landlord chooses to participate in the Housing Choice Voucher Program, they are helping someone take a step toward security and self-sufficiency. For residents, that step might mean a safe neighborhood, access to better schools, or the comfort of knowing they have a place to return to at the end of the day.
While the path to finding “a place called home” looks different for every family, one thing remains the same: it’s made possible through the dedication and partnership of our landlords. Thank you for helping us make home a reality.
Fall Maintenance Tips for Landlords
Preventing problems before they happen saves time and money. Here’s a quick seasonal checklist:
Inspect and clean gutters to prevent water damage.
Check furnaces and replace filters before the first cold snap.
Insulate pipes in unheated areas to avoid freezing.
Test smoke and carbon monoxide detectors for safety.
Resource Highlight:
Introducing ARCH by HomeScreen – A Valuable Resource for Landlords
At County Housing, we’re always looking for ways to connect our landlord partners with tools and resources that support both you and the residents you serve. One such resource is ARCH by HomeScreen, a program that helps at-risk renters secure safe and stable housing while offering landlords access to a growing pool of qualified tenants.
We’re pleased to introduce ARCH as a potential partner for your rental properties. Below, you’ll find more information about how ARCH works and how it can benefit landlords like you.
Thank you for your continued partnership with County Housing as we work together to expand housing opportunities across our community.
At ARCH by HomeScreen, we’re committed to connecting at-risk renters with safe and stable housing — and we want to be sure landlords like you have the information you need to participate in and benefit from this work.
Launched in March 2021 through CARES Act funding, the At-Risk Renters’ Connection to Housing (ARCH) was created to support low- to moderate-income renters whose housing was affected by the pandemic. Since then, our focus has expanded to help any person currently at risk of homelessness find housing stability.
This fall, we’re proud to be approaching our 200th household housed through the ARCH program, with 83% of placements from the first half of 2024 reporting no issues. Over the past four years, HomeScreen staff at Tower Grove Community Development Corporation (TGCDC) have worked tirelessly to recruit and onboard landlords and nonprofit users to the ARCH platform.
Today, we partner with:
500+ nonprofit users from more than 100 organizations
350+ individual landlords with properties in St. Louis City, St. Louis County, the Metro East, Jefferson County, and St. Charles County
But demand for affordable housing continues to grow. Homelessness is on the rise across the St. Louis metro area, with over 2,000 homeless individuals recorded in the City of St. Louis in 2024 — a 31% increase since July 2021.
We’re eager to expand our network of landlords to meet this urgent need and continue making an impact for the next 100 households we serve.
If you have a property you would like to list on the ARCH platform or want to learn more about the benefits of partnering with us, please contact Ella Gross at ella@towergrovecdc.org.
County Housing 2025 Holiday Office Closures
Please be aware that County Housing will be closed on the following holidays in 2025:
Veterans Day – Tuesday, November 11
Thanksgiving Day – Thursday, November 27
Day After Thanksgiving – Friday, November 28
Additionally, County Housing will be closed for the holiday season from Thursday,December 25, 2025 through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.
Please plan accordingly, and we hope you enjoy your holidays!
Contact Us
We’re Here to Help
Working with County Housing goes beyond simply providing a home; it’s about strengthening neighborhoods and creating opportunities for families and individuals who may not otherwise have access to safe, affordable housing. Your partnership has a ripple effect, benefiting not just residents but the entire community.
Thank you for being a valued partner in our mission to expand housing opportunities and foster strong, healthy neighborhoods.
Families in Wellston are moving into newly renovated, modern homes as County Housing and its partners celebrate the grand opening of Wellington Family Homes. The ribbon-cutting event, held on Saturday, October 4, marked a major milestone in the effort to provide safe, affordable housing and revitalize the community.
The celebration featured remarks from local leaders, including the Mayor, followed by a ribbon-cutting ceremony and guided tours of the new family homes.
“Wellington Family Homes represents more than just new housing; it represents stability, opportunity, and hope for families in our community. We are proud to partner with many dedicated organizations to bring this vision to life.”
– Shannon Koenig, Executive Director and Chief Executive Officer of County Housing
The transformation of Wellington Family Homes was made possible through collaboration with Knight Development, BGC Advantage, Wellston Community Empowerment Corporation, and the City of Wellston. Appreciation is also extended to the tenants of Wellington Family Homes, whose patience, input, and partnership throughout the redevelopment process were essential to the project’s success. Their collaboration helped ensure the new homes reflect the needs and priorities of the families who live there.
In addition, the efforts of Legal Services of Eastern Missouri were instrumental in supporting and advocating for residents during the transition process.
The development includes 186 newly renovated units featuring new roofs, updated flooring, modern lighting, fresh paint, and energy-efficient appliances and systems. These improvements provide residents with safe, comfortable, and sustainable homes designed to support long-term family stability.
As part of the celebration, community organizations hosted resource tables for residents, and guests enjoyed light refreshments provided by Knight Development.
As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.
This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.
I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.
Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Helping Veterans Find a Place to Call Home
County Housing partners with VA on special housing initiative
At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We were proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.
Through this “VA Surge” initiative, our team worked closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combined rental assistance with case management and supportive services.
How it worked:
Veterans were referred to County Housing by the VA.
Our team fast-tracked eligible veterans for voucher issuance.
VA case managers provided ongoing support to help veterans find, move into, and maintain stable housing.
This surge effort was designed to ensure that veterans who were currently unhoused or at risk of losing housing could quickly get the help they needed. By removing barriers and speeding up the process, we helped to provide more than just a roof over their heads; we provided stability, dignity, and hope.
Safe & Sound
October Safety Tips
Trick-or-Treat Smart Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.
Fall Weather Preparedness Fallen leaves and morning frost can make walkways slippery. Keep paths clear and be sure to wear proper footwear.
Stay Secure Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.
Know Who to Call Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact your landlord immediately to get the help you need.
🧯 October Fire Safety Tip: Prepare for Cooler Weather
As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.
Tips to stay safe this fall:
Keep space heaters at least 3 feet away from furniture, curtains, and bedding.
Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.
By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.
Community Connect
Find Food Distribution Events Near You
County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.
You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.
Important Information
RECA Notification
We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.
Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit the St. Louis County Library’s RECA resource page here: https://www.slcl.org/research-learn/reca.
We encourage any residents who think they may be impacted to review the information provided at the link above.
NSPIRE Updates
Update on HUD’s New Inspection Standards (NSPIRE-V)
HUD has announced that the mandatory compliance date for its new voucher inspection standards, called NSPIRE-V, has been extended to February 1, 2027. This means housing authorities, including County Housing, now have more time to fully implement these updated inspection requirements.
While the extended deadline gives us time to transition smoothly, some safety requirements remain in place—including working carbon monoxide and smoke alarms, as well as lead-based paint visual assessments.
County Housing will continue to follow all current Housing Quality Standards (HQS) until the new NSPIRE-V standards go into effect. We’ll also keep you updated as more information is released by HUD so you’ll know exactly what to expect during inspections.
Know Your Rights
Understanding Your Protections as an HCV Participant
Your Right to a Safe Home As an HCV participant, you have the right to live in a safe, decent, and sanitary home. If you notice broken smoke detectors, leaks, electrical hazards, or pest problems, report them to your landlord and contact County Housing if the issue isn’t resolved. Remember, you should not face retaliation for reporting maintenance concerns.
Fair Housing Protections You are protected under the Fair Housing Act, which prohibits discrimination based on race, color, national origin, religion, sex, familial status, or disability. This applies to renting, lease renewals, and any interactions with landlords or housing authorities. If you believe your rights have been violated, you can file a complaint with County Housing or the U.S. Department of Housing and Urban Development (HUD).
Reasonable Accommodations If you or a household member has a disability, you may request reasonable accommodations from your landlord or County Housing. Examples include:
Allowing service or support animals
Modifying policies for accessibility
Making physical modifications to the unit
Requests should be made in writing, and the accommodation needed should be clearly explained. County Housing will review and respond promptly to ensure fair and equitable access to housing.
Updates & Announcements
Amended Admin Plan
County Housing has posted a draft copy to our website of the amended Administrative Plan (changes have been made to Chapters 4 and 19) for public review.
Please be aware that County Housing will be closed on the following holidays in 2025:
Veterans Day – Tuesday, November 11
Thanksgiving Day – Thursday, November 27
Day After Thanksgiving – Friday, November 28
Additionally, County Housing will be closed for the holiday season from Thursday,December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.
Please plan accordingly, and we hope you enjoy your holidays!
As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.
This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.
I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.
Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Meet your Maintenance Team
Keeping Your Home Safe, Comfortable, and Well-Cared For
At County Housing, our maintenance team is essential to the day-to-day comfort and safety of our communities. Whether responding to routine repairs or handling emergencies, these dedicated professionals are the ones making sure your home stays in good working order.
Who They Are Our maintenance team includes skilled technicians who serve across all County Housing properties. You may recognize them by their uniforms and County Housing vehicles—ready to assist with everything from plumbing and electrical work to HVAC, painting, and preventative upkeep.
What They Do
Respond to work orders and repair requests
Address emergency maintenance issues 24/7
Ensure units are ready for move-in
Support property inspections and safety compliance
Perform regular upkeep to maintain high-quality housing
What You Can Expect When you submit a maintenance request, our team works hard to respond quickly, professionally, and with respect for your home. We prioritize health and safety concerns and do our best to communicate clearly about next steps and timelines for repairs.
Working Together You play an important role, too! Reporting issues as soon as they arise helps us address them before they become bigger problems. Together, we can keep your home—and our communities—running smoothly.
Need to Make a Request? Maintenance requests can be made by calling 314-428-3200. For after-hours emergencies, call 314-492-3811. We’re here to help!
Meet the Maintenance Staff:
Rodney Gillespie, Maintenance Supervisor
Darryl Thomas, Maintenance Supervisor
Raol Pitts, Maintenance Technician
Daniel Lane, Maintenance Technician
Jarrad Austin, Maintenance Technician
Safe & Sound
October Safety Tips
Trick-or-Treat Smart Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.
Fall Weather Preparedness Fallen leaves and morning frost can make walkways slippery. Keep paths clear, wear proper footwear, and immediately report any outdoor hazards to maintenance.
Stay Secure Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.
Know Who to Call Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact the office immediately to get the help you need.
🧯 October Fire Safety Tip: Prepare for Cooler Weather
As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.
Tips to stay safe this fall:
Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.
By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.
Community Connect
Find Food Distribution Events Near You
County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.
You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.
Important Information
RECA Notification
We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.
Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit St. Louis County’s RECA resource page here: RECA – Saint Louis County – St. Louis County Website.
We encourage any residents who think they may be impacted to review the information provided at the link above.
Maintenance Matters
Update on HUD’s New Inspection Standards (NSPIRE)
HUD’s new voucher inspection standards, called NSPIRE, went into effect for County Housing on October 1, 2025. These updated inspection requirements are designed to improve rental unit safety and quality.
Helpful tips to keep your unit in compliance:
Do not block exit doors, including rear doors, in case of an emergency.
Use a shower liner in the tub to keep the bathroom floor dry. Leave the bathroom door open or cracked while showering to help ventilate steam. Keep the fan on during showers to prevent mold.
Keep your unit clean and tidy to help prevent infestations. If you do experience an infestation, please contact us immediately.
Following these simple steps will help keep your home safe, clean, and comfortable.
We are committed to ensuring a smooth transition to NSPIRE. We will keep you updated with any new information released by HUD so you’ll know exactly what to expect during inspections.
Updates & Announcements
Board Meetings – You’re Invited!
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
Hillsdale Board Meeting Schedule County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
November 4, 2025 at 12:30 p.m.
Pagedale Board Meeting Schedule Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
October 14, 2025 at 12:00 p.m.
December 9, 2025 at 12:00 p.m.
Olivette Board Meeting Schedule Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
October 28, 2025 at 12:00 p.m.
County Board Meeting Schedule County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
November 18, 2025 at 12:00 p.m.
Resident Advisory Board – Get Involved! We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.
County Housing 2025 Holiday Office Closures
Please be aware that County Housing will be closed on the following holidays in 2025:
Veterans Day – Tuesday, November 11
Thanksgiving Day – Thursday, November 27
Day After Thanksgiving – Friday, November 28
Additionally, County Housing will be closed for the holiday season from Thursday,December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.
Please plan accordingly, and we hope you enjoy your holidays!
The U.S. Department of Housing and Urban Development (HUD) recently released updated guidance on the future of the Emergency Housing Voucher (EHV) program. This guidance outlines important funding changes and encourages public housing agencies (PHAs), including County Housing, to begin preparing for the wind-down of the program.
According to HUD’s notice:
The American Rescue Plan (ARP) made EHV funds available for obligation by HUD until September 30, 2030, with funds scheduled to be canceled by law on September 30, 2035.
Due to historic increases in rental prices and higher per-unit costs, HUD estimates it will only have sufficient funds to cover all EHV families through most of calendar year 2026.
PHAs are encouraged to begin planning now to ensure families currently served by EHVs do not experience a gap in housing assistance.
To help protect families, HUD allows PHAs to transition EHV families into the Housing Choice Voucher (HCV) program so that families can remain in their homes without a lapse in assistance.
County Housing is taking proactive steps to prepare for these changes. We are updating the preferences for our HCV and Mainstream waiting lists to ensure that families can be smoothly transitioned into other programs as EHV funding winds down.
County Housing has posted a draft copy of the amended Administrative Plan Changes have been made to Chapters 4 and 19.
County Housing partners with VA on special housing initiative
At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We’re proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.
Through this “VA Surge” initiative, our team is working closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combines rental assistance with case management and supportive services.
How it works:
Veterans are referred to County Housing by the VA.
Our team fast-tracks eligible veterans for voucher issuance.
VA case managers provide ongoing support to help veterans find, move into, and maintain stable housing.
This surge effort is designed to ensure that veterans who are currently unhoused or at risk of losing housing can quickly get the help they need. By removing barriers and speeding up the process, we can provide more than just a roof over their heads; we can provide stability, dignity, and hope.
If you are a veteran in need of housing assistance or know a veteran who may qualify, please contact your VA case manager or visit the HUD-VASH program info page.
Together, we can honor their service by helping them find a place to call home.
