We’re Here to Serve You!

Amid the federal government shutdown, we want to reassure you that County Housing remains fully operational, with all programs and services continuing as usual.

Category: Uncategorized

The Voucher Voice

Posted on by countyhousistg

October 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.

This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.

I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.

Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Helping Veterans Find a Place to Call Home

County Housing partners with VA on special housing initiative

At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We were proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.

Through this “VA Surge” initiative, our team worked closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combined rental assistance with case management and supportive services.

How it worked:

  • Veterans were referred to County Housing by the VA.
  • Our team fast-tracked eligible veterans for voucher issuance.
  • VA case managers provided ongoing support to help veterans find, move into, and maintain stable housing.

This surge effort was designed to ensure that veterans who were currently unhoused or at risk of losing housing could quickly get the help they needed. By removing barriers and speeding up the process, we helped to provide more than just a roof over their heads; we provided stability, dignity, and hope.

Safe & Sound

October Safety Tips

Trick-or-Treat Smart
Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.

Fall Weather Preparedness
Fallen leaves and morning frost can make walkways slippery. Keep paths clear and be sure to wear proper footwear.

Stay Secure
Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.

Know Who to Call
Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact your landlord immediately to get the help you need.

🧯 October Fire Safety Tip: Prepare for Cooler Weather

As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.

Tips to stay safe this fall:

  • Keep space heaters at least 3 feet away from furniture, curtains, and bedding.
  • Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
  • Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
  • Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.

By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.

Community Connect

Find Food Distribution Events Near You

St. Louis Area Foodbank

County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.

You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.

Important Information

RECA Notification

We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.

Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit the St. Louis County Library’s RECA resource page here: https://www.slcl.org/research-learn/reca.

We encourage any residents who think they may be impacted to review the information provided at the link above.

NSPIRE Updates

Update on HUD’s New Inspection Standards (NSPIRE-V)

HUD has announced that the mandatory compliance date for its new voucher inspection standards, called NSPIRE-V, has been extended to February 1, 2027. This means housing authorities, including County Housing, now have more time to fully implement these updated inspection requirements.

While the extended deadline gives us time to transition smoothly, some safety requirements remain in place—including working carbon monoxide and smoke alarms, as well as lead-based paint visual assessments.

County Housing will continue to follow all current Housing Quality Standards (HQS) until the new NSPIRE-V standards go into effect. We’ll also keep you updated as more information is released by HUD so you’ll know exactly what to expect during inspections.

Know Your Rights

Understanding Your Protections as an HCV Participant

Your Right to a Safe Home
As an HCV participant, you have the right to live in a safe, decent, and sanitary home. If you notice broken smoke detectors, leaks, electrical hazards, or pest problems, report them to your landlord and contact County Housing if the issue isn’t resolved. Remember, you should not face retaliation for reporting maintenance concerns.

Fair Housing Protections
You are protected under the Fair Housing Act, which prohibits discrimination based on race, color, national origin, religion, sex, familial status, or disability. This applies to renting, lease renewals, and any interactions with landlords or housing authorities. If you believe your rights have been violated, you can file a complaint with County Housing or the U.S. Department of Housing and Urban Development (HUD).

Reasonable Accommodations
If you or a household member has a disability, you may request reasonable accommodations from your landlord or County Housing. Examples include:

  • Allowing service or support animals
  • Modifying policies for accessibility
  • Making physical modifications to the unit

Requests should be made in writing, and the accommodation needed should be clearly explained. County Housing will review and respond promptly to ensure fair and equitable access to housing.

Updates & Announcements

Amended Admin Plan

County Housing has posted a draft copy to our website of the amended Administrative Plan (changes have been made to Chapters 4 and 19) for public review.

>> Learn more

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

Resident Connection

Posted on by countyhousistg

October 2025 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.

This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.

I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.

Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Meet your Maintenance Team

Keeping Your Home Safe, Comfortable, and Well-Cared For

At County Housing, our maintenance team is essential to the day-to-day comfort and safety of our communities. Whether responding to routine repairs or handling emergencies, these dedicated professionals are the ones making sure your home stays in good working order.

Who They Are
Our maintenance team includes skilled technicians who serve across all County Housing properties. You may recognize them by their uniforms and County Housing vehicles—ready to assist with everything from plumbing and electrical work to HVAC, painting, and preventative upkeep.

What They Do

  • Respond to work orders and repair requests
  • Address emergency maintenance issues 24/7
  • Ensure units are ready for move-in
  • Support property inspections and safety compliance
  • Perform regular upkeep to maintain high-quality housing

What You Can Expect
When you submit a maintenance request, our team works hard to respond quickly, professionally, and with respect for your home. We prioritize health and safety concerns and do our best to communicate clearly about next steps and timelines for repairs.

Working Together
You play an important role, too! Reporting issues as soon as they arise helps us address them before they become bigger problems. Together, we can keep your home—and our communities—running smoothly.

Need to Make a Request?
Maintenance requests can be made by calling 314-428-3200. For after-hours emergencies, call 314-492-3811. We’re here to help!

Meet the Maintenance Staff:

  • Rodney Gillespie, Maintenance Supervisor
  • Darryl Thomas, Maintenance Supervisor
    • Raol Pitts, Maintenance Technician
    • Daniel Lane, Maintenance Technician
    • Jarrad Austin, Maintenance Technician

Safe & Sound

October Safety Tips

Trick-or-Treat Smart
Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.

Fall Weather Preparedness
Fallen leaves and morning frost can make walkways slippery. Keep paths clear, wear proper footwear, and immediately report any outdoor hazards to maintenance.

Stay Secure
Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.

Know Who to Call
Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact the office immediately to get the help you need.

🧯 October Fire Safety Tip: Prepare for Cooler Weather

As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.

Tips to stay safe this fall:

  • Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
  • Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
  • Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.

By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.

Community Connect

Find Food Distribution Events Near You

St. Louis Area Foodbank

County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.

You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.

Important Information

RECA Notification

We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.

Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit St. Louis County’s RECA resource page here: RECA – Saint Louis County – St. Louis County Website.

We encourage any residents who think they may be impacted to review the information provided at the link above.

Maintenance Matters

Update on HUD’s New Inspection Standards (NSPIRE)

HUD’s new voucher inspection standards, called NSPIRE, went into effect for County Housing on October 1, 2025. These updated inspection requirements are designed to improve rental unit safety and quality.

Helpful tips to keep your unit in compliance:

  • Do not block exit doors, including rear doors, in case of an emergency.
  • Use a shower liner in the tub to keep the bathroom floor dry. Leave the bathroom door open or cracked while showering to help ventilate steam. Keep the fan on during showers to prevent mold.
  • Keep your unit clean and tidy to help prevent infestations. If you do experience an infestation, please contact us immediately.

Following these simple steps will help keep your home safe, clean, and comfortable.

We are committed to ensuring a smooth transition to NSPIRE. We will keep you updated with any new information released by HUD so you’ll know exactly what to expect during inspections.

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

Hillsdale Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • November 4, 2025 at 12:30 p.m.

Pagedale Board Meeting Schedule
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • October 14, 2025 at 12:00 p.m.
  • December 9, 2025 at 12:00 p.m.

Olivette Board Meeting Schedule
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • October 28, 2025 at 12:00 p.m.

County Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • November 18, 2025 at 12:00 p.m.

Resident Advisory Board – Get Involved!
We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

Helping Veterans Find a Place to Call Home

Posted on by countyhousistg

County Housing partners with VA on special housing initiative

At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We’re proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.

Through this “VA Surge” initiative, our team is working closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combines rental assistance with case management and supportive services.

How it works:

  • Veterans are referred to County Housing by the VA.
  • Our team fast-tracks eligible veterans for voucher issuance.
  • VA case managers provide ongoing support to help veterans find, move into, and maintain stable housing.

This surge effort is designed to ensure that veterans who are currently unhoused or at risk of losing housing can quickly get the help they need. By removing barriers and speeding up the process, we can provide more than just a roof over their heads; we can provide stability, dignity, and hope.

If you are a veteran in need of housing assistance or know a veteran who may qualify, please contact your VA case manager or visit the HUD-VASH program info page.

Together, we can honor their service by helping them find a place to call home.

Resident Connection

Posted on by countyhousistg

August 2025 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At County Housing, we believe that the best leadership begins with listening. Every day, we are inspired by the stories, experiences, and ideas of the residents who call our communities home. Your voices help guide the work we do, shape the services we provide, and drive the changes that make our neighborhoods stronger and safer.

Over the past few months, we’ve taken intentional steps to strengthen that connection. We’re listening more closely and working hard to respond with meaningful action. From maintenance improvements to policy updates and new digital tools, these changes reflect your feedback and our shared commitment to progress.

As part of that effort, we are updating how we share information with you. Beginning with this issue, our resident newsletter will be sent by email only, and we will no longer mail printed copies. This change will allow us to share timely updates more efficiently while reducing paper waste and focusing our resources where they matter most.

If you haven’t yet shared your email address with us, we encourage you to do so to stay connected and informed.

As we look ahead, know that your voice continues to matter. Leadership doesn’t happen in an office but in partnership with the people we serve. Thank you for trusting us and for continuing to share what matters most to you. Together, we’re building stronger communities and a brighter future.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Meet your Property Management Team

Building Relationships. Supporting Residents.
At County Housing, our property management team plays a vital role in creating safe, supportive, and well-maintained communities for our residents. From addressing maintenance needs to ensuring clear communication, they’re the people working behind the scenes—and often right on your doorstep—to make sure everything runs smoothly.

Who They Are
Our property managers are assigned to specific developments and work closely with residents, maintenance staff, and outside vendors. They oversee day-to-day operations, ensure compliance with housing policies, and serve as a direct resource for your questions or concerns. You’ll often find them walking the properties, attending resident meetings, or checking in after a service request.

What They Do

  • Respond to resident questions and concerns
  • Coordinate repairs and maintenance requests
  • Ensure inspections and safety standards are met
  • Support lease renewals and move-in/move-out processes
  • Help connect residents to additional support services

Why It Matters
Having a consistent, accessible property manager helps build trust, improve communication, and keep your home safe and comfortable. They’re more than just housing professionals—they’re committed partners in helping you feel proud of where you live.

Let’s Stay Connected
We’re proud of the work our property management team does, and we want you to feel confident in reaching out to them whenever needed. If you’re unsure who your property manager is, see below for a list of our fantastic staff members!

Highview, Hillsdale, Olivette, Pagedale, & Scattered Sites

  • Joyce Agboola, Property Manager
  • Tiffany Johnson, Assistant Property Manager
  • Office: 314-912-7958

Arbor Hill, Fee Fee Manor, & Villa Lago

  • Sharron Essex, Assistant Property Manager
  • Office: 314-788-6458

Safe & Sound

Back-to-School & Emergency Ready

As families prepare for a new school year, it’s also a great time to make sure your household is ready for anything. Here are a few simple tips to help keep your home and loved ones safe:

  • Plan Ahead: Review your family’s emergency plan. Make sure everyone knows how to safely exit your home in case of fire or severe weather.

  • Keep It Clear: Avoid blocking doors, hallways, and windows. Clear paths help during emergencies and daily routines.

  • Update Contact Info: Make sure your child’s school has your current contact information in case of emergency.

  • Walking Safely: Remind kids to use sidewalks, look both ways before crossing, and avoid distractions like phones when walking to the bus or school.

August is a great time to review your household’s emergency plan. With summer storms and extreme heat becoming more common, make sure you and your family are prepared:

  • Know your nearest shelter location.
  • Keep flashlights and bottled water on hand.
  • Check in on neighbors who may need extra support.
  • If you experience any safety-related maintenance issues, call our Emergency Maintenance line at (314) 492-3811.

🧯 Fire Safety Tip of the Month:

Practice a home fire drill. Knowing how to exit your home quickly and safely can save lives.

Community Connect

Metro Transit’s Secure Platform Plan Enhances Safety at MetroLink Stations

Metro Transit is making significant progress on the Secure Platform Plan, a strategic initiative that is adding new fare gates, fencing and security cameras to all 39 MetroLink stations in Missouri and Illinois. By creating a more secure transit environment, customers can enjoy safe, comfortable and convenient service throughout the region.

The installation of new infrastructure has already been completed at 11 MetroLink stations, with work at the remaining stations scheduled to be completed in early 2026. The new system works closely with Metro’s Real-Time Camera Monitoring Center, the operational heart of Metro’s surveillance network. This facility provides 24/7 coverage of nearly 1,600 real-time cameras located at MetroLink stations, transit centers, vehicles and other facilities.

Learn more about the Secure Platform Plan and how it’s helping grow ridership and deliver a better transit experience at MetroStLouis.org/SPP.

Maintenance Matters

New Inspection Process

We’ve launched a new inspection process as part of HUD’s NSPIRE standards, designed to better reflect real living conditions.

Here’s what to know:

  • You’ll receive notice before your inspection date.

  • Inspectors will look at unit conditions as experienced by the resident, not just the structure.

  • Common issues include broken smoke detectors, tripping hazards, or pest concerns.

Please make sure your unit is accessible and safe to inspect. If you need assistance ahead of time, contact your maintenance team.

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

Hillsdale Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • November 4, 2025 at 12:30 p.m.
  • September 23, 2025 at 12:30 p.m.

Pagedale Board Meeting Schedule
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • August 12, 2025 at 12:00 p.m.
  • October 14, 2025 at 12:00 p.m.
  • December 9, 2025 at 12:00 p.m.

Olivette Board Meeting Schedule
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • August 26, 2025 at 12:00 p.m.
  • October 28, 2025 at 12:00 p.m.

County Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • September 9, 2025 at 12:00 p.m.
  • November 18, 2025 at 12:00 p.m.

Resident Advisory Board – Get Involved!
We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

The Voucher Voice

Posted on by countyhousistg

August 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At County Housing, we believe that the best leadership begins with listening. Every day, we are inspired by the stories, experiences, and ideas of the residents who call our communities home. Your voices help guide the work we do, shape the services we provide, and drive the changes that make our neighborhoods stronger and safer.

Over the past few months, we’ve taken intentional steps to strengthen that connection. We’re listening more closely and working hard to respond with meaningful action. From maintenance improvements to policy updates and new digital tools, these changes reflect your feedback and our shared commitment to progress.

As part of that effort, we are updating how we share information with you. Beginning with this issue, our resident newsletter will be sent by email only, and we will no longer mail printed copies. This change will allow us to share timely updates more efficiently while reducing paper waste and focusing our resources where they matter most.

If you haven’t yet shared your email address with us, we encourage you to do so to stay connected and informed.

As we look ahead, know that your voice continues to matter. Leadership doesn’t happen in an office but in partnership with the people we serve. Thank you for trusting us and for continuing to share what matters most to you. Together, we’re building stronger communities and a brighter future.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Empowering Growth Through the Family Self-Sufficiency Program

The Family Self-Sufficiency (FSS) program is designed to help individuals and families build a stronger, more independent future. With personalized support, goal setting, and access to valuable resources, FSS participants can take meaningful steps toward financial stability, personal growth, and long-term success.

While each participant’s journey is unique, many share a common motivation: the desire to create a better future for themselves and their families. Through the program, residents work closely with an FSS case manager to create an action plan that may include improving financial literacy, increasing earned income, pursuing education or training, and building savings.

Along the way, participants often discover more than just financial tools; they find encouragement, structure, and renewed confidence in their ability to succeed.

FSS graduates regularly achieve life-changing goals such as securing stable employment, purchasing a vehicle, paying off debt, or becoming first-time homeowners. Their successes are a testament to the power of hard work, determination, and having the right support system in place.

The FSS waitlist will open on September 2, 2025. If you’re ready to set goals and take steps toward long-term independence, the Family Self-Sufficiency program may be the opportunity you’ve been looking for. A direct link to the application will be emailed to all current HCV participants on September 2, 2025.

To learn more, visit https://countyhousing.org/family-self-sufficiency-program/

Safe & Sound

Back-to-School & Emergency Ready

As families prepare for a new school year, it’s also a great time to make sure your household is ready for anything. Here are a few simple tips to help keep your home and loved ones safe:

  • Plan Ahead: Review your family’s emergency plan. Make sure everyone knows how to safely exit your home in case of fire or severe weather.

  • Keep It Clear: Avoid blocking doors, hallways, and windows. Clear paths help during emergencies and daily routines.

  • Update Contact Info: Make sure your child’s school has your current contact information in case of emergency.

  • Walking Safely: Remind kids to use sidewalks, look both ways before crossing, and avoid distractions like phones when walking to the bus or school.

🧯 Fire Safety Tip of the Month:

Practice a home fire drill. Knowing how to exit your home quickly and safely can save lives.

Community Connect

Metro Transit’s Secure Platform Plan Enhances Safety at MetroLink Stations

Metro Transit is making significant progress on the Secure Platform Plan, a strategic initiative that is adding new fare gates, fencing and security cameras to all 39 MetroLink stations in Missouri and Illinois. By creating a more secure transit environment, customers can enjoy safe, comfortable and convenient service throughout the region.

The installation of new infrastructure has already been completed at 11 MetroLink stations, with work at the remaining stations scheduled to be completed in early 2026. The new system works closely with Metro’s Real-Time Camera Monitoring Center, the operational heart of Metro’s surveillance network. This facility provides 24/7 coverage of nearly 1,600 real-time cameras located at MetroLink stations, transit centers, vehicles and other facilities.

Learn more about the Secure Platform Plan and how it’s helping grow ridership and deliver a better transit experience at MetroStLouis.org/SPP.

Know Your Rights

Understanding Your Protections as an HCV Participant

At County Housing, we’re committed to making sure every resident understands their rights and feels empowered to speak up when something isn’t right. In this new recurring section, we’ll highlight key protections available to you as a participant in the Housing Choice Voucher (HCV) program.

This Issue’s Focus: The Right to a Safe, Decent, and Sanitary Home
As an HCV participant, you have the right to live in a unit that meets Housing Quality Standards (HQS). This includes:

  • Safe electrical outlets and wiring
  • Functional plumbing with hot and cold running water
  • A secure front door with proper locks
  • A home that is free from hazards like mold, leaks, or pests

You Are Protected from Retaliation
If you report a problem with your unit, your landlord is not allowed to retaliate by raising your rent, trying to evict you, or otherwise punishing you for speaking up.

Need Help or Have Questions?
If your home has a health or safety issue, you are encouraged to report it to your landlord. County Housing can work with you and your landlord to address the problem. If a landlord fails to make necessary repairs, we can work with you to make sure the concerns are addressed. You can call us at 314-428-3200 and press 3 to be connected to our inspections department.

Updates & Announcements

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

The Landlord Bulletin

Posted on by countyhousistg

July 2025 Landlord Newsletter

Table of Contents:

Welcome to The Landlord Bulletin

Dear Landlords,

As summer unfolds, I want to take a moment to thank you for your continued partnership and the critical role you play in helping families access safe, stable homes through the Housing Choice Voucher (HCV) program. Your collaboration is central to our mission at County Housing, and we deeply value the opportunity to work alongside you.

This issue of the Landlord Newsletter is packed with resources, reminders, and updates designed to support your success. Inside, you’ll find a spotlight on NSPIRE and what it means for future inspections, as well as key takeaways from our recent Keys to Success landlord event. We’re also sharing practical tools for screening potential tenants, a timely reminder about our HAP Payment Policy, and a new feature called A Place Called Home, where we highlight stories of impact made possible through your participation.

As always, we encourage you to reach out to our team with any questions or feedback. You’ll find updated contact information at the end of this issue—we’re here to help and eager to hear from you.

Thank you for your dedication, professionalism, and partnership. Together, we’re helping to build stronger, more stable communities.

Sincerely,

Shannon Koenig
Chief Executive Officer
County Housing

Spotlight on NSPIRE:

Streamlined Standards for Property Inspections

At County Housing, we are committed to ensuring that all residents have access to safe, quality housing. That’s why we’re preparing for the transition to NSPIRE—the new federal inspection standard from the U.S. Department of Housing and Urban Development (HUD).

What is NSPIRE?
NSPIRE (National Standards for the Physical Inspection of Real Estate) replaces the current HQS (Housing Quality Standards) inspection model. Designed to improve health and safety outcomes, NSPIRE places greater emphasis on the conditions that directly impact resident well-being—like fire safety, electrical hazards, and sanitation.

What This Means for You
As a landlord or property owner participating in the Housing Choice Voucher (HCV) program, you’ll start to see changes in how inspections are conducted and what inspectors are looking for. Some key shifts include:

  • Stronger focus on health & safety: Inspections will prioritize items that directly affect a resident’s quality of life, such as smoke detectors, mold/mildew presence, pest infestations, and secure entryways.

  • Simplified standards: NSPIRE reduces the number of vague or redundant inspection criteria, offering a more streamlined and understandable system.

  • Increased accountability: Properties will be assessed using a unified standard—whether public housing, project-based, or HCV—ensuring consistency across the board.

How to Prepare
We know that change can bring questions. That’s why we’re committed to keeping you informed every step of the way. As we move closer to full NSPIRE implementation, we will:

  • Share checklists and guides to help you prepare for inspections

  • Offer training opportunities and Q&A sessions for landlords

  • Provide advance notice of inspection changes and requirements

Our goal is to support you through this transition and ensure your properties continue to meet the evolving standards that protect and support our residents.

Stay tuned for more updates in future newsletters—and as always, reach out to our team if you have any questions or need assistance.

Landlord Engagement Meeting Recap

Keys to Success: Building Stronger Connections

We’re excited to share highlights from our recent in-person Landlord Engagement Meeting—part of County Housing’s new effort to strengthen our partnership with landlords through open communication, timely updates, and helpful resources. These in-person and virtual sessions are designed to provide a space where landlords can ask questions, share feedback, and get direct support on topics that matter most to you. If you missed the latest meeting, here are a few key takeaways:

Review of the Rent Café Landlord Portal
We reviewed the importance of keeping your portal account up to date. A properly set-up portal ensures you receive timely HAP payments, access to inspection updates, and can communicate efficiently with our team. If you need help accessing or updating your account, reach out to us at landlord@countyhousing.org.

Inspections Q&A
At our recent landlord meeting, several important inspection-related questions were raised. Below are some of the key topics and responses for your reference:

  • Carbon Monoxide Detectors
    Carbon monoxide (CO) detectors are required in all units that have a fuel-burning appliance (such as a gas stove, furnace, or water heater) or an attached garage. Detectors must be installed outside each sleeping area and on every level of the home, including the basement. Battery-operated or hardwired CO detectors are acceptable, as long as they are functional at the time of inspection.

  • Heating & Air Conditioning Systems
    During inspections, we verify that heating systems provide adequate warmth and cooling systems (if present) function properly. In colder months, heating must be sufficient to maintain a safe indoor temperature (typically at least 68°F). In summer, if the unit advertises central air or has a supplied A/C unit, it must be in working order. We encourage landlords to proactively check these systems before the seasons change to avoid delays or failed inspections.

  • Repairs & Responsibility for Maintenance
    In general, landlords are responsible for maintaining the unit in a safe, decent, and sanitary condition. This includes covering the cost of repairs for structural components, plumbing (e.g., broken faucets), electrical, heating/cooling systems, and other key elements of the home. Tenants may be held responsible only if damage is determined to be caused by negligence or abuse. Ultimately, the landlord must ensure all necessary repairs are made in a timely manner to comply with inspection standards.

Our Next Keys to Success Meeting

Virtual Training: Rent Café Portal for Landlords

Join us for a live virtual training session designed to help landlords navigate the Rent Café Landlord Portal with confidence and ease. Whether you’re new to the platform or looking for a refresher, this session will walk you through key features and functions to ensure you’re getting the most out of your portal access.

In this session, we’ll cover:

  • How to register and log into your account
  • Viewing and tracking Housing Assistance Payments (HAP)
  • Uploading documents and communicating with staff
  • Managing unit and tenant information
  • Tips for troubleshooting common issues

You’ll also have the opportunity to ask questions and get real-time support from our team.

Who should attend:
All landlords and property managers who currently participate in or are interested in the Housing Choice Voucher (HCV) program.

Date & Time: Aug. 7, 2025, at 10 a.m.

Location: Virtual/Microsoft Teams
Join the meeting
Meeting ID: 256 583 559 797
Passcode: Ni2EQ3Zg

Dial in by phone:
+1 816-298-9831,,749013611# United States, Parkville
Find a local number
Phone conference ID: 749 013 611#

Don’t miss this chance to enhance your experience and strengthen your partnership with County Housing!

Look for the next Keys to Success Meeting:

Ready for NSPIRE? A Live Briefing for Landlords

Date & Time: Sept. 8, 2025 from 10-11:30 a.m.

In-Person Location:
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

Virtual: Microsoft Teams
Join the meeting
Meeting ID: 215 618 118 933 0
Passcode: NB2Zd62d

Dial in by phone
+1 816-298-9831,,905152763# United States, Parkville
Find a local number
Phone conference ID: 905 152 763#

A Place Called Home

Partnering to Build Stronger Communities

At County Housing, we believe a home is more than four walls and a roof—it’s the foundation for stability, opportunity, and growth. As a valued landlord in the Housing Choice Voucher (HCV) program, you are a critical part of that foundation.

When you rent to an HCV participant, you’re doing more than filling a vacancy, you’re helping a family put down roots. Your property becomes the setting for milestones like a child’s first day at school, family dinners, and the comfort of knowing there’s a safe place to return to each night. That’s the power of home.

We understand that being a landlord involves real challenges, and we’re here to support you every step of the way. Our Landlord Liaison team is available to assist with questions, inspections, leasing, and more. If you need guidance or support, don’t hesitate to reach out at landlord@countyhousing.org.

Together, we’re creating stronger neighborhoods and brighter futures. Thank you for your continued partnership—and for making a lasting difference, one home at a time.

Resource Highlight:

What to Look for in a Tenant — Tips for Successful Screening

Finding the right tenant is one of the most important decisions a landlord can make. A strong tenant-landlord relationship can lead to fewer issues, more stable tenancies, and well-maintained properties. To support your success, here are key tips and best practices to consider when screening prospective tenants, especially those participating in the Housing Choice Voucher (HCV) program.

1. Establish Clear Rental Criteria
Before accepting applications, define your rental criteria in writing. Common factors include:

  • Rental history
  • Income and employment verification
  • Credit report
  • Background check
  • References from previous landlords

This helps ensure a fair and consistent process for all applicants.

2. Verify Rental History
Contact previous landlords to learn about the applicant’s payment habits, lease violations (if any), and whether the property was kept in good condition. A stable rental history is often a strong indicator of future behavior.

3. Check for Consistent Income
While HCV tenants have a portion of rent paid by County Housing, it’s still important to verify their portion can be reliably paid. Ask for recent pay stubs, benefit award letters, or other documentation showing income consistency.

4. Communicate Clearly
Ask questions and give the tenant space to do the same. Clear expectations—regarding rules, maintenance, and communication—set the foundation for a respectful and successful tenancy.

5. Use a Standard Application
Whether you develop your own or use a service, a standardized application form helps you collect and compare the same information from every applicant, promoting fairness and consistency.

Need more Guidance?

County Housing is here to support you. If you’d like a sample application form or guidance on best practices for screening HCV tenants, feel free to reach out to our team.

Screening well is the first step in building a positive landlord-tenant relationship—and a stronger, more stable community.

Housing Assistance Payment (HAP) Schedule Policy

County Housing is committed to ensuring timely and reliable Housing Assistance Payments (HAP) to our valued property owners and managers. To support your planning and maintain clear communication, we follow this payment schedule:

Payment Schedule:

  • Payments are typically processed on the 1st and 15th day of each month.

  • If the scheduled payment date falls on a weekend or holiday, payments will be processed on the following business day.

  • While payments are processed on schedule, actual deposit dates may vary based on bank processing times.

Important Notes:

  • Property owners and managers should account for standard banking timelines when anticipating their payment.

We greatly value your partnership and your dedication to providing safe, quality housing for our community.

Did you know?
The rent increase request form must be submitted between 120 and 60 days prior to the lease end date of the HAP contract. This can be done once annually.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025 through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Contact Us

We’re Here to Help

Do you have questions or need assistance? Our team is here to support you. Whether you need help with compliance or tenant issues or just want to share feedback, don’t hesitate to reach out.

Contact Information:

Thank you for being an integral part of the County Housing community. Your partnership helps us provide safe, affordable housing to those who need it most. We look forward to continuing our work together to build stronger, more vibrant neighborhoods.

Resident Connection

Posted on by countyhousistg

June 2025 Public Housing Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At County Housing, we believe that everyone deserves a safe, stable place to call home. That’s why this month, we’re focusing on safety—not just as a concept, but as a commitment we live out in every interaction, every update, and every investment we make in our communities.

From the arrival of our clearly marked fleet vehicles to the implementation of staff uniforms, we are taking visible steps to ensure you know who is working in your neighborhood and their role in supporting our communities. We’ve also made important updates to our policies, including our new Firearms & Weapons Policy, which is designed to promote safety for everyone in our communities.

These changes are just part of our ongoing effort to listen to your concerns and lead with transparency and care. We are building a culture of responsiveness, where your voice shapes the path forward.

Thank you for being part of the County Housing community. Your partnership helps make our neighborhoods stronger, safer, and more connected.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Staying Safe at Home: Updates for our Community

At County Housing, your safety is our top priority. This month, we’re highlighting several important updates designed to support a safe, respectful, and secure living environment for all.

Fleet Arrival: What to Expect

You may notice new County Housing vehicles in your neighborhood! These marked vehicles are part of our updated fleet, helping our staff respond to maintenance and inspection needs more efficiently and safely.

What to look for:

  • Clearly marked County Housing logos
  • Uniformed team members (see more below!)
  • Courteous, professional staff ready to help

Spot Our Team in Uniforms

All County Housing maintenance and inspection staff will now be wearing official uniforms. This ensures you know exactly who is entering your property and adds another layer of safety and trust.

Our uniforms include:

  • County Housing branded shirts
  • Visible ID badges
  • Professional and approachable appearance

If someone visits your residence claiming to be with County Housing and is not in uniform or doesn’t have ID, do not let them in and call us right away.

Admissions and Continued Occupancy Policies (ACOP) Update

Last year, the County Housing Board of Commissioners approved updates to the Admissions and Continued Occupancy Policies (ACOP). Residents can view the updated document anytime at this link.

Firearms & Weapons Policy

As part of our continued effort to keep our communities safe, we have updated the ACOP to include a new Firearms & Weapons Policy.

This policy clearly outlines prohibited items and expectations to ensure every household feels secure. Details are available here.

Coming Soon: Maintenance IQ – Smarter, Safer Service for Our Communities

At County Housing, the safety of our residents and staff is always a top priority. That’s why we’re excited to announce the upcoming launch of Maintenance IQ, a new digital tool that will modernize how we manage and track home inspections and maintenance work orders. This platform is designed to make the process more efficient, more transparent, and most importantly, safer.

Launching soon across our communities, Maintenance IQ will help streamline communication and enhance coordination. It will complement other safety measures we’re putting in place, such as clearly marked fleet vehicles, staff uniforms for easy identification, and updated policies that promote secure, well-maintained living environments.

Once implemented, Maintenance IQ will provide:

  • Quicker response times – Work orders will be logged and routed faster, meaning issues can be addressed more promptly

  • Better scheduling – Maintenance teams will be able to better prioritize and plan service calls, reducing delays and minimizing disruptions

  • Real-time text message updates – Residents will receive notifications regarding inspections and maintenance requests

  • Greater transparency – You’ll always know what’s happening and when, building confidence in the inspection and maintenance process

Maintenance IQ is part of our ongoing commitment to using smart, resident-centered solutions to improve service delivery, communication, and safety throughout County Housing com

Firearms & Weapons Policy

Important Update: New Firearms and Weapons Policy

At County Housing, we are deeply committed to the safety and well-being of our residents, guests, and employees. To reinforce this commitment, we are introducing a new Firearms and Weapons Policy, which was adopted by the Board of Commissioners in late 2024 and will take effect July 1, 2025.

This policy has been thoughtfully crafted to enhance the safety and security of our communities. We understand the importance of balancing safety with respect for individual rights, and this policy aims to provide clear guidelines on the possession and handling of firearms and weapons within County Housing properties.

What You Need to Know About the Policy

  • Purpose: The Firearms and Weapons Policy aims to protect residents, visitors, and staff by encouraging responsible ownership, safe storage, and proper handling of firearms and weapons.

  • Your Rights: Residents maintain their right to bear arms as law permits.

  • Your Responsibilities: All residents must comply with local, state, and federal laws regarding firearms and weapons, as outlined in your lease agreement. This includes ensuring the proper storage of firearms to prevent accidental harm and to ensure that unauthorized individuals cannot access them. Compliance with these laws and the terms of your lease is essential for maintaining the safety and security of our community.

  • Consequences of Violations: Unlawful possession, improper storage, or actions that endanger others may result in enforcement actions, including lease termination or eviction.

Learn More

The full Firearms and Weapons Policy, along with the FAQ and additional information can be found here.

Safe & Sound

Stay Cool, Stay Safe!

As summer temperatures rise, it’s important to take precautions to stay safe and healthy:

  • Stay Hydrated: Drink plenty of water, especially if you’re spending time outside.

  • Use Fans or AC: Keep your home cool with fans or air conditioning. If your AC isn’t working properly, contact your landlord right away.

  • Check on Neighbors: If you have elderly or medically vulnerable neighbors, check in on them during hot days.

Know the Signs of Heat-Related Illness Watch for symptoms like dizziness, headache, or nausea, and move to a cooler space right away. When in doubt, call 911.

🚨 Emergency Maintenance Reminder:
If you experience an emergency maintenance issue (such as a gas leak, no heat or A/C, flooding, or electrical hazard), call our 24/7 maintenance line right away at:
📞 (314) 492-3811

Community Connect

Your 24/7 Link to Local Help — Call 2-1-1

When you need help, it’s not always easy to know where to turn. That’s why United Way 211 is here, connecting you to agencies and resources in your area 24 hours a day, 7 days a week.

Whether you’re looking for support with housing, food, healthcare, or job training, 211 is a free and confidential service that can guide you to the right resources to help you and your family live your best possible lives.

Here are just a few ways 211 can help:

  • Basic Needs: Find local food pantries, shelters, and help with rent, utilities, or mortgage payments.

  • Health Resources: Get connected to Medicaid, Medicare, prenatal care, mental health services, crisis intervention, and substance use counseling.

  • Support for Seniors & People with Disabilities: Learn about home-delivered meals, home health care, transportation, and day programs.

  • Help for Children & Families: Access after-school programs, childcare referrals, family counseling, and early childhood learning resources.

  • Job Support: Explore GED prep, ESL classes, job training, and financial or transportation assistance.

  • Disaster Assistance: During severe weather or emergencies, 211 can provide info on shelters, disaster recovery resources, and more.

Just dial 2-1-1 or visit www.211helps.org to get started. You’re never alone; help is always just a call or click away.

Need Help Staying Cool This Summer? – Cool-Down St. Louis is here to help.

As temperatures rise, it’s important to stay safe and cool—especially during extreme heat. If you or someone you know is struggling with high utility bills or doesn’t have access to air conditioning, Cool-Down St. Louis may be able to help.

This local nonprofit provides assistance with utility bills and helps connect eligible households with air conditioners or other cooling resources during the summer months.

How they can help:

  • Utility assistance to help prevent shutoffs
  • Air conditioners for qualifying seniors and individuals with disabilities
  • Tips and information to stay safe in extreme heat

Visit HeatUpStLouis.org to apply for assistance or call 314-241-0001 if you’re a senior in need of help. Let’s look out for one another this summer. If you know a neighbor who may benefit from this resource, please help spread the word!

Maintenance Matters

Staying Safe at Home this Summer

1. Fire Safety Starts at Home

  • Test your smoke detectors monthly; press the button to be sure it’s working.
  • Keep flammable items away from stovetops and unplug small appliances when not in use.

2. Electrical Check-Up

  • Don’t overload outlets or power strips; this can cause overheating.
  • If you notice flickering lights or outlets that feel hot, report it to maintenance right away.
  • Extension cords are for temporary use only; avoid using them long-term.

3. Pest Prevention = Safer Spaces

  • Store food in sealed containers and clean up crumbs or spills promptly.
  • Report any pest sightings early; don’t wait!
  • Keep outdoor trash areas clean and lids tightly closed.

4. Keep Hallways and Exits Clear

  • Avoid blocking doorways, hallways, or windows – especially important in case of emergency.
  • Report any broken lights in shared areas for better visibility at night.

5. Summer Safety Tips

  • Watch out for slippery surfaces near entryways during rainy days. Wipe shoes and let us know if mats need replacing.
  • Keep grills at least 10 feet away from your unit and never grill on porches or balconies.

Updates & Announcements

Making the Best of Housing: Understanding Occupancy Alignment

Occupancy Alignment is a HUD Rule and a County Housing Policy

Did you know that County Housing follows occupancy standards, a policy based on U.S. Department of Housing and Urban Development (HUD) rules? It’s all about making the most of our housing resources to serve as many families as possible.

What Is Occupancy Alignment?

Over time, household sizes can change. Maybe the kids have grown up and moved out, or maybe your family has expanded. Occupancy alignment means making sure families are living in homes that are the right size for their current household makeup.

Why It Matters

This process helps:

  • Reduce wait times for families still seeking housing
  • Ensure fair and efficient use of available units
  • Keep housing responsive to community needs

What Happens If a Unit No Longer Matches a Household’s Size?

If it’s determined that your household no longer fits the size of your current unit, County Housing will contact you to discuss the next steps.

We’re Always Here to Help

We know that moving is a big deal, and we’re committed to working with you. Our goal is to make sure everyone has a home that’s safe, suitable, and available when it’s needed most.

Together, we can make our housing resources go further, helping more families find a place to call home.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Juneteenth – Thursday, June 19
  • Independence Day – Friday, July 4
  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

The Voucher Voice

Posted on by countyhousistg

June 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

CEO Message

Listening and Leading

Dear Residents,

At County Housing, we believe that everyone deserves a safe, stable place to call home. That’s why this month, we’re focusing on safety, not just as a concept, but as a commitment we live out in every interaction, every update, and every investment we make in our communities.

From the arrival of our clearly marked fleet vehicles to the implementation of staff uniforms, we are taking visible steps to ensure you know who is working in your neighborhood and understand their role in supporting our communities. We’ve also made important updates to our policies, including our new Firearms & Weapons Policy, which is designed to promote safety for everyone in our communities.

These changes are just part of our ongoing effort to listen to your concerns and lead with transparency and care. We are building a culture of responsiveness, where your voice shapes the path forward.

Thank you for being part of the County Housing community. Your partnership helps make our neighborhoods stronger, safer, and more connected.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Staying Safe at Home: Updates for our Community

At County Housing, your safety is our top priority. This month, we’re highlighting several important updates designed to support a safe, respectful, and secure living environment for all.

Fleet Arrival: What to Expect

You may notice new County Housing vehicles in your neighborhood! These marked vehicles are part of our updated fleet, helping our staff respond to maintenance and inspection needs more efficiently and safely.

What to look for:

  • Clearly marked County Housing logos
  • Uniformed team members (see more below!)
  • Courteous, professional staff ready to help

Spot Our Team in Uniforms

All County Housing maintenance and inspection staff will now be wearing official uniforms. This ensures you know exactly who is entering your property and adds another layer of safety and trust.

Our uniforms include:

  • County Housing branded shirts
  • Visible ID badges
  • Professional and approachable appearance

If someone visits your residence claiming to be with County Housing and is not in uniform or doesn’t have ID, do not let them in and call us right away.

Administrative Plan Update

As of June 1, the County Housing Board of Commissioners has approved updates to the Administrative Plan. Residents can view the updated plan anytime on this website.

Firearms & Weapons Policy

As part of our continued effort to keep our communities safe, we have updated the Administrative Plan to include a new Firearms & Weapons Policy.

This policy clearly outlines prohibited items and expectations to ensure every household feels secure. Details are available here.

Coming Soon: Maintenance IQ – Smarter, Safer Service for Our Communities

At County Housing, resident and staff safety remains our top priority. That’s why we’re introducing Maintenance IQ—a powerful new tool that will enhance the way we conduct and track home inspections.

Launching soon across our communities, Maintenance IQ will modernize the inspection process by improving coordination, increasing transparency, and supporting quicker response times. This digital platform is designed to make inspections safer, more efficient, and more predictable for everyone involved.

In addition to new safety measures like clearly marked fleet vehicles and identifiable staff uniforms, Maintenance IQ will help ensure your home is well cared for with features such as:

  • Smarter Inspections – Inspection teams will be able to schedule and prioritize visits more effectively, reducing delays and helping ensure timely service

  • Real-time notifications – Residents will receive text message updates about upcoming inspections, so you’re always informed

  • Improved transparency – You’ll know when to expect inspections and what they involve, helping build trust and clarity around the process

  • Faster issue resolution – By streamlining communication, concerns identified during inspections can be addressed more promptly

Maintenance IQ is one more way we’re using smart, resident-centered solutions to improve service and safety at County Housing.

Thank you for partnering with us to help keep your home safe, secure, and well maintained.

Firearms & Weapons Policy

Important Update: New Firearms and Weapons Policy

At County Housing, we are deeply committed to the safety and well-being of our residents, guests, and employees. To reinforce this commitment, we are introducing a new Firearms and Weapons Policy, which was adopted by the Board of Commissioners in late 2024 and will take effect July 1, 2025.

This policy has been thoughtfully crafted to enhance the safety and security of our communities. We understand the importance of balancing safety with respect for individual rights, and this policy aims to provide clear guidelines on the possession and handling of firearms and weapons within County Housing properties.

What You Need to Know About the Policy

  • Purpose: The Firearms and Weapons Policy aims to protect residents, visitors, and staff by encouraging responsible ownership, safe storage, and proper handling of firearms and weapons.

  • Your Rights: Residents maintain their right to bear arms as law permits.

  • Your Responsibilities: All residents must comply with local, state, and federal laws regarding firearms and weapons, as outlined in your lease agreement. This includes ensuring the proper storage of firearms to prevent accidental harm and to ensure that unauthorized individuals cannot access them. Compliance with these laws and the terms of your lease is essential for maintaining the safety and security of our community.

  • Consequences of Violations: Unlawful possession, improper storage, or actions that endanger others may result in enforcement actions, including lease termination or eviction.

Learn More

The full Firearms and Weapons Policy, along with the FAQ and additional information can be found here.

Safe & Sound

Stay Cool, Stay Safe!

As summer temperatures rise, it’s important to take precautions to stay safe and healthy:

  • Stay Hydrated: Drink plenty of water, especially if you’re spending time outside.

  • Use Fans or AC: Keep your home cool with fans or air conditioning. If your AC isn’t working properly, contact your landlord right away.

  • Check on Neighbors: If you have elderly or medically vulnerable neighbors, check in on them during hot days.

Know the Signs of Heat-Related Illness Watch for symptoms like dizziness, headache, or nausea, and move to a cooler space right away. When in doubt, call 911.

🧯 Fire Safety Tip of the Month:
Test your smoke detectors monthly and never remove the batteries

Community Connect

Your 24/7 Link to Local Help — Call 2-1-1

When you need help, it’s not always easy to know where to turn. That’s why United Way 211 is here, connecting you to agencies and resources in your area 24 hours a day, 7 days a week.

Whether you’re looking for support with housing, food, healthcare, or job training, 211 is a free and confidential service that can guide you to the right resources to help you and your family live your best possible lives.

Here are just a few ways 211 can help:

  • Basic Needs: Find local food pantries, shelters, and help with rent, utilities, or mortgage payments.

  • Health Resources: Get connected to Medicaid, Medicare, prenatal care, mental health services, crisis intervention, and substance use counseling.

  • Support for Seniors & People with Disabilities: Learn about home-delivered meals, home health care, transportation, and day programs.

  • Help for Children & Families: Access after-school programs, childcare referrals, family counseling, and early childhood learning resources.

  • Job Support: Explore GED prep, ESL classes, job training, and financial or transportation assistance.

  • Disaster Assistance: During severe weather or emergencies, 211 can provide info on shelters, disaster recovery resources, and more.

Just dial 2-1-1 or visit www.211helps.org to get started. You’re never alone; help is always just a call or click away.

Need Help Staying Cool This Summer? – Cool-Down St. Louis is here to help.

As temperatures rise, it’s important to stay safe and cool—especially during extreme heat. If you or someone you know is struggling with high utility bills or doesn’t have access to air conditioning, Cool-Down St. Louis may be able to help.

This local nonprofit provides assistance with utility bills and helps connect eligible households with air conditioners or other cooling resources during the summer months.

How they can help:

  • Utility assistance to help prevent shutoffs
  • Air conditioners for qualifying seniors and individuals with disabilities
  • Tips and information to stay safe in extreme heat

Visit HeatUpStLouis.org to apply for assistance or call 314-241-0001 if you’re a senior in need of help. Let’s look out for one another this summer. If you know a neighbor who may benefit from this resource, please help spread the word!

Updates & Announcements

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Juneteenth – Thursday, June 19
  • Independence Day – Friday, July 4
  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

Striving for Service Excellence: How County Housing is Putting Residents First

Posted on by countyhousistg

At County Housing, customer service is more than a department, it’s a commitment that guides everything we do. From answering phones to responding to maintenance requests, we understand that every interaction shapes the experience of our residents. That’s why we’re proud to share the highlights of our Q1 Customer Service Survey—and the steps we’re taking to keep improving.

What Residents Are Saying

In the first quarter of 2025, we heard directly from hundreds of residents through our Customer Service Survey. The feedback was clear: many residents see and appreciate the positive changes happening across our communities. We were encouraged to learn that satisfaction with response times, staff professionalism, and overall communication continues to trend upward.

At the same time, the survey helped us identify areas where we can do better—and we’re listening. Whether it’s ensuring timely follow-up or improving clarity around service processes, your input is helping shape real change.

Celebrating Our Staff

Behind the numbers are the dedicated staff members who go above and beyond every day. We’re proud to recognize several team members who received multiple shout-outs from residents for their exceptional service:

  • Latrice Binion – mentioned as being “helpful and friendly”.

  • Terria Bright – received praise for being kind, helpful, professional, and informative.

  • Gabriela Court – appreciated for being helpful and understanding.

  • Denaijah Curry-Harris – noted as “wonderful.”

  • Melody Day – mentioned as providing great service.

  • Kelly Fraction – described as exceptional, with “impeccable” service.

  • Matthew Harms – recognized for being helpful and accommodating.

  • Chelsey Lovett – referred to as a “sweetheart.”

Thank you to every staff member who continues to lead with empathy, efficiency, and excellence. You are making a difference.

Improving Systems, Enhancing Safety

Excellent service also means thinking big. We’re investing in smarter systems and stronger policies to serve residents better:

  • Safety First: From the arrival of clearly marked fleet vehicles to new staff uniforms and updated policies like our Firearms & Weapons Policy, we’re taking visible steps to make our communities safer.

  • Occupancy Alignment: This initiative ensures that families are living in homes that fit their current needs—making space available for those on our waitlist while supporting current residents through respectful transitions. It’s a way to make the most of our housing stock and serve more families, more fairly.

  • Maintenance IQ: Our new digital tool allows us to track work orders more efficiently and notify residents via real-time text message updates. This means faster response times, better scheduling, and improved transparency.

Moving Forward Together

We are proud of the progress we’ve made—but we know service excellence is a journey, not a destination. Thank you for your ongoing support and engagement.

The Landlord Bulletin

Posted on by countyhousistg

April 2025 Landlord Newsletter

Table of Contents:

Welcome to The Landlord Bulletin

Dear Landlords,

As we welcome spring, I want to take a moment to express our appreciation for the vital role you play in providing safe, stable housing for families across our community. Your partnership is essential to the success of the Housing Choice Voucher (HCV) program, and we value the opportunity to work alongside you in ensuring quality housing for our residents.

At County Housing, we are committed to strengthening our relationships with landlords by providing clear communication, responsive support, and helpful resources. This newsletter is just one way we aim to keep you informed about important updates, best practices, and opportunities to engage with our team.

In this issue, you’ll find information on SEMAP and what it means for you as a landlord, strategies for building stronger landlord-tenant relationships, and upcoming opportunities to connect with our team through landlord engagement offerings. We encourage you to reach out with any questions or feedback—we want to ensure that our partnership continues to benefit you and the families you serve.

Thank you for your dedication and collaboration. We look forward to working together to build stronger communities.

Sincerely,

Shannon Koenig
Chief Executive Officer
County Housing

Understanding SEMAP:

What It Means for You as a Landlord

The Section Eight Management Assessment Program (SEMAP) is a key tool used to evaluate the performance of Housing Choice Voucher (HCV) programs across the country. But what exactly is SEMAP, and how does it impact you as a landlord?

What is SEMAP?
SEMAP is a system established by the U.S. Department of Housing and Urban Development (HUD) to assess how well public housing agencies (PHAs) administer the Housing Choice Voucher program. It ensures that PHAs are effectively managing the program and providing safe, decent, and affordable housing for families.

How is SEMAP Scored?
SEMAP uses 14 performance indicators to evaluate PHAs. These indicators measure factors such as:

  • Ensuring accurate and timely rent calculations
  • Conducting required housing inspections on schedule
  • Expanding housing choices for voucher holders
  • Managing program finances responsibly

PHAs receive a rating of High Performer, Standard Performer, or Troubled based on their SEMAP score. A strong SEMAP rating reflects an efficiently managed program that benefits both landlords and residents.

How Does SEMAP Affect You as a Landlord?
A well-performing PHA creates a more efficient and stable experience for landlords participating in the HCV program. A high SEMAP score means:

  • Timely inspections – Inspections are completed as scheduled, reducing delays in leasing or rent payments.

  • Accurate rent calculations – Ensuring fair and consistent payment standards.

  • Program stability – A well-managed program encourages more landlords to participate, leading to a more robust rental market.

If a PHA receives a lower SEMAP score, it may require additional oversight and improvements, which can sometimes affect program efficiency.

How Can Landlords Support a Strong HCV Program?
As a landlord, you play a vital role in helping maintain a strong HCV program. You can contribute by:

  • Keeping your rental units well-maintained and addressing repairs promptly.
  • Attending inspections and ensuring units meet HUD’s housing quality standards.
  • Communicating with the PHA about lease renewals, rent adjustments, and any concerns.

By working together, landlords and PHAs can ensure the Housing Choice Voucher program remains an effective resource for providing stable, affordable housing in our community. If you have questions about SEMAP or your role in the program, don’t hesitate to reach out to County Housing for more information!

Keys to Success

Navigating Successful Partnerships: Tools and Resources for Landlord Success

We’re excited to introduce a new way for landlords to connect with us! County Housing is launching in-person landlord engagement meetings to provide an opportunity to discuss topics that matter most to you and strengthen our ongoing partnership.

Date: June 3, 2025
Time: 5:30 p.m.
Location: County Housing, 8865 Natural Bridge Rd., St. Louis, MO 63121
📍Get directions

This session will cover:
✅ An overview of County Housing’s processes (e.g., inspections, payments, and communication)
✅ Best practices for maintaining positive landlord-tenant relationships
✅ Resources available to landlords to support residents and improve housing stability
✅ Q&A session to address landlord concerns directly

If you plan to attend, please RSVP to Anne-Marie Johnson, at annemariej@countyhousing.org.

A Place Called Home

Building Stronger Communities, One Home at a Time

At County Housing, we know that a home is more than just a physical space, it’s a place where stability begins, memories are made, and futures are shaped. As a landlord in the Housing Choice Voucher (HCV) program, you play a key role in helping families find not just a house, but a true place to call home.

Your willingness to open your doors to HCV participants does more than provide shelter, it offers a foundation for success. For many residents, your rental property becomes the backdrop for life’s most meaningful moments: a child’s first day at a new school, a family meal shared around the table, or the peace of knowing they have a secure and stable place to rest each night.

We recognize that being a landlord comes with responsibilities and challenges, and we’re here to support you. Our Landlord Liaisons are available to answer questions, provide guidance, and ensure that your partnership with County Housing is a positive and beneficial experience. Whether you need assistance with the leasing process, inspections, or program requirements, we are committed to making your experience seamless and rewarding. You can always reach our team at landlord@countyhousing.org.

By working together, we’re strengthening neighborhoods, creating opportunities, and ensuring that families have access to safe, quality housing. Your dedication helps make our community a better place – one home at a time.

Thank you for being an essential part of this mission. Together, we’re not just providing housing; we’re building brighter futures.

Resource Highlight:

Building Stronger Landlord-Tenant Relationships Through Communication

Clear and effective communication is key to maintaining positive relationships with your tenants and ensuring a smooth rental experience for both parties. Here are some best practices to improve communication and foster a respectful, professional relationship with your tenants:

1. Set Clear Expectations from the Start
When tenants first move in, provide a welcome packet or handbook that outlines:

  • Lease terms and conditions
  • Rent payment methods and due dates
  • Maintenance request procedures
  • Rules regarding property upkeep and common areas
  • Contact information for urgent and non-urgent issues

This helps prevent misunderstandings and ensures tenants know what to expect.

2. Be Responsive and Accessible
Tenants appreciate timely responses to their inquiries, whether it’s a maintenance request, lease question, or general concern.

  • Aim to acknowledge requests within 24 hours, even if a resolution takes longer.
  • Offer multiple ways for tenants to reach you, such as email, phone, or a tenant portal.
  • If you have an on-site property manager, ensure they are easily accessible and responsive.

3. Handle Maintenance Requests Efficiently
Addressing maintenance issues promptly improves tenant satisfaction and prevents small issues from turning into costly repairs.

  • Establish a clear system for submitting maintenance requests.
  • Keep tenants informed of timelines and updates on their requests.
  • Conduct seasonal maintenance checks and inform tenants of upcoming work.

4. Keep Written Records
Document all communications regarding lease agreements, repairs, complaints, and policy updates. This will protect both landlords and tenants in case of disputes and ensure clarity on what was discussed.

5. Be Professional and Approachable
A professional yet friendly approach helps foster trust and cooperation.

  • Remain courteous and respectful, even in difficult situations.
  • Approach concerns with a problem-solving mindset rather than a confrontational one.
  • If tensions arise, consider mediation services to resolve conflicts amicably.

6. Conduct Periodic Check-Ins
Rather than waiting for tenants to reach out with issues, consider occasional check-ins to see if they have any concerns. A quick email or message can go a long way in building goodwill and keeping an open line of communication.

By implementing these communication strategies, landlords can create a positive and cooperative rental environment, leading to longer tenancies, fewer disputes, and a stronger sense of community within their properties.

Additional Resources for Landlords

Whether you’re new to the Housing Choice Voucher (HCV) program or a long-time partner, these resources can help you stay informed and prepared.

  • HUD Landlord Resources: Explore tools, guides, and updates directly from HUD to support your participation in the HCV program.

  • NSPIRE Checklist: HUD’s NSPIRE checklist is a valuable tool for understanding what inspectors will be evaluating during unit inspections. We encourage landlords to review it as they prepare their units for inspection.

  • Administrative Plan & Other Documents: Our Administrative Plan outlines the policies and procedures that guide our HCV program. You can review the latest version here.

Housing Assistance Payment (HAP) Schedule Policy

County Housing is committed to ensuring timely and reliable Housing Assistance Payments (HAP) to our valued property owners and managers. To support your planning and maintain clear communication, we follow this payment schedule:

Payment Schedule:

  • Payments are typically processed on the 1st and 15th day of each month.

  • If the scheduled payment date falls on a weekend or holiday, payments will be processed on the following business day.

  • While payments are processed on schedule, actual deposit dates may vary based on bank processing times.

Important Notes:

  • Property owners and managers should account for standard banking timelines when anticipating their payment.

We greatly value your partnership and your dedication to providing safe, quality housing for our community.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Memorial Day – Monday, May 26
  • Juneteenth – Thursday, June 19
  • Independence Day – Friday, July 4
  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025 through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Contact Us

We’re Here to Help

Do you have questions or need assistance? Our team is here to support you. Whether you need help with compliance or tenant issues or just want to share feedback, don’t hesitate to reach out.

Contact Information:

Thank you for being an integral part of the County Housing community. Your partnership helps us provide safe, affordable housing to those who need it most. We look forward to continuing our work together to build stronger, more vibrant neighborhoods.

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