Landlord Incentives Program Off to a Strong Start in 2026
County Housing is excited to share the early success of our newly launched Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing across St. Louis County.
Through this program, eligible landlords may benefit from a variety of incentives, including:
Excess Damage Reimbursement
Security Deposit Assistance
Signing Bonuses
Landlord Partnership Fund support
Since the start of the year, we’ve already supported nine landlords through excessive damage reimbursements, along with providing security deposit assistance and signing bonuses for units located in high-opportunity ZIP codes.
This program reflects our ongoing commitment to making participation in the Housing Choice Voucher (HCV) Program more efficient, predictable, and rewarding, while continuing to connect families with quality housing options throughout our community.
To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.
Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.
Don’t wait—set up EFT today and enjoy faster, more convenient payments!
Planning a Rent Increase?
To ensure adequate processing time and avoid delays, rent increase requests should be submitted between 120 and 60 days prior to the expiration of the HAP Contract and lease term.
Please submit all rent increase requests to rent@countyhousing.org. Requests received outside of this timeframe may not be processed before the contract renewal date.
If you have questions regarding the rent increase process, please contact our office for assistance.
New Caseworker Look-up Tool
We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents: the Housing Program Specialist Look-Up Tool on our website.
This new tool gives you a simple way to find out who your tenant’s assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information.
Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
Updates & Reminders
Important Updates for Landlords: New Submission Process & Required Forms
County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.
New RFTA Submission Email
To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org
All RFTA packets should be submitted to this email moving forward to ensure timely processing.
Updated Landlord & Ownership Change Packets
We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:
The Landlord Packet has been newly added and may not have been previously available on the website.
Moving forward, all previous versions of these packets should be discarded.
Only the updated forms found at the link above will be accepted to avoid processing delays.
Why This Matters
Using the correct forms and submission process helps us:
Process requests more efficiently
Reduce delays and errors
Better serve both landlords and residents
We appreciate your cooperation and continued partnership in providing quality housing to our community.
If you have any questions, please don’t hesitate to reach out to our team.
2026 Holiday Schedule
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
At the heart of everything we do is a commitment to listen, learn, and improve. Your experiences, feedback, and ideas help shape how we serve you and how we grow as an organization.
Over the past several months, we’ve made a focused effort to hear directly from our Housing Choice Voucher families. Whether through conversations with staff, survey responses, or community interactions, your voices have provided valuable insight into what’s working well and where we can do better.
One thing we’ve heard clearly is the importance of communication, knowing what to expect, when to expect it, and where to go for help. In response, we are working to make our processes more transparent and easier to navigate. From improving how we share updates to simplifying forms and procedures, our goal is to reduce confusion and make your experience smoother.
We’ve also heard the challenges many families face in today’s housing market. Finding safe, affordable housing can be difficult, and we understand the stress that can come with that process. We are continuing to strengthen our partnerships with landlords and explore ways to expand housing opportunities for our participants.
This is an ongoing journey. Listening doesn’t stop, it’s something we are committed to doing every day. As we move forward, we will continue using your feedback to guide our decisions and improve our programs.
Thank you for your partnership, your patience, and your willingness to share your experiences with us. Together, we are building a stronger, more responsive program for everyone.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Stay Connected: Keep Your Contact Information Up to Date
Staying connected with our team is one of the most important ways to protect your housing assistance. When your contact information is up to date, we can quickly reach you with important updates, reminders, and time-sensitive information related to your voucher.
Why It Matters
We regularly send out important notices about:
Annual recertifications and required paperwork
Appointment scheduling and deadlines
Changes to your benefits or program requirements
Inspections and other time-sensitive updates
If we’re unable to reach you because your phone number or email address has changed, you could miss critical deadlines that may impact your assistance.
When Should You Update Your Information?
Please notify us right away if you’ve had any changes to:
Your phone number
Your email address
Your mailing address
Even small changes can make a big difference in ensuring you receive the information you need, when you need it.
How to Update Your Information
Updating your contact information is quick and easy:
Reach out directly to your Housing Program Specialist
Not sure who your specialist is? Use our Lookup Tool to find the right contact
Our goal is to make sure you stay informed and supported throughout your time in the program. Keeping your contact information current helps us serve you better and avoid unnecessary disruptions.
Stay connected. Stay informed. Stay on track. Thank you for helping us keep your information up to date!
Safe & Sound
Summer Safety for Your Home
Summer is a time for sunshine, family, and outdoor fun, but it’s also a good time to take a few simple steps to keep your home safe and comfortable during the warmer months.
Stay Cool and Hydrated High temperatures can quickly become dangerous, especially for children, older adults, and pets. Drink plenty of water throughout the day, use fans or air conditioning if available, and try to limit outdoor activities during the hottest parts of the day.
Practice Fire Safety Grilling and outdoor cooking are popular in the summer, but safety comes first. Always grill outside, away from your home, and never leave a grill unattended. If you use candles or fire pits, keep them a safe distance from structures and flammable materials. Make sure smoke detectors in your home are working and have fresh batteries.
Be Storm Ready Summer storms can bring heavy rain, strong winds, and power outages. Keep a small emergency kit on hand with flashlights, batteries, bottled water, and a phone charger. It’s also helpful to know where to go in your home to stay safe during severe weather.
Keep Kids Safe With school out, children are often home more during the day. Talk with them about basic safety rules, like not opening the door to strangers, staying away from hot surfaces, and wearing helmets when riding bikes or scooters.
Prevent Pests Warm weather can bring unwanted pests. Keep doors and windows closed or screened, take out trash regularly, and avoid leaving food out for long periods. Report any maintenance concerns to your property owner promptly.
A few small precautions can go a long way in helping you and your family enjoy a safe and happy summer. Stay safe, stay cool, and make the most of the season!
Community Connect
Discover More with St. Louis County Library
Looking for free, fun, and educational activities this summer? The St. Louis County Library is a great resource for individuals and families, especially while kids are out of school.
Throughout the summer months, the library offers a wide range of programs designed to keep children engaged, learning, and having fun. From story times for younger children to hands-on activities, crafts, and teen programs, there’s something for every age group.
One of the most popular offerings is the Library’s Summer Reading Program, which encourages kids and teens to keep reading while school is out. Participants can earn prizes, track their progress, and build strong reading habits in a fun and supportive environment.
In addition to youth programming, the library provides valuable resources for the whole family, including:
Free access to books, audiobooks, movies, and digital content
Homework help and tutoring resources
Computer and internet access
Job search assistance and career resources
Educational workshops and community events
Whether you’re looking for a cool place to spend a hot summer day, help your child stay on track academically, or access important services, the library is here to help.
To find a branch near you or explore upcoming events, visit the St. Louis County Library website or stop by your local branch.
We would like to remind you about our new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
HAP Payment Schedule
The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.
The County Housing Office is Open and Available to Serve You!
Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.
County Housing 2026 Holiday Schedule
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
At our agency, listening to our residents is not just a priority; it’s essential to our growth and improvement. Your feedback, concerns, and ideas help guide the decisions we make every day across our Public Housing communities.
Over the past several months, we’ve been focused on strengthening communication and responsiveness. Through resident meetings, conversations with property staff, and direct feedback, we’ve gained valuable insight into your experiences, especially around maintenance, communication, and community safety.
One of the key themes we’ve heard is the importance of timely and clear communication. Residents want to know when work orders will be completed, how to report concerns, and where to turn when they need help. In response, we are working to improve how we share updates, streamline maintenance processes, and ensure residents feel informed every step of the way.
We also understand how important it is to feel safe and comfortable in your home and neighborhood. We are continuing to partner with local organizations to explore ways to strengthen community engagement and support resident-led initiatives.
This is ongoing work, and your voice remains at the center of it. We are committed to listening, learning, and taking action based on what we hear. Together, we can continue building communities that residents are proud to call home.
Thank you for being an important part of our community.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Think Before You Flush: The Truth About “Flushable” Wipes
Disposable wipes may seem like a quick and easy solution for cleaning and personal hygiene—but flushing them can lead to big (and expensive) problems for you and your community.
Are “Flushable” Wipes Really Flushable?
Despite what the packaging says, most disposable wipes do not break down the same way toilet paper does. Instead of dissolving quickly, wipes stay intact and can build up in pipes, leading to stubborn clogs and sewer backups.
What Happens When Wipes Are Flushed?
Toilets and drains can become blocked
Sewage can back up into sinks, tubs, or floors
Costly plumbing repairs may be needed
Building-wide systems can be impacted—not just your unit
Even a few wipes flushed over time can create major issues.
What Should You Do Instead?
Only flush toilet paper—it’s designed to break down safely
Dispose of wipes (even “flushable” ones), paper towels, and hygiene products in the trash
Keep a small lined trash can in your bathroom for convenience
Help Keep Our Community Running Smoothly
Taking a few extra seconds to throw wipes in the trash instead of the toilet helps prevent disruptions, protects your home, and keeps maintenance costs down for everyone.
If you’re experiencing slow drains or plumbing issues, please report them promptly so our maintenance team can assist.
Small habits make a big difference—thank you for doing your part!
Safe & Sound
Summer Safety for Your Home
Summer is a time for sunshine, family, and outdoor fun, but it’s also a good time to take a few simple steps to keep your home safe and comfortable during the warmer months.
Stay Cool and Hydrated High temperatures can quickly become dangerous, especially for children, older adults, and pets. Drink plenty of water throughout the day, use fans or air conditioning if available, and try to limit outdoor activities during the hottest parts of the day.
Practice Fire Safety Grilling and outdoor cooking are popular in the summer, but safety comes first. Always grill outside, away from your home, and never leave a grill unattended. If you use candles or fire pits, keep them a safe distance from structures and flammable materials. Make sure smoke detectors in your home are working and have fresh batteries.
Be Storm Ready Summer storms can bring heavy rain, strong winds, and power outages. Keep a small emergency kit on hand with flashlights, batteries, bottled water, and a phone charger. It’s also helpful to know where to go in your home to stay safe during severe weather.
Keep Kids Safe With school out, children are often home more during the day. Talk with them about basic safety rules, like not opening the door to strangers, staying away from hot surfaces, and wearing helmets when riding bikes or scooters.
Prevent Pests Warm weather can bring unwanted pests. Keep doors and windows closed or screened, take out trash regularly, and avoid leaving food out for long periods. Report any maintenance concerns to our Maintenance Department promptly.
A few small precautions can go a long way in helping you and your family enjoy a safe and happy summer. Stay safe, stay cool, and make the most of the season!
Community Connect
Discover More with St. Louis County Library
Looking for free, fun, and educational activities this summer? The St. Louis County Library is a great resource for individuals and families, especially while kids are out of school.
Throughout the summer months, the library offers a wide range of programs designed to keep children engaged, learning, and having fun. From story times for younger children to hands-on activities, crafts, and teen programs, there’s something for every age group.
One of the most popular offerings is the Library’s Summer Reading Program, which encourages kids and teens to keep reading while school is out. Participants can earn prizes, track their progress, and build strong reading habits in a fun and supportive environment.
In addition to youth programming, the library provides valuable resources for the whole family, including:
Free access to books, audiobooks, movies, and digital content
Homework help and tutoring resources
Computer and internet access
Job search assistance and career resources
Educational workshops and community events
Whether you’re looking for a cool place to spend a hot summer day, help your child stay on track academically, or access important services, the library is here to help.
To find a branch near you or explore upcoming events, visit the St. Louis County Library website or stop by your local branch.
Your home should be a safe and comfortable place for you and your family. Our maintenance team is here to help, but we also rely on residents to report issues promptly and help us keep units in good condition. Here are a few important reminders to keep things running smoothly:
How to Submit a Work Order If something in your unit needs repair, please report it as soon as possible. Be sure to include your unit number and a clear description of the issue, so our team can respond appropriately. The sooner we know, the sooner we can fix it!
Emergency vs. Routine Repairs Understanding the difference helps us prioritize urgent needs:
Emergency repairs include things like no heat in cold weather, major water leaks, electrical hazards, or anything that threatens safety or property. These are addressed as quickly as possible, including after hours.
Routine repairs include items like dripping faucets, minor appliance issues, or small repairs. These are scheduled during regular business hours.
Getting Ready for Your Maintenance Visit To help our team complete repairs quickly and safely:
Make sure the area needing repair is easy to access
Secure pets before staff arrive
Ensure someone 18 or older is home if required
Share as much detail as possible about the issue
Simple Tips to Prevent Common Issues A few small habits can help prevent bigger problems:
Avoid pouring grease or food down drains
Use bathroom fans or open windows to reduce moisture
Don’t overload electrical outlets
Dispose of trash regularly to help prevent pests
When to Call Maintenance:
Call immediately for emergencies like major leaks, no water, or electrical issues
Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!
We’re Here to Help Our maintenance staff works hard to keep our communities in great shape, and your cooperation makes a big difference. By reporting concerns early and following these tips, you help us serve you better and keep your home in top condition.
NEED HELP?
Call our main number, (314) 428-3200, and follow the prompts to the public housing department, or email us at phmsr@countyhousing.org.
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
County Board Meeting Schedule – Meetings begin at noon County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
September 8, 2026
November 10, 2026
Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m. County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
June 23, 2026
September 22, 2026
November 17, 2026
Olivette Board Meeting Schedule – Meetings begin at noon Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
August 25, 2026
October 27, 2026
Pagedale Board Meeting Schedule – Meetings begin at noon Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
August 11, 2026
October 13, 2026
December 8, 2026
County Housing 2026 Holiday Schedule
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
County Housing is proud to share that our new Landlord Incentives Program is off and running in the first quarter of 2026, already making a meaningful impact for both landlords and the families we serve.
Designed to strengthen partnerships with property owners while expanding access to quality housing, the program is helping create more opportunities for stability, investment, and long-term success across our community.
Supporting Quality Housing and Strong Partnerships
Since its launch, the Landlord Incentives Program has provided critical support to landlords committed to maintaining safe, well-kept homes. By offering financial incentives and resources, the program helps offset costs associated with property upkeep, unit improvements, and tenant placement.
These efforts not only benefit landlords but also ensure that residents have access to housing that is clean, stable, and sustainable.
Creating Pathways to Opportunity
The Landlord Incentives Program is expanding access to housing opportunities by encouraging greater participation from property owners and strengthening connections with community partners. As more landlords take advantage of the program, residents benefit from increased housing options, improved placement opportunities, and stronger support networks. This growing engagement helps remove barriers, making it easier for individuals and families to access stable housing and the resources available through our partner organizations.
Early Success, Lasting Impact
While still in its early stages, the Landlord Incentives Program is already demonstrating the power of collaboration. Landlords are feeling more supported, residents are experiencing greater housing stability, and our community is benefiting from stronger, more sustainable housing options.
County Housing remains committed to building on this momentum throughout 2026—continuing to invest in programs that expand opportunity, strengthen neighborhoods, and help individuals and families thrive.
We’re proud to share our 2026 Performance Report, highlighting how County Housing continues to deliver impactful services, strengthen community partnerships, and drive meaningful progress in the year ahead.
As we move into April and the spring season, I want to take a moment to thank you for being an important part of the County Housing community. It is truly a privilege to serve you through the Housing Choice Voucher Program, and we value the partnership we share with each of you.
Spring is often a time of renewal and fresh starts. We recognize that having a stable place to call home provides more than just shelter; it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing while providing clear communication and guidance every step of the way.
As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to report any changes in income or household size as soon as possible. Keeping your information up to date helps ensure your assistance continues smoothly and without interruption.
Thank you for the trust you place in County Housing. We are committed to listening, learning, and leading in ways that best support you and your family.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Exciting Update: Our HCV Caseworkers Are Now Housing Program Specialists
We are excited to share a small but meaningful change in our HCV team! Moving forward, our valued Caseworkers will be known as Housing Program Specialists.
While the title is new, the important work you’ve come to know and rely on will remain the same. These dedicated team members continue to provide the same personalized support, guidance, and resources to help residents navigate the Housing Choice Voucher program.
The updated title reflects the breadth of their expertise and the professional role they play in helping residents access housing, maintain their vouchers, and thrive in the community. It’s a change that highlights the professionalism, knowledge, and commitment of our team members.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
🔍 Find Your Housing Program Specialist
We are excited to announce a new Look-up Tool for residents! This tool allows you to easily find your assigned Housing Program Specialist and access their contact information, so you can get the support and guidance you need quickly.
We appreciate the incredible work of all our Housing Program Specialists and look forward to continuing to support our residents together.
Safe & Sound
Spring Safety Reminders for Your Home
As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.
Test Smoke & Carbon Monoxide Detectors Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.
Keep Exits Clear Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.
Report Maintenance Issues Promptly If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.
Grill & Outdoor Safety As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.
Update Emergency Contacts Make sure your landlord has current contact information in case of emergency repairs or urgent notifications.
Your safety matters. Taking small steps now can help prevent larger issues later. If you have questions about Housing Choice Voucher program requirements or inspections, please reach out to your Housing Program Specialist.
Community Connect: Supporting Our Community Together
Stay Informed and Save: Energy Assistance and Resources from Ameren
Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.
Energy Assistance Programs Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.
Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️
As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.
🌪 What does that mean for you?
📍 Sirens now sound by zone The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.
⚡ Faster, automated alerts When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.
🎯 More accurate warnings This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.
🔊 Important reminder: Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.
✔ If you hear a siren — take shelter immediately and seek more information.
📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).
The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.
HAP Payment Schedule
The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available on our website.
Keep Your Contact Information Up to Date
Staying connected is important! If your phone number or email address changes, please be sure to update your contact information with us as soon as possible so you don’t miss important updates about your housing assistance.
You can update your information by contacting your Housing Program Specialist directly—use our new Lookup Tool if you’re unsure who to reach out to—or by emailing us at voucher@countyhousing.org.
Thank you for helping us keep your information current!
County Housing 2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
As we welcome April and the start of spring, I want to take a moment to thank you for being an important part of our Public Housing community. It is a privilege to serve you, and we remain committed to ensuring our properties are safe, well-maintained, and places you are proud to call home.
We understand that stable housing provides the foundation for opportunity, growth, and peace of mind. Our team continues to focus on responsive maintenance, property improvements, and clear communication to support your comfort and safety. Spring also brings opportunities for renewal — whether through community initiatives, property updates, or simply reconnecting with neighbors.
Your voice matters. We are committed to listening to your feedback and using it to guide improvements across our communities. I encourage you to stay engaged, attend resident meetings when possible, and communicate any maintenance needs or concerns promptly so we can address them efficiently.
Thank you for your continued partnership and for helping make our communities strong. We are proud to serve you and remain dedicated to listening, learning, and leading with your needs at the forefront.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
Stay Informed and Save: Energy Assistance and Resources from Ameren
Managing your energy bills can sometimes feel overwhelming, but Ameren Missouri offers a variety of programs and resources to help residents stay comfortable, safe, and informed.
Energy Assistance Programs Ameren provides support for qualifying households through programs like LIHEAP and Ameren’s own bill assistance initiatives. These programs can help make energy costs more manageable, especially during the colder months.
As the weather warms up, it’s a great time to refresh your home and review a few important safety tips to help keep you and your family safe and comfortable.
Test Smoke & Carbon Monoxide Detectors Make sure all smoke and carbon monoxide detectors are working properly. Test them monthly and replace batteries as needed. If a detector is not working, notify your landlord right away.
Keep Exits Clear Ensure all exits, hallways, and stairways remain clear of clutter. In an emergency, clear pathways can make all the difference.
Report Maintenance Issues Promptly If you notice plumbing leaks, electrical issues, mold, pest concerns, or anything that may impact your health or safety, contact your landlord immediately. Addressing concerns early can prevent larger problems later.
Grill & Outdoor Safety As outdoor cooking season begins, remember that grills should never be used indoors or on balconies. Keep grills a safe distance away from buildings and always supervise when in use.
Update Emergency Contacts Make sure you provide us with your current contact information in case of emergency repairs or urgent notifications. Your safety matters. Taking small steps now can help prevent larger issues later.
Community Connect
Did you know St. Louis County’s outdoor warning sirens don’t always sound countywide anymore? 🌪️
As of September 1, 2025, St. Louis County upgraded the outdoor warning siren system to a zone-based activation system. That means sirens no longer sound countywide for every warning.
🌪 What does that mean for you?
📍 Sirens now sound by zone The County is divided into North, Central, and South zones. If severe weather threatens your zone, the sirens will sound there. If you don’t hear sirens, your area may not be included in the warning.
⚡ Faster, automated alerts When the National Weather Service issues a tornado warning that intersects a zone, sirens automatically activate in the impacted area.
🎯 More accurate warnings This targeted approach helps reduce unnecessary siren activations and keeps alerts focused where the actual threat exists.
🔊 Important reminder: Outdoor warning sirens are designed to alert people who are outside. Always have multiple ways to receive weather alerts, like NOAA Weather Radio, emergency alerts on your phone, or local media.
✔ If you hear a siren — take shelter immediately and seek more information.
📅 Sirens are still tested county wide on the first Monday of each month (weather permitting).
Reporting issues early helps us fix problems faster and keeps your home safe and comfortable. Thank you for doing your part!
Updates & Announcements
Board Meetings – You’re Invited!
All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!
County Board Meeting Schedule – Meetings begin at noon County Housing Headquarters 8865 Natural Bridge Road St. Louis, MO 63121
May 12, 2026
September 8, 2026
November 10, 2026
Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m. County Housing Headquarters 8865 Natural Bridge Rd., St. Louis, MO 63121
June 23, 2026
September 22, 2026
November 17, 2026
Olivette Board Meeting Schedule – Meetings begin at noon Olivette City Hall 1140 Dielman Rd., Olivette, MO 63132
April 28, 2026
August 25, 2026
October 27, 2026
Pagedale Board Meeting Schedule – Meetings begin at noon Pagedale City Hall 1420 Ferguson Ave., St. Louis, MO 63133
April 14, 2026
June 9, 2026
August 11, 2026
October 13, 2026
December 8, 2026
County Housing 2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
County Housing is committed to improving efficiency and ensuring a smoother experience for our landlord partners. We’re excited to share a few important updates to our submission process and required documentation.
New RFTA Submission Email
To better streamline Request for Tenancy Approval (RFTA) submissions, we now have a dedicated email address: submitrfta@countyhousing.org
All RFTA packets should be submitted to this email moving forward to ensure timely processing.
Updated Landlord & Ownership Change Packets
We have also updated our Landlord Packet and Ownership Change Packet. These documents are now available online for your convenience at the following link:
The Landlord Packet has been newly added and may not have been previously available on the website.
Moving forward, all previous versions of these packets should be discarded.
Only the updated forms found at the link above will be accepted to avoid processing delays.
Why This Matters
Using the correct forms and submission process helps us:
Process requests more efficiently
Reduce delays and errors
Better serve both landlords and residents
We appreciate your cooperation and continued partnership in providing quality housing to our community.
If you have any questions, please don’t hesitate to reach out to our team.
Landlord Incentives Program
County Housing recently launched our Landlord Incentives Program. This program is designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.
Through this program, eligible landlords may receive:
Excess Damage Reimbursement
Security Deposit Assistance
Signing Bonuses
Landlord Partnership Fund
Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.
To ensure you receive your housing assistance payments on time, we strongly encourage all landlords to sign up for Electronic Funds Transfer (EFT). EFT is the fastest and most reliable way to receive your payments directly into your bank account—no mailing delays, no lost checks, just quick and secure deposits.
Signing up is easy! Contact our Landlord Liaison or email us at landlord@countyhousing.org to get started.
Don’t wait—set up EFT today and enjoy faster, more convenient payments!
Resources & Support
County Housing is here to support our landlord partners!
Landlord Portal: Access lease documents, inspection results, and program updates online.
Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
2026 Holiday Schedule
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
We’re proud to share our 2025 Annual Report. Inside, you’ll see how County Housing continues to provide safe, affordable housing while building strong partnerships that enhance our community.
As we move through February, I want to take a moment to thank you for being part of the County Housing community. We truly appreciate the opportunity to serve you through the Housing Choice Voucher program, and we value the partnership we share with each of you.
We know that having a stable place to call home provides more than just shelter — it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing, and to providing clear communication and guidance along the way.
As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to let us know promptly about any changes in income or household size. These updates help us ensure your assistance continues smoothly and without interruption.
Thank you for placing your trust in County Housing. We are committed to listening, learning, and supporting you every step of the way on your housing journey.
Warmly,
Shannon Koenig Executive Director & CEO County Housing
Feature Story
New Tool to Help You Connect with Your Housing Program Specialist
We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents — the Housing Program Specialist Look-Up Tool, launching this month on our website at countyhousing.org.
This new tool gives you a simple way to find out who your assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information. Whether you have questions about your voucher, paperwork, inspections, or next steps, you’ll know exactly who to contact.
Why we created this tool
Assignments can change, and we want to make sure you always have accurate information
It reduces confusion and helps you connect with the right person faster
It gives you direct access to the specialist assigned to your case
How it works
Once the tool goes live, you’ll visit countyhousing.org/ and enter the requested information to view your currently assigned Housing Program Specialist. No phone calls or guesswork required.
We’re excited to offer this new feature as part of our ongoing commitment to improve communication, transparency, and service for our residents. Be sure to check out the Housing Program Specialist Look-Up Tool when it launches later this month!
If you have questions or need assistance, our team is here to support you. Housing Program Specialists are in the office three days a week; you can find your specialist’s in-office days in their email signature. Please note that walk-in visits are not recommended—appointments should be scheduled in advance with your Housing Program Specialist.
Admin Plan Updates
A Quick Reminder for HCV Participants
This summer, County Housing shared updates to the Housing Choice Voucher (HCV) Administrative Plan. These updates help ensure our programs remain fair, consistent, and in line with federal requirements. We want to take a moment to reiterate a few of those changes as a reminder for participants.
Key reminders include:
Live-in Aides: Families with a live-in aide must now submit verification showing the aide is still needed at each annual recertification. Previously, this verification was only required when the aide was first added to the voucher.
Exceptions to Unit Size: If your household has an approved exception to the standard unit size, this exception must now be re-verified annually at recertification, rather than only when the unit size first changed.
Homeownership Program Inspections: Participants in the HCV Homeownership Program will now have their home inspected every other year. Previously, only initial inspections were required for homeownership.
These updates were included in the Administrative Plan changes shared over the summer and are being highlighted again to help ensure everyone is prepared for their next recertification or program review.
If you would like to learn more about these or other HCV policies, we encourage you to review the full HCV Administrative Plan, available on our website or by contacting your Housing Program Specialist.
Safe & Sound
Winter Safety Tips
Cold weather can bring additional risks. Please remember to:
Keep heat on at a safe temperature to prevent frozen pipes
Report maintenance issues to your landlord right away
Keep walkways clear of ice when possible
Your safety is important to us.
Community Connect
Supporting Our Community Together
At County Housing, we know that staying safe and comfortable at home goes beyond housing alone. That’s why we’re proud to partner with Heat-Up St. Louis, a local nonprofit dedicated to helping individuals and families stay warm during the winter months.
Heat-Up St. Louis provides assistance to eligible households who are struggling to pay their heating and cooling bills, helping prevent utility shutoffs during extreme weather. Their work helps ensure residents can remain safely in their homes when temperatures drop.
If you are experiencing difficulty paying your heating or cooling bill, support may be available. We encourage you to reach out to Heat-Up St. Louis to learn more about eligibility and how to apply for assistance.
2025 Customer Service Survey Results
Thank You For Sharing Your Feedback
In November of 2025, County Housing invited Housing Choice Voucher (HCV) participants to complete a Customer Service Survey. We appreciate everyone who took the time to share their experiences and feedback. Your responses help us better understand what is working well and where we can continue to improve.
Overall, survey results showed that many participants value the support they receive from County Housing staff and appreciate timely assistance with questions related to their voucher, recertification, and program requirements. Participants also shared that clear communication and respectful interactions are important to them.
At the same time, the survey highlighted opportunities for improvement, particularly around communication, response times, and ensuring information is easy to understand. This feedback is helping guide internal conversations and future efforts to improve service and strengthen communication with HCV participants.
County Housing is committed to using your feedback to continue improving how we serve our residents. We will keep working to provide clear information, responsive service, and consistent support throughout your time in the HCV program.
Thank you again for helping us make County Housing better for everyone.
Updates & Announcements
The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.
HAP Payment Schedule
The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available here.
County Housing 2026 Holiday Schedule
Presidents Day – Monday, February 16, 2026
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026
County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.
