Author: countyhousistg

February 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – 2024 Customer Service Survey Results
• Safe & Sound – Be Prepared: Severe Weather Awareness Week – February 4-8
• Community Connect
• Fair Housing Fact

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move into February, I want to take a moment to express my gratitude for your partnership and trust in County Housing. This month, we celebrate the season of connection and kindness, and I encourage everyone to find moments to uplift one another and build a sense of community.

At County Housing, we remain focused on enhancing the resources and support available to you. Whether it’s through improving services, maintaining safe and welcoming homes, or fostering partnerships with organizations that can help meet your needs, our goal is to ensure you feel supported every step of the way.

I also want to share my appreciation for your feedback. Your input plays a vital role in shaping the way we serve you. If you have ideas or concerns, please don’t hesitate to share them with us. Together, we can continue to build a community we are all proud to call home.

Wishing you a warm and wonderful February!

Sincerely,

Shannon Koenig
CEO, County Housing

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Feature Story

2024 Customer Service Survey Results

Happy New Year! We hope you had a wonderful winter break and are entering 2025 refreshed and ready for new opportunities. As we kick off this exciting year, we are thrilled to share some great news with you!

County Housing has completed its third annual Customer Service Survey, collecting valuable feedback from our residents in the Housing Choice Voucher (HCV) program, public housing communities, and our landlords. This survey offers insights into how we’re doing and highlights areas where we can improve to better serve you.

The results show the progress we’ve made and guide us in enhancing our services. We’re already working on initiatives to improve response times, streamline processes, and strengthen our interactions with residents. These efforts are designed to address the key themes that emerged from your feedback.

As we move into 2025, one of our primary goals is to engage even more with residents and landlords. By expanding engagement and communication, we’ll gather a broader range of insights to help us serve our community even better.

Your feedback is essential – it helps us celebrate our successes, identify areas for improvement, and ensure we remain in tune with your needs. The results of the 2024 survey are now available on our website, and we encourage you to take a look.

Thank you for being an important part of our community and helping us make County Housing a place where everyone feels supported, valued, and empowered. Together, we’ll continue to deliver excellent service rooted in respect, compassion, and excellence.

Here’s to a successful and inspiring 2025!

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Safe & Sound

Be Prepared: Severe Weather Awareness Week February 4-8

Severe Weather Awareness Week is February 4-8, and it’s the perfect time to ensure you and your family are prepared for unexpected weather events. Being prepared can make all the difference, whether it’s heavy rain, strong winds, or dangerous storms.

Here are a few tips to help you stay safe:

1. Know Your Alerts
Stay informed with weather updates by signing up for emergency alerts on your phone and regularly checking your local news channels.

2. Create an Emergency Plan
Make sure everyone in your home knows where to go in case of severe weather. Identify a safe spot, like a basement or an interior room without windows.

3. Prepare an Emergency Kit
Put together a kit with essentials such as:

• Bottled water and non-perishable food
• Flashlights and extra batteries
• Medications and important documents
• A first aid kit
• Blankets and phone chargers

4. Secure Outdoor Items 
If severe weather is in the forecast, bring in or secure outdoor furniture, trash bins, and anything that could blow away or cause damage.

5. Check in on Your Neighbors 
During severe weather, check on elderly or vulnerable neighbors to ensure they’re safe and have what they need.

Severe weather can strike quickly, but being prepared will help keep you and your family safe. Take time this week to review your plans, gather supplies, and discuss what to do in an emergency.

For more safety tips, visit Ready.gov or follow updates from the National Weather Service.

Stay safe and prepared!

• Car Preparedness: Make sure your vehicle is ready for winter. Always keep a shovel and ice scraper in your car to clear off snow and ice. It’s also a good idea to keep blankets, a flashlight, and non-perishable snacks in your car, in case you get stuck.

• Stay Safe When Driving: If you must travel, ensure your car is stocked with winter essentials. Drive cautiously on snow and ice, leave plenty of space between vehicles, and avoid sudden movements.

• Layer Up: Dress in warm layers and wear appropriate footwear to stay dry and prevent frostbite or hypothermia in extreme cold.

As we continue through the winter season, staying informed and prepared for potential severe weather is important. At County Housing, our top priority is the safety of our staff and residents. Please be aware that in the event of extreme weather, County Housing may close or alter hours of operation. Before heading into the office during bad weather, we encourage you to check our website for updates or call our main office number to confirm our status.

Taking a few minutes to verify whether the office is open can help ensure your safety and avoid unnecessary trips. Stay safe, and let’s all work together to stay prepared during Severe Weather Awareness Week and beyond.

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Partner Spotlight: Rx Outreach – Making Medications Affordable for All

At County Housing, we’re proud to partner with Rx Outreach, a nonprofit online pharmacy dedicated to helping individuals access the medications they need at an affordable price. With a mission rooted in compassion, Rx Outreach believes that no one should have to choose between filling a prescription and meeting basic needs like feeding their family.

With a team of over 70 licensed pharmacists, pharmacy technicians, and patient care advocates, Rx Outreach ensures that every patient receives personalized care and support. Their strong partnerships with donors and pharmaceutical companies enable them to offer medications at a fraction of the cost you’d find at traditional pharmacies.

If you’re looking for an affordable and reliable way to get your medications, Rx Outreach is here to help. Learn more and get started at rxoutreach.org.

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Fair Housing Fact:

Did You Know?

The Fair Housing Act, passed in 1968, protects individuals from housing discrimination based on race, color, national origin, religion, sex, familial status, or disability. This means landlords, property managers, and others involved in housing must provide equal access to housing opportunities for all individuals.

If you ever feel that your rights under the Fair Housing Act have been violated, it’s important to speak up. You can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or contact a local fair housing organization for assistance.

Fair housing is about creating communities where everyone has a chance to thrive. Let’s work together to uphold these principles and ensure that everyone has access to a place they can call home.

For more information, visit hud.gov/fairhousing or call 1-800-669-9777.

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Updates & Announcements

How to Find Your Caseworker

At County Housing, we strive to make it easy for you to stay connected with your caseworker. To find out who your assigned caseworker is, simply log into your Resident RentCafe portal. Once logged in, select the “Contact Us” button. This will display the name of your caseworker along with their direct phone number and email address so you can easily reach out to them for any assistance or questions you may have.

We’re here to support you and want to ensure you have all the information you need to stay informed and connected!

Reminder: Understanding Small Area Fair Market Rents (SAFMRs)

At County Housing, we want to ensure you have all the information you need about Small Area Fair Market Rents (SAFMRs) and how they affect your Housing Choice Voucher (HCV).

SAFMRs allow us to set rental assistance amounts based on smaller geographic areas, such as ZIP codes, instead of larger regions. This helps us adjust rental assistance more accurately to reflect the varying housing costs in different neighborhoods.

How Does This Affect You?
If you live in a ZIP code with higher rent costs, your voucher may provide more assistance, giving you more housing options in neighborhoods with better amenities and opportunities.

If you live in a lower-cost area, your rental assistance might be adjusted accordingly. This helps make sure your voucher keeps pace with local rent prices while ensuring that you have access to safe, affordable housing that meets your needs.

For more information or questions about SAFMRs and how they may impact your voucher, please visit this webpage, where we’ve posted FAQs and helpful resources. As always, we’re here to assist you if you need personalized support.

Thank you for being a valued member of our community!

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• President’s Day – Monday, February 17
• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

February 2025 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – 2024 Customer Service Survey Results
• Safe & Sound – Be Prepared: Severe Weather Awareness Week – February 4-8
• Community Connect
• Maintenance Matters
• Fair Housing Fact

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move into February, I want to take a moment to express my gratitude for your partnership and trust in County Housing. This month, we celebrate the season of connection and kindness, and I encourage everyone to find moments to uplift one another and build a sense of community.

At County Housing, we remain focused on enhancing the resources and support available to you. Whether it’s through improving services, maintaining safe and welcoming homes, or fostering partnerships with organizations that can help meet your needs, our goal is to ensure you feel supported every step of the way.

I also want to share my appreciation for your feedback. Your input plays a vital role in shaping the way we serve you. If you have ideas or concerns, please don’t hesitate to share them with us. Together, we can continue to build a community we are all proud to call home.

Wishing you a warm and wonderful February!

Sincerely,

Shannon Koenig
CEO, County Housing

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Feature Story

2024 Customer Service Survey Results

Happy New Year! We hope you had a wonderful winter break and are entering 2025 refreshed and ready for new opportunities. As we kick off this exciting year, we are thrilled to share some great news with you!

County Housing has completed its third annual Customer Service Survey, collecting valuable feedback from our residents in the Housing Choice Voucher (HCV) program, public housing communities, and our landlords. This survey offers insights into how we’re doing and highlights areas where we can improve to better serve you.

The results show the progress we’ve made and guide us in enhancing our services. We’re already working on initiatives to improve response times, streamline processes, and strengthen our interactions with residents. These efforts are designed to address the key themes that emerged from your feedback.

As we move into 2025, one of our primary goals is to engage even more with residents and landlords. By expanding engagement and communication, we’ll gather a broader range of insights to help us serve our community even better.

Your feedback is essential – it helps us celebrate our successes, identify areas for improvement, and ensure we remain in tune with your needs. The results of the 2024 survey are now available on our website, and we encourage you to take a look.

Thank you for being an important part of our community and helping us make County Housing a place where everyone feels supported, valued, and empowered. Together, we’ll continue to deliver excellent service rooted in respect, compassion, and excellence.

Here’s to a successful and inspiring 2025!

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Safe & Sound

Be Prepared: Severe Weather Awareness Week February 4-8

Severe Weather Awareness Week is February 4-8, and it’s the perfect time to ensure you and your family are prepared for unexpected weather events. Being prepared can make all the difference, whether it’s heavy rain, strong winds, or dangerous storms.

Here are a few tips to help you stay safe:

1. Know Your Alerts
Stay informed with weather updates by signing up for emergency alerts on your phone and regularly checking your local news channels.

2. Create an Emergency Plan
Make sure everyone in your home knows where to go in case of severe weather. Identify a safe spot, like a basement or an interior room without windows.

3. Prepare an Emergency Kit
Put together a kit with essentials such as:

• Bottled water and non-perishable food
• Flashlights and extra batteries
• Medications and important documents
• A first aid kit
• Blankets and phone chargers

4. Secure Outdoor Items 
If severe weather is in the forecast, bring in or secure outdoor furniture, trash bins, and anything that could blow away or cause damage.

5. Check in on Your Neighbors 
During severe weather, check on elderly or vulnerable neighbors to ensure they’re safe and have what they need.

Severe weather can strike quickly, but being prepared will help keep you and your family safe. Take time this week to review your plans, gather supplies, and discuss what to do in an emergency.

For more safety tips, visit Ready.gov or follow updates from the National Weather Service.

Stay safe and prepared!

• Car Preparedness: Make sure your vehicle is ready for winter. Always keep a shovel and ice scraper in your car to clear off snow and ice. It’s also a good idea to keep blankets, a flashlight, and non-perishable snacks in your car, in case you get stuck.

• Stay Safe When Driving: If you must travel, ensure your car is stocked with winter essentials. Drive cautiously on snow and ice, leave plenty of space between vehicles, and avoid sudden movements.

• Layer Up: Dress in warm layers and wear appropriate footwear to stay dry and prevent frostbite or hypothermia in extreme cold.

As we continue through the winter season, staying informed and prepared for potential severe weather is important. At County Housing, our top priority is the safety of our staff and residents. Please be aware that in the event of extreme weather, County Housing may close or alter hours of operation. Before heading into the office during bad weather, we encourage you to check our website for updates or call our main office number to confirm our status.

Taking a few minutes to verify whether the office is open can help ensure your safety and avoid unnecessary trips. Stay safe, and let’s all work together to stay prepared during Severe Weather Awareness Week and beyond.

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Partner Spotlight: Rx Outreach Making Medications Affordable for All

At County Housing, we’re proud to partner with Rx Outreach, a nonprofit online pharmacy dedicated to helping individuals access the medications they need at an affordable price. With a mission rooted in compassion, Rx Outreach believes that no one should have to choose between filling a prescription and meeting basic needs like feeding their family.

With a team of over 70 licensed pharmacists, pharmacy technicians, and patient care advocates, Rx Outreach ensures that every patient receives personalized care and support. Their strong partnerships with donors and pharmaceutical companies enable them to offer medications at a fraction of the cost you’d find at traditional pharmacies.

If you’re looking for an affordable and reliable way to get your medications, Rx Outreach is here to help. Learn more and get started at rxoutreach.org.

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Maintenance Matters

Preventing Moisture Issues and Indoor Air Quality Concerns in February

As we head into February, the weather can be unpredictable, bringing a mix of cold snaps and occasional warmer days. This fluctuation can lead to a few common household issues, particularly when it comes to moisture and indoor air quality. Here are some simple tips to help keep your home comfortable, healthy, and moisture-free during this time of year:

1. Manage Indoor Humidity Levels
Winter indoor air can become dry, but when temperatures fluctuate, moisture levels can increase, leading to condensation on windows and walls. Too much moisture in your home can result in mold growth or damage to your furniture and walls. Use a dehumidifier if needed to maintain a balanced humidity level between 30-50%. This will keep your home dry, prevent condensation, and improve your overall indoor air quality.

2. Keep Your Windows Dry
Condensation on windows is a common issue in winter, especially when temperatures swing. To prevent water buildup, try wiping down your windows regularly to keep excess moisture from accumulating. If you notice persistent moisture, it could be a sign of inadequate ventilation or insulation, so be sure to report it to maintenance if the issue continues.

3. Improve Ventilation
As you close up your windows to keep out the cold, it’s easy to forget that proper ventilation is essential for maintaining fresh, healthy air indoors. Consider running exhaust fans in the kitchen and bathroom to remove excess moisture and improve air circulation. If you use a space heater, make sure it’s vented properly and keep it away from fabrics or flammable materials.

A quick note on improving ventilation is to keep your furniture a couple of inches away from exterior walls. This will improve airflow and reduce the possibility of condensation

4. Report Any Concerns
If you notice any unusual moisture buildup, drafts, or other issues that may be related to winter conditions, please report them to maintenance promptly. Early detection can help prevent bigger issues as we move into the spring months.

By taking a few simple steps now, you can help keep your home in great shape and avoid problems that may arise from winter’s changing temperatures. If you have any questions or need assistance, don’t hesitate to contact our maintenance team.

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Fair Housing Fact:

Know Your Rights!

Fair Housing laws protect your right to live in a community free from housing discrimination. Under the Fair Housing Act, it is illegal for landlords, property managers, or anyone involved in housing to deny you housing opportunities based on race, color, national origin, religion, sex, familial status, or disability.

For public housing residents, this means fair and equal treatment in all aspects of your housing experience, from applying for housing to maintenance services. If you believe you’ve experienced discrimination, you have the right to file a complaint.

You can contact the U.S. Department of Housing and Urban Development (HUD) at 1-800-669-9777 or visit hud.gov/fairhousing to learn more.

Together, we can ensure that everyone has access to safe, affordable housing and the opportunity to build a brighter future.

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Updates & Announcements

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• President’s Day – Monday, February 17
• Memorial Day – Monday, May 26
• Juneteenth – Thursday, June 19
• Independence Day – Friday, July 4
• Labor Day – Monday, September 1
• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

January 2025 Landlord Newsletter

Table of Contents:

• Spotlight: 2024 Landlord Survey Results
• Small Area FMRs
• A Place Called Home
• Resource Highlight: Landlord Portal
• Preparing for NSPIRE: What Landlords Need to Know
• Timely Updates for Move-Outs and Banking Changes
• Contact Us

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Welcome to The Landlord Bulletin

Dear Landlords,

We are excited to introduce The Landlord Bulletin, a new quarterly newsletter designed specifically for property owners. At County Housing, we recognize the vital role you play in providing safe and affordable housing to our community, and this newsletter is part of our commitment to fostering open communication and strong partnerships with our landlords.

In each issue, you’ll find important updates, helpful resources, and valuable tips to support your success as a Housing Choice Voucher program partner. From policy changes and inspection reminders to highlights of new initiatives and best practices, The Landlord Bulletin is here to keep you informed and engaged.

We look forward to using this newsletter to strengthen our collaboration and share meaningful insights. Thank you for your ongoing dedication to our shared mission of providing quality housing to those who need it most.

Sincerely,

Shannon Koenig
CEO, County Housing

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Spotlight:

Summary of 2024 Property Owner Survey Findings 

The results of the recent Property Owner Survey highlight significant improvements in satisfaction among landlords partnering with County Housing. Here are some key insights:

• Simplified Onboarding Process: 68% of respondents agreed or strongly agreed that the process of becoming a landlord with County Housing is straightforward, up from 41% in 2023.

• Comfort with Inspection Requirements: 70% of respondents felt comfortable with biannual property inspection requirements, compared to 62% last year.

• Positive Leasing Experiences: 65% of property owners reported having positive experiences leasing to County Housing residents, a notable increase from 48% in 2023.

• Staff Knowledge and Availability

• 63% agreed that County Housing staff are knowledgeable in assisting with their questions, up from 43% in 2023.
• 48% felt staff were always available to answer questions, doubling from 22% last year.

• Reduced Misconceptions: Only 31% of respondents felt that misconceptions about low-income housing affect their business, down from 56% last year.

These results underscore County Housing’s progress in improving processes, communication, and overall landlord satisfaction. Thank you to all who participated in the survey as we continue to build stronger partnerships and enhance your experience.

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Featured Story

Understanding Small Area Fair Market Rents (SAFMRs): What It Means for Landlords

> Read the FAQs

At County Housing, we are adopting new standards to improve how we determine rent and provide rental assistance. These changes, focused on Small Area Fair Market Rents (SAFMRs), aim to ensure residents have access to safe, affordable housing in neighborhoods that meet their needs while helping landlords achieve fair compensation that reflects local market conditions.

What Are Small Area Fair Market Rents (SAFMRs)?
SAFMRs are a more precise version of Fair Market Rents (FMRs) that focus on ZIP codes rather than larger metropolitan regions. This method accounts for rent variations in different neighborhoods and ensures that housing assistance aligns with local market trends.

Why the Shift to SAFMRs?
Adopting SAFMRs allows County Housing to provide rental assistance more in line with actual neighborhood market conditions. For landlords, this means the rental assistance amount will better reflect the rental market in your area, creating more equitable and accurate compensation.

How Do SAFMRs Benefit Landlords?
SAFMRs can increase the pool of potential renters by giving voucher holders greater flexibility in where they can live. For properties in higher-cost ZIP codes, this change may lead to higher rental assistance amounts, making your property more accessible to voucher holders. For landlords in areas with lower average rents, SAFMRs help ensure consistent leasing opportunities while preventing over-subsidization.

What This Means for Your Tenants
Residents using Housing Choice Vouchers (HCVs) may experience adjustments to their rental assistance amounts based on the SAFMR for your property’s ZIP code. In higher-cost areas, assistance may increase, allowing tenants to afford higher rents. In lower-cost areas, adjustments will align with actual market rates, ensuring fair and balanced housing assistance.

Preparing for the Transition
We understand that policy changes can raise questions for landlords and tenants alike. To help you navigate this transition, we’ve made resources available on our website, including detailed information and FAQs. Our team is also available to assist you with any questions or concerns you may have.

By adopting SAFMRs, County Housing is striving to create more equitable opportunities for residents while fostering stronger partnerships with landlords. Thank you for playing an essential role in providing safe, affordable housing and for being a valued partner in this process. Together, we’re building communities where everyone has a place to call home.

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A Place Called Home

Connecting Landlords with Residents

At County Housing, we believe that housing is more than just four walls and a roof – it’s the foundation where lives are built, dreams take shape, and families thrive. As a landlord, your role is pivotal in creating not just housing but homes for our residents. Together, we can make a profound impact on the lives of individuals and families in our community.

When you partner with us through the Housing Choice Voucher (HCV) program, you’re offering more than a place to live – you’re providing stability, opportunity, and hope. For many residents, your property is the place where children will grow, where milestones will be celebrated, and where a sense of belonging can flourish.

We understand that managing properties comes with challenges, and we’re committed to supporting you every step of the way. From answering questions to streamlining processes, we want to ensure that your experience as a landlord is as seamless and rewarding as possible. If you need assistance or have any questions, our dedicated Landlord Liaisons are here to help. You can connect with them anytime via email at landlord@countyhousing.org.

By connecting landlords with residents, we’re fostering a stronger, more vibrant community. Your partnership helps create a place where every individual has the chance to feel safe, supported, and empowered – a true place to call home.

Thank you for all that you do to make a difference. Together, we’re not just providing housing; we’re building brighter futures.

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Resource Highlight:

Landlord Portal

Did you know? Our Landlord Portal is your one-stop resource for managing your properties, accessing important documents, and staying up to date with County Housing news. Log in today to explore the latest tools and resources designed to make your job easier.

Important Information About the Landlord Portal
The County Housing Landlord Portal is a valuable tool for managing your properties and staying up to date on important information. Here are a few key things to know about using the portal effectively:

• Portal Access: If new or existing landlords are locked out of the portal, it will automatically unlock within 30 minutes. You can reset and create a new password if needed.

• Access Frequency: We recommend accessing the portal regularly – once a week, bi-weekly, or at least once a month to stay informed. Avoid prolonged periods of inactivity, as it may cause login issues or outdated information.

• Inspection Reports: Inspection reports are uploaded to the portal within 24 hours, allowing you to quickly view whether an inspection has passed or failed.

• Adding New Properties: The portal does not currently allow landlords to add new properties directly. To advertise a property, please contact a Landlord Liaison for instructions.

• Caseworker Updates: If a tenant is assigned a new caseworker, the portal will update with this information within 30 days.

• Forms Submission: The portal is not designed for submitting rent increase requests or change of ownership forms. To obtain and submit these forms:

1. Visit the County Housing website at countyhousing.org.

2. Go to Quick Links and select Landlords.

3. Under Key Files and Forms, print the required forms:

   • Rent Increase Request: Email completed form to rent@countyhousing.org.

   • Change of Ownership Form, W-9, and Direct Deposit Form: Email these to landlord@countyhousing.org.

By staying proactive and informed, you can make the most of the portal’s features to manage your properties efficiently. For further assistance, reach out to the Landlord Liaison team.

> Access the Portal

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Preparing for NSPIRE:

What Landlords Need to Know

Starting October 1, 2025, County Housing will transition to NSPIRE (National Standards for the Physical Inspection of Real Estate) for Housing Choice Voucher (HCV) inspections. As a landlord, it’s important to stay informed about this change and how it may impact your rental properties.

What Is NSPIRE?
NSPIRE is a new inspection protocol developed by HUD to ensure rental properties meet consistent, high-quality standards for safety and livability. It simplifies inspection criteria while emphasizing the conditions that most directly affect the health and safety of residents.

Why the Change?
NSPIRE replaces the current Housing Quality Standards (HQS) to streamline the inspection process and better align it with modern housing standards. The goal is to improve the quality of housing available through the HCV program.

1. Start Preparing Early:

   • Review the NSPIRE Checklist available on HUD’s website. This resource provides detailed guidance on what inspectors will be evaluating.

   • Consider using the checklist as a tool to perform self-inspections of your units to ensure compliance.

2. Stay Updated:

   • While the effective date for NSPIRE implementation is October 1, 2025, HUD may revise the standards or timeline before then.

   • Regularly check HUD’s website or contact our team for updates on the final standards and timelines.

Support Is Available
County Housing is committed to helping you navigate this transition. Over the coming months, we’ll provide additional resources and updates to ensure you’re fully prepared.

If you have questions or need further information, visit HUD’s NSPIRE webpage or reach out to our office. Together, we can ensure this transition is smooth and beneficial for everyone involved.

Thank you for your partnership in providing safe, quality housing to our community!

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Ensuring Timely Payment Processing:

The Importance of Updating Move-Outs and Banking Information

To ensure payments are processed efficiently and accurately, it is crucial for landlords to promptly communicate any changes related to tenant move-outs or banking information. These updates help avoid delays and ensure that payments are directed correctly.

Why Timely Updates Are Essential
When landlords delay notifying County Housing about tenant move-outs or banking changes, it can lead to:

• Payments being issued to outdated accounts or incorrect recipients.
• Additional delays as payments may need to be voided and reissued, which can extend the processing time.

How Landlords Can Help
To help ensure smooth and timely processing, landlords should:

• Report Move-Outs: Notify the tenant’s Caseworker immediately when a tenant moves out of the property.

• Update Banking Information: Log into the Rentcafe portal to update any changes to your banking details (EFT information).

By keeping County Housing informed about these changes, landlords can avoid payment disruptions and ensure their payments are processed without delay.

For any questions or assistance, landlords are encouraged to reach out to the tenant’s Caseworker directly. Your cooperation in keeping us updated is greatly appreciated!

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Contact Us:

We’re Here to Help

Do you have questions or need assistance? Our team is here to support you. Whether you need help with compliance or tenant issues or just want to share feedback, don’t hesitate to reach out.

Contact Information:

• Phone: 314-428-3200

• Email: landlord@countyhousing.org

• Website: https://countyhousing.org/landlords/

Thank you for being an integral part of the County Housing community. Your partnership helps us provide safe, affordable housing to those who need it most. We look forward to continuing our work together to build stronger, more vibrant neighborhoods.

December 2024 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Understanding Small Area Fair Market Rents (SAFMRs): What It Means for You
• Safe & Sound
• Community Connect
• Managing Holiday Stress
• Understanding Renter’s Insurance
• Fair Housing Fact
• Updates and Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.

At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.

As winter sets in, please be mindful of safety and comfort in your homes. If you have any maintenance needs, we encourage you to reach out directly to your landlord for assistance. Additionally, if you have questions about available resources, don’t hesitate to seek support. Stay safe and warm this season! Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!

Warmly,

Shannon Koenig
CEO, County Housing

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Feature Story

Understanding Small Area Fair Market Rents (SAFMRs): What It Means for You 

At County Housing, we are adopting new standards to improve the way we set rents and provide rental assistance, ensuring our residents have access to safe, affordable housing in neighborhoods that best meet their needs. These changes will impact how we determine rental assistance amounts, making it even more important for residents to understand Small Area Fair Market Rents (SAFMRs) and what they mean for you.

What Are Small Area Fair Market Rents (SAFMRs)? 

SAFMRs are a version of Fair Market Rents (FMRs) that focus on smaller geographic areas, such as ZIP codes, rather than larger metropolitan regions. This helps us account for rent variations in different neighborhoods and ensures that housing assistance reflects local market conditions more accurately. 

Why Are We Making This Change?

By adopting SAFMRs, County Housing is aligning with best practices to better serve our residents. This shift allows us to provide rental assistance that is more responsive to local market conditions, ensuring equity and flexibility in where voucher holders can live.

How Do SAFMRs Benefit Residents? 

By using SAFMRs, County Housing can offer more flexibility in where voucher holders can live. In areas with higher rents, SAFMRs provide increased rental assistance, which gives residents more access to neighborhoods with better amenities, schools, and job opportunities. At the same time, in areas with lower rents, SAFMRs ensure that assistance levels align with the actual cost of housing, preventing overpayment. 

How Does This Impact Your Housing Choice Voucher? 

Residents using Housing Choice Vouchers (HCVs) may see adjustments to the rental assistance amounts based on the new SAFMR for their area. If you live in a higher-cost ZIP code, your voucher may cover more of the rent, giving you greater housing options. If your ZIP code has lower average rents, you might notice an adjustment, but our goal is to ensure every resident has access to safe, affordable housing in neighborhoods that best meet their needs. 

Want to Learn More?

We understand that changes to housing policies can raise questions. Get more information on how SAFMRs work or how they may affect your voucher, or visit the Housing Voucher Program webpage, where we provide detailed resources and FAQs. You can also reach out to our team if you need personalized assistance. 

County Housing remains committed to supporting you in finding and maintaining a home that fits your needs. Thank you for being part of our community! 

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Safe and Sound

Tips to Prevent Theft and Keep Your Home Secure

At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe. 

1. Lock Doors and Windows

• Always lock your doors and windows, even when you’re home or just stepping out briefly. 
• Use deadbolts and window locks for extra security. 

2. Keep Valuables Out of Sight

• Avoid leaving expensive items like electronics, cash, or jewelry visible from windows. 
• Store bicycles, grills, and other outdoor items in a secure location. 

3. Light Up Your Space

• Use outdoor lights to brighten entryways, patios, and parking areas at night. 
• Consider using motion-sensor lights to deter unwanted visitors. 

4. Get to Know Your Neighbors 

• Build relationships with neighbors to create a watchful and supportive community. 
• Report any suspicious activity to local authorities or property management. 

5. Secure Your Vehicle 

• Always lock your car doors and never leave valuables inside. 
• Park in well-lit areas whenever possible. 

6. Be Aware of Package Deliveries 

• If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you. 
• Consider using package delivery lockers or services to keep items safe. 

7. Report Maintenance Issues Promptly 

• A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
• To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.

By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free! 

If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community. 

Stay safe and sound!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Discover Amazing Offerings from St. Louis County Library

Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!

Here are just a few of the ways the library is making a difference:

• After School Meals & Summer Lunches
  In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.

• Diaper Assistance
  Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.

• Headspace Access
  Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.

The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!

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Managing Holiday Stress

Wellness Tips for a Peaceful Season

The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest. 

1. Set a Budget and Stick to It
Holiday spending can quickly add up but creating  a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items. 

2. Manage Your Time Wisely
With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress. 

3. Prioritize Self-Care
Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others. 

4. Stay Active and Eat Mindfully
Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season. 

5. Connect with Loved Ones 
The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries. 

6. Practice Gratitude
Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits. 

7. Reach Out for Support When Needed
If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources. 

This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed. 

From all of us at County Housing, we wish you a joyful and peaceful holiday season! 

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Understanding Renters’ Insurance

What You Need to Know

Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind. 

Renters’ insurance typically covers: 

• Personal property damage due to theft, fire, or water damage. 
• Liability coverage if someone is injured in your home. 
• Additional living expenses if your unit becomes uninhabitable due to a covered event. 

Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency. 

For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources. 

Let’s work together to ensure you and your family have the tools and information to feel secure in your home! 

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Fair Housing Fact: Know Your Rights!

What is Housing Discrimination?

Housing discrimination occurs when a person is treated unfairly in a housing-related situation because of their race, color, national origin, religion, sex, familial status, or disability. It’s important to recognize the various forms housing discrimination can take, as this knowledge can empower individuals to stand up for their rights. 

Here are some common examples of housing discrimination: 

Denial of Housing: A landlord refuses to rent to a tenant based on their race, religion, or familial status, despite meeting all application requirements. 

Different Terms and Conditions: A landlord offers different rental terms to applicants based on their national origin, such as higher security deposits or different payment schedules. 

Refusal to Make Reasonable Accommodations: A landlord fails to allow a tenant with a disability to make necessary modifications to their unit, such as installing grab bars in the bathroom. 

Harassment or Intimidation: A tenant experiences hostile behavior or threats from a landlord or neighbors because of their race, sex, or disability. 

It’s crucial to know that housing discrimination is illegal, and you have rights that protect you from unfair treatment. If you suspect you have faced discrimination, it’s essential to document your experiences and seek help. 

For more information on housing discrimination and how to file a complaint, please visit our website or contact the County Housing office. Together, we can create a fair and equitable housing environment for everyone. 

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Updates and Announcements

Holiday Office Closure: December 24th – January 1st

As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.

We encourage our residents and partners to reach out to us before the closure for any urgent matters.

We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!

December 2024 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Reflecting on the Year: County Housing Accomplishments in 2024
• Safe & Sound
• Community Connect
• Managing Holiday Stress
• Maintenance Matters
• Understanding Renter’s Insurance
• Fair Housing Fact

• Updates and Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home. 

At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better. 

As winter sets in, please be mindful of safety and comfort in your homes. Our team is here to assist with any maintenance needs that arise, and we encourage you to reach out if you need support or have questions about available resources.

Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!

Warmly,

Shannon Koenig
CEO, County Housing

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Feature Story

Reflecting on 2024: A Year of Progress and Impact at County Housing

As 2024 draws to a close, we take this opportunity to reflect on a year filled with accomplishments, progress, and meaningful impact. At County Housing, every initiative and project we undertook this year was guided by a simple yet profound mission: to create safe, stable, and supportive homes for the residents we serve. 

Key Projects That Made a Difference

One of the highlights of this year was the first families returning to the Wellington Family Homes Project. This redevelopment is keeping much-needed affordable housing units in the community, providing more families with a place to call home and promoting neighborhood revitalization. 

Open Lobby – One-Stop Service

We successfully launched a staffed lobby with HCV generalists, providing residents and applicants with a one-stop solution for answers and assistance, improving service efficiency and accessibility.

New Look and Website

Our rebranding efforts were completed with a fresh new look and updated website. This reflects our commitment to professionalism and a modern approach to public housing.

Updated Policies 

We completed updates to our Admissions and Continued Occupancy Policy (ACOP), ensuring alignment with current housing standards and improving operational efficiency.

Introduction of Uniforms for Maintenance and Inspections Staff

One of the most visible changes we made this year was the introduction of new uniforms for our maintenance and inspections staff. This initiative serves several important purposes: first and foremost, it enhances safety by clearly identifying our team members when they are on-site at various properties. This identification helps residents feel more comfortable and secure, knowing that they are interacting with authorized personnel. Additionally, the uniforms promote professionalism and accountability, reinforcing our commitment to high-quality service and community engagement.

Resident-Focused Programs

In 2024, we also strengthened our commitment to resident engagement. Through new newsletters tailored specifically for Public Housing and Housing Choice Voucher residents, we improved how we share important information and resources. Our expanded Resident Advisory Board gave residents a greater voice in shaping programs that impact their day-to-day lives. 

Building Stronger Partnerships 

Our progress wouldn’t have been possible without the strong partnerships we’ve built along the way. From our collaboration with the Urban League to new opportunities with organizations like RxOutreach, we’ve expanded services and access to essential resources for residents—demonstrating that we are stronger when we work together. 

Looking Ahead to 2025 

While we are proud of what we’ve accomplished, there is still more work to do. As we look toward 2025, we are excited to continue enhancing our services, supporting resident well-being, and building even stronger partnerships. Whether through new housing developments, expanded programs, or greater engagement opportunities, we remain committed to making County Housing a place where every resident can thrive. 

Thank you for being part of this journey with us. Your trust and participation inspire us to keep moving forward. Together, we’ll build an even brighter future. 

Happy Holidays and best wishes for the New Year! 

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Safe and Sound

Tips to Prevent Theft and Keep Your Home Secure

At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe. 

1. Lock Doors and Windows

• Always lock your doors and windows, even when you’re home or just stepping out briefly. 
• Use deadbolts and window locks for extra security. 

2. Keep Valuables Out of Sight

• Avoid leaving expensive items like electronics, cash, or jewelry visible from windows. 
• Store bicycles, grills, and other outdoor items in a secure location. 

3. Light Up Your Space

• Use outdoor lights to brighten entryways, patios, and parking areas at night. 
• Consider using motion-sensor lights to deter unwanted visitors. 

4. Get to Know Your Neighbors 

• Build relationships with neighbors to create a watchful and supportive community. 
• Report any suspicious activity to local authorities or property management. 

5. Secure Your Vehicle 

• Always lock your car doors and never leave valuables inside. 
• Park in well-lit areas whenever possible. 

6. Be Aware of Package Deliveries 

• If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you. 
• Consider using package delivery lockers or services to keep items safe. 

7. Report Maintenance Issues Promptly 

• A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
• To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.

By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free! 

If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community. 

Stay safe and sound!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Discover Amazing Offerings from St. Louis County Library

Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!

Here are just a few of the ways the library is making a difference:

• After School Meals & Summer Lunches
  In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.

• Diaper Assistance
  Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.

• Headspace Access
  Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.

The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!

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Managing Holiday Stress

Wellness Tips for a Peaceful Season

The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest. 

1. Set a Budget and Stick to It
Holiday spending can quickly add up but creating  a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items. 

2. Manage Your Time Wisely
With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress. 

3. Prioritize Self-Care
Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others. 

4. Stay Active and Eat Mindfully
Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season. 

5. Connect with Loved Ones 
The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries. 

6. Practice Gratitude
Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits. 

7. Reach Out for Support When Needed
If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources. 

This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed. 

From all of us at County Housing, we wish you a joyful and peaceful holiday season! 

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Maintenance Matters

Preparing Your Home for Winter: Cold Weather Tips & Maintenance Reminders

As the temperatures drop, now is the perfect time to prepare your home for the winter season. Taking a few simple steps can help protect your home, reduce energy costs, and keep you comfortable all season long. Here are some cold-weather tips and maintenance reminders to help you stay ahead of the chill.

1. Prevent Pipes from Freezing
Frozen pipes can burst, causing water damage and expensive repairs. Here’s how to avoid this: 

• Keep a slow drip on faucets, especially during extremely cold nights. This keeps water moving and reduces the chance of freezing. 
• Open cabinet doors under sinks to allow warm air to circulate around plumbing. 
• If you’re leaving home for an extended time, set your thermostat no lower than 55°F to keep pipes from freezing. 

2. Manage Heating Efficiently
Efficient use of heating can help keep your utility bills manageable while maintaining comfort: 

• Use Curtains Strategically

• Open curtains and blinds during the day to let in natural warmth from the sun.
• Close curtains at night to keep the warmth in and reduce heat loss.

• Manage Your Thermostat Wisely

• Lower your thermostat slightly at night or when you’re not at home.
• Aim to keep your thermostat at 68 degrees during the day to balance comfort and efficiency.

3. Know When to Call for Emergency Maintenance
If you notice any urgent issues in your unit, don’t wait—contact maintenance right away. Some emergencies to watch for include: 

• No heat or the heating system isn’t working properly. 
• Frozen or burst pipes causing leaks or water damage. 
• Gas leaks (if you smell gas, leave immediately and call the gas company or 911). 
• Severe drafts or broken windows that let cold air in. 

Stay Safe and Warm This Winter

Being proactive about winter preparation can make a big difference in your comfort and safety. If you need help or have questions about preparing your home, our Maintenance Team is here for you. Don’t hesitate to submit a maintenance request if something isn’t working as it should. 

Stay warm, stay safe, and enjoy the winter season!

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Understanding Renters’ Insurance

What You Need to Know

Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind. 

Renters’ insurance typically covers: 

• Personal property damage due to theft, fire, or water damage. 
• Liability coverage if someone is injured in your home. 
• Additional living expenses if your unit becomes uninhabitable due to a covered event. 

Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency. 

For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources. 

Let’s work together to ensure you and your family have the tools and information to feel secure in your home! 

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Fair Housing Fact: Know Your Rights!

Understanding the Fair Housing Act

The Fair Housing Act, enacted in 1968, is a crucial piece of legislation that prohibits discrimination in housing based on race, color, national origin, religion, sex, familial status, and disability. This law is designed to ensure that everyone has equal access to housing opportunities and can live free from discrimination. 

Here are some key points to remember about the Fair Housing Act: 

Equal Opportunity: The Act ensures that all individuals have the right to rent or buy a home without facing discrimination based on the protected characteristics. 

Filing a Complaint: If you believe you have experienced housing discrimination, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or your local fair housing agency. You have the right to seek justice and hold violators accountable. 

Community Support: Many organizations offer resources and support for individuals facing housing discrimination. Don’t hesitate to reach out for assistance if you feel your rights have been violated. 

Understanding your rights under the Fair Housing Act is vital to fostering a fair and inclusive community. Together, we can work towards ensuring that everyone has the opportunity to find a safe and affordable place to call home. 

For more information on Fair Housing and your rights, visit this webpage or contact the County Housing office. 

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Updates and Announcements

Holiday Office Closure: December 24th – January 1st

As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.

During this period, we encourage our residents and partners to reach out to us before the closure for any urgent matters. For emergencies, call our Emergency Maintenance line at 314-492-3811.

We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!

October 2024 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Revitalizing Our Community: The Transformation of Wellington Family Homes
• Safe & Sound
• Community Connect
• Fair Housing Fact
• HUD Resources for HCV Tenants
• Updates and Announcements – Admin Plan Updated and Understanding Small Area Fair Market Rents (SAFMRs)

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CEO Message

Listening and Leading

Dear Residents,

I’m excited to welcome you to the first edition of our County Housing resident newsletter. As we continue our mission of providing safe, affordable housing for families throughout St. Louis County, it’s important to me that we create open lines of communication and keep you informed about the work we’re doing to support our communities.

Over the past few months, we’ve been working on some exciting developments that will directly benefit you, our valued residents. From new safety initiatives designed to enhance your living experience to upcoming community events that will bring us all closer together, there’s a lot to look forward to.

One of the key focuses of our team is ensuring that your homes are not just places to live but thriving environments where you feel supported and connected. This newsletter is one way we aim to foster that connection, providing you with the latest updates, helpful resources, and stories from your fellow residents.

In this issue, you’ll find important information on safety in your homes, upcoming maintenance tips, and updates on current projects and initiatives. We also want to hear from you—your feedback and suggestions are invaluable as we strive to meet your needs and improve our services. Please don’t hesitate to reach out to us with any questions or concerns; we are here to help.

As we move forward, I want to emphasize that you are at the heart of everything we do at County Housing. Your well-being is our top priority, and we are committed to working tirelessly to create safe, welcoming, and vibrant communities for you and your families.

Thank you for being a part of County Housing. Together, we’re building a brighter future for everyone.

Warm regards,

Shannon Koenig
CEO, County Housing

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Feature Story

Revitalizing Our Community: The Transformation of Wellington Family Homes

County Housing is proud to share the remarkable journey of the Wellington Family Homes development in Wellston, a project that epitomizes our mission to provide safe, affordable housing while strengthening the communities we serve. What once seemed like a daunting challenge has blossomed into a beacon of hope and renewal for hundreds of families.

A Community United

The Wellington Family Homes project began as a response to the pressing need for affordable housing in Wellston. Over time, many homes had fallen into disrepair, and the future of the neighborhood looked uncertain. But the spirit of the community remained unbroken. Residents, local leaders, and County Housing joined forces, determined to preserve the integrity of their neighborhood and provide quality housing for the families who call Wellston home.

The Journey to Renewal

This ambitious $44 million project was not without its challenges. With nearly 200 homes slated for renovation, the work required extensive planning, collaboration, and a commitment to overcoming obstacles. Our team worked tirelessly to ensure that the renovated homes would meet the highest standards of safety and comfort, while also preserving the unique character of the Wellston community.

Today, we are thrilled to report that the first families have begun moving into their newly renovated homes. The homes have been updated with modern amenities, energy-efficient systems, and safety features, all designed to ensure long-term sustainability.

Looking Forward

The completion of the Wellington Family Homes project is a testament to what can be achieved when a community comes together with a shared vision. It is also a powerful reminder of County Housing’s ongoing commitment to creating and maintaining affordable housing in St. Louis. As we look to the future, we remain dedicated to supporting the residents of Wellston and other communities across the region.

This project is just one example of the positive impact we strive to make every day. Through partnerships, innovation, and a deep commitment to our mission, County Housing will continue to build a brighter, more equitable future for all residents of St. Louis.

Join the waitlist for Wellington Family Homes!

We’re excited to announce that there are currently spots available on our waitlist for Wellington Family Homes! If you or someone you know is seeking safe and affordable housing in a supportive community, we invite you to take the first step by joining our waitlist.

To join the waitlist and learn more about our housing options, please visit https://www.wellingtonfamilyhomes.com/.

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Safe and Sound

Enhancing Resident Safety Across County Housing

At County Housing, our top priority is ensuring the safety and well-being of our residents. We’re committed to creating secure living environments and empowering our community with the tools and knowledge needed to stay safe.

October is Fire Prevention Month!

Ensuring your home is prepared for emergencies is crucial. We encourage all residents to ensure your home is safe. Be sure to check that smoke detectors are in working order, have fire escape plans, and be sure to have a fire extinguisher readily available. Keeping your home safe means being proactive and informed.

Here are a few fire safety tips:

• Keep flammable materials away from heat sources and open flames.
• Don’t overload electrical outlets and extension cords, and regularly inspect and maintain electrical systems and appliances.
• Have a working fire extinguisher on every level of your home, especially the kitchen, and keep it within reach.
• Test your fire and carbon monoxide detectors.
• Eliminate clutter, which can become a fuel source in a fire and restrict access to emergency equipment and exit routes.

Residential cooking fires are one of the leading causes of home fires and preventing them is a top priority for all of us. To support this effort, we’ve highlighted three key safety tips that are essential for preventing kitchen fires:

Top 3 Residential Cooking Safety Tips

1. Stay in the Kitchen: It’s important to never leave cooking food unattended. If you need to step away, even for a short time, be sure to turn off the stove to prevent accidents.
   
   
2. Keep Flammable Items Away: Make sure that towels, potholders, and other flammable items are kept well away from the stove and other heat sources to avoid the risk of fire.
   
   
3. Use a Timer: Always use a timer to remind yourself that you’re cooking, especially when simmering, baking, or roasting. It’s an easy way to stay mindful and prevent fires from starting.

Protect Yourself from Scams: Tips for County Housing Residents

Unfortunately, scammers are becoming increasingly creative in their attempts to trick residents. It’s important to stay vigilant and know the signs of a scam to protect yourself and your personal information. Here are some key tips to help you avoid being scammed:

1. Verify Who You’re Communicating With 
   Scammers may pretend to be County Housing employees by creating fake email addresses or using our email signatures. Always ensure you are communicating directly with us:
   
   • Official Emails: Our staff will only contact you from official County Housing email addresses, ending in “@countyhousing.org.” 
   • No Gmail Accounts: We will never use Gmail or other free email services to reach out. If you receive an email from a suspicious address like “nicoleacountyhousing@gmail.com,” do not respond.
     
2. We Never Collect Security Deposits
   County Housing will never ask you for a security deposit or handle security deposits on behalf of any landlord. If someone claiming to be from County Housing asks for a deposit, it’s a scam. Always verify payment requests directly with your caseworker through official channels.
   
   
3. Double-Check Unusual Requests 
   If you receive unexpected or suspicious requests for money, personal information, or payment details, don’t hesitate to double-check with your HCV Caseworker or contact our office directly. It’s always better to be safe than sorry.
   
   
4. Report Suspicious Activity
   If you think you’ve been contacted by a scammer, report it immediately to your caseworker or our main office. By alerting us, we can take steps to protect others in our community from falling victim.

Your safety is our top priority. Stay informed, stay alert, and don’t hesitate to reach out if you have any questions or concerns about potential scams.

Reporting and Support

Your safety is our concern. If you notice anything unusual or have safety-related questions, don’t hesitate to reach out. Our team is here to support you and address any concerns you may have. Remember, safety is a shared responsibility, and together, we can ensure that our community remains a Safe & Sound place to live.

Thank you for being an active part of our community and for helping us keep County Housing a safe and welcoming environment for everyone.

Stay safe and sound!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Need Help with Utility Bills?

If you or someone you know is a senior, physically disabled adult, or a low-to-moderate income individual or family in need of utility assistance, help is available. HeatUpStLouis.org offers support for those facing financial or medical hardships.

You do not need a disconnection notice. But you must follow the instructions and provide proof of income. Also continue to check their website for our newest location for those who are not mobile, tablet, laptop, or desktop savvy.

To request assistance, visit HeatUpStLouis.org and select the “Request for Utilities” option. Your information will be kept confidential and used only for energy assistance efforts. The HUSTL utility team will aim to process your request as soon as they possibly can. Do not hesitate to seek the help you need!

Find the Help You Need

If you or someone you know needs food assistance, the St. Louis Area Foodbank offers valuable resources to help you access groceries and meals.

To find support near you:

1. Visit stlfoodbank.org/find-food
   
2. Use the “Find a Food Pantry” tool to locate nearby pantries for groceries.
   
3. Check the “Visit a Food Distribution Event” search to see upcoming events in your area.

Whether you’re in need of immediate assistance or planning ahead, these resources are here to help you and your family.

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Fair Housing Fact: Know Your Rights!

Did you know that under the Fair Housing Act, it is illegal to discriminate in housing based on race, color, national origin, religion, sex, disability, or familial status? This means landlords and housing providers cannot treat you unfairly because of these characteristics when it comes to renting, buying, or securing a loan for a home.

If you feel your rights have been violated, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD). Everyone deserves equal access to safe and affordable housing!

Stay informed, know your rights, and protect your housing opportunities!

If you believe you have experienced housing discrimination, it’s important to take action. You can file a complaint with the U.S. Department of Housing and Urban Development (HUD) to report any violations of your rights. To learn more about the process and submit your complaint, visit HUD’s Fair Housing page. Remember, everyone deserves equal access to safe and affordable housing, so stay informed and advocate for your rights!

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HUD Posts Resources for HCV Tenants

On the HUD Exchange Resource Library webpage, the Department of Housing and Urban Development (HUD) has posted the following resources for Housing Choice Voucher (HCV) tenants:

• Tips for HCV Search
• Maintaining Your Housing Choice Voucher
• HCV Tenant Responsibilities
• HCV Tenant Rights
• Explore featured publications and browse regulations, policy guidance, toolkits, FAQs, and other resources

For additional resources and information that support both Public Housing and HCV tenants, visit the Tenant Empowerment webpage.  

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Updates and Announcements

Admin Plan

County Housing’s Administrative Plan can be found on our website, as we continue to make updates to ensure alignment with HUD, residents are encouraged to review the plan to stay informed about our policies and procedures. You can access it at countyhousing.org.

Understanding Small Area Fair Market Rents (SAFMRs) 

Starting in January 2025, County Housing will begin using Small Area Fair Market Rents (SAFMRs) set by HUD. Unlike traditional Fair Market Rents, which are determined for the entire St. Louis metropolitan area, SAFMRs are based on specific ZIP codes.

This change helps ensure that rental assistance is better aligned with local market conditions, making it easier for voucher holders to find affordable housing in a variety of neighborhoods, including high-opportunity areas.

The amount of rent County Housing can pay may vary depending on a property’s location, and we will provide more information soon about what this means for our residents.

To learn more about Small Area Fair Market Rents, you can access the article on our website at https://countyhousing.org/safmr.

October 2024 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading
• Feature Story – Revitalizing Our Community: The Transformation of Wellington Family Homes
• Safe & Sound
• Community Connect
• Maintenance Matters
• Fair Housing Fact

• Updates and Announcements – Updated ACOP available Oct. 18 and Resident Advisory Board Meeting on Oct. 23

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CEO Message

Listening and Leading

Dear Residents,

I’m excited to welcome you to the first edition of our County Housing resident newsletter. As we continue our mission of providing safe, affordable housing for families throughout St. Louis County, it’s important to me that we create open lines of communication and keep you informed about the work we’re doing to support our communities.

Over the past few months, we’ve been working on some exciting developments that will directly benefit you, our valued residents. From new safety initiatives designed to enhance your living experience to upcoming community events that will bring us all closer together, there’s a lot to look forward to.

One of the key focuses of our team is ensuring that your homes are not just places to live but thriving environments where you feel supported and connected. This newsletter is one way we aim to foster that connection, providing you with the latest updates, helpful resources, and stories from your fellow residents.

In this issue, you’ll find important information on safety in your homes, upcoming maintenance tips, and updates on current projects and initiatives. We also want to hear from you—your feedback and suggestions are invaluable as we strive to meet your needs and improve our services. Please don’t hesitate to reach out to us with any questions or concerns; we are here to help.

As we move forward, I want to emphasize that you are at the heart of everything we do at County Housing. Your well-being is our top priority, and we are committed to working tirelessly to create safe, welcoming, and vibrant communities for you and your families.

Thank you for being a part of County Housing. Together, we’re building a brighter future for everyone.

Warm regards,

Shannon Koenig
CEO, County Housing

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Feature Story

Revitalizing Our Community: The Transformation of Wellington Family Homes

County Housing is proud to share the remarkable journey of the Wellington Family Homes development in Wellston, a project that epitomizes our mission to provide safe, affordable housing while strengthening the communities we serve. What once seemed like a daunting challenge has blossomed into a beacon of hope and renewal for hundreds of families.

A Community United

The Wellington Family Homes project began as a response to the pressing need for affordable housing in Wellston. Over time, many homes had fallen into disrepair, and the future of the neighborhood looked uncertain. But the spirit of the community remained unbroken. Residents, local leaders, and County Housing joined forces, determined to preserve the integrity of their neighborhood and provide quality housing for the families who call Wellston home.

The Journey to Renewal

This ambitious $44 million project was not without its challenges. With nearly 200 homes slated for renovation, the work required extensive planning, collaboration, and a commitment to overcoming obstacles. Our team worked tirelessly to ensure that the renovated homes would meet the highest standards of safety and comfort, while also preserving the unique character of the Wellston community.

Today, we are thrilled to report that the first families have begun moving into their newly renovated homes. The homes have been updated with modern amenities, energy-efficient systems, and safety features, all designed to ensure long-term sustainability.

Looking Forward

The completion of the Wellington Family Homes project is a testament to what can be achieved when a community comes together with a shared vision. It is also a powerful reminder of County Housing’s ongoing commitment to creating and maintaining affordable housing in St. Louis. As we look to the future, we remain dedicated to supporting the residents of Wellston and other communities across the region.

This project is just one example of the positive impact we strive to make every day. Through partnerships, innovation, and a deep commitment to our mission, County Housing will continue to build a brighter, more equitable future for all residents of St. Louis.

Join the waitlist for Wellington Family Homes!

We’re excited to announce that there are currently spots available on our waitlist for Wellington Family Homes! If you or someone you know is seeking safe and affordable housing in a supportive community, we invite you to take the first step by joining our waitlist.

To join the waitlist and learn more about our housing options, please visit https://www.wellingtonfamilyhomes.com/.

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Safe and Sound

Enhancing Resident Safety Across County Housing

At County Housing, our top priority is ensuring the safety and well-being of our residents. We’re committed to creating secure living environments and empowering our community with the tools and knowledge needed to stay safe.

October is Fire Prevention Month!

Ensuring your home is prepared for emergencies is crucial. We encourage all residents to ensure your home is safe. Be sure to check that smoke detectors are in working order, have fire escape plans, and be sure to have a fire extinguisher readily available. Keeping your home safe means being proactive and informed.

Here are a few fire safety tips:

• Keep flammable materials away from heat sources and open flames.
• Don’t overload electrical outlets and extension cords, and regularly inspect and maintain electrical systems and appliances.
• Have a working fire extinguisher on every level of your home, especially the kitchen, and keep it within reach.
• Test your fire and carbon monoxide detectors.
• Eliminate clutter, which can become a fuel source in a fire and restrict access to emergency equipment and exit routes.

Residential cooking fires are one of the leading causes of home fires and preventing them is a top priority for all of us. To support this effort, we’ve highlighted three key safety tips that are essential for preventing kitchen fires:

Top 3 Residential Cooking Safety Tips

1. Stay in the Kitchen: It’s important to never leave cooking food unattended. If you need to step away, even for a short time, be sure to turn off the stove to prevent accidents.
2. Keep Flammable Items Away: Make sure that towels, potholders, and other flammable items are kept well away from the stove and other heat sources to avoid the risk of fire.
3. Use a Timer: Always use a timer to remind yourself that you’re cooking, especially when simmering, baking, or roasting. It’s an easy way to stay mindful and prevent fires from starting.

Reporting and Support

Your safety is our concern. If you notice anything unusual or have safety-related questions, don’t hesitate to reach out. Our team is here to support you and address any concerns you may have. Remember, safety is a shared responsibility, and together, we can ensure that our community remains a Safe & Sound place to live.

Thank you for being an active part of our community and for helping us keep County Housing a safe and welcoming environment for everyone.

Stay safe and sound!

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Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Need Help with Utility Bills?

If you or someone you know is a senior, physically disabled adult, or a low-to-moderate income individual or family in need of utility assistance, help is available. HeatUpStLouis.org offers support for those facing financial or medical hardships.

You do not need a disconnection notice. But you must follow the instructions and provide proof of income. Also continue to check their website for our newest location for those who are not mobile, tablet, laptop, or desktop savvy.

To request assistance, visit HeatUpStLouis.org and select the “Request for Utilities” option. Your information will be kept confidential and used only for energy assistance efforts. The HUSTL utility team will aim to process your request as soon as they possibly can. Do not hesitate to seek the help you need!

Find the Help You Need

If you or someone you know needs food assistance, the St. Louis Area Foodbank offers valuable resources to help you access groceries and meals.

To find support near you:

1. Visit stlfoodbank.org/find-food

2. Use the “Find a Food Pantry” tool to locate nearby pantries for groceries.

3. Check the “Visit a Food Distribution Event” search to see upcoming events in your area.

Whether you’re in need of immediate assistance or planning ahead, these resources are here to help you and your family.

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Maintenance Matters

Keeping Your Home in Top Shape

At County Housing, we believe that a well-maintained home is the foundation of a happy and healthy living environment.

Repairs and Maintenance

Regular maintenance is key to keeping your home comfortable and functional. Our maintenance team is responsible for addressing routine repairs and seasonal inspections to ensure your living space is well-maintained. Whether it’s a leaky faucet, HVAC issues, or a broken appliance, we want to handle these concerns efficiently and effectively. Don’t hesitate to reach out to your property manager for any maintenance needs to help prevent larger issues and keep your home in good condition.

Contact Information

If you are a resident of Villa Lago, Fee Fee Manor, Arbor Hill, or NSP, please call 314-788-6458

If you are a resident in Pagedale, Olivette, Hillsdale, or Highview (including scattered sites), please call 314-912-7958.

Emergency Maintenance Phone: 314-492-3811

• Available: Monday through Friday, 4:30 p.m. – 8:30 a.m.
• Weekends: 24/7 coverage

We’re Here to Help!

Our goal is to ensure that you have a safe and comfortable living environment. Your satisfaction is our priority, and we are here to assist with any maintenance needs you may have. Please reach out to us with any questions, concerns, or requests. We’re always ready to help and make sure your home remains in excellent condition.

Thank you for being an essential part of our community. Together, we can keep your home and neighborhood a great place to live.

Best regards, 
The County Housing Maintenance Team

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Fair Housing Fact: Know Your Rights!

Did you know that under the Fair Housing Act, it is illegal to discriminate in housing based on race, color, national origin, religion, sex, disability, or familial status? This means landlords and housing providers cannot treat you unfairly because of these characteristics when it comes to renting, buying, or securing a loan for a home.

If you feel your rights have been violated, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD). Everyone deserves equal access to safe and affordable housing!

Stay informed, know your rights, and protect your housing opportunities!

If you believe you have experienced housing discrimination, it’s important to take action. You can file a complaint with the U.S. Department of Housing and Urban Development (HUD) to report any violations of your rights. To learn more about the process and submit your complaint, visit HUD’s Fair Housing page. Remember, everyone deserves equal access to safe and affordable housing, so stay informed and advocate for your rights!

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Updates and Announcements

Updated Admissions and Continued Occupancy Policy (ACOP) Available Online

We would like to inform you that an updated draft version of the ACOP is now available on our website. This document includes several important changes, so we encourage you to review the plan to stay informed about our policies and procedures. Visit countyhousing.org to access the full document.

Resident Advisory Board Meeting Announcement

Date: Oct. 23, 2024
Time: 3 p.m.

We invite you to join the upcoming Resident Advisory Board Meeting, which will be held in a hybrid format. Attend in person or join us virtually—whichever is most convenient for you! All are welcome!

In-Person Location:
County Housing Office 
8865 Natural Bridge Road 
St. Louis, MO 63121 

Virtual Attendance via Microsoft Teams: 
Meeting ID: 251 641 255 218
Passcode: v58DQg

We look forward to your participation and input! Your voice matters in shaping the future of our community. Please RSVP to Kawanna Tate, Director, Housing Administration, at kawannat@countyhousing.org