County Housing Office Closure – Winter Holidays

County Housing offices will be closed from Thursday, December 25, 2025, through Thursday, January 1, 2026. We will reopen Friday, January 2, 2026. Wishing everyone a safe and happy holiday season!

The Voucher Voice

December 2025 Housing Choice Voucher Program Resident Newsletter


Dear Residents,

As the year comes to a close, I want to take a moment to thank you for being part of the County Housing community. This season gives us a chance to reflect on what matters most—our homes, our families, and the connections we share with one another.

At County Housing, we believe that everyone deserves a safe, stable place to call home. Throughout 2025, our team has worked hard to strengthen that foundation—by improving our properties, expanding resident services, and building partnerships that help connect you with resources and opportunities.

Looking ahead to the new year, we remain committed to listening, learning, and continuing to make County Housing a place where residents can thrive. We’re excited for what’s to come and are grateful to share this journey with you.

On behalf of all of us at County Housing, I wish you and your family a joyful holiday season and a happy, healthy new year.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing


As we look ahead to the new year, County Housing wants to keep you informed about upcoming updates that may affect your Housing Choice Voucher (HCV) assistance. Each year, the U.S. Department of Housing and Urban Development (HUD) publishes new Small Area Fair Market Rents (SAFMRs), which help determine payment standards for rental assistance. In addition, County Housing reviews Utility Allowances annually to ensure they accurately reflect current utility costs in our community.

What Are Small Area Fair Market Rents (SAFMRs)?

SAFMRs are used to calculate the maximum amount of rent that County Housing can approve for a voucher-assisted unit. These rates are based on specific ZIP codes rather than a single countywide rate, allowing for a more accurate reflection of local housing costs.

This means that payment standards may vary depending on where a unit is located — helping families access a wider range of housing options across the region.

What Does This Mean for You?

The 2020 Small Area Fair Market Rents (SAFMRs) will go into effect on January 1, 2026. County Housing will apply these updated rates when processing new move-ins, transfers, and rent increase requests. Current participants will remain under their existing lease terms until their next annual reexamination or lease renewal, at which time the updated standards will be applied. Please note that County Housing will continue to honor the SAFMR hold harmless policy.

Utility Allowance Updates

County Housing also reviews Utility Allowances each year to ensure they reflect real-world energy costs for gas, electric, water, sewer, and other utilities. Adjustments to these allowances help ensure that families are receiving the right level of support based on current rates and utility usage trends.

Updated Utility Allowances will also take effect January 1, 2026, and will be automatically factored into future rent calculations — no action is needed from you.

Why These Updates Matter

These annual adjustments help County Housing stay aligned with local housing and utility markets, ensuring that assistance remains fair and consistent for all program participants.

If you have questions about how these updates may affect your rent portion or your next recertification, your Housing Program Specialist will be happy to assist. You can also find more information about payment standards and utility allowances at here.

County Housing is committed to keeping residents informed every step of the way. These annual updates are just one of the many ways we work to ensure housing assistance remains accurate, equitable, and responsive to our community’s needs.


Winter brings colder temperatures, icy sidewalks, and shorter days, which can create new safety challenges at home and in our communities. Here are some tips to help you stay safe and comfortable this season:

  1. Keep Walkways Clear: Shovel snow and sprinkle salt or sand on steps and sidewalks to prevent slips and falls.
  2. Check Smoke & Carbon Monoxide Detectors: Make sure batteries are fresh—heating systems and holiday lights can increase risks.

  3. Dress in Layers: Warm clothing, hats, and gloves can help prevent frostbite when heading outside.

  4. Be Cautious with Space Heaters: Keep heaters at least 3 feet away from anything flammable and never leave them unattended.

  5. Stay Connected: Let neighbors or friends know if you’ll be away or need assistance, especially during extreme weather.

🔦 Bonus Tip: Keep a small emergency kit with flashlights, blankets, and water in case of power outages.

Staying mindful and prepared helps everyone enjoy a safe, cozy winter season!


The holiday season can be challenging, and County Housing wants to make sure our residents know about resources available to help make this time of year a little brighter:

  1. Food Assistance: Local food pantries and community organizations are offering holiday meal boxes and grocery assistance. Reach out to the St. Louis Area Foodbank to see what’s available.

  2. Gifts & Clothing: Programs in the area provide toys, warm clothing, and blankets for individuals and families in need. Contact The Salvation Army to learn about the services they offer.

  3. Utility Support: If you need help with heating costs as the temperatures get colder, reach out to Heat Up St. Louis.

  4. Community Hotlines & Support: If you’re feeling isolated or need someone to talk to, you can reach out to United Way by calling 211 to get referrals for local health and social services, including immediate shelter needs and other community support programs.

We encourage you to reach out and take advantage of these resources. Everyone deserves to feel safe, supported, and cared for this holiday season.


As a participant in the Housing Choice Voucher (HCV) program, it’s important to understand your rights to ensure your housing experience is fair, safe, and stable. Here’s what you should know:

1. Right to a Quality Unit

  • Your unit must meet HUD’s Housing Quality Standards (HQS).
  • You can request an inspection if your unit has maintenance or safety concerns.

2. Right to a Fair Lease & Rent

  • Your landlord must provide a written lease and cannot charge you more than the approved rent portion.
  • You cannot be evicted without proper notice and due process.

3. Right to Participate in Inspections

  • You have the right to be present during HCV inspections and to report concerns about your unit.

4. Right to Information

  • You can request information about your voucher, including how your portion of rent is calculated.
  • You have the right to appeal decisions made by the housing authority if you disagree.

County Housing will be closed for the holiday season from Thursday, December 25, 2025, through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

If you have any issues with your unit during this time, please contact your landlord directly. County Housing Inspectors will be available only for urgent emergencies.

Please plan accordingly, and we hope you enjoy your holidays!

Resident Connection

December 2025 Public Housing Resident Newsletter


Dear Residents,

As the year comes to a close, I want to take a moment to thank you for being part of the County Housing community. This season gives us a chance to reflect on what matters most—our homes, our families, and the connections we share with one another.

At County Housing, we believe that everyone deserves a safe, stable place to call home. Throughout 2025, our team has worked hard to strengthen that foundation—by improving our properties, expanding resident services, and building partnerships that help connect you with resources and opportunities.

Looking ahead to the new year, we remain committed to listening, learning, and continuing to make County Housing a place where residents can thrive. We’re excited for what’s to come and grateful to share this journey with you.

On behalf of all of us at County Housing, I wish you and your family a joyful holiday season and a happy, healthy new year.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing


County Housing & St. Louis County Library

County Housing is proud to partner with the St. Louis County Library (SLCL) to help residents access valuable resources that support lifelong learning, personal growth, and family success. This partnership was formed with one goal in mind — to make it easier for residents to connect with the many free programs and services available through the library system.

The St. Louis County Library offers far more than books. Through this partnership, residents can take advantage of opportunities that make everyday life a little easier and open doors to new possibilities.

Here are just a few of the resources available to you:

  • 📚 Free Books, Movies & More: Access thousands of books, audiobooks, movies, and music in person or online.

  • 💻 Technology Access: Use free Wi-Fi, public computers, or borrow a Chromebook or Wi-Fi hotspot to stay connected at home.

  • 🧠 Learning & Career Tools: Improve job skills with free online courses, career coaching, and résumé assistance.

  • 🎓 Homework Help & Tutoring: Students can access free tutoring and educational tools — both online and in the library.

  • 👶 Programs for All Ages: From early childhood story times to teen programs and adult workshops, there’s something for everyone.

  • 💬 Community Connections: Get information about local services, digital literacy support, and community programs.

Through this partnership, County Housing and the St. Louis County Library are working together to bring these opportunities closer to home — helping residents build skills, strengthen families, and achieve their goals.

Don’t have a library card yet?
It’s easy to sign up! Visit any St. Louis County Library branch or apply online at www.slcl.org.

Together, County Housing and SLCL are creating pathways to learning, connection, and success — one library card at a time.


Winter brings colder temperatures, icy sidewalks, and shorter days, which can create new safety challenges at home and in our communities. Here are some tips to help you stay safe and comfortable this season:

  1. Keep Walkways Clear: Shovel snow and sprinkle salt or sand on steps and sidewalks to prevent slips and falls.
  2. Check Smoke & Carbon Monoxide Detectors: Make sure batteries are fresh—heating systems and holiday lights can increase risks.

  3. Dress in Layers: Warm clothing, hats, and gloves can help prevent frostbite when heading outside.

  4. Be Cautious with Space Heaters: Keep heaters at least 3 feet away from anything flammable and never leave them unattended.

  5. Stay Connected: Let neighbors or friends know if you’ll be away or need assistance, especially during extreme weather.

🔦 Bonus Tip: Keep a small emergency kit with flashlights, blankets, and water in case of power outages.

Staying mindful and prepared helps everyone enjoy a safe, cozy winter season!


The holiday season can be challenging, and County Housing wants to make sure our residents know about resources available to help make this time of year a little brighter:

  1. Food Assistance: Local food pantries and community organizations are offering holiday meal boxes and grocery assistance. Reach out to the St. Louis Area Foodbank to see what’s available.

  2. Gifts & Clothing: Programs in the area provide toys, warm clothing, and blankets for individuals and families in need. Contact The Salvation Army to learn about the services they offer.

  3. Utility Support: If you need help with heating costs as the temperatures get colder, reach out to Heat Up St. Louis.

  4. Community Hotlines & Support: If you’re feeling isolated or need someone to talk to, you can reach out to United Way by calling 211 to get referrals for local health and social services, including immediate shelter needs and other community support programs.

We encourage you to reach out and take advantage of these resources. Everyone deserves to feel safe, supported, and cared for this holiday season.


Winter weather can bring challenges to your home, but a few simple steps can help keep your home safe, warm, and comfortable:

1. Keep Heating Systems Running Smoothly

  • Make sure vents and radiators are clear of furniture or belongings.
  • Report any heating issues to maintenance promptly so they can be addressed quickly.

2. Prevent Frozen Pipes

  • Keep your thermostat at a consistent temperature, even when you’re away.
  • Open cabinet doors under sinks to let warm air circulate, especially on very cold days.
  • Report any leaks or dripping faucets immediately.

3. Safety Around Snow & Ice

  • Be careful on sidewalks and entryways. Maintenance teams work to clear snow, but extra caution is always important.
  • If you notice icy areas, let maintenance know so they can address them quickly.

4. Holiday Safety Tips

  • Use extension cords safely and avoid overloading outlets.

By taking these small steps and working together with our maintenance team, we can all enjoy a safe and cozy winter season!


All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting ScheduleMeetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • January 13, 2026
  • March 10, 2026
  • May 12, 2026
  • September 8, 2026
  • November 10, 2026

Pagedale Board Meeting ScheduleMeetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • December 9, 2025 at 12 p.m.
  • February 10, 2026
  • April 14, 2026
  • June 9, 2026
  • August 11, 2026
  • October 13, 2026
  • December 8, 2026

Olivette Board Meeting ScheduleMeetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • February 24, 2026
  • April 28, 2026
  • August 25, 2026
  • October 27, 2026

Hillsdale Board Meeting ScheduleMeetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • March 24, 2026
  • June 23, 2026
  • September 22, 2026
  • November 17, 2026

Resident Advisory Board – Get Involved!
We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.

County Housing will be closed for the holiday season from Thursday, December 25, 2025, through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

The Landlord Bulletin

October 2025 Landlord Newsletter


Dear Landlords,

As we move into fall, I want to take a moment to say how much we appreciate your partnership. Whether you’re part of our Housing Choice Voucher (HCV) program or another County Housing initiative, your role in providing safe, quality homes makes a lasting difference in the lives of our residents and in our community as a whole.

Your commitment helps families put down roots, children focus on school, and individuals feel the stability of having a place to call home. We couldn’t do this without you.

This issue of the Landlord Newsletter includes updates and resources designed to support you in this important work. You’ll find information on upcoming events, reminders about program policies, and tips to help make the leasing process as smooth as possible. We’ve also included success stories that show the real-life impact of your participation and dedication.

As always, our team is here to help. Please don’t hesitate to reach out with questions, ideas, or feedback. We value hearing from you and learning how we can continue to strengthen our partnership.

Thank you for all you do; your professionalism, dedication, and the difference you make every day. Together, we’re building stronger, more stable communities.

Sincerely,

Shannon Koenig
Chief Executive Officer
County Housing


HUD has extended the mandatory compliance date for the new voucher inspection standards, known as NSPIRE-V, to February 1, 2027. This extension gives landlords and housing authorities additional time to prepare for and implement these updated requirements.

Until NSPIRE-V takes effect, current Housing Quality Standards (HQS) will remain in place, and all existing inspection processes will continue as usual. Please note that some safety requirements—such as working carbon monoxide and smoke alarms and lead-based paint visual assessments—are still mandatory and must be maintained in your rental units.

County Housing will continue to keep you informed as HUD releases more guidance. We’ll provide updates, training opportunities, and resources to help you comply with NSPIRE-V requirements well ahead of the deadline.

If you have questions about inspections or unit standards, please reach out to our Landlord Liaison at landlord@countyhousing.org.


On August 7, County Housing hosted a webinar for landlords to provide an in-depth overview of the RentCafé Portal, our online platform for managing Housing Choice Voucher (HCV) and other program units.

Webinar Highlights:

Goals of the Session:

  • Demonstrate the benefits of using the RentCafé Portal.
  • Provide step-by-step guidance on logging in and managing accounts.
  • Answer common questions from landlords about portal functions and processes.

Key Features Reviewed:

  • Account Access: Instructions for new and existing users on logging in or registering, including using your unique registration code.
  • Profile Setup: Required fields for personal and account information, along with acceptance of the Terms & Conditions.
  • Portal Tools: How to navigate unit inspections, ledger management, unit holds and abatements, and EFT (electronic fund transfer) setup.
  • Multi-Unit Properties: Guidance for landlords managing multiple units in the system.

Frequently Asked Questions:

  • How to add additional units for multi-unit buildings.
  • Steps to re-register if a previous registration needs to be deleted.
  • How to confirm receipt of tenant payments and how EFT setup ensures direct deposit for future payments.

Next Steps:
To receive a copy of the slides from the webinar, or for assistance with registration, adding units, or troubleshooting account issues, please get in touch with your CORE Team Landlord Liaison at landlord@countyhousing.org


Every home begins with a key and the people who make that possible. At County Housing, we work hand in hand with landlords to open doors for individuals and families in our community. Together, we’re not just providing housing; we’re creating stability, opportunity, and the foundation for a better future.

Each time a landlord chooses to participate in the Housing Choice Voucher Program, they are helping someone take a step toward security and self-sufficiency. For residents, that step might mean a safe neighborhood, access to better schools, or the comfort of knowing they have a place to return to at the end of the day.

While the path to finding “a place called home” looks different for every family, one thing remains the same: it’s made possible through the dedication and partnership of our landlords. Thank you for helping us make home a reality.


Preventing problems before they happen saves time and money. Here’s a quick seasonal checklist:

  • Inspect and clean gutters to prevent water damage.

  • Check furnaces and replace filters before the first cold snap.

  • Insulate pipes in unheated areas to avoid freezing.

  • Test smoke and carbon monoxide detectors for safety.


At County Housing, we’re always looking for ways to connect our landlord partners with tools and resources that support both you and the residents you serve. One such resource is ARCH by HomeScreen, a program that helps at-risk renters secure safe and stable housing while offering landlords access to a growing pool of qualified tenants.

We’re pleased to introduce ARCH as a potential partner for your rental properties. Below, you’ll find more information about how ARCH works and how it can benefit landlords like you.

Thank you for your continued partnership with County Housing as we work together to expand housing opportunities across our community.

At ARCH by HomeScreen, we’re committed to connecting at-risk renters with safe and stable housing — and we want to be sure landlords like you have the information you need to participate in and benefit from this work.

Launched in March 2021 through CARES Act funding, the At-Risk Renters’ Connection to Housing (ARCH) was created to support low- to moderate-income renters whose housing was affected by the pandemic. Since then, our focus has expanded to help any person currently at risk of homelessness find housing stability.

This fall, we’re proud to be approaching our 200th household housed through the ARCH program, with 83% of placements from the first half of 2024 reporting no issues. Over the past four years, HomeScreen staff at Tower Grove Community Development Corporation (TGCDC) have worked tirelessly to recruit and onboard landlords and nonprofit users to the ARCH platform.

Today, we partner with:

  • 500+ nonprofit users from more than 100 organizations
  • 350+ individual landlords with properties in St. Louis City, St. Louis County, the Metro East, Jefferson County, and St. Charles County

But demand for affordable housing continues to grow. Homelessness is on the rise across the St. Louis metro area, with over 2,000 homeless individuals recorded in the City of St. Louis in 2024 — a 31% increase since July 2021.

We’re eager to expand our network of landlords to meet this urgent need and continue making an impact for the next 100 households we serve.

If you have a property you would like to list on the ARCH platform or want to learn more about the benefits of partnering with us, please contact Ella Gross at ella@towergrovecdc.org.


Please be aware that County Housing will be closed on the following holidays in 2025:

  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025 through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!


Working with County Housing goes beyond simply providing a home; it’s about strengthening neighborhoods and creating opportunities for families and individuals who may not otherwise have access to safe, affordable housing. Your partnership has a ripple effect, benefiting not just residents but the entire community.

Thank you for being a valued partner in our mission to expand housing opportunities and foster strong, healthy neighborhoods.

We’re always here to connect:

County Housing Celebrates Opening of Wellington Family Homes

Families in Wellston are moving into newly renovated, modern homes as County Housing and its partners celebrate the grand opening of Wellington Family Homes. The ribbon-cutting event, held on Saturday, October 4, marked a major milestone in the effort to provide safe, affordable housing and revitalize the community.

The celebration featured remarks from local leaders, including the Mayor, followed by a ribbon-cutting ceremony and guided tours of the new family homes.

“Wellington Family Homes represents more than just new housing; it represents stability, opportunity, and hope for families in our community. We are proud to partner with many dedicated organizations to bring this vision to life.”

Shannon Koenig, Executive Director and Chief Executive Officer of County Housing

The transformation of Wellington Family Homes was made possible through collaboration with Knight Development, BGC Advantage, Wellston Community Empowerment Corporation, and the City of Wellston. Appreciation is also extended to the tenants of Wellington Family Homes, whose patience, input, and partnership throughout the redevelopment process were essential to the project’s success. Their collaboration helped ensure the new homes reflect the needs and priorities of the families who live there.

In addition, the efforts of Legal Services of Eastern Missouri were instrumental in supporting and advocating for residents during the transition process.

The development includes 186 newly renovated units featuring new roofs, updated flooring, modern lighting, fresh paint, and energy-efficient appliances and systems. These improvements provide residents with safe, comfortable, and sustainable homes designed to support long-term family stability.

As part of the celebration, community organizations hosted resource tables for residents, and guests enjoyed light refreshments provided by Knight Development.

The Voucher Voice

October 2025 Housing Choice Voucher Program Resident Newsletter


Dear Residents,

As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.

This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.

I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.

Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing


County Housing partners with VA on special housing initiative

At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We were proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.

Through this “VA Surge” initiative, our team worked closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combined rental assistance with case management and supportive services.

How it worked:

  • Veterans were referred to County Housing by the VA.
  • Our team fast-tracked eligible veterans for voucher issuance.
  • VA case managers provided ongoing support to help veterans find, move into, and maintain stable housing.

This surge effort was designed to ensure that veterans who were currently unhoused or at risk of losing housing could quickly get the help they needed. By removing barriers and speeding up the process, we helped to provide more than just a roof over their heads; we provided stability, dignity, and hope.


Trick-or-Treat Smart
Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.

Fall Weather Preparedness
Fallen leaves and morning frost can make walkways slippery. Keep paths clear and be sure to wear proper footwear.

Stay Secure
Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.

Know Who to Call
Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact your landlord immediately to get the help you need.

🧯 October Fire Safety Tip: Prepare for Cooler Weather

As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.

Tips to stay safe this fall:

  • Keep space heaters at least 3 feet away from furniture, curtains, and bedding.
  • Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
  • Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
  • Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.

By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.


St. Louis Area Foodbank

County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.

You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.


We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.

Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit the St. Louis County Library’s RECA resource page here: https://www.slcl.org/research-learn/reca.

We encourage any residents who think they may be impacted to review the information provided at the link above.


HUD has announced that the mandatory compliance date for its new voucher inspection standards, called NSPIRE-V, has been extended to February 1, 2027. This means housing authorities, including County Housing, now have more time to fully implement these updated inspection requirements.

While the extended deadline gives us time to transition smoothly, some safety requirements remain in place—including working carbon monoxide and smoke alarms, as well as lead-based paint visual assessments.

County Housing will continue to follow all current Housing Quality Standards (HQS) until the new NSPIRE-V standards go into effect. We’ll also keep you updated as more information is released by HUD so you’ll know exactly what to expect during inspections.


Your Right to a Safe Home
As an HCV participant, you have the right to live in a safe, decent, and sanitary home. If you notice broken smoke detectors, leaks, electrical hazards, or pest problems, report them to your landlord and contact County Housing if the issue isn’t resolved. Remember, you should not face retaliation for reporting maintenance concerns.

Fair Housing Protections
You are protected under the Fair Housing Act, which prohibits discrimination based on race, color, national origin, religion, sex, familial status, or disability. This applies to renting, lease renewals, and any interactions with landlords or housing authorities. If you believe your rights have been violated, you can file a complaint with County Housing or the U.S. Department of Housing and Urban Development (HUD).

Reasonable Accommodations
If you or a household member has a disability, you may request reasonable accommodations from your landlord or County Housing. Examples include:

  • Allowing service or support animals
  • Modifying policies for accessibility
  • Making physical modifications to the unit

Requests should be made in writing, and the accommodation needed should be clearly explained. County Housing will review and respond promptly to ensure fair and equitable access to housing.


County Housing has posted a draft copy to our website of the amended Administrative Plan (changes have been made to Chapters 4 and 19) for public review.

>> Learn more

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

Resident Connection

October 2025 Public Housing Resident Newsletter


Dear Residents,

As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.

This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.

I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.

Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing


Keeping Your Home Safe, Comfortable, and Well-Cared For

At County Housing, our maintenance team is essential to the day-to-day comfort and safety of our communities. Whether responding to routine repairs or handling emergencies, these dedicated professionals are the ones making sure your home stays in good working order.

Who They Are
Our maintenance team includes skilled technicians who serve across all County Housing properties. You may recognize them by their uniforms and County Housing vehicles—ready to assist with everything from plumbing and electrical work to HVAC, painting, and preventative upkeep.

What They Do

  • Respond to work orders and repair requests
  • Address emergency maintenance issues 24/7
  • Ensure units are ready for move-in
  • Support property inspections and safety compliance
  • Perform regular upkeep to maintain high-quality housing

What You Can Expect
When you submit a maintenance request, our team works hard to respond quickly, professionally, and with respect for your home. We prioritize health and safety concerns and do our best to communicate clearly about next steps and timelines for repairs.

Working Together
You play an important role, too! Reporting issues as soon as they arise helps us address them before they become bigger problems. Together, we can keep your home—and our communities—running smoothly.

Need to Make a Request?
Maintenance requests can be made by calling 314-428-3200. For after-hours emergencies, call 314-492-3811. We’re here to help!

Meet the Maintenance Staff:

  • Rodney Gillespie, Maintenance Supervisor
  • Darryl Thomas, Maintenance Supervisor
    • Raol Pitts, Maintenance Technician
    • Daniel Lane, Maintenance Technician
    • Jarrad Austin, Maintenance Technician

Trick-or-Treat Smart
Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.

Fall Weather Preparedness
Fallen leaves and morning frost can make walkways slippery. Keep paths clear, wear proper footwear, and immediately report any outdoor hazards to maintenance.

Stay Secure
Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.

Know Who to Call
Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact the office immediately to get the help you need.

🧯 October Fire Safety Tip: Prepare for Cooler Weather

As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.

Tips to stay safe this fall:

  • Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
  • Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
  • Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.

By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.


St. Louis Area Foodbank

County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.

You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.


We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.

Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit St. Louis County’s RECA resource page here: RECA – Saint Louis County – St. Louis County Website.

We encourage any residents who think they may be impacted to review the information provided at the link above.


HUD’s new voucher inspection standards, called NSPIRE, went into effect for County Housing on October 1, 2025. These updated inspection requirements are designed to improve rental unit safety and quality.

Helpful tips to keep your unit in compliance:

  • Do not block exit doors, including rear doors, in case of an emergency.
  • Use a shower liner in the tub to keep the bathroom floor dry. Leave the bathroom door open or cracked while showering to help ventilate steam. Keep the fan on during showers to prevent mold.
  • Keep your unit clean and tidy to help prevent infestations. If you do experience an infestation, please contact us immediately.

Following these simple steps will help keep your home safe, clean, and comfortable.

We are committed to ensuring a smooth transition to NSPIRE. We will keep you updated with any new information released by HUD so you’ll know exactly what to expect during inspections.


All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

Hillsdale Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • November 4, 2025 at 12:30 p.m.

Pagedale Board Meeting Schedule
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • October 14, 2025 at 12:00 p.m.
  • December 9, 2025 at 12:00 p.m.

Olivette Board Meeting Schedule
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • October 28, 2025 at 12:00 p.m.

County Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • November 18, 2025 at 12:00 p.m.

Resident Advisory Board – Get Involved!
We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

County Housing Prepares for Emergency Housing Voucher (EHV) Program Wind-Down

The U.S. Department of Housing and Urban Development (HUD) recently released updated guidance on the future of the Emergency Housing Voucher (EHV) program. This guidance outlines important funding changes and encourages public housing agencies (PHAs), including County Housing, to begin preparing for the wind-down of the program.

According to HUD’s notice:

  • The American Rescue Plan (ARP) made EHV funds available for obligation by HUD until September 30, 2030, with funds scheduled to be canceled by law on September 30, 2035.

  • Due to historic increases in rental prices and higher per-unit costs, HUD estimates it will only have sufficient funds to cover all EHV families through most of calendar year 2026.

  • PHAs are encouraged to begin planning now to ensure families currently served by EHVs do not experience a gap in housing assistance.

To help protect families, HUD allows PHAs to transition EHV families into the Housing Choice Voucher (HCV) program so that families can remain in their homes without a lapse in assistance.

County Housing is taking proactive steps to prepare for these changes. We are updating the preferences for our HCV and Mainstream waiting lists to ensure that families can be smoothly transitioned into other programs as EHV funding winds down.

County Housing has posted a draft copy of the amended Administrative Plan
Changes have been made to Chapters 4 and 19.

We invite you to share your comments about these updates by emailing voucher@countyhousing.org

By planning ahead, County Housing remains committed to providing stable, uninterrupted housing assistance for the families we serve.

Helping Veterans Find a Place to Call Home

At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We’re proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.

Through this “VA Surge” initiative, our team is working closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combines rental assistance with case management and supportive services.

How it works:

  • Veterans are referred to County Housing by the VA.
  • Our team fast-tracks eligible veterans for voucher issuance.
  • VA case managers provide ongoing support to help veterans find, move into, and maintain stable housing.

This surge effort is designed to ensure that veterans who are currently unhoused or at risk of losing housing can quickly get the help they need. By removing barriers and speeding up the process, we can provide more than just a roof over their heads; we can provide stability, dignity, and hope.

If you are a veteran in need of housing assistance or know a veteran who may qualify, please contact your VA case manager or visit the HUD-VASH program info page.

Together, we can honor their service by helping them find a place to call home.

Resident Connection

August 2025 Public Housing Resident Newsletter


Dear Residents,

At County Housing, we believe that the best leadership begins with listening. Every day, we are inspired by the stories, experiences, and ideas of the residents who call our communities home. Your voices help guide the work we do, shape the services we provide, and drive the changes that make our neighborhoods stronger and safer.

Over the past few months, we’ve taken intentional steps to strengthen that connection. We’re listening more closely and working hard to respond with meaningful action. From maintenance improvements to policy updates and new digital tools, these changes reflect your feedback and our shared commitment to progress.

As part of that effort, we are updating how we share information with you. Beginning with this issue, our resident newsletter will be sent by email only, and we will no longer mail printed copies. This change will allow us to share timely updates more efficiently while reducing paper waste and focusing our resources where they matter most.

If you haven’t yet shared your email address with us, we encourage you to do so to stay connected and informed.

As we look ahead, know that your voice continues to matter. Leadership doesn’t happen in an office but in partnership with the people we serve. Thank you for trusting us and for continuing to share what matters most to you. Together, we’re building stronger communities and a brighter future.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing


Building Relationships. Supporting Residents.
At County Housing, our property management team plays a vital role in creating safe, supportive, and well-maintained communities for our residents. From addressing maintenance needs to ensuring clear communication, they’re the people working behind the scenes—and often right on your doorstep—to make sure everything runs smoothly.

Who They Are
Our property managers are assigned to specific developments and work closely with residents, maintenance staff, and outside vendors. They oversee day-to-day operations, ensure compliance with housing policies, and serve as a direct resource for your questions or concerns. You’ll often find them walking the properties, attending resident meetings, or checking in after a service request.

What They Do

  • Respond to resident questions and concerns
  • Coordinate repairs and maintenance requests
  • Ensure inspections and safety standards are met
  • Support lease renewals and move-in/move-out processes
  • Help connect residents to additional support services

Why It Matters
Having a consistent, accessible property manager helps build trust, improve communication, and keep your home safe and comfortable. They’re more than just housing professionals—they’re committed partners in helping you feel proud of where you live.

Let’s Stay Connected
We’re proud of the work our property management team does, and we want you to feel confident in reaching out to them whenever needed. If you’re unsure who your property manager is, see below for a list of our fantastic staff members!

Highview, Hillsdale, Olivette, Pagedale, & Scattered Sites

  • Joyce Agboola, Property Manager
  • Tiffany Johnson, Assistant Property Manager
  • Office: 314-912-7958

Arbor Hill, Fee Fee Manor, & Villa Lago

  • Sharron Essex, Assistant Property Manager
  • Office: 314-788-6458

As families prepare for a new school year, it’s also a great time to make sure your household is ready for anything. Here are a few simple tips to help keep your home and loved ones safe:

  • Plan Ahead: Review your family’s emergency plan. Make sure everyone knows how to safely exit your home in case of fire or severe weather.

  • Keep It Clear: Avoid blocking doors, hallways, and windows. Clear paths help during emergencies and daily routines.

  • Update Contact Info: Make sure your child’s school has your current contact information in case of emergency.

  • Walking Safely: Remind kids to use sidewalks, look both ways before crossing, and avoid distractions like phones when walking to the bus or school.

August is a great time to review your household’s emergency plan. With summer storms and extreme heat becoming more common, make sure you and your family are prepared:

  • Know your nearest shelter location.
  • Keep flashlights and bottled water on hand.
  • Check in on neighbors who may need extra support.
  • If you experience any safety-related maintenance issues, call our Emergency Maintenance line at (314) 492-3811.

🧯 Fire Safety Tip of the Month:

Practice a home fire drill. Knowing how to exit your home quickly and safely can save lives.


Metro Transit is making significant progress on the Secure Platform Plan, a strategic initiative that is adding new fare gates, fencing and security cameras to all 39 MetroLink stations in Missouri and Illinois. By creating a more secure transit environment, customers can enjoy safe, comfortable and convenient service throughout the region.

The installation of new infrastructure has already been completed at 11 MetroLink stations, with work at the remaining stations scheduled to be completed in early 2026. The new system works closely with Metro’s Real-Time Camera Monitoring Center, the operational heart of Metro’s surveillance network. This facility provides 24/7 coverage of nearly 1,600 real-time cameras located at MetroLink stations, transit centers, vehicles and other facilities.

Learn more about the Secure Platform Plan and how it’s helping grow ridership and deliver a better transit experience at MetroStLouis.org/SPP.


We’ve launched a new inspection process as part of HUD’s NSPIRE standards, designed to better reflect real living conditions.

Here’s what to know:

  • You’ll receive notice before your inspection date.

  • Inspectors will look at unit conditions as experienced by the resident, not just the structure.

  • Common issues include broken smoke detectors, tripping hazards, or pest concerns.

Please make sure your unit is accessible and safe to inspect. If you need assistance ahead of time, contact your maintenance team.


All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

Hillsdale Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

  • November 4, 2025 at 12:30 p.m.
  • September 23, 2025 at 12:30 p.m.

Pagedale Board Meeting Schedule
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

  • August 12, 2025 at 12:00 p.m.
  • October 14, 2025 at 12:00 p.m.
  • December 9, 2025 at 12:00 p.m.

Olivette Board Meeting Schedule
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

  • August 26, 2025 at 12:00 p.m.
  • October 28, 2025 at 12:00 p.m.

County Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

  • September 9, 2025 at 12:00 p.m.
  • November 18, 2025 at 12:00 p.m.

Resident Advisory Board – Get Involved!
We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.

Please be aware that County Housing will be closed on the following holidays in 2025:

  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

The Voucher Voice

August 2025 Housing Choice Voucher Program Resident Newsletter


Dear Residents,

At County Housing, we believe that the best leadership begins with listening. Every day, we are inspired by the stories, experiences, and ideas of the residents who call our communities home. Your voices help guide the work we do, shape the services we provide, and drive the changes that make our neighborhoods stronger and safer.

Over the past few months, we’ve taken intentional steps to strengthen that connection. We’re listening more closely and working hard to respond with meaningful action. From maintenance improvements to policy updates and new digital tools, these changes reflect your feedback and our shared commitment to progress.

As part of that effort, we are updating how we share information with you. Beginning with this issue, our resident newsletter will be sent by email only, and we will no longer mail printed copies. This change will allow us to share timely updates more efficiently while reducing paper waste and focusing our resources where they matter most.

If you haven’t yet shared your email address with us, we encourage you to do so to stay connected and informed.

As we look ahead, know that your voice continues to matter. Leadership doesn’t happen in an office but in partnership with the people we serve. Thank you for trusting us and for continuing to share what matters most to you. Together, we’re building stronger communities and a brighter future.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing


The Family Self-Sufficiency (FSS) program is designed to help individuals and families build a stronger, more independent future. With personalized support, goal setting, and access to valuable resources, FSS participants can take meaningful steps toward financial stability, personal growth, and long-term success.

While each participant’s journey is unique, many share a common motivation: the desire to create a better future for themselves and their families. Through the program, residents work closely with an FSS case manager to create an action plan that may include improving financial literacy, increasing earned income, pursuing education or training, and building savings.

Along the way, participants often discover more than just financial tools; they find encouragement, structure, and renewed confidence in their ability to succeed.

FSS graduates regularly achieve life-changing goals such as securing stable employment, purchasing a vehicle, paying off debt, or becoming first-time homeowners. Their successes are a testament to the power of hard work, determination, and having the right support system in place.

The FSS waitlist will open on September 2, 2025. If you’re ready to set goals and take steps toward long-term independence, the Family Self-Sufficiency program may be the opportunity you’ve been looking for. A direct link to the application will be emailed to all current HCV participants on September 2, 2025.

To learn more, visit https://countyhousing.org/family-self-sufficiency-program/


As families prepare for a new school year, it’s also a great time to make sure your household is ready for anything. Here are a few simple tips to help keep your home and loved ones safe:

  • Plan Ahead: Review your family’s emergency plan. Make sure everyone knows how to safely exit your home in case of fire or severe weather.

  • Keep It Clear: Avoid blocking doors, hallways, and windows. Clear paths help during emergencies and daily routines.

  • Update Contact Info: Make sure your child’s school has your current contact information in case of emergency.

  • Walking Safely: Remind kids to use sidewalks, look both ways before crossing, and avoid distractions like phones when walking to the bus or school.

🧯 Fire Safety Tip of the Month:

Practice a home fire drill. Knowing how to exit your home quickly and safely can save lives.


Metro Transit is making significant progress on the Secure Platform Plan, a strategic initiative that is adding new fare gates, fencing and security cameras to all 39 MetroLink stations in Missouri and Illinois. By creating a more secure transit environment, customers can enjoy safe, comfortable and convenient service throughout the region.

The installation of new infrastructure has already been completed at 11 MetroLink stations, with work at the remaining stations scheduled to be completed in early 2026. The new system works closely with Metro’s Real-Time Camera Monitoring Center, the operational heart of Metro’s surveillance network. This facility provides 24/7 coverage of nearly 1,600 real-time cameras located at MetroLink stations, transit centers, vehicles and other facilities.

Learn more about the Secure Platform Plan and how it’s helping grow ridership and deliver a better transit experience at MetroStLouis.org/SPP.


At County Housing, we’re committed to making sure every resident understands their rights and feels empowered to speak up when something isn’t right. In this new recurring section, we’ll highlight key protections available to you as a participant in the Housing Choice Voucher (HCV) program.

This Issue’s Focus: The Right to a Safe, Decent, and Sanitary Home
As an HCV participant, you have the right to live in a unit that meets Housing Quality Standards (HQS). This includes:

  • Safe electrical outlets and wiring
  • Functional plumbing with hot and cold running water
  • A secure front door with proper locks
  • A home that is free from hazards like mold, leaks, or pests

You Are Protected from Retaliation
If you report a problem with your unit, your landlord is not allowed to retaliate by raising your rent, trying to evict you, or otherwise punishing you for speaking up.

Need Help or Have Questions?
If your home has a health or safety issue, you are encouraged to report it to your landlord. County Housing can work with you and your landlord to address the problem. If a landlord fails to make necessary repairs, we can work with you to make sure the concerns are addressed. You can call us at 314-428-3200 and press 3 to be connected to our inspections department.


Please be aware that County Housing will be closed on the following holidays in 2025:

  • Labor Day – Monday, September 1
  • Veterans Day – Tuesday, November 11
  • Thanksgiving Day – Thursday, November 27
  • Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!