Author: countyhousistg

February 2026 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading

• Feature Story – Housing Program Specialist

• Admin Plan Updates

• Safe & Sound

• Community Connect – Heat-Up St. Louis

• 2025 Customer Service Survey Results

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move through February, I want to take a moment to thank you for being part of the County Housing community. We truly appreciate the opportunity to serve you through the Housing Choice Voucher program, and we value the partnership we share with each of you.

We know that having a stable place to call home provides more than just shelter — it brings comfort, security, and peace of mind. Our team remains committed to supporting you in finding and maintaining safe, affordable housing, and to providing clear communication and guidance along the way.

As we continue forward together, I encourage you to stay connected with your Housing Program Specialist and to let us know promptly about any changes in income or household size. These updates help us ensure your assistance continues smoothly and without interruption.

Thank you for placing your trust in County Housing. We are committed to listening, learning, and supporting you every step of the way on your housing journey.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

New Tool to Help You Connect with Your Housing Program Specialist

We’re excited to introduce a new, easy-to-use resource for Housing Choice Voucher (HCV) residents — the Housing Program Specialist Look-Up Tool, launching this month on our website at countyhousing.org.

This new tool gives you a simple way to find out who your assigned Housing Program Specialist is in real time, ensuring you always have the most up-to-date information. Whether you have questions about your voucher, paperwork, inspections, or next steps, you’ll know exactly who to contact.

Why we created this tool

• Assignments can change, and we want to make sure you always have accurate information
• It reduces confusion and helps you connect with the right person faster
• It gives you direct access to the specialist assigned to your case

How it works

Once the tool goes live, you’ll visit countyhousing.org/ and enter the requested information to view your currently assigned Housing Program Specialist. No phone calls or guesswork required.

We’re excited to offer this new feature as part of our ongoing commitment to improve communication, transparency, and service for our residents. Be sure to check out the Housing Program Specialist Look-Up Tool when it launches later this month!

If you have questions or need assistance, our team is here to support you. Housing Program Specialists are in the office three days a week; you can find your specialist’s in-office days in their email signature. Please note that walk-in visits are not recommended—appointments should be scheduled in advance with your Housing Program Specialist.

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Admin Plan Updates

A Quick Reminder for HCV Participants

This summer, County Housing shared updates to the Housing Choice Voucher (HCV) Administrative Plan. These updates help ensure our programs remain fair, consistent, and in line with federal requirements. We want to take a moment to reiterate a few of those changes as a reminder for participants.

Key reminders include:

• Live-in Aides:
  Families with a live-in aide must now submit verification showing the aide is still needed at each annual recertification. Previously, this verification was only required when the aide was first added to the voucher.

• Exceptions to Unit Size:
  If your household has an approved exception to the standard unit size, this exception must now be re-verified annually at recertification, rather than only when the unit size first changed.

• Homeownership Program Inspections:
  Participants in the HCV Homeownership Program will now have their home inspected every other year. Previously, only initial inspections were required for homeownership.

These updates were included in the Administrative Plan changes shared over the summer and are being highlighted again to help ensure everyone is prepared for their next recertification or program review.

If you would like to learn more about these or other HCV policies, we encourage you to review the full HCV Administrative Plan, available on our website or by contacting your Housing Program Specialist.

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Safe & Sound

Winter Safety Tips

Cold weather can bring additional risks. Please remember to:

• Keep heat on at a safe temperature to prevent frozen pipes
• Report maintenance issues to your landlord right away
• Keep walkways clear of ice when possible

Your safety is important to us.

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Community Connect

Supporting Our Community Together

At County Housing, we know that staying safe and comfortable at home goes beyond housing alone. That’s why we’re proud to partner with Heat-Up St. Louis, a local nonprofit dedicated to helping individuals and families stay warm during the winter months.

Heat-Up St. Louis provides assistance to eligible households who are struggling to pay their heating and cooling bills, helping prevent utility shutoffs during extreme weather. Their work helps ensure residents can remain safely in their homes when temperatures drop.

If you are experiencing difficulty paying your heating or cooling bill, support may be available. We encourage you to reach out to Heat-Up St. Louis to learn more about eligibility and how to apply for assistance.

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2025 Customer Service Survey Results

Thank You For Sharing Your Feedback

In November of 2025, County Housing invited Housing Choice Voucher (HCV) participants to complete a Customer Service Survey. We appreciate everyone who took the time to share their experiences and feedback. Your responses help us better understand what is working well and where we can continue to improve.

Overall, survey results showed that many participants value the support they receive from County Housing staff and appreciate timely assistance with questions related to their voucher, recertification, and program requirements. Participants also shared that clear communication and respectful interactions are important to them.

At the same time, the survey highlighted opportunities for improvement, particularly around communication, response times, and ensuring information is easy to understand. This feedback is helping guide internal conversations and future efforts to improve service and strengthen communication with HCV participants.

County Housing is committed to using your feedback to continue improving how we serve our residents. We will keep working to provide clear information, responsive service, and consistent support throughout your time in the HCV program.

Thank you again for helping us make County Housing better for everyone.

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Updates & Announcements

The County Housing office is open and available to serve you! Our lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. We recommend scheduling an appointment in advance if you wish to meet with your Housing Program Specialist to ensure they are available to assist you.

HAP Payment Schedule

The Housing Assistance Payment (HAP) schedule outlines when payments are issued to landlords each month. We encourage landlords and participants to review the schedule to better plan for upcoming payments and avoid confusion. The most up-to-date HAP payment schedule is available here.

County Housing 2026 Holiday Schedule

• Presidents Day – Monday, February 16, 2026
• Memorial Day – Monday, May 25, 2026
• Juneteenth – Friday, June 19, 2026
• Independence Day (Observed) – Friday, July 3, 2026
• Labor Day – Monday, September 17, 2026
• Veterans Day – Wednesday, November 11, 2026
• Thanksgiving Day – Thursday, November 26, 2026
• Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

February 2026 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading

• Feature Story – 2025 Customer Service Survey Results

• Arbor Hill Update

• Safe & Sound

• Community Connect – Heat-Up St. Louis

• Maintenance Matters

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

February is a time to focus on care—care for ourselves, our families, and our communities. At County Housing, that includes ensuring our public housing residents have safe, well-maintained homes and access to the support they need.

Our teams continue working hard to address maintenance needs, improve communication, and strengthen our communities. Your role is equally important; reporting maintenance concerns promptly, caring for your unit, and working with our staff help us create safer, more comfortable living environments for everyone.

Thank you for being part of the County Housing community. We value your partnership and remain committed to serving you with respect, responsiveness, and care.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

2025 Customer Service Survey Results

Thank You for Sharing Your Feedback

County Housing recently invited Public Housing residents to participate in a Customer Service Survey, and we sincerely thank everyone who took the time to share their thoughts and experiences. Your feedback plays an important role in helping us understand what we are doing well and where improvements are needed.

Overall, survey responses showed that many residents appreciate the dedication of County Housing staff and the importance of having safe, stable housing. Residents shared that respectful interactions, clear communication, and timely responses—especially related to maintenance and property concerns—are important factors in their experience.

The survey also highlighted areas where we can continue to improve, including communication, follow-up, and consistency in service delivery. This feedback is helping guide internal discussions and ongoing efforts to improve how we support residents and address concerns more effectively.

County Housing remains committed to listening to residents and using feedback to make meaningful improvements. We will continue working to strengthen communication, improve responsiveness, and ensure residents feel informed, respected, and supported.

Thank you for taking the time to help shape the future of Public Housing at County Housing.

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Important Update for Arbor Hill Residents

We are planning to move forward with closing on the Arbor Hill project in April, pending HUD reopening and final approvals. We are also working to secure final approval from MHDC, which we expect in the coming weeks.

A resident meeting will be held in the coming months to share more details about what this means for you, including updates on the construction process and relocation plans. We will be sure to reach out with the details of the meeting when they become available. Relocation is expected to happen in phases and will not begin until after the project closing.

Please know that we will continue to keep you informed and will provide plenty of notice before any relocation begins.

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Safe & Sound

Winter Safety Reminder

Winter storms can arrive quickly. Be sure to:

• Keep an emergency kit with flashlights, batteries, and blankets
• Check on neighbors who may need extra support
• Use caution when walking outdoors on icy sidewalks

Staying prepared helps keep you and your family safe all season long.

Cold weather can bring additional risks. Please remember to:

• Keep heat on at a safe temperature to prevent frozen pipes
• Report maintenance issues right away

Your safety is important to us.

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Community Connect

Supporting Our Community Together

At County Housing, we know that staying safe and comfortable at home goes beyond housing alone. That’s why we’re proud to partner with Heat-Up St. Louis, a local nonprofit dedicated to helping individuals and families stay warm during the winter months.
 
Heat-Up St. Louis provides assistance to eligible households who are struggling to pay their heating and cooling bills, helping prevent utility shutoffs during extreme weather. Their work helps ensure residents can remain safely in their homes when temperatures drop.
 
If you are experiencing difficulty paying your heating or cooling bill, support may be available. We encourage you to reach out to Heat-Up St. Louis to learn more about eligibility and how to apply for assistance.

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Maintenance Matters

Cold Weather Tips

Cold winter weather can be tough on your home, and a few simple steps can help prevent maintenance issues and keep everyone safe and comfortable.

Help Prevent Frozen Pipes

• Keep your heat set at a consistent temperature, even overnight.
• Open cabinet doors under sinks to allow warm air to circulate.
• Report any leaks, dripping faucets, or lack of heat right away.

Space Heater Safety

• If space heaters are permitted in your unit, keep them at least three feet away from anything flammable.
• Never leave space heaters unattended or use them while sleeping.
• Do not use extension cords with space heaters.

Watch for Moisture & Mold

• Use bathroom and kitchen fans when cooking or showering.
• Report any signs of moisture, water damage, or mold as soon as you notice them—early reporting helps prevent bigger problems.

Snow & Ice Awareness

• Please use caution when entering and exiting your building during icy conditions.
• Report slippery sidewalks, steps, or handrails that need attention.

If you notice a maintenance issue, submit a work order as soon as possible so our team can address it promptly. Timely reporting helps us keep your home safe, warm, and in good condition throughout the winter.

Emergency vs. Non-Emergency Maintenance

Knowing who to call—and when—helps ensure faster service.

• Emergency issues (no heat, gas smell, flooding, electrical hazards): Call your property office or emergency maintenance line immediately.

• Non-emergency issues: Submit a work order or contact your property office during business hours.

If you’re unsure, it’s always okay to ask.

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Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

• March 10, 2026
• May 12, 2026
• September 8, 2026
• November 10, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

• April 14, 2026
• June 9, 2026
• August 11, 2026
• October 13, 2026
• December 8, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

• February 24, 2026
• April 28, 2026
• August 25, 2026
• October 27, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

• March 24, 2026
• June 23, 2026
• September 22, 2026
• November 17, 2026

County Housing 2026 Holiday Schedule

• Presidents Day – Monday, February 16, 2026
• Memorial Day – Monday, May 25, 2026
• Juneteenth – Friday, June 19, 2026
• Independence Day (Observed) – Friday, July 3, 2026
• Labor Day – Monday, September 17, 2026
• Veterans Day – Wednesday, November 11, 2026
• Thanksgiving Day – Thursday, November 26, 2026
• Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.

At County Housing, we value the input of our residents, Housing Choice Voucher (HCV) participants, and property owners. Each year, our Customer Service Survey helps us measure satisfaction, identify opportunities for improvement, and recognize areas where progress is being made.
 
In late 2025, County Housing conducted the survey that now informs our 2025 Customer Service Survey results, focusing on key interactions with customer-facing staff and core processes. Below are highlights and insights from this year’s findings.

Survey Participation

We are encouraged by increased participation from both Public Housing and Housing Choice Voucher residents, reflecting stronger engagement and an openness to sharing feedback.

Key Findings

Public Housing Residents

Public Housing residents shared valuable feedback regarding their experiences with property management and maintenance staff. Several notable improvements were identified:

• 66% satisfaction with how property management staff treated and spoke to residents, up from 64% in the previous year.

• 55% satisfaction with the overall quality of repairs made to your home, an increase from 44%.

• 52% satisfaction with overall quality of repairs made to your home, an improvement from 47%.

Feedback related to maintenance services showed mixed results. While satisfaction with communication regarding maintenance increased to 52% (up from 47%), satisfaction with the way maintenance staff treated and spoke to tenants remains an area of focus at 56%.

Housing Choice Voucher Residents

HCV participants reported continued progress in several service areas:

• 80% satisfaction with how staff treated and spoke to residents, up from 74%.

• 69% satisfaction with staff’s responsiveness to questions and concerns, an increase from 62%.

• 64% satisfaction with the timeliness of returned calls, up from 53%.

Open-ended feedback emphasized opportunities to further improve communication, including clearer notifications, more timely updates, and improved access to Housing Program Specialists. 

Property Owners

Property owners and landlords also shared encouraging feedback:

• 87% would recommend the Housing Choice Voucher program to other landlords, up from 48%.

• 85% satisfaction with biannual inspection requirements, up from 70%.

• 84% reported positive experiences leasing to County Housing residents, an increase from 65%.

Many landlords described the program as effective and straightforward. One respondent shared:

“The overall program is great and wonderful for both tenants and landlords. I enjoy serving the housing need and look forward to supplying more housing.”

Areas for Growth

Across all respondent groups, communication emerged as a key opportunity for improvement. Timely responses, clearer notifications, and consistent updates on case status were recurring themes. Maintenance quality and service accessibility also remain important focus areas for Public Housing residents.

Looking Ahead to 2026

Thank you to everyone who shared their experiences through the Customer Service Survey. Your insights help guide our priorities and inform the changes we make to better support residents and partners.

In 2026, County Housing will continue focusing on meaningful improvements by:

• Expanding and refining communication tools to ensure timely, clear information
• Investing in staff development to support knowledgeable, reliable service
• Strengthening relationships with residents and property owners to better respond to community needs

We appreciate the trust you place in County Housing. By listening, learning, and improving together, we remain committed to delivering responsive service and building a stronger housing community.

January 2026 Landlord Newsletter

Table of Contents:

• Introducing Our New Landlord Incentives Program

• Landlord Incentives Webinar

• Upcoming Inspections & Compliance Reminders

• Policy Updates & Helpful Tips

• Thank you for Sharing Your Feedback

• Resources & Support

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Feature Story

Introducing Our New Landlord Incentives Program

County Housing is excited to launch our Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.

Through this program, eligible landlords may receive:

• Excess Damage Reimbursement
• Security Deposit Assistance
• Signing Bonuses
• Landlord Partnership Fund

Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.

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Join Us! Landlord Incentives Webinar

Partnering for Success: Introducing the County Housing Landlord Incentives Program

To help landlords better understand the new program, County Housing will host a Landlord Incentives Webinar. During this session, staff will walk through program details, eligibility requirements, and timelines—and answer your questions live.

• Tuesday, January 27, 2026
• 10 – 11 a.m.

We encourage all current and prospective HCV landlords to join us for this informative session.

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Upcoming Inspections & Compliance Reminders

As we begin the new year, please remember:

• Ensure units are maintained in safe and habitable conditions according to Housing Quality Standards (HQS) requirements.

• Annual inspections will continue as scheduled. Timely access to units is critical to avoid delays in lease renewals.

• Documentation: Keep copies of leases, repairs, and communications with tenants for your records.

If you have questions about inspections or compliance, contact your Property Manager or the Landlord Liaison.

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Policy Updates & Helpful Tips

• Rent Adjustments: Any requested rent increases must be submitted in writing and approved before implementation. Please note, increases must be submitted at least 60 days prior to the lease expiration date noted on the HAP contract.

• Communication: Prompt responses to County Housing inquiries help avoid delays in approvals, inspections, or lease-ups.

• Maintenance Reimbursements: The Landlord Incentives Program may include reimbursements for eligible repairs—check the webinar for full details.

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Thank You for Sharing Your Feedback

County Housing recently invited landlords participating in the Housing Choice Voucher (HCV) program to complete a Customer Service Survey. We sincerely thank those who took the time to provide feedback. Your partnership is essential to the success of the program and to helping families find and maintain stable housing.

Overall, survey responses showed that many landlords value the support provided by County Housing staff and appreciate the role the program plays in providing reliable rental assistance. Clear communication, timely inspections, and consistent processes were highlighted as important factors in a positive landlord experience.

The survey also identified opportunities for improvement, including communication, response times, and clarity around program requirements and processes. This feedback is helping guide internal conversations and improvements aimed at strengthening our partnership with landlords.

County Housing is committed to working collaboratively with landlords and using feedback to improve service, streamline processes, and enhance communication. We appreciate your continued partnership and look forward to building even stronger working relationships moving forward.

Thank you for being a valued partner in providing safe, affordable housing in our community.

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Resources & Support

County Housing is here to support our landlord partners!

• Landlord Portal: Access lease documents, inspection results, and program updates online.
  > Landlord Portal

• Contact Us: For questions, reach out to our Landlord Liaison.
  > landlord@countyhousing.org

• Tips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.

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Thank you for partnering with County Housing!

Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.

December 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading

• Feature Story – Understanding the 2026 Payment Standards and Utility Allowance Updates

• Safe & Sound

• Community Connect – Holiday Resources & Support

• Know Your Rights

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As the year comes to a close, I want to take a moment to thank you for being part of the County Housing community. This season gives us a chance to reflect on what matters most—our homes, our families, and the connections we share with one another.

At County Housing, we believe that everyone deserves a safe, stable place to call home. Throughout 2025, our team has worked hard to strengthen that foundation—by improving our properties, expanding resident services, and building partnerships that help connect you with resources and opportunities.

Looking ahead to the new year, we remain committed to listening, learning, and continuing to make County Housing a place where residents can thrive. We’re excited for what’s to come and are grateful to share this journey with you.

On behalf of all of us at County Housing, I wish you and your family a joyful holiday season and a happy, healthy new year.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

Understanding the 2026 Payment Standards and Utility Allowance Updates

As we look ahead to the new year, County Housing wants to keep you informed about upcoming updates that may affect your Housing Choice Voucher (HCV) assistance. Each year, the U.S. Department of Housing and Urban Development (HUD) publishes new Small Area Fair Market Rents (SAFMRs), which help determine payment standards for rental assistance. In addition, County Housing reviews Utility Allowances annually to ensure they accurately reflect current utility costs in our community.

What Are Small Area Fair Market Rents (SAFMRs)?

SAFMRs are used to calculate the maximum amount of rent that County Housing can approve for a voucher-assisted unit. These rates are based on specific ZIP codes rather than a single countywide rate, allowing for a more accurate reflection of local housing costs.

This means that payment standards may vary depending on where a unit is located — helping families access a wider range of housing options across the region.

What Does This Mean for You?

The 2020 Small Area Fair Market Rents (SAFMRs) will go into effect on January 1, 2026. County Housing will apply these updated rates when processing new move-ins, transfers, and rent increase requests. Current participants will remain under their existing lease terms until their next annual reexamination or lease renewal, at which time the updated standards will be applied. Please note that County Housing will continue to honor the SAFMR hold harmless policy.

Utility Allowance Updates

County Housing also reviews Utility Allowances each year to ensure they reflect real-world energy costs for gas, electric, water, sewer, and other utilities. Adjustments to these allowances help ensure that families are receiving the right level of support based on current rates and utility usage trends.

Updated Utility Allowances will also take effect January 1, 2026, and will be automatically factored into future rent calculations — no action is needed from you.

Why These Updates Matter

These annual adjustments help County Housing stay aligned with local housing and utility markets, ensuring that assistance remains fair and consistent for all program participants.

If you have questions about how these updates may affect your rent portion or your next recertification, your Housing Program Specialist will be happy to assist. You can also find more information about payment standards and utility allowances at here.

County Housing is committed to keeping residents informed every step of the way. These annual updates are just one of the many ways we work to ensure housing assistance remains accurate, equitable, and responsive to our community’s needs.

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Safe & Sound

Winter Safety Tips

Winter brings colder temperatures, icy sidewalks, and shorter days, which can create new safety challenges at home and in our communities. Here are some tips to help you stay safe and comfortable this season:

1. Keep Walkways Clear: Shovel snow and sprinkle salt or sand on steps and sidewalks to prevent slips and falls.

2. Check Smoke & Carbon Monoxide Detectors: Make sure batteries are fresh—heating systems and holiday lights can increase risks.

3. Dress in Layers: Warm clothing, hats, and gloves can help prevent frostbite when heading outside.

4. Be Cautious with Space Heaters: Keep heaters at least 3 feet away from anything flammable and never leave them unattended.

5. Stay Connected: Let neighbors or friends know if you’ll be away or need assistance, especially during extreme weather.

🔦 Bonus Tip: Keep a small emergency kit with flashlights, blankets, and water in case of power outages.

Staying mindful and prepared helps everyone enjoy a safe, cozy winter season!

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Community Connect

Holiday Resources & Support

The holiday season can be challenging, and County Housing wants to make sure our residents know about resources available to help make this time of year a little brighter:

1. Food Assistance: Local food pantries and community organizations are offering holiday meal boxes and grocery assistance. Reach out to the St. Louis Area Foodbank to see what’s available.

2. Gifts & Clothing: Programs in the area provide toys, warm clothing, and blankets for individuals and families in need. Contact The Salvation Army to learn about the services they offer.

3. Utility Support: If you need help with heating costs as the temperatures get colder, reach out to Heat Up St. Louis.

4. Community Hotlines & Support: If you’re feeling isolated or need someone to talk to, you can reach out to United Way by calling 211 to get referrals for local health and social services, including immediate shelter needs and other community support programs.

We encourage you to reach out and take advantage of these resources. Everyone deserves to feel safe, supported, and cared for this holiday season.

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Know Your Rights

HCV Program Participants

As a participant in the Housing Choice Voucher (HCV) program, it’s important to understand your rights to ensure your housing experience is fair, safe, and stable. Here’s what you should know:

1. Right to a Quality Unit

• Your unit must meet HUD’s Housing Quality Standards (HQS).
• You can request an inspection if your unit has maintenance or safety concerns.

2. Right to a Fair Lease & Rent

• Your landlord must provide a written lease and cannot charge you more than the approved rent portion.
• You cannot be evicted without proper notice and due process.

3. Right to Participate in Inspections

• You have the right to be present during HCV inspections and to report concerns about your unit.

4. Right to Information

• You can request information about your voucher, including how your portion of rent is calculated.
• You have the right to appeal decisions made by the housing authority if you disagree.

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Updates & Announcements

County Housing 2025 Holiday Office Closures

County Housing will be closed for the holiday season from Thursday, December 25, 2025, through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

If you have any issues with your unit during this time, please contact your landlord directly. County Housing Inspectors will be available only for urgent emergencies.

Please plan accordingly, and we hope you enjoy your holidays!

December 2025 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading

• Feature Story – St. Louis County Library

• Safe & Sound

• Community Connect – Holiday Resources & Support

• Maintenance Matters

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As the year comes to a close, I want to take a moment to thank you for being part of the County Housing community. This season gives us a chance to reflect on what matters most—our homes, our families, and the connections we share with one another.

At County Housing, we believe that everyone deserves a safe, stable place to call home. Throughout 2025, our team has worked hard to strengthen that foundation—by improving our properties, expanding resident services, and building partnerships that help connect you with resources and opportunities.

Looking ahead to the new year, we remain committed to listening, learning, and continuing to make County Housing a place where residents can thrive. We’re excited for what’s to come and grateful to share this journey with you.

On behalf of all of us at County Housing, I wish you and your family a joyful holiday season and a happy, healthy new year.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

A Partnership That Opens Doors

County Housing & St. Louis County Library

County Housing is proud to partner with the St. Louis County Library (SLCL) to help residents access valuable resources that support lifelong learning, personal growth, and family success. This partnership was formed with one goal in mind — to make it easier for residents to connect with the many free programs and services available through the library system.

The St. Louis County Library offers far more than books. Through this partnership, residents can take advantage of opportunities that make everyday life a little easier and open doors to new possibilities.

Here are just a few of the resources available to you:

• 📚 Free Books, Movies & More: Access thousands of books, audiobooks, movies, and music in person or online.

• 💻 Technology Access: Use free Wi-Fi, public computers, or borrow a Chromebook or Wi-Fi hotspot to stay connected at home.

• 🧠 Learning & Career Tools: Improve job skills with free online courses, career coaching, and résumé assistance.

• 🎓 Homework Help & Tutoring: Students can access free tutoring and educational tools — both online and in the library.

• 👶 Programs for All Ages: From early childhood story times to teen programs and adult workshops, there’s something for everyone.

• 💬 Community Connections: Get information about local services, digital literacy support, and community programs.

Through this partnership, County Housing and the St. Louis County Library are working together to bring these opportunities closer to home — helping residents build skills, strengthen families, and achieve their goals.

Don’t have a library card yet?
It’s easy to sign up! Visit any St. Louis County Library branch or apply online at www.slcl.org.

Together, County Housing and SLCL are creating pathways to learning, connection, and success — one library card at a time.

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Safe & Sound

Winter Safety Tips

Winter brings colder temperatures, icy sidewalks, and shorter days, which can create new safety challenges at home and in our communities. Here are some tips to help you stay safe and comfortable this season:

1. Keep Walkways Clear: Shovel snow and sprinkle salt or sand on steps and sidewalks to prevent slips and falls.

2. Check Smoke & Carbon Monoxide Detectors: Make sure batteries are fresh—heating systems and holiday lights can increase risks.

3. Dress in Layers: Warm clothing, hats, and gloves can help prevent frostbite when heading outside.

4. Be Cautious with Space Heaters: Keep heaters at least 3 feet away from anything flammable and never leave them unattended.

5. Stay Connected: Let neighbors or friends know if you’ll be away or need assistance, especially during extreme weather.

🔦 Bonus Tip: Keep a small emergency kit with flashlights, blankets, and water in case of power outages.

Staying mindful and prepared helps everyone enjoy a safe, cozy winter season!

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Community Connect

Holiday Resources & Support

The holiday season can be challenging, and County Housing wants to make sure our residents know about resources available to help make this time of year a little brighter:

1. Food Assistance: Local food pantries and community organizations are offering holiday meal boxes and grocery assistance. Reach out to the St. Louis Area Foodbank to see what’s available.

2. Gifts & Clothing: Programs in the area provide toys, warm clothing, and blankets for individuals and families in need. Contact The Salvation Army to learn about the services they offer.

3. Utility Support: If you need help with heating costs as the temperatures get colder, reach out to Heat Up St. Louis.

4. Community Hotlines & Support: If you’re feeling isolated or need someone to talk to, you can reach out to United Way by calling 211 to get referrals for local health and social services, including immediate shelter needs and other community support programs.

We encourage you to reach out and take advantage of these resources. Everyone deserves to feel safe, supported, and cared for this holiday season.

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Maintenance Matters

Staying Cozy & Safe This Winter

Winter weather can bring challenges to your home, but a few simple steps can help keep your home safe, warm, and comfortable:

1. Keep Heating Systems Running Smoothly

• Make sure vents and radiators are clear of furniture or belongings.
• Report any heating issues to maintenance promptly so they can be addressed quickly.

2. Prevent Frozen Pipes

• Keep your thermostat at a consistent temperature, even when you’re away.
• Open cabinet doors under sinks to let warm air circulate, especially on very cold days.
• Report any leaks or dripping faucets immediately.

3. Safety Around Snow & Ice

• Be careful on sidewalks and entryways. Maintenance teams work to clear snow, but extra caution is always important.
• If you notice icy areas, let maintenance know so they can address them quickly.

4. Holiday Safety Tips

• Use extension cords safely and avoid overloading outlets.

By taking these small steps and working together with our maintenance team, we can all enjoy a safe and cozy winter season!

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Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

• January 13, 2026
• March 10, 2026
• May 12, 2026
• September 8, 2026
• November 10, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

• December 9, 2025 at 12 p.m.
• February 10, 2026
• April 14, 2026
• June 9, 2026
• August 11, 2026
• October 13, 2026
• December 8, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

• February 24, 2026
• April 28, 2026
• August 25, 2026
• October 27, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

• March 24, 2026
• June 23, 2026
• September 22, 2026
• November 17, 2026

County Housing 2025 Holiday Office Closures

County Housing will be closed for the holiday season from Thursday, December 25, 2025, through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

October 2025 Landlord Newsletter

Table of Contents:

• Spotlight on NSPIRE: HUD Extends NSPIRE-V Compliance Deadline

• Keys to Success: RentCafé Portal Webinar Recap

• A Place Called Home

• Fall Maintenance Tips for Landlords

• Resource Highlight: ARCH

• Contact Us

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Welcome to The Landlord Bulletin

Dear Landlords,

As we move into fall, I want to take a moment to say how much we appreciate your partnership. Whether you’re part of our Housing Choice Voucher (HCV) program or another County Housing initiative, your role in providing safe, quality homes makes a lasting difference in the lives of our residents and in our community as a whole.

Your commitment helps families put down roots, children focus on school, and individuals feel the stability of having a place to call home. We couldn’t do this without you.

This issue of the Landlord Newsletter includes updates and resources designed to support you in this important work. You’ll find information on upcoming events, reminders about program policies, and tips to help make the leasing process as smooth as possible. We’ve also included success stories that show the real-life impact of your participation and dedication.

As always, our team is here to help. Please don’t hesitate to reach out with questions, ideas, or feedback. We value hearing from you and learning how we can continue to strengthen our partnership.

Thank you for all you do; your professionalism, dedication, and the difference you make every day. Together, we’re building stronger, more stable communities.

Sincerely,

Shannon Koenig
Chief Executive Officer
County Housing

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Important Update for Landlords:

HUD Extends NSPIRE-V Compliance Deadline

HUD has extended the mandatory compliance date for the new voucher inspection standards, known as NSPIRE-V, to February 1, 2027. This extension gives landlords and housing authorities additional time to prepare for and implement these updated requirements.

Until NSPIRE-V takes effect, current Housing Quality Standards (HQS) will remain in place, and all existing inspection processes will continue as usual. Please note that some safety requirements—such as working carbon monoxide and smoke alarms and lead-based paint visual assessments—are still mandatory and must be maintained in your rental units.

County Housing will continue to keep you informed as HUD releases more guidance. We’ll provide updates, training opportunities, and resources to help you comply with NSPIRE-V requirements well ahead of the deadline.

If you have questions about inspections or unit standards, please reach out to our Landlord Liaison at landlord@countyhousing.org.

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Keys to Success

RentCafé Portal Webinar Recap

On August 7, County Housing hosted a webinar for landlords to provide an in-depth overview of the RentCafé Portal, our online platform for managing Housing Choice Voucher (HCV) and other program units.

Webinar Highlights:

Goals of the Session:

• Demonstrate the benefits of using the RentCafé Portal.
• Provide step-by-step guidance on logging in and managing accounts.
• Answer common questions from landlords about portal functions and processes.

Key Features Reviewed:

• Account Access: Instructions for new and existing users on logging in or registering, including using your unique registration code.
• Profile Setup: Required fields for personal and account information, along with acceptance of the Terms & Conditions.
• Portal Tools: How to navigate unit inspections, ledger management, unit holds and abatements, and EFT (electronic fund transfer) setup.
• Multi-Unit Properties: Guidance for landlords managing multiple units in the system.

Frequently Asked Questions:

• How to add additional units for multi-unit buildings.
• Steps to re-register if a previous registration needs to be deleted.
• How to confirm receipt of tenant payments and how EFT setup ensures direct deposit for future payments.

Next Steps:
To receive a copy of the slides from the webinar, or for assistance with registration, adding units, or troubleshooting account issues, please get in touch with your CORE Team Landlord Liaison at landlord@countyhousing.org

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A Place Called Home

Every home begins with a key and the people who make that possible. At County Housing, we work hand in hand with landlords to open doors for individuals and families in our community. Together, we’re not just providing housing; we’re creating stability, opportunity, and the foundation for a better future.

Each time a landlord chooses to participate in the Housing Choice Voucher Program, they are helping someone take a step toward security and self-sufficiency. For residents, that step might mean a safe neighborhood, access to better schools, or the comfort of knowing they have a place to return to at the end of the day.

While the path to finding “a place called home” looks different for every family, one thing remains the same: it’s made possible through the dedication and partnership of our landlords. Thank you for helping us make home a reality.

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Fall Maintenance Tips for Landlords

Preventing problems before they happen saves time and money. Here’s a quick seasonal checklist:

• Inspect and clean gutters to prevent water damage.

• Check furnaces and replace filters before the first cold snap.

• Insulate pipes in unheated areas to avoid freezing.

• Test smoke and carbon monoxide detectors for safety.

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Resource Highlight:

Introducing ARCH by HomeScreen – A Valuable Resource for Landlords

At County Housing, we’re always looking for ways to connect our landlord partners with tools and resources that support both you and the residents you serve. One such resource is ARCH by HomeScreen, a program that helps at-risk renters secure safe and stable housing while offering landlords access to a growing pool of qualified tenants.

We’re pleased to introduce ARCH as a potential partner for your rental properties. Below, you’ll find more information about how ARCH works and how it can benefit landlords like you.

Thank you for your continued partnership with County Housing as we work together to expand housing opportunities across our community.

At ARCH by HomeScreen, we’re committed to connecting at-risk renters with safe and stable housing — and we want to be sure landlords like you have the information you need to participate in and benefit from this work.

Launched in March 2021 through CARES Act funding, the At-Risk Renters’ Connection to Housing (ARCH) was created to support low- to moderate-income renters whose housing was affected by the pandemic. Since then, our focus has expanded to help any person currently at risk of homelessness find housing stability.

This fall, we’re proud to be approaching our 200th household housed through the ARCH program, with 83% of placements from the first half of 2024 reporting no issues. Over the past four years, HomeScreen staff at Tower Grove Community Development Corporation (TGCDC) have worked tirelessly to recruit and onboard landlords and nonprofit users to the ARCH platform.

Today, we partner with:

• 500+ nonprofit users from more than 100 organizations
• 350+ individual landlords with properties in St. Louis City, St. Louis County, the Metro East, Jefferson County, and St. Charles County

But demand for affordable housing continues to grow. Homelessness is on the rise across the St. Louis metro area, with over 2,000 homeless individuals recorded in the City of St. Louis in 2024 — a 31% increase since July 2021.

We’re eager to expand our network of landlords to meet this urgent need and continue making an impact for the next 100 households we serve.

If you have a property you would like to list on the ARCH platform or want to learn more about the benefits of partnering with us, please contact Ella Gross at ella@towergrovecdc.org.

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County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025 through Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

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Contact Us

We’re Here to Help

Working with County Housing goes beyond simply providing a home; it’s about strengthening neighborhoods and creating opportunities for families and individuals who may not otherwise have access to safe, affordable housing. Your partnership has a ripple effect, benefiting not just residents but the entire community.

Thank you for being a valued partner in our mission to expand housing opportunities and foster strong, healthy neighborhoods.

We’re always here to connect:

• Email: landlord@countyhousing.org

• Phone: 314-428-3200

• Web: https://countyhousing.org/landlords/

October 2025 Housing Choice Voucher Program Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading

• Feature Story – Helping Veterans Find a Place to Call Home

• Safe & Sound

• Community Connect – Find Food Distribution Events Near You

• Know Your Rights

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.

This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.

I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.

Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

Helping Veterans Find a Place to Call Home

County Housing partners with VA on special housing initiative

At County Housing, we believe every veteran deserves a safe, stable place to live, a home that honors their service and provides a foundation for their future. We were proud to partner with the U.S. Department of Veterans Affairs (VA) on a special outreach effort this August to help more veterans access housing vouchers and secure a place to call home.

Through this “VA Surge” initiative, our team worked closely with VA case managers and service providers to connect eligible veterans with the HUD-VASH program. This collaboration between HUD and the VA combined rental assistance with case management and supportive services.

How it worked:

• Veterans were referred to County Housing by the VA.
• Our team fast-tracked eligible veterans for voucher issuance.
• VA case managers provided ongoing support to help veterans find, move into, and maintain stable housing.

This surge effort was designed to ensure that veterans who were currently unhoused or at risk of losing housing could quickly get the help they needed. By removing barriers and speeding up the process, we helped to provide more than just a roof over their heads; we provided stability, dignity, and hope.

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Safe & Sound

October Safety Tips

Trick-or-Treat Smart
Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.

Fall Weather Preparedness
Fallen leaves and morning frost can make walkways slippery. Keep paths clear and be sure to wear proper footwear.

Stay Secure
Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.

Know Who to Call
Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact your landlord immediately to get the help you need.

🧯 October Fire Safety Tip: Prepare for Cooler Weather

As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.

Tips to stay safe this fall:

• Keep space heaters at least 3 feet away from furniture, curtains, and bedding.
• Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
• Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
• Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.

By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.

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Community Connect

Find Food Distribution Events Near You

County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.

You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.

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Important Information

RECA Notification

We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.

Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit the St. Louis County Library’s RECA resource page here: https://www.slcl.org/research-learn/reca.

We encourage any residents who think they may be impacted to review the information provided at the link above.

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NSPIRE Updates

Update on HUD’s New Inspection Standards (NSPIRE-V)

HUD has announced that the mandatory compliance date for its new voucher inspection standards, called NSPIRE-V, has been extended to February 1, 2027. This means housing authorities, including County Housing, now have more time to fully implement these updated inspection requirements.

While the extended deadline gives us time to transition smoothly, some safety requirements remain in place—including working carbon monoxide and smoke alarms, as well as lead-based paint visual assessments.

County Housing will continue to follow all current Housing Quality Standards (HQS) until the new NSPIRE-V standards go into effect. We’ll also keep you updated as more information is released by HUD so you’ll know exactly what to expect during inspections.

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Know Your Rights

Understanding Your Protections as an HCV Participant

Your Right to a Safe Home
As an HCV participant, you have the right to live in a safe, decent, and sanitary home. If you notice broken smoke detectors, leaks, electrical hazards, or pest problems, report them to your landlord and contact County Housing if the issue isn’t resolved. Remember, you should not face retaliation for reporting maintenance concerns.

Fair Housing Protections
You are protected under the Fair Housing Act, which prohibits discrimination based on race, color, national origin, religion, sex, familial status, or disability. This applies to renting, lease renewals, and any interactions with landlords or housing authorities. If you believe your rights have been violated, you can file a complaint with County Housing or the U.S. Department of Housing and Urban Development (HUD).

Reasonable Accommodations
If you or a household member has a disability, you may request reasonable accommodations from your landlord or County Housing. Examples include:

• Allowing service or support animals
• Modifying policies for accessibility
• Making physical modifications to the unit

Requests should be made in writing, and the accommodation needed should be clearly explained. County Housing will review and respond promptly to ensure fair and equitable access to housing.

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Updates & Announcements

Amended Admin Plan

County Housing has posted a draft copy to our website of the amended Administrative Plan (changes have been made to Chapters 4 and 19) for public review.

>> Learn more

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!

October 2025 Public Housing Resident Newsletter

Table of Contents:

• CEO Message – Listening and Leading

• Feature Story – Meet Your Maintenance Team

• Safe & Sound

• Community Connect – Find Food Distribution Events Near You

• Maintenance Matters

• Updates & Announcements

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CEO Message

Listening and Leading

Dear Residents,

As we move into the fall season, I want to take a moment to thank each of you for sharing your thoughts, experiences, and ideas with us throughout the year. Your voices are at the heart of everything we do at County Housing, and listening to you helps us lead in ways that truly meet the needs of our community.

This month, we are especially focused on ensuring safe and comfortable homes for everyone. Your feedback on maintenance, community spaces, and resident services guides our decisions and helps us prioritize improvements that make a real difference in your daily lives.

I encourage you to continue speaking up, whether attending a resident meeting, sharing your ideas with our staff, or participating in surveys. Your input shapes the future of our communities and ensures that County Housing is a place where everyone feels valued and heard.

Thank you for your partnership and for helping us build stronger, safer, and more connected neighborhoods. Together, we’re making County Housing a place you’re proud to call home.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

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Feature Story

Meet your Maintenance Team

Keeping Your Home Safe, Comfortable, and Well-Cared For

At County Housing, our maintenance team is essential to the day-to-day comfort and safety of our communities. Whether responding to routine repairs or handling emergencies, these dedicated professionals are the ones making sure your home stays in good working order.

Who They Are
Our maintenance team includes skilled technicians who serve across all County Housing properties. You may recognize them by their uniforms and County Housing vehicles—ready to assist with everything from plumbing and electrical work to HVAC, painting, and preventative upkeep.

What They Do

• Respond to work orders and repair requests
• Address emergency maintenance issues 24/7
• Ensure units are ready for move-in
• Support property inspections and safety compliance
• Perform regular upkeep to maintain high-quality housing

What You Can Expect
When you submit a maintenance request, our team works hard to respond quickly, professionally, and with respect for your home. We prioritize health and safety concerns and do our best to communicate clearly about next steps and timelines for repairs.

Working Together
You play an important role, too! Reporting issues as soon as they arise helps us address them before they become bigger problems. Together, we can keep your home—and our communities—running smoothly.

Need to Make a Request?
Maintenance requests can be made by calling 314-428-3200. For after-hours emergencies, call 314-492-3811. We’re here to help!

Meet the Maintenance Staff:

• Rodney Gillespie, Maintenance Supervisor
• Darryl Thomas, Maintenance Supervisor
• Raol Pitts, Maintenance Technician
• Daniel Lane, Maintenance Technician
• Jarrad Austin, Maintenance Technician

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Safe & Sound

October Safety Tips

Trick-or-Treat Smart
Make Halloween fun and safe! Walk on sidewalks, wear reflective clothing, and check candy before eating. Children should go trick-or-treating in groups or with an adult.

Fall Weather Preparedness
Fallen leaves and morning frost can make walkways slippery. Keep paths clear, wear proper footwear, and immediately report any outdoor hazards to maintenance.

Stay Secure
Lock your doors and windows, especially as daylight hours shorten. Be cautious with strangers at your door—even if they claim to be delivery personnel or contractors.

Know Who to Call
Keep a list of emergency contacts handy. If you have maintenance emergencies, fires, or safety concerns, contact the office immediately to get the help you need.

🧯 October Fire Safety Tip: Prepare for Cooler Weather

As temperatures drop, it’s important to be mindful of fire safety in your home. Heating equipment, candles, and electrical decorations can all pose risks if not used properly.

Tips to stay safe this fall:

• Never leave candles unattended and keep them away from flammable items. Consider using flameless candles for added safety.
• Inspect cords and plugs on all electrical devices and decorations. Replace any that are frayed or damaged.
• Make sure smoke detectors are working and test them monthly. Replace batteries at least once a year.

By taking these simple steps, you can help prevent fires and keep your home safe as the seasons change.

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Community Connect

Find Food Distribution Events Near You

County Housing is proud to connect residents with resources that help support families. The St. Louis Area Foodbank hosts mobile markets and food distribution events throughout the community to ensure everyone has access to fresh, healthy food.

You can browse the Foodbank’s calendar of events to find a distribution event that works with your schedule. You can also subscribe to be alerted when new events are added, so you’ll always stay updated on opportunities near you.

---

Important Information

RECA Notification

We want to ensure our residents know of a recent notification related to the Radiation Exposure Compensation Act (RECA). This federal program provides compensation to individuals who may have been exposed to radiation from nuclear weapons testing or uranium mining.

Some of the ZIP codes impacted by RECA include areas where our residents live. If you’d like to learn more about RECA and see if you may be eligible for benefits, you can visit St. Louis County’s RECA resource page here: RECA – Saint Louis County – St. Louis County Website.

We encourage any residents who think they may be impacted to review the information provided at the link above.

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Maintenance Matters

Update on HUD’s New Inspection Standards (NSPIRE)

HUD’s new voucher inspection standards, called NSPIRE, went into effect for County Housing on October 1, 2025. These updated inspection requirements are designed to improve rental unit safety and quality.

Helpful tips to keep your unit in compliance:

• Do not block exit doors, including rear doors, in case of an emergency.
• Use a shower liner in the tub to keep the bathroom floor dry. Leave the bathroom door open or cracked while showering to help ventilate steam. Keep the fan on during showers to prevent mold.
• Keep your unit clean and tidy to help prevent infestations. If you do experience an infestation, please contact us immediately.

Following these simple steps will help keep your home safe, clean, and comfortable.

We are committed to ensuring a smooth transition to NSPIRE. We will keep you updated with any new information released by HUD so you’ll know exactly what to expect during inspections.

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Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

Hillsdale Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

• November 4, 2025 at 12:30 p.m.

Pagedale Board Meeting Schedule
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

• October 14, 2025 at 12:00 p.m.
• December 9, 2025 at 12:00 p.m.

Olivette Board Meeting Schedule
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

• October 28, 2025 at 12:00 p.m.

County Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

• November 18, 2025 at 12:00 p.m.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

• Veterans Day – Tuesday, November 11
• Thanksgiving Day – Thursday, November 27
• Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!