County Housing offices will be closed for the holiday week from noon on Tuesday, December 24, 2024, through Wednesday, January 1, 2025. We will reopen on Thursday, January 2, 2025.
Public Housing Maintenance Emergencies:
Please call (314) 492-3811 for assistance during the closure.
HCV Residents:
For inspection emergencies, first, contact your landlord. If the issue remains unresolved, please call (314) 227-3165.
Thank you for your understanding, and we wish you a safe and happy holiday season!
County Housing is committed to ensuring equitable, flexible rental assistance for Housing Choice Voucher (HCV) participants. Starting January 1, 2025, the U.S. Department of Housing and Urban Development (HUD) requires County Housing to adopt Small Area Fair Market Rents (SAFMRs), a policy change designed to better reflect local housing costs and increase access to opportunity-rich neighborhoods.
What Are SAFMRs?
SAFMRs are a localized version of Fair Market Rents (FMRs) calculated at the ZIP code level instead of across the entire metropolitan area. This approach ensures that payment standards align with housing costs in specific neighborhoods, providing more accurate assistance to participants.
Why Is County Housing Adopting SAFMRs?
By implementing SAFMRs, County Housing can:
Ensure rental assistance matches local housing costs.
Provide families with greater access to neighborhoods with better amenities, schools, and job opportunities.
Create a more equitable distribution of resources to meet diverse resident needs.
What Does This Mean for Residents?
For HCV participants, SAFMRs may lead to adjustments in rental assistance:
Higher-cost areas: Residents may receive more assistance, expanding housing options in neighborhoods with greater opportunities.
Lower-cost areas: Assistance may adjust to reflect actual housing costs in these ZIP codes.
To protect residents, County Housing has implemented a “hold harmless” policy:
Current Units: Your rental assistance will not change as long as you remain in your current unit and your voucher size does not change.
Moving Units: If you decide to move, the new SAFMRs will apply to your rental assistance for the new unit.
Important Notes for Residents
No Immediate Rent Changes: These changes do not affect your rent immediately. Adjustments may only occur during annual recertifications or if your family composition, income, or utility allowance changes.
Flexibility in Housing Choices: Residents are not required to move, but SAFMRs may offer more opportunities to relocate to neighborhoods that better suit their needs.
Community Impact
SAFMRs will allow County Housing to respond to the diverse housing costs across the community, ensuring that participants can thrive in neighborhoods that best meet their needs while promoting equitable resource allocation.
At County Housing, we value the input of our residents, Housing Choice Voucher (HCV) participants, and property owners. Each year, our annual customer service survey helps us gauge satisfaction, identify areas for improvement, and celebrate successes. In November 2024, we conducted our latest survey, focusing on key interactions with customer-facing roles and processes. Here are the highlights and insights from this year’s results.
Survey Participation
We are pleased to report an increase in overall participation compared to last year, particularly among Housing Choice Voucher residents.
Survey Group
Surveys Sent (2024)
Responses (2024)
Response Rate (2024)
Response Rate (2023)
Public Housing Residents
279
45
16%
14%
Housing Choice Voucher Residents
977
290
30%
20%
Property Owners
940
219
23%
28%
Key Findings
Public Housing Residents
Public Housing residents provided valuable feedback on their interactions with property management and maintenance staff. Notable improvements included:
77% satisfaction with how property management staff treated and spoke to residents, up from 53% in 2023.
84% satisfaction with notifications regarding annual income recertifications, up from 53% in 2023.
64% satisfaction with staff’s timeliness in returning calls, a significant increase from 25% in 2023.
However, satisfaction with maintenance staff saw mixed results. While satisfaction with communication regarding maintenance increased to 47% from 39%, satisfaction with the overall quality of repairs remains an area of focus at 44%.
Housing Choice Voucher Residents
HCV residents reported improvements in several areas:
74% satisfaction with how they were treated and spoken to by staff, up from 61% in 2023.
70% satisfaction with inspection staff, up from 45% in 2023.
53% satisfaction with staff’s timeliness in returning calls, an increase from 45% in 2023.
Open-ended responses highlighted the need for enhanced communication, timely notifications, and better accessibility to caseworkers.
Property Owners
Property owners and landlords also shared positive feedback:
73% would recommend the Housing Choice Voucher program to other landlords, up from 47% in 2023.
70% were satisfied with the requirements for biannual property inspections, up from 62% in 2023.
65% reported positive experiences leasing to County Housing residents, up from 48% in 2023.
Landlords praised County Housing for being straightforward and effective, with one respondent saying, “The overall program is great and wonderful for both tenants and landlords. I enjoy serving the housing need and look forward to supplying more housing.”
Areas for Growth
Feedback from all groups emphasized the importance of improving communication, including timely responses to inquiries, clear notifications, and better updates on case statuses. Maintenance quality and accessibility to services were also recurring themes among Public Housing residents.
Moving Forward
We deeply appreciate the time and effort our residents and property owners dedicated to providing feedback. These insights guide our mission to deliver exceptional service and foster trust among those we serve.
As we head into 2025, County Housing remains committed to:
Enhancing communication through more efficient systems and dedicated support teams.
Strengthening training programs for staff to ensure consistent, high-quality service.
Continuing to collaborate with our community to meet the evolving needs of our residents and partners.
Thank you for your trust and partnership. Together, we’re building a stronger, more responsive County Housing community.
As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.
At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.
As winter sets in, please be mindful of safety and comfort in your homes. If you have any maintenance needs, we encourage you to reach out directly to your landlord for assistance. Additionally, if you have questions about available resources, don’t hesitate to seek support. Stay safe and warm this season! Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!
Warmly,
Shannon Koenig CEO, County Housing
Feature Story
Understanding Small Area Fair Market Rents (SAFMRs): What It Means for You
At County Housing, we are adopting new standards to improve the way we set rents and provide rental assistance, ensuring our residents have access to safe, affordable housing in neighborhoods that best meet their needs. These changes will impact how we determine rental assistance amounts, making it even more important for residents to understand Small Area Fair Market Rents (SAFMRs) and what they mean for you.
What Are Small Area Fair Market Rents (SAFMRs)?
SAFMRs are a version of Fair Market Rents (FMRs) that focus on smaller geographic areas, such as ZIP codes, rather than larger metropolitan regions. This helps us account for rent variations in different neighborhoods and ensures that housing assistance reflects local market conditions more accurately.
Why Are We Making This Change?
By adopting SAFMRs, County Housing is aligning with best practices to better serve our residents. This shift allows us to provide rental assistance that is more responsive to local market conditions, ensuring equity and flexibility in where voucher holders can live.
How Do SAFMRs Benefit Residents?
By using SAFMRs, County Housing can offer more flexibility in where voucher holders can live. In areas with higher rents, SAFMRs provide increased rental assistance, which gives residents more access to neighborhoods with better amenities, schools, and job opportunities. At the same time, in areas with lower rents, SAFMRs ensure that assistance levels align with the actual cost of housing, preventing overpayment.
How Does This Impact Your Housing Choice Voucher?
Residents using Housing Choice Vouchers (HCVs) may see adjustments to the rental assistance amounts based on the new SAFMR for their area. If you live in a higher-cost ZIP code, your voucher may cover more of the rent, giving you greater housing options. If your ZIP code has lower average rents, you might notice an adjustment, but our goal is to ensure every resident has access to safe, affordable housing in neighborhoods that best meet their needs.
County Housing remains committed to supporting you in finding and maintaining a home that fits your needs. Thank you for being part of our community!
Safe and Sound
Tips to Prevent Theft and Keep Your Home Secure
At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe.
1. Lock Doors and Windows
Always lock your doors and windows, even when you’re home or just stepping out briefly.
Use deadbolts and window locks for extra security.
2. Keep Valuables Out of Sight
Avoid leaving expensive items like electronics, cash, or jewelry visible from windows.
Store bicycles, grills, and other outdoor items in a secure location.
3. Light Up Your Space
Use outdoor lights to brighten entryways, patios, and parking areas at night.
Consider using motion-sensor lights to deter unwanted visitors.
4. Get to Know Your Neighbors
Build relationships with neighbors to create a watchful and supportive community.
Report any suspicious activity to local authorities or property management.
5. Secure Your Vehicle
Always lock your car doors and never leave valuables inside.
Park in well-lit areas whenever possible.
6. Be Aware of Package Deliveries
If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you.
Consider using package delivery lockers or services to keep items safe.
7. Report Maintenance Issues Promptly
A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.
By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free!
If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community.
Stay safe and sound!
Community Connect
Supporting Our Community Together.
Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.
Discover Amazing Offerings from St. Louis County Library
Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!
Here are just a few of the ways the library is making a difference:
After School Meals & Summer Lunches In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.
Diaper Assistance Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.
Headspace Access Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.
The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!
Managing Holiday Stress
Wellness Tips for a Peaceful Season
The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest.
1. Set a Budget and Stick to It Holiday spending can quickly add up but creating a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items.
2. Manage Your Time Wisely With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress.
3. Prioritize Self-Care Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others.
4. Stay Active and Eat Mindfully Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season.
5. Connect with Loved Ones The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries.
6. Practice Gratitude Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits.
7. Reach Out for Support When Needed If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources.
This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed.
From all of us at County Housing, we wish you a joyful and peaceful holiday season!
Understanding Renters’ Insurance
What You Need to Know
Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind.
Renters’ insurance typically covers:
Personal property damage due to theft, fire, or water damage.
Liability coverage if someone is injured in your home.
Additional living expenses if your unit becomes uninhabitable due to a covered event.
Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency.
For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources.
Let’s work together to ensure you and your family have the tools and information to feel secure in your home!
Fair Housing Fact: Know Your Rights!
What is Housing Discrimination?
Housing discrimination occurs when a person is treated unfairly in a housing-related situation because of their race, color, national origin, religion, sex, familial status, or disability. It’s important to recognize the various forms housing discrimination can take, as this knowledge can empower individuals to stand up for their rights.
Here are some common examples of housing discrimination:
Denial of Housing: A landlord refuses to rent to a tenant based on their race, religion, or familial status, despite meeting all application requirements.
Different Terms and Conditions: A landlord offers different rental terms to applicants based on their national origin, such as higher security deposits or different payment schedules.
Refusal to Make Reasonable Accommodations: A landlord fails to allow a tenant with a disability to make necessary modifications to their unit, such as installing grab bars in the bathroom.
Harassment or Intimidation: A tenant experiences hostile behavior or threats from a landlord or neighbors because of their race, sex, or disability.
It’s crucial to know that housing discrimination is illegal, and you have rights that protect you from unfair treatment. If you suspect you have faced discrimination, it’s essential to document your experiences and seek help.
For more information on housing discrimination and how to file a complaint, please visit our website or contact the County Housing office. Together, we can create a fair and equitable housing environment for everyone.
Updates and Announcements
Holiday Office Closure: December 24th – January 1st
As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.
We encourage our residents and partners to reach out to us before the closure for any urgent matters.
We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!
As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.
At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.
As winter sets in, please be mindful of safety and comfort in your homes. Our team is here to assist with any maintenance needs that arise, and we encourage you to reach out if you need support or have questions about available resources.
Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!
Warmly,
Shannon Koenig CEO, County Housing
Feature Story
Reflecting on 2024: A Year of Progress and Impact at County Housing
As 2024 draws to a close, we take this opportunity to reflect on a year filled with accomplishments, progress, and meaningful impact. At County Housing, every initiative and project we undertook this year was guided by a simple yet profound mission: to create safe, stable, and supportive homes for the residents we serve.
Key Projects That Made a Difference
One of the highlights of this year was the first families returning to the Wellington Family Homes Project. This redevelopment is keeping much-needed affordable housing units in the community, providing more families with a place to call home and promoting neighborhood revitalization.
Open Lobby – One-Stop Service
We successfully launched a staffed lobby with HCV generalists, providing residents and applicants with a one-stop solution for answers and assistance, improving service efficiency and accessibility.
New Look and Website
Our rebranding efforts were completed with a fresh new look and updated website. This reflects our commitment to professionalism and a modern approach to public housing.
Updated Policies
We completed updates to our Admissions and Continued Occupancy Policy (ACOP), ensuring alignment with current housing standards and improving operational efficiency.
Introduction of Uniforms for Maintenance and Inspections Staff
One of the most visible changes we made this year was the introduction of new uniforms for our maintenance and inspections staff. This initiative serves several important purposes: first and foremost, it enhances safety by clearly identifying our team members when they are on-site at various properties. This identification helps residents feel more comfortable and secure, knowing that they are interacting with authorized personnel. Additionally, the uniforms promote professionalism and accountability, reinforcing our commitment to high-quality service and community engagement.
Resident-Focused Programs
In 2024, we also strengthened our commitment to resident engagement. Through new newsletters tailored specifically for Public Housing and Housing Choice Voucher residents, we improved how we share important information and resources. Our expanded Resident Advisory Board gave residents a greater voice in shaping programs that impact their day-to-day lives.
Building Stronger Partnerships
Our progress wouldn’t have been possible without the strong partnerships we’ve built along the way. From our collaboration with the Urban League to new opportunities with organizations like RxOutreach, we’ve expanded services and access to essential resources for residents—demonstrating that we are stronger when we work together.
Looking Ahead to 2025
While we are proud of what we’ve accomplished, there is still more work to do. As we look toward 2025, we are excited to continue enhancing our services, supporting resident well-being, and building even stronger partnerships. Whether through new housing developments, expanded programs, or greater engagement opportunities, we remain committed to making County Housing a place where every resident can thrive.
Thank you for being part of this journey with us. Your trust and participation inspire us to keep moving forward. Together, we’ll build an even brighter future.
Happy Holidays and best wishes for the New Year!
Safe and Sound
Tips to Prevent Theft and Keep Your Home Secure
At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe.
1. Lock Doors and Windows
Always lock your doors and windows, even when you’re home or just stepping out briefly.
Use deadbolts and window locks for extra security.
2. Keep Valuables Out of Sight
Avoid leaving expensive items like electronics, cash, or jewelry visible from windows.
Store bicycles, grills, and other outdoor items in a secure location.
3. Light Up Your Space
Use outdoor lights to brighten entryways, patios, and parking areas at night.
Consider using motion-sensor lights to deter unwanted visitors.
4. Get to Know Your Neighbors
Build relationships with neighbors to create a watchful and supportive community.
Report any suspicious activity to local authorities or property management.
5. Secure Your Vehicle
Always lock your car doors and never leave valuables inside.
Park in well-lit areas whenever possible.
6. Be Aware of Package Deliveries
If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you.
Consider using package delivery lockers or services to keep items safe.
7. Report Maintenance Issues Promptly
A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.
By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free!
If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community.
Stay safe and sound!
Community Connect
Supporting Our Community Together.
Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.
Discover Amazing Offerings from St. Louis County Library
Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!
Here are just a few of the ways the library is making a difference:
After School Meals & Summer Lunches In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.
Diaper Assistance Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.
Headspace Access Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.
The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!
Managing Holiday Stress
Wellness Tips for a Peaceful Season
The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest.
1. Set a Budget and Stick to It Holiday spending can quickly add up but creating a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items.
2. Manage Your Time Wisely With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress.
3. Prioritize Self-Care Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others.
4. Stay Active and Eat Mindfully Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season.
5. Connect with Loved Ones The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries.
6. Practice Gratitude Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits.
7. Reach Out for Support When Needed If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources.
This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed.
From all of us at County Housing, we wish you a joyful and peaceful holiday season!
Maintenance Matters
Preparing Your Home for Winter: Cold Weather Tips & Maintenance Reminders
As the temperatures drop, now is the perfect time to prepare your home for the winter season. Taking a few simple steps can help protect your home, reduce energy costs, and keep you comfortable all season long. Here are some cold-weather tips and maintenance reminders to help you stay ahead of the chill.
1. Prevent Pipes from Freezing Frozen pipes can burst, causing water damage and expensive repairs. Here’s how to avoid this:
Keep a slow drip on faucets, especially during extremely cold nights. This keeps water moving and reduces the chance of freezing.
Open cabinet doors under sinks to allow warm air to circulate around plumbing.
If you’re leaving home for an extended time, set your thermostat no lower than 55°F to keep pipes from freezing.
2. Manage Heating Efficiently Efficient use of heating can help keep your utility bills manageable while maintaining comfort:
• Use Curtains Strategically
Open curtains and blinds during the day to let in natural warmth from the sun.
Close curtains at night to keep the warmth in and reduce heat loss.
• Manage Your Thermostat Wisely
Lower your thermostat slightly at night or when you’re not at home.
Aim to keep your thermostat at 68 degrees during the day to balance comfort and efficiency.
3. Know When to Call for Emergency Maintenance If you notice any urgent issues in your unit, don’t wait—contact maintenance right away. Some emergencies to watch for include:
No heat or the heating system isn’t working properly.
Frozen or burst pipes causing leaks or water damage.
Gas leaks (if you smell gas, leave immediately and call the gas company or 911).
Severe drafts or broken windows that let cold air in.
Stay Safe and Warm This Winter
Being proactive about winter preparation can make a big difference in your comfort and safety. If you need help or have questions about preparing your home, our Maintenance Team is here for you. Don’t hesitate to submit a maintenance request if something isn’t working as it should.
Stay warm, stay safe, and enjoy the winter season!
Understanding Renters’ Insurance
What You Need to Know
Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind.
Renters’ insurance typically covers:
Personal property damage due to theft, fire, or water damage.
Liability coverage if someone is injured in your home.
Additional living expenses if your unit becomes uninhabitable due to a covered event.
Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency.
For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources.
Let’s work together to ensure you and your family have the tools and information to feel secure in your home!
Fair Housing Fact: Know Your Rights!
Understanding the Fair Housing Act
The Fair Housing Act, enacted in 1968, is a crucial piece of legislation that prohibits discrimination in housing based on race, color, national origin, religion, sex, familial status, and disability. This law is designed to ensure that everyone has equal access to housing opportunities and can live free from discrimination.
Here are some key points to remember about the Fair Housing Act:
Equal Opportunity: The Act ensures that all individuals have the right to rent or buy a home without facing discrimination based on the protected characteristics.
Filing a Complaint: If you believe you have experienced housing discrimination, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or your local fair housing agency. You have the right to seek justice and hold violators accountable.
Community Support: Many organizations offer resources and support for individuals facing housing discrimination. Don’t hesitate to reach out for assistance if you feel your rights have been violated.
Understanding your rights under the Fair Housing Act is vital to fostering a fair and inclusive community. Together, we can work towards ensuring that everyone has the opportunity to find a safe and affordable place to call home.
Holiday Office Closure: December 24th – January 1st
As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.
During this period, we encourage our residents and partners to reach out to us before the closure for any urgent matters. For emergencies, call our Emergency Maintenance line at 314-492-3811.
We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!
Updates and Announcements – Admin Plan Updated and Understanding Small Area Fair Market Rents (SAFMRs)
CEO Message
Listening and Leading
Dear Residents,
I’m excited to welcome you to the first edition of our County Housing resident newsletter. As we continue our mission of providing safe, affordable housing for families throughout St. Louis County, it’s important to me that we create open lines of communication and keep you informed about the work we’re doing to support our communities.
Over the past few months, we’ve been working on some exciting developments that will directly benefit you, our valued residents. From new safety initiatives designed to enhance your living experience to upcoming community events that will bring us all closer together, there’s a lot to look forward to.
One of the key focuses of our team is ensuring that your homes are not just places to live but thriving environments where you feel supported and connected. This newsletter is one way we aim to foster that connection, providing you with the latest updates, helpful resources, and stories from your fellow residents.
In this issue, you’ll find important information on safety in your homes, upcoming maintenance tips, and updates on current projects and initiatives. We also want to hear from you—your feedback and suggestions are invaluable as we strive to meet your needs and improve our services. Please don’t hesitate to reach out to us with any questions or concerns; we are here to help.
As we move forward, I want to emphasize that you are at the heart of everything we do at County Housing. Your well-being is our top priority, and we are committed to working tirelessly to create safe, welcoming, and vibrant communities for you and your families.
Thank you for being a part of County Housing. Together, we’re building a brighter future for everyone.
Warm regards,
Shannon Koenig CEO, County Housing
Feature Story
Revitalizing Our Community: The Transformation of Wellington Family Homes
County Housing is proud to share the remarkable journey of the Wellington Family Homes development in Wellston, a project that epitomizes our mission to provide safe, affordable housing while strengthening the communities we serve. What once seemed like a daunting challenge has blossomed into a beacon of hope and renewal for hundreds of families.
A Community United
The Wellington Family Homes project began as a response to the pressing need for affordable housing in Wellston. Over time, many homes had fallen into disrepair, and the future of the neighborhood looked uncertain. But the spirit of the community remained unbroken. Residents, local leaders, and County Housing joined forces, determined to preserve the integrity of their neighborhood and provide quality housing for the families who call Wellston home.
The Journey to Renewal
This ambitious $44 million project was not without its challenges. With nearly 200 homes slated for renovation, the work required extensive planning, collaboration, and a commitment to overcoming obstacles. Our team worked tirelessly to ensure that the renovated homes would meet the highest standards of safety and comfort, while also preserving the unique character of the Wellston community.
Today, we are thrilled to report that the first families have begun moving into their newly renovated homes. The homes have been updated with modern amenities, energy-efficient systems, and safety features, all designed to ensure long-term sustainability.
Looking Forward
The completion of the Wellington Family Homes project is a testament to what can be achieved when a community comes together with a shared vision. It is also a powerful reminder of County Housing’s ongoing commitment to creating and maintaining affordable housing in St. Louis. As we look to the future, we remain dedicated to supporting the residents of Wellston and other communities across the region.
This project is just one example of the positive impact we strive to make every day. Through partnerships, innovation, and a deep commitment to our mission, County Housing will continue to build a brighter, more equitable future for all residents of St. Louis.
Join the waitlist for Wellington Family Homes!
We’re excited to announce that there are currently spots available on our waitlist for Wellington Family Homes! If you or someone you know is seeking safe and affordable housing in a supportive community, we invite you to take the first step by joining our waitlist.
At County Housing, our top priority is ensuring the safety and well-being of our residents. We’re committed to creating secure living environments and empowering our community with the tools and knowledge needed to stay safe.
October is Fire Prevention Month!
Ensuring your home is prepared for emergencies is crucial. We encourage all residents to ensure your home is safe. Be sure to check that smoke detectors are in working order, have fire escape plans, and be sure to have a fire extinguisher readily available. Keeping your home safe means being proactive and informed.
Here are a few fire safety tips:
Keep flammable materials away from heat sources and open flames.
Don’t overload electrical outlets and extension cords, and regularly inspect and maintain electrical systems and appliances.
Have a working fire extinguisher on every level of your home, especially the kitchen, and keep it within reach.
Test your fire and carbon monoxide detectors.
Eliminate clutter, which can become a fuel source in a fire and restrict access to emergency equipment and exit routes.
Residential cooking fires are one of the leading causes of home fires and preventing them is a top priority for all of us. To support this effort, we’ve highlighted three key safety tips that are essential for preventing kitchen fires:
Top 3 Residential Cooking Safety Tips
Stay in the Kitchen: It’s important to never leave cooking food unattended. If you need to step away, even for a short time, be sure to turn off the stove to prevent accidents.
Keep Flammable Items Away: Make sure that towels, potholders, and other flammable items are kept well away from the stove and other heat sources to avoid the risk of fire.
Use a Timer: Always use a timer to remind yourself that you’re cooking, especially when simmering, baking, or roasting. It’s an easy way to stay mindful and prevent fires from starting.
Protect Yourself from Scams: Tips for County Housing Residents
Unfortunately, scammers are becoming increasingly creative in their attempts to trick residents. It’s important to stay vigilant and know the signs of a scam to protect yourself and your personal information. Here are some key tips to help you avoid being scammed:
Verify Who You’re Communicating With Scammers may pretend to be County Housing employees by creating fake email addresses or using our email signatures. Always ensure you are communicating directly with us:
Official Emails: Our staff will only contact you from official County Housing email addresses, ending in “@countyhousing.org.”
No Gmail Accounts: We will never use Gmail or other free email services to reach out. If you receive an email from a suspicious address like “nicoleacountyhousing@gmail.com,” do not respond.
We Never Collect Security Deposits County Housing will never ask you for a security deposit or handle security deposits on behalf of any landlord. If someone claiming to be from County Housing asks for a deposit, it’s a scam. Always verify payment requests directly with your caseworker through official channels.
Double-Check Unusual Requests If you receive unexpected or suspicious requests for money, personal information, or payment details, don’t hesitate to double-check with your HCV Caseworker or contact our office directly. It’s always better to be safe than sorry.
Report Suspicious Activity If you think you’ve been contacted by a scammer, report it immediately to your caseworker or our main office. By alerting us, we can take steps to protect others in our community from falling victim.
Your safety is our top priority. Stay informed, stay alert, and don’t hesitate to reach out if you have any questions or concerns about potential scams.
Reporting and Support
Your safety is our concern. If you notice anything unusual or have safety-related questions, don’t hesitate to reach out. Our team is here to support you and address any concerns you may have. Remember, safety is a shared responsibility, and together, we can ensure that our community remains a Safe & Sound place to live.
Thank you for being an active part of our community and for helping us keep County Housing a safe and welcoming environment for everyone.
Stay safe and sound!
Community Connect
Supporting Our Community Together.
Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.
Need Help with Utility Bills?
If you or someone you know is a senior, physically disabled adult, or a low-to-moderate income individual or family in need of utility assistance, help is available. HeatUpStLouis.org offers support for those facing financial or medical hardships.
You do not need a disconnection notice.But you must follow the instructions and provide proof of income. Also continue to check their website for our newest location for those who are not mobile, tablet, laptop, or desktop savvy.
To request assistance, visit HeatUpStLouis.org and select the “Request for Utilities” option. Your information will be kept confidential and used only for energy assistance efforts. The HUSTL utility team will aim to process your request as soon as they possibly can. Do not hesitate to seek the help you need!
Find the Help You Need
If you or someone you know needs food assistance, the St. Louis Area Foodbank offers valuable resources to help you access groceries and meals.
Use the “Find a Food Pantry” tool to locate nearby pantries for groceries.
Check the “Visit a Food Distribution Event” search to see upcoming events in your area.
Whether you’re in need of immediate assistance or planning ahead, these resources are here to help you and your family.
Fair Housing Fact: Know Your Rights!
Did you know that under the Fair Housing Act, it is illegal to discriminate in housing based on race, color, national origin, religion, sex, disability, or familial status? This means landlords and housing providers cannot treat you unfairly because of these characteristics when it comes to renting, buying, or securing a loan for a home.
If you feel your rights have been violated, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD). Everyone deserves equal access to safe and affordable housing!
Stay informed, know your rights, and protect your housing opportunities!
If you believe you have experienced housing discrimination, it’s important to take action. You can file a complaint with the U.S. Department of Housing and Urban Development (HUD) to report any violations of your rights. To learn more about the process and submit your complaint, visit HUD’s Fair Housing page. Remember, everyone deserves equal access to safe and affordable housing, so stay informed and advocate for your rights!
HUD Posts Resources for HCV Tenants
On the HUD Exchange Resource Library webpage, the Department of Housing and Urban Development (HUD) has posted the following resources for Housing Choice Voucher (HCV) tenants:
For additional resources and information that support both Public Housing and HCV tenants, visit the Tenant Empowerment webpage.
Updates and Announcements
Admin Plan
County Housing’s Administrative Plan can be found on our website, as we continue to make updates to ensure alignment with HUD, residents are encouraged to review the plan to stay informed about our policies and procedures. You can access it at countyhousing.org.
Understanding Small Area Fair Market Rents (SAFMRs)
Starting in January 2025, County Housing will begin using Small Area Fair Market Rents (SAFMRs) set by HUD. Unlike traditional Fair Market Rents, which are determined for the entire St. Louis metropolitan area, SAFMRs are based on specific ZIP codes.
This change helps ensure that rental assistance is better aligned with local market conditions, making it easier for voucher holders to find affordable housing in a variety of neighborhoods, including high-opportunity areas.
The amount of rent County Housing can pay may vary depending on a property’s location, and we will provide more information soon about what this means for our residents.
To learn more about Small Area Fair Market Rents, you can access the article on our website at https://countyhousing.org/safmr.
Updates and Announcements – Updated ACOP available Oct. 18 and Resident Advisory Board Meeting on Oct. 23
CEO Message
Listening and Leading
Dear Residents,
I’m excited to welcome you to the first edition of our County Housing resident newsletter. As we continue our mission of providing safe, affordable housing for families throughout St. Louis County, it’s important to me that we create open lines of communication and keep you informed about the work we’re doing to support our communities.
Over the past few months, we’ve been working on some exciting developments that will directly benefit you, our valued residents. From new safety initiatives designed to enhance your living experience to upcoming community events that will bring us all closer together, there’s a lot to look forward to.
One of the key focuses of our team is ensuring that your homes are not just places to live but thriving environments where you feel supported and connected. This newsletter is one way we aim to foster that connection, providing you with the latest updates, helpful resources, and stories from your fellow residents.
In this issue, you’ll find important information on safety in your homes, upcoming maintenance tips, and updates on current projects and initiatives. We also want to hear from you—your feedback and suggestions are invaluable as we strive to meet your needs and improve our services. Please don’t hesitate to reach out to us with any questions or concerns; we are here to help.
As we move forward, I want to emphasize that you are at the heart of everything we do at County Housing. Your well-being is our top priority, and we are committed to working tirelessly to create safe, welcoming, and vibrant communities for you and your families.
Thank you for being a part of County Housing. Together, we’re building a brighter future for everyone.
Warm regards,
Shannon Koenig CEO, County Housing
Feature Story
Revitalizing Our Community: The Transformation of Wellington Family Homes
County Housing is proud to share the remarkable journey of the Wellington Family Homes development in Wellston, a project that epitomizes our mission to provide safe, affordable housing while strengthening the communities we serve. What once seemed like a daunting challenge has blossomed into a beacon of hope and renewal for hundreds of families.
A Community United
The Wellington Family Homes project began as a response to the pressing need for affordable housing in Wellston. Over time, many homes had fallen into disrepair, and the future of the neighborhood looked uncertain. But the spirit of the community remained unbroken. Residents, local leaders, and County Housing joined forces, determined to preserve the integrity of their neighborhood and provide quality housing for the families who call Wellston home.
The Journey to Renewal
This ambitious $44 million project was not without its challenges. With nearly 200 homes slated for renovation, the work required extensive planning, collaboration, and a commitment to overcoming obstacles. Our team worked tirelessly to ensure that the renovated homes would meet the highest standards of safety and comfort, while also preserving the unique character of the Wellston community.
Today, we are thrilled to report that the first families have begun moving into their newly renovated homes. The homes have been updated with modern amenities, energy-efficient systems, and safety features, all designed to ensure long-term sustainability.
Looking Forward
The completion of the Wellington Family Homes project is a testament to what can be achieved when a community comes together with a shared vision. It is also a powerful reminder of County Housing’s ongoing commitment to creating and maintaining affordable housing in St. Louis. As we look to the future, we remain dedicated to supporting the residents of Wellston and other communities across the region.
This project is just one example of the positive impact we strive to make every day. Through partnerships, innovation, and a deep commitment to our mission, County Housing will continue to build a brighter, more equitable future for all residents of St. Louis.
Join the waitlist for Wellington Family Homes!
We’re excited to announce that there are currently spots available on our waitlist for Wellington Family Homes! If you or someone you know is seeking safe and affordable housing in a supportive community, we invite you to take the first step by joining our waitlist.
At County Housing, our top priority is ensuring the safety and well-being of our residents. We’re committed to creating secure living environments and empowering our community with the tools and knowledge needed to stay safe.
October is Fire Prevention Month!
Ensuring your home is prepared for emergencies is crucial. We encourage all residents to ensure your home is safe. Be sure to check that smoke detectors are in working order, have fire escape plans, and be sure to have a fire extinguisher readily available. Keeping your home safe means being proactive and informed.
Here are a few fire safety tips:
Keep flammable materials away from heat sources and open flames.
Don’t overload electrical outlets and extension cords, and regularly inspect and maintain electrical systems and appliances.
Have a working fire extinguisher on every level of your home, especially the kitchen, and keep it within reach.
Test your fire and carbon monoxide detectors.
Eliminate clutter, which can become a fuel source in a fire and restrict access to emergency equipment and exit routes.
Residential cooking fires are one of the leading causes of home fires and preventing them is a top priority for all of us. To support this effort, we’ve highlighted three key safety tips that are essential for preventing kitchen fires:
Top 3 Residential Cooking Safety Tips
Stay in the Kitchen: It’s important to never leave cooking food unattended. If you need to step away, even for a short time, be sure to turn off the stove to prevent accidents.
Keep Flammable Items Away: Make sure that towels, potholders, and other flammable items are kept well away from the stove and other heat sources to avoid the risk of fire.
Use a Timer: Always use a timer to remind yourself that you’re cooking, especially when simmering, baking, or roasting. It’s an easy way to stay mindful and prevent fires from starting.
Reporting and Support
Your safety is our concern. If you notice anything unusual or have safety-related questions, don’t hesitate to reach out. Our team is here to support you and address any concerns you may have. Remember, safety is a shared responsibility, and together, we can ensure that our community remains a Safe & Sound place to live.
Thank you for being an active part of our community and for helping us keep County Housing a safe and welcoming environment for everyone.
Stay safe and sound!
Community Connect
Supporting Our Community Together.
Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.
Need Help with Utility Bills?
If you or someone you know is a senior, physically disabled adult, or a low-to-moderate income individual or family in need of utility assistance, help is available. HeatUpStLouis.org offers support for those facing financial or medical hardships.
You do not need a disconnection notice.But you must follow the instructions and provide proof of income. Also continue to check their website for our newest location for those who are not mobile, tablet, laptop, or desktop savvy.
To request assistance, visit HeatUpStLouis.org and select the “Request for Utilities” option. Your information will be kept confidential and used only for energy assistance efforts. The HUSTL utility team will aim to process your request as soon as they possibly can. Do not hesitate to seek the help you need!
Find the Help You Need
If you or someone you know needs food assistance, the St. Louis Area Foodbank offers valuable resources to help you access groceries and meals.
2. Use the “Find a Food Pantry” tool to locate nearby pantries for groceries.
3. Check the “Visit a Food Distribution Event” search to see upcoming events in your area.
Whether you’re in need of immediate assistance or planning ahead, these resources are here to help you and your family.
Maintenance Matters
Keeping Your Home in Top Shape
At County Housing, we believe that a well-maintained home is the foundation of a happy and healthy living environment.
Repairs and Maintenance
Regular maintenance is key to keeping your home comfortable and functional. Our maintenance team is responsible for addressing routine repairs and seasonal inspections to ensure your living space is well-maintained. Whether it’s a leaky faucet, HVAC issues, or a broken appliance, we want to handle these concerns efficiently and effectively. Don’t hesitate to reach out to your property manager for any maintenance needs to help prevent larger issues and keep your home in good condition.
Contact Information
If you are a resident of Villa Lago, Fee Fee Manor, Arbor Hill, or NSP, please call 314-788-6458
If you are a resident in Pagedale, Olivette, Hillsdale, or Highview (including scattered sites), please call 314-912-7958.
Emergency Maintenance Phone: 314-492-3811
Available: Monday through Friday, 4:30 p.m. – 8:30 a.m.
Weekends: 24/7 coverage
We’re Here to Help!
Our goal is to ensure that you have a safe and comfortable living environment. Your satisfaction is our priority, and we are here to assist with any maintenance needs you may have. Please reach out to us with any questions, concerns, or requests. We’re always ready to help and make sure your home remains in excellent condition.
Thank you for being an essential part of our community. Together, we can keep your home and neighborhood a great place to live.
Best regards, The County Housing Maintenance Team
Fair Housing Fact: Know Your Rights!
Did you know that under the Fair Housing Act, it is illegal to discriminate in housing based on race, color, national origin, religion, sex, disability, or familial status? This means landlords and housing providers cannot treat you unfairly because of these characteristics when it comes to renting, buying, or securing a loan for a home.
If you feel your rights have been violated, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD). Everyone deserves equal access to safe and affordable housing!
Stay informed, know your rights, and protect your housing opportunities!
If you believe you have experienced housing discrimination, it’s important to take action. You can file a complaint with the U.S. Department of Housing and Urban Development (HUD) to report any violations of your rights. To learn more about the process and submit your complaint, visit HUD’s Fair Housing page. Remember, everyone deserves equal access to safe and affordable housing, so stay informed and advocate for your rights!
Updates and Announcements
Updated Admissions and Continued Occupancy Policy (ACOP) Available Online
We would like to inform you that an updated draft version of the ACOP is now available on our website. This document includes several important changes, so we encourage you to review the plan to stay informed about our policies and procedures. Visit countyhousing.org to access the full document.
Resident Advisory Board Meeting Announcement
Date: Oct. 23, 2024 Time: 3 p.m.
We invite you to join the upcoming Resident Advisory Board Meeting, which will be held in a hybrid format. Attend in person or join us virtually—whichever is most convenient for you! All are welcome!
In-Person Location: County Housing Office 8865 Natural Bridge Road St. Louis, MO 63121
Virtual Attendance via Microsoft Teams: Meeting ID: 251 641 255 218 Passcode: v58DQg
We look forward to your participation and input! Your voice matters in shaping the future of our community. Please RSVP to Kawanna Tate, Director, Housing Administration, at kawannat@countyhousing.org
County Housing announced a significant milestone today in the $44 million renovation of Wellington Family Homes in Wellston: the first 21 families are returning to the community as part of the project.
The 186-unit public housing redevelopment project has been in progress for over six years, sparked by a grassroots effort to prevent its closure after the U.S. Department of Housing and Urban Development slated the units for demolition—a decision that would have devastated Wellston, a city with a population of 2,500.
“There is an alarming shortage of affordable housing in our area,” said Shannon Koenig, County Housing’s executive director and CEO. Koenig, who initially supported residents in their fight to save these homes as part of the County Executive’s office six years ago and continues to do so in her current role, added, “We simply could not afford to lose these homes—too many of our neighbors are already on a waiting list for a decent, affordable home.”
“This was a fight worth fighting, ensuring that these homes were not torn down,” said St. Louis County Executive Dr. Sam Page, who refused to sign documents the federal government needed to move forward with demolition. “I am pleased to see residents returning to these newly renovated homes that will be a source of pride for them and the entire community of Wellston.”
Wellston Mayor Nathaniel Griffin is also delighted with the progress of the project and its impact on the community. “Many doubted that this project would ever come to fruition,” he said. “Now, there’s a wave of positive energy in the community. Other developers are reaching out about doing scattered-site development projects near Wellington Family Homes. We have significant momentum—and it’s all centered around affordable housing, which is critically needed in the St. Louis area.”
The extensive renovations include new roofs, windows, cabinets, lighting, bathrooms, paint, flooring, and sidewalks.
Tracy Edwards, a former resident, is eager to return. The 41-year-old mother of two high schoolers recalls the days when Wellston’s public housing was in poor condition and mismanaged. Her experience so far has been positive. “The houses are great,” she said. “There’s new management – it’s not the same as before.”
Another resident returning is Ratasha Isom, who is moving back from Africa with her five children. After the Wellston public housing units closed, she first moved to Houston and then relocated to Ghana. Since February, her family has been living in hotels while waiting for their four-bedroom, single-family home.
“I’m eager to finally settle in,” Isom said. “My children have friends here, and they know the schools well. My whole family is from Wellston—my grandmother and aunts went to high school here. We’re deeply connected to this community.”
LaToya Scott shares the sentiment. As a current member of the County Housing Commission and a former Wellston public housing resident, she misses supporting her older neighbors. “Every Saturday, I’d host breakfast and bingo. I cooked for them and brought them gifts,” said Scott, who holds a commercial driver’s license and works as a Metro driver. “I also organized bus trips to wineries and Christmas shopping outings.”
Scott believes the most important lesson she learned from the redevelopment of Wellington Family Homes is the power of unity among residents. “Even though it takes time, if you stick together, you will get what you deserve,” she said.
Koenig expressed satisfaction with the quality and exterior appearance of the units renovated so far by Mississippi-based Knight Development. According to Koenig, the general contractor, Snyder Construction Group from Springfield, Missouri, is doing an excellent job of managing the project, keeping it on schedule and within budget. The project is set for completion in 2025.
“We are overjoyed to welcome residents back to Wellston. It’s been a long journey, but suddenly, the future seems brighter and full of endless possibilities,” said Holly Knight, CEO of Knight Development. “We are honored to have played a small part in this community’s historic recovery and restoration. We are delighted to share this day with our friends and partners.”
In addition to the low-income housing tax credit (LIHTC) funds to renovate the single-family homes and apartments in the Wellington Family Homes project, the community has received several million dollars of investment in complementary development, economic, and blight removal activities to support the revitalization effort’s long-term success.
Griffin said those resources are key to sustainable redevelopment in the small, predominantly Black community that has survived decades of disinvestment. “It can’t be just about the housing,” he said. “People have to have resources to thrive.”
Never submit personal or financial information to websites without verifying them first
Online scammers are always looking for new targets. Recently they been very active on social media advertising assistance for services like applying for Section 8 funding and getting onto the Housing Choice Voucher (HCV) waitlist.
These fake ads, messages, and emails trick people into going to scammers’ websites by clicking on real-looking links. Once you are there, they ask for personal information or money or both.
Here is an example of a scam ad that has appeared on Facebook, Instagram, and Tik Tok. The information and the website are all fake.
There are many other similar scams too—for example, impersonating landlords via email to ask for payments or claiming that a tenant has HCV approval and unlawfully requesting a rental deposit.
If an offer seems too good to be true, it probably is. Never submit your Social Security Number, bank or credit card information, or other personal details to a website you found through an advertisement or an online search.
Please be aware that:
Access to public housing and/or the HCV waitlist is always processed through official Public Housing Agency channels like County Housing.
You will never be asked for a financial deposit to secure a place on the waitlist.
If you think you have been targeted by a scam, please report it to us at County Housing at (314) 428-3200 and to the Internet Crime Complaint Center at https://www.ic3.gov. You can also report the incident to HUD’s Computer Incident Response Team at CIRT@hud.gov.
There are many ways to get discounts on home internet service, even now that the federal Affordable Connectivity Program has ended.
The best starting point is to contact your internet service provider. They can tell you the terms, conditions, and cost of your current plan. If you were part of the Affordable Connectivity Program that ended in April, they can tell you when the last payment was applied.
Households that were part of the Affordable Connectivity Program can decide to switch to another provider or end their internet service without paying a fee.
Tips for low-cost internet service
Call your current provider and ask what low-cost plans they offer. Compare the speeds to what the service you’re receiving now. If you decide to stay with them, ask what you need to do to make sure you are on the correct plan.
If you’re not satisfied with the options, contact other providers. You can find a list by entering your zipcode in this online Offer Locator Tool.
Be sure to ask about terms and conditions of the new plan, including one-time setup fees, device rentals, and price increases over time.
Other important questions include: Is there a credit check? When you end your internet service, send a confirmation in writing, either by postal mail or email. (Call the company to get the address if it’s not on your billing statement.)
Ask the company to send you a confirmation in writing as well. Have them include the last billing date of your service.
What documentation does the company need (such as a Social Security Number)?
Is there an early termination fee if you end service before the contract period?
If you have questions, HUD’s ConnectHomeUSA team is available to assist by sending an email message to ConnectHome@hud.gov.
If you were part of the Affordable Connectivity Program and you notice a fee for changing or ending internet service, you can file a complaint with the Federal Communications Commission by calling 888-225-5322.
Over the past three years, the Housing Authority of St. Louis County has been taking steady steps toward making a greater impact. Its new approach centers on the importance of establishing relationships with residents who need an affordable place to live, making their experience more welcoming and transparent.
Until recently, most of the changes have been internal—but now the housing authority has a new brand, a new website, and a new presence as County Housing.
“I have been excited about how things are changing, but it hasn’t been necessarily visible from the outside,” said Chief Operating Officer Katrina Sommer. “The new brand is an alignment of our goals that other people get to see.”
Those goals include improving overall operations, fostering a resident centered culture, increasing partnerships in the community, expanding access to affordable housing, and changing its public perception from an overly bureaucratic government entity to a warmer, more empathetic organization whose staff genuinely wants to help.
“In the past, our work has often gone unnoticed unless there was a problem,” said Executive Director and CEO Shannon Koenig. “We want to elevate awareness of the solutions we provide and the positive impacts we have on people’s lives and the community we serve.
The 72-year-old agency is not alone in rebranding, she added. County Housing is on the vanguard of a trend among the 3,000 housing authorities across the United States to update their brand toward goals such as increasing partnership opportunities, recruiting talented staff and quality landlords, optimizing resources, and enhancing their impact on the local community.
Board of Commissioners Chair David Nehrt-Flores, Director of Deaconess Center for Child Well-Being, said it can be easy to lose sight of relationships when the focus is on processes and requirements. But County Housing’s evolution exemplifies what is possible when public sector institutions increase the agency of those they serve. “This is how we build a collective community of care which creates conditions for folks to feel their full humanity,” he said.
That sentiment arises again and again when County Housing’s staff members talk about their organization’s approach.
“County Housing meets people at a hard point in their lives—they are struggling, and we want them to feel seen, heard, and cared for,” Sommer said. “Often they’re in an emotional state because of their current situation. We’re trying to hone in to address their needs from the first contact to build trust and credibility.”
As a result of this ongoing evolution, County Housing is now poised to strengthen its interactions with all of its stakeholders. Here’s a snapshot of what that will look like for residents, partners, staff, and the wider St. Louis community.
For residents
When people who need access to an affordable place to live reach out to County Housing today, their experience is quite different from what it would have been like three years ago. “Those we serve now have a better-quality experience because we’re trying to meet them where they are,” Sommer said. “And as we respond with the level of care and concern that we have, people are seeing us more as an advocate for our clients and the community.”
For example, the new website offers enhanced functionality for both existing and new Housing Choice Voucher holders. They can access their forms and files, resources to find housing, a portal to recertify and information about other programs for which they might qualify. They can also contact their caseworkers and find answers to frequently asked questions. Residents of public housing can fill out maintenance request forms, make rent payments, submit transfer requests, access policies and more.
A feature that is expected to be especially popular is the ability to sign up to be notified when the waiting list opens. Due to exceptionally high demand and limited supply in St. Louis County, the waiting list has not been open for several years. Sommer said they receive calls from people asking about it every single day—so having a notification system will be reassuring to clients who are worried they will miss out.
“We’ll be able to track who has inquired and let them know when the wait list will be open,” Sommer said. “We can offer them a solution to part of their frustration, even if we can’t yet offer them housing.”
Along with the increased transparency and informativeness, County Housing has trained all its staff to be more familiar with the lived experiences families seeking housing may be going through. The end result of this multi-faceted investment, Nehrt-Flores said, will be better relationships among residents, landlords, and staff—and fewer instances where emotions spill over into confrontation.
“We recognize problems will still arise, but we are building a container that’s strong enough to hold the conflict,” he said. “Our new approach will lead to an understanding that there are real people involved on both sides, collectively striving for access to housing.”
For partners
When Chief Administrative Officer Judy Ricks worked in education, she discovered just how much impact homelessness had on students—and that shaped her belief that “housing is not just another industry. Housing is a primary need.”
She believes the rebrand will help County Housing’s partners—who include property owners, vendors, government agencies, nonprofits, and more—to better understand all the ways their work touches residents’ lives, from managing public housing to providing income-based vouchers to developing new homes to ensuring a quality living standard in rental units. “Affordable housing is very complex, and we want to be recognized as experts in the subject matter,” Ricks said.
Because there is a shortage of affordable housing in the St. Louis region, County Housing is actively seeking partners interested in collaborating on projects. To that end, its new website includes comprehensive information for all its partners about working together in various capacities.
For staff
When County Housing’s staff weighed in on the rebrand, Ricks said each person brought their own experiences and perspective. “That’s why we were so passionate and vocal about this journey,” she said. “We pulled pieces from the past that led us to this moment, and I am confident that will resonate.”
“It’s a fresh start for us, and it will renew the energy we bring to our jobs every day,” Sommer said. “We were trying to show up differently already, but it’s hard when you don’t see any evidence of change visually. Now there’s an entire movement around what we say we’re trying to do.”
Having their work highlighted also puts positive pressure on staff to live up to the brand in their everyday interactions, Ricks said. “When there are hiccups, we are very transparent. We take responsibility for any setbacks and reinforce our commitment to resolving issues.”
Nehrt-Flores agreed, adding, “We’re always doing our best, and there is always room to improve. We are grounded in that approach instead of exhibiting a sense of authority.”
For the community
“We want to change the perception of our housing authority,” Ricks said. “We do so much more than just hand out vouchers. Instead of creating or perpetuating generational poverty, we’re showing people their current situation doesn’t have to be continuous.”
The ripples of impact from County Housing’s resident-centered approach extend to health and wellness as well, said Board of Commissioners Vice Chair Lora Gulley, Director of Community Mobilization and Advocacy at Generate Health. “Good-quality housing is a measure of our community’s health and wellness,” she said. “We’re digging in to shift the perception of housing authorities. It’s different now—we build bridges to our long-term partners and collaborators so they see themselves as part of this effort.”
By more thoroughly explaining the solutions it offers, Ricks believes that County Housing “shows people that there is hope and gives them a better understanding that we are a place they can trust and believe in.”
Moreover, Nehrt-Flores said, “weaving in the community strengthens the institutions of government so that when there are transitions, the civic fabric holds, no matter the politics or leadership.”
Next steps
“We’re proud of how far we have come, but we have very high aspirations,” Ricks said. “On the human resources side, we’re going to continue to invest in our people.”
Gulley, who recently started her second four-year term on the Board of Commissioners, said she thinks of County Housing’s evolution as a marathon rather than a sprint. To help gauge its progress, the staff has instituted annual surveys of its public housing residents, Housing Choice Voucher holders, and landlords. “There are many ways to collect feedback, and we want to make it welcoming for people to share with us,” she said. “Our willingness to hear hard conversations will make our service better.”
On the public-facing side, Ricks said County Housing will emphasize relationships and transparency with all its stakeholders, starting with the first impression. “Our brand sends a message before we even utter a word, so getting our story right is important.”
Koenig, who started as Executive Director and CEO in January 2021, is excited about all that the board and staff have done in the past three years to enhance County Housing’s work and modernize its approach by placing an emphasis on residents’ stability and sense of belonging. “We are one of the primary providers of affordable housing in the region, and we are more passionate than ever about pursuing our mission.”
At the end of the day, Koenig said, “we all need a place to call home, and our new brand shows all that County Housing is doing to address that need. We’re reinforcing the cornerstone of this community’s foundation.”
