County Housing offices will be closed for the holiday week from noon on Tuesday, December 24, 2024, through Wednesday, January 1, 2025. We will reopen on Thursday, January 2, 2025.
Public Housing Maintenance Emergencies:
Please call (314) 492-3811 for assistance during the closure.
HCV Residents:
For inspection emergencies, first, contact your landlord. If the issue remains unresolved, please call (314) 227-3165.
Thank you for your understanding, and we wish you a safe and happy holiday season!
County Housing is committed to ensuring equitable, flexible rental assistance for Housing Choice Voucher (HCV) participants. Starting January 1, 2025, the U.S. Department of Housing and Urban Development (HUD) requires County Housing to adopt Small Area Fair Market Rents (SAFMRs), a policy change designed to better reflect local housing costs and increase access to opportunity-rich neighborhoods.
What Are SAFMRs?
SAFMRs are a localized version of Fair Market Rents (FMRs) calculated at the ZIP code level instead of across the entire metropolitan area. This approach ensures that payment standards align with housing costs in specific neighborhoods, providing more accurate assistance to participants.
Why Is County Housing Adopting SAFMRs?
By implementing SAFMRs, County Housing can:
Ensure rental assistance matches local housing costs.
Provide families with greater access to neighborhoods with better amenities, schools, and job opportunities.
Create a more equitable distribution of resources to meet diverse resident needs.
What Does This Mean for Residents?
For HCV participants, SAFMRs may lead to adjustments in rental assistance:
Higher-cost areas: Residents may receive more assistance, expanding housing options in neighborhoods with greater opportunities.
Lower-cost areas: Assistance may adjust to reflect actual housing costs in these ZIP codes.
To protect residents, County Housing has implemented a “hold harmless” policy:
Current Units: Your rental assistance will not change as long as you remain in your current unit and your voucher size does not change.
Moving Units: If you decide to move, the new SAFMRs will apply to your rental assistance for the new unit.
Important Notes for Residents
No Immediate Rent Changes: These changes do not affect your rent immediately. Adjustments may only occur during annual recertifications or if your family composition, income, or utility allowance changes.
Flexibility in Housing Choices: Residents are not required to move, but SAFMRs may offer more opportunities to relocate to neighborhoods that better suit their needs.
Community Impact
SAFMRs will allow County Housing to respond to the diverse housing costs across the community, ensuring that participants can thrive in neighborhoods that best meet their needs while promoting equitable resource allocation.
At County Housing, we value the input of our residents, Housing Choice Voucher (HCV) participants, and property owners. Each year, our annual customer service survey helps us gauge satisfaction, identify areas for improvement, and celebrate successes. In November 2024, we conducted our latest survey, focusing on key interactions with customer-facing roles and processes. Here are the highlights and insights from this year’s results.
Survey Participation
We are pleased to report an increase in overall participation compared to last year, particularly among Housing Choice Voucher residents.
Survey Group
Surveys Sent (2024)
Responses (2024)
Response Rate (2024)
Response Rate (2023)
Public Housing Residents
279
45
16%
14%
Housing Choice Voucher Residents
977
290
30%
20%
Property Owners
940
219
23%
28%
Key Findings
Public Housing Residents
Public Housing residents provided valuable feedback on their interactions with property management and maintenance staff. Notable improvements included:
77% satisfaction with how property management staff treated and spoke to residents, up from 53% in 2023.
84% satisfaction with notifications regarding annual income recertifications, up from 53% in 2023.
64% satisfaction with staff’s timeliness in returning calls, a significant increase from 25% in 2023.
However, satisfaction with maintenance staff saw mixed results. While satisfaction with communication regarding maintenance increased to 47% from 39%, satisfaction with the overall quality of repairs remains an area of focus at 44%.
Housing Choice Voucher Residents
HCV residents reported improvements in several areas:
74% satisfaction with how they were treated and spoken to by staff, up from 61% in 2023.
70% satisfaction with inspection staff, up from 45% in 2023.
53% satisfaction with staff’s timeliness in returning calls, an increase from 45% in 2023.
Open-ended responses highlighted the need for enhanced communication, timely notifications, and better accessibility to caseworkers.
Property Owners
Property owners and landlords also shared positive feedback:
73% would recommend the Housing Choice Voucher program to other landlords, up from 47% in 2023.
70% were satisfied with the requirements for biannual property inspections, up from 62% in 2023.
65% reported positive experiences leasing to County Housing residents, up from 48% in 2023.
Landlords praised County Housing for being straightforward and effective, with one respondent saying, “The overall program is great and wonderful for both tenants and landlords. I enjoy serving the housing need and look forward to supplying more housing.”
Areas for Growth
Feedback from all groups emphasized the importance of improving communication, including timely responses to inquiries, clear notifications, and better updates on case statuses. Maintenance quality and accessibility to services were also recurring themes among Public Housing residents.
Moving Forward
We deeply appreciate the time and effort our residents and property owners dedicated to providing feedback. These insights guide our mission to deliver exceptional service and foster trust among those we serve.
As we head into 2025, County Housing remains committed to:
Enhancing communication through more efficient systems and dedicated support teams.
Strengthening training programs for staff to ensure consistent, high-quality service.
Continuing to collaborate with our community to meet the evolving needs of our residents and partners.
Thank you for your trust and partnership. Together, we’re building a stronger, more responsive County Housing community.
As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.
At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.
As winter sets in, please be mindful of safety and comfort in your homes. If you have any maintenance needs, we encourage you to reach out directly to your landlord for assistance. Additionally, if you have questions about available resources, don’t hesitate to seek support. Stay safe and warm this season! Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!
Warmly,
Shannon Koenig CEO, County Housing
Feature Story
Understanding Small Area Fair Market Rents (SAFMRs): What It Means for You
At County Housing, we are adopting new standards to improve the way we set rents and provide rental assistance, ensuring our residents have access to safe, affordable housing in neighborhoods that best meet their needs. These changes will impact how we determine rental assistance amounts, making it even more important for residents to understand Small Area Fair Market Rents (SAFMRs) and what they mean for you.
What Are Small Area Fair Market Rents (SAFMRs)?
SAFMRs are a version of Fair Market Rents (FMRs) that focus on smaller geographic areas, such as ZIP codes, rather than larger metropolitan regions. This helps us account for rent variations in different neighborhoods and ensures that housing assistance reflects local market conditions more accurately.
Why Are We Making This Change?
By adopting SAFMRs, County Housing is aligning with best practices to better serve our residents. This shift allows us to provide rental assistance that is more responsive to local market conditions, ensuring equity and flexibility in where voucher holders can live.
How Do SAFMRs Benefit Residents?
By using SAFMRs, County Housing can offer more flexibility in where voucher holders can live. In areas with higher rents, SAFMRs provide increased rental assistance, which gives residents more access to neighborhoods with better amenities, schools, and job opportunities. At the same time, in areas with lower rents, SAFMRs ensure that assistance levels align with the actual cost of housing, preventing overpayment.
How Does This Impact Your Housing Choice Voucher?
Residents using Housing Choice Vouchers (HCVs) may see adjustments to the rental assistance amounts based on the new SAFMR for their area. If you live in a higher-cost ZIP code, your voucher may cover more of the rent, giving you greater housing options. If your ZIP code has lower average rents, you might notice an adjustment, but our goal is to ensure every resident has access to safe, affordable housing in neighborhoods that best meet their needs.
County Housing remains committed to supporting you in finding and maintaining a home that fits your needs. Thank you for being part of our community!
Safe and Sound
Tips to Prevent Theft and Keep Your Home Secure
At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe.
1. Lock Doors and Windows
Always lock your doors and windows, even when you’re home or just stepping out briefly.
Use deadbolts and window locks for extra security.
2. Keep Valuables Out of Sight
Avoid leaving expensive items like electronics, cash, or jewelry visible from windows.
Store bicycles, grills, and other outdoor items in a secure location.
3. Light Up Your Space
Use outdoor lights to brighten entryways, patios, and parking areas at night.
Consider using motion-sensor lights to deter unwanted visitors.
4. Get to Know Your Neighbors
Build relationships with neighbors to create a watchful and supportive community.
Report any suspicious activity to local authorities or property management.
5. Secure Your Vehicle
Always lock your car doors and never leave valuables inside.
Park in well-lit areas whenever possible.
6. Be Aware of Package Deliveries
If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you.
Consider using package delivery lockers or services to keep items safe.
7. Report Maintenance Issues Promptly
A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.
By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free!
If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community.
Stay safe and sound!
Community Connect
Supporting Our Community Together.
Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.
Discover Amazing Offerings from St. Louis County Library
Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!
Here are just a few of the ways the library is making a difference:
After School Meals & Summer Lunches In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.
Diaper Assistance Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.
Headspace Access Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.
The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!
Managing Holiday Stress
Wellness Tips for a Peaceful Season
The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest.
1. Set a Budget and Stick to It Holiday spending can quickly add up but creating a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items.
2. Manage Your Time Wisely With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress.
3. Prioritize Self-Care Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others.
4. Stay Active and Eat Mindfully Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season.
5. Connect with Loved Ones The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries.
6. Practice Gratitude Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits.
7. Reach Out for Support When Needed If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources.
This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed.
From all of us at County Housing, we wish you a joyful and peaceful holiday season!
Understanding Renters’ Insurance
What You Need to Know
Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind.
Renters’ insurance typically covers:
Personal property damage due to theft, fire, or water damage.
Liability coverage if someone is injured in your home.
Additional living expenses if your unit becomes uninhabitable due to a covered event.
Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency.
For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources.
Let’s work together to ensure you and your family have the tools and information to feel secure in your home!
Fair Housing Fact: Know Your Rights!
What is Housing Discrimination?
Housing discrimination occurs when a person is treated unfairly in a housing-related situation because of their race, color, national origin, religion, sex, familial status, or disability. It’s important to recognize the various forms housing discrimination can take, as this knowledge can empower individuals to stand up for their rights.
Here are some common examples of housing discrimination:
Denial of Housing: A landlord refuses to rent to a tenant based on their race, religion, or familial status, despite meeting all application requirements.
Different Terms and Conditions: A landlord offers different rental terms to applicants based on their national origin, such as higher security deposits or different payment schedules.
Refusal to Make Reasonable Accommodations: A landlord fails to allow a tenant with a disability to make necessary modifications to their unit, such as installing grab bars in the bathroom.
Harassment or Intimidation: A tenant experiences hostile behavior or threats from a landlord or neighbors because of their race, sex, or disability.
It’s crucial to know that housing discrimination is illegal, and you have rights that protect you from unfair treatment. If you suspect you have faced discrimination, it’s essential to document your experiences and seek help.
For more information on housing discrimination and how to file a complaint, please visit our website or contact the County Housing office. Together, we can create a fair and equitable housing environment for everyone.
Updates and Announcements
Holiday Office Closure: December 24th – January 1st
As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.
We encourage our residents and partners to reach out to us before the closure for any urgent matters.
We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!
As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.
At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.
As winter sets in, please be mindful of safety and comfort in your homes. Our team is here to assist with any maintenance needs that arise, and we encourage you to reach out if you need support or have questions about available resources.
Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!
Warmly,
Shannon Koenig CEO, County Housing
Feature Story
Reflecting on 2024: A Year of Progress and Impact at County Housing
As 2024 draws to a close, we take this opportunity to reflect on a year filled with accomplishments, progress, and meaningful impact. At County Housing, every initiative and project we undertook this year was guided by a simple yet profound mission: to create safe, stable, and supportive homes for the residents we serve.
Key Projects That Made a Difference
One of the highlights of this year was the first families returning to the Wellington Family Homes Project. This redevelopment is keeping much-needed affordable housing units in the community, providing more families with a place to call home and promoting neighborhood revitalization.
Open Lobby – One-Stop Service
We successfully launched a staffed lobby with HCV generalists, providing residents and applicants with a one-stop solution for answers and assistance, improving service efficiency and accessibility.
New Look and Website
Our rebranding efforts were completed with a fresh new look and updated website. This reflects our commitment to professionalism and a modern approach to public housing.
Updated Policies
We completed updates to our Admissions and Continued Occupancy Policy (ACOP), ensuring alignment with current housing standards and improving operational efficiency.
Introduction of Uniforms for Maintenance and Inspections Staff
One of the most visible changes we made this year was the introduction of new uniforms for our maintenance and inspections staff. This initiative serves several important purposes: first and foremost, it enhances safety by clearly identifying our team members when they are on-site at various properties. This identification helps residents feel more comfortable and secure, knowing that they are interacting with authorized personnel. Additionally, the uniforms promote professionalism and accountability, reinforcing our commitment to high-quality service and community engagement.
Resident-Focused Programs
In 2024, we also strengthened our commitment to resident engagement. Through new newsletters tailored specifically for Public Housing and Housing Choice Voucher residents, we improved how we share important information and resources. Our expanded Resident Advisory Board gave residents a greater voice in shaping programs that impact their day-to-day lives.
Building Stronger Partnerships
Our progress wouldn’t have been possible without the strong partnerships we’ve built along the way. From our collaboration with the Urban League to new opportunities with organizations like RxOutreach, we’ve expanded services and access to essential resources for residents—demonstrating that we are stronger when we work together.
Looking Ahead to 2025
While we are proud of what we’ve accomplished, there is still more work to do. As we look toward 2025, we are excited to continue enhancing our services, supporting resident well-being, and building even stronger partnerships. Whether through new housing developments, expanded programs, or greater engagement opportunities, we remain committed to making County Housing a place where every resident can thrive.
Thank you for being part of this journey with us. Your trust and participation inspire us to keep moving forward. Together, we’ll build an even brighter future.
Happy Holidays and best wishes for the New Year!
Safe and Sound
Tips to Prevent Theft and Keep Your Home Secure
At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe.
1. Lock Doors and Windows
Always lock your doors and windows, even when you’re home or just stepping out briefly.
Use deadbolts and window locks for extra security.
2. Keep Valuables Out of Sight
Avoid leaving expensive items like electronics, cash, or jewelry visible from windows.
Store bicycles, grills, and other outdoor items in a secure location.
3. Light Up Your Space
Use outdoor lights to brighten entryways, patios, and parking areas at night.
Consider using motion-sensor lights to deter unwanted visitors.
4. Get to Know Your Neighbors
Build relationships with neighbors to create a watchful and supportive community.
Report any suspicious activity to local authorities or property management.
5. Secure Your Vehicle
Always lock your car doors and never leave valuables inside.
Park in well-lit areas whenever possible.
6. Be Aware of Package Deliveries
If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you.
Consider using package delivery lockers or services to keep items safe.
7. Report Maintenance Issues Promptly
A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.
By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free!
If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community.
Stay safe and sound!
Community Connect
Supporting Our Community Together.
Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.
Discover Amazing Offerings from St. Louis County Library
Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!
Here are just a few of the ways the library is making a difference:
After School Meals & Summer Lunches In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.
Diaper Assistance Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.
Headspace Access Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.
The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!
Managing Holiday Stress
Wellness Tips for a Peaceful Season
The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest.
1. Set a Budget and Stick to It Holiday spending can quickly add up but creating a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items.
2. Manage Your Time Wisely With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress.
3. Prioritize Self-Care Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others.
4. Stay Active and Eat Mindfully Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season.
5. Connect with Loved Ones The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries.
6. Practice Gratitude Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits.
7. Reach Out for Support When Needed If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources.
This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed.
From all of us at County Housing, we wish you a joyful and peaceful holiday season!
Maintenance Matters
Preparing Your Home for Winter: Cold Weather Tips & Maintenance Reminders
As the temperatures drop, now is the perfect time to prepare your home for the winter season. Taking a few simple steps can help protect your home, reduce energy costs, and keep you comfortable all season long. Here are some cold-weather tips and maintenance reminders to help you stay ahead of the chill.
1. Prevent Pipes from Freezing Frozen pipes can burst, causing water damage and expensive repairs. Here’s how to avoid this:
Keep a slow drip on faucets, especially during extremely cold nights. This keeps water moving and reduces the chance of freezing.
Open cabinet doors under sinks to allow warm air to circulate around plumbing.
If you’re leaving home for an extended time, set your thermostat no lower than 55°F to keep pipes from freezing.
2. Manage Heating Efficiently Efficient use of heating can help keep your utility bills manageable while maintaining comfort:
• Use Curtains Strategically
Open curtains and blinds during the day to let in natural warmth from the sun.
Close curtains at night to keep the warmth in and reduce heat loss.
• Manage Your Thermostat Wisely
Lower your thermostat slightly at night or when you’re not at home.
Aim to keep your thermostat at 68 degrees during the day to balance comfort and efficiency.
3. Know When to Call for Emergency Maintenance If you notice any urgent issues in your unit, don’t wait—contact maintenance right away. Some emergencies to watch for include:
No heat or the heating system isn’t working properly.
Frozen or burst pipes causing leaks or water damage.
Gas leaks (if you smell gas, leave immediately and call the gas company or 911).
Severe drafts or broken windows that let cold air in.
Stay Safe and Warm This Winter
Being proactive about winter preparation can make a big difference in your comfort and safety. If you need help or have questions about preparing your home, our Maintenance Team is here for you. Don’t hesitate to submit a maintenance request if something isn’t working as it should.
Stay warm, stay safe, and enjoy the winter season!
Understanding Renters’ Insurance
What You Need to Know
Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind.
Renters’ insurance typically covers:
Personal property damage due to theft, fire, or water damage.
Liability coverage if someone is injured in your home.
Additional living expenses if your unit becomes uninhabitable due to a covered event.
Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency.
For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources.
Let’s work together to ensure you and your family have the tools and information to feel secure in your home!
Fair Housing Fact: Know Your Rights!
Understanding the Fair Housing Act
The Fair Housing Act, enacted in 1968, is a crucial piece of legislation that prohibits discrimination in housing based on race, color, national origin, religion, sex, familial status, and disability. This law is designed to ensure that everyone has equal access to housing opportunities and can live free from discrimination.
Here are some key points to remember about the Fair Housing Act:
Equal Opportunity: The Act ensures that all individuals have the right to rent or buy a home without facing discrimination based on the protected characteristics.
Filing a Complaint: If you believe you have experienced housing discrimination, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or your local fair housing agency. You have the right to seek justice and hold violators accountable.
Community Support: Many organizations offer resources and support for individuals facing housing discrimination. Don’t hesitate to reach out for assistance if you feel your rights have been violated.
Understanding your rights under the Fair Housing Act is vital to fostering a fair and inclusive community. Together, we can work towards ensuring that everyone has the opportunity to find a safe and affordable place to call home.
Holiday Office Closure: December 24th – January 1st
As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.
During this period, we encourage our residents and partners to reach out to us before the closure for any urgent matters. For emergencies, call our Emergency Maintenance line at 314-492-3811.
We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!
