December 9, 2024

Resident Connection

December 2024 Public Housing Resident Newsletter

CEO Message

Listening and Leading

Dear Residents,

As we approach the end of the year, I want to take a moment to reflect on all that we’ve accomplished together in 2024. It has been a year of progress, growth, and renewed commitment to ensuring that every resident has a safe, comfortable place to call home.

At County Housing, we are grateful for the opportunity to serve you and provide housing that supports stability and opportunity. In 2024, we worked hard to improve our services, enhance communication, and strengthen partnerships with community organizations to better meet your needs. We know there is always more to do, and we are committed to making 2025 even better.

As winter sets in, please be mindful of safety and comfort in your homes. Our team is here to assist with any maintenance needs that arise, and we encourage you to reach out if you need support or have questions about available resources.

Thank you for trusting us as your housing partner and for being part of this community. We look forward to continuing to serve you in the year ahead. Wishing you a joyful holiday season and a happy New Year!

Warmly,

Shannon Koenig
CEO, County Housing

Feature Story

Reflecting on 2024: A Year of Progress and Impact at County Housing

As 2024 draws to a close, we take this opportunity to reflect on a year filled with accomplishments, progress, and meaningful impact. At County Housing, every initiative and project we undertook this year was guided by a simple yet profound mission: to create safe, stable, and supportive homes for the residents we serve.

Key Projects That Made a Difference

One of the highlights of this year was the first families returning to the Wellington Family Homes Project. This redevelopment is keeping much-needed affordable housing units in the community, providing more families with a place to call home and promoting neighborhood revitalization.

Open Lobby – One-Stop Service

We successfully launched a staffed lobby with HCV generalists, providing residents and applicants with a one-stop solution for answers and assistance, improving service efficiency and accessibility.

New Look and Website

Our rebranding efforts were completed with a fresh new look and updated website. This reflects our commitment to professionalism and a modern approach to public housing.

Updated Policies

We completed updates to our Admissions and Continued Occupancy Policy (ACOP), ensuring alignment with current housing standards and improving operational efficiency.

Introduction of Uniforms for Maintenance and Inspections Staff

One of the most visible changes we made this year was the introduction of new uniforms for our maintenance and inspections staff. This initiative serves several important purposes: first and foremost, it enhances safety by clearly identifying our team members when they are on-site at various properties. This identification helps residents feel more comfortable and secure, knowing that they are interacting with authorized personnel. Additionally, the uniforms promote professionalism and accountability, reinforcing our commitment to high-quality service and community engagement.

Resident-Focused Programs

In 2024, we also strengthened our commitment to resident engagement. Through new newsletters tailored specifically for Public Housing and Housing Choice Voucher residents, we improved how we share important information and resources. Our expanded Resident Advisory Board gave residents a greater voice in shaping programs that impact their day-to-day lives.

Building Stronger Partnerships

Our progress wouldn’t have been possible without the strong partnerships we’ve built along the way. From our collaboration with the Urban League to new opportunities with organizations like RxOutreach, we’ve expanded services and access to essential resources for residents—demonstrating that we are stronger when we work together.

Looking Ahead to 2025

While we are proud of what we’ve accomplished, there is still more work to do. As we look toward 2025, we are excited to continue enhancing our services, supporting resident well-being, and building even stronger partnerships. Whether through new housing developments, expanded programs, or greater engagement opportunities, we remain committed to making County Housing a place where every resident can thrive.

Thank you for being part of this journey with us. Your trust and participation inspire us to keep moving forward. Together, we’ll build an even brighter future.

Happy Holidays and best wishes for the New Year!

Safe and Sound

Tips to Prevent Theft and Keep Your Home Secure

At County Housing, your safety is our priority. While we work to maintain secure communities, there are steps you can take to help prevent theft and protect your personal belongings. Below are a few simple tips to keep your home and neighborhood safe.

1. Lock Doors and Windows

Always lock your doors and windows, even when you’re home or just stepping out briefly.
Use deadbolts and window locks for extra security.

2. Keep Valuables Out of Sight

Avoid leaving expensive items like electronics, cash, or jewelry visible from windows.
Store bicycles, grills, and other outdoor items in a secure location.

3. Light Up Your Space

Use outdoor lights to brighten entryways, patios, and parking areas at night.
Consider using motion-sensor lights to deter unwanted visitors.

4. Get to Know Your Neighbors

Build relationships with neighbors to create a watchful and supportive community.
Report any suspicious activity to local authorities or property management.

5. Secure Your Vehicle

Always lock your car doors and never leave valuables inside.
Park in well-lit areas whenever possible.

6. Be Aware of Package Deliveries

If you receive packages, try to be home when they arrive or ask a neighbor to hold them for you.
Consider using package delivery lockers or services to keep items safe.

7. Report Maintenance Issues Promptly

A broken lock, damaged window, or burned-out exterior light can create an opportunity for theft.
To ensure your safety and comfort, notify your landlord immediately if you notice any maintenance issues in your home. Prompt reporting helps resolve problems quickly and keeps your home secure.

By taking these small steps, you help make our community safer and more secure for everyone. We appreciate your efforts in keeping your home and neighborhood theft-free!

If you have any concerns about safety or need additional resources, please reach out to our team. Together, we can build a safer, stronger community.

Stay safe and sound!

Community Connect

Supporting Our Community Together.

Welcome to “Community Connect,” a section dedicated to supporting our County Housing community together. Here, you’ll find resources, events, and initiatives designed to strengthen our neighborhoods, foster connections, and provide you with the tools and information you need. Together, we can continue to build a thriving community where everyone has the opportunity to succeed.

Discover Amazing Offerings from St. Louis County Library

Did you know the St. Louis County Library offers a variety of free programs and services to support families and individuals in our community? You don’t even need to be a library cardholder to take advantage of many of these incredible offerings!

Here are just a few of the ways the library is making a difference:

After School Meals & Summer Lunches
In partnership with Operation Food Search, select library branches provide free after-school meals and summer lunches for children ages 5–18.
Diaper Assistance
Families in need can pick up a monthly supply of diapers or training pants for children ages 3 and under through the library’s partnership with the St. Louis Area Diaper Bank. This service is available at select library branches.
Headspace Access
Library cardholders can enjoy free access to Headspace, an online resource offering meditation and mindfulness techniques to help you relax, focus, and improve overall well-being.

The St. Louis County Library is dedicated to enriching the lives of residents. Be sure to take advantage of these valuable resources by visiting your nearest library branch or exploring their offerings online at www.slcl.org to find library locations and more!

Managing Holiday Stress

Wellness Tips for a Peaceful Season

The holiday season is often filled with joy and celebration, but it can also bring added stress. Between shopping, planning events, and managing expectations, it’s easy to feel overwhelmed. Here are some simple wellness tips to help you stay balanced and enjoy the season to the fullest.

1. Set a Budget and Stick to It
Holiday spending can quickly add up but creating a budget can help you avoid financial stress. Create a list of necessary purchases and set limits on gifts, meals, and other expenses. Remember that meaningful gifts don’t have to be expensive—thoughtful gestures like homemade gifts or shared experiences can mean more than store-bought items.

2. Manage Your Time Wisely
With so many events and obligations, time can feel scarce during the holidays. Try making a schedule that prioritizes important activities and leaves room for rest. It’s okay to say no to things that don’t fit into your plans or that may add unnecessary stress.

3. Prioritize Self-Care
Amid the holiday hustle, don’t forget to take care of yourself. Whether it’s a walk outside, reading a book, or spending quiet time alone, carve out moments to recharge. Remember that a well-rested mind helps you handle stress better and be present for others.

4. Stay Active and Eat Mindfully
Physical activity is a great way to relieve stress. Even a short walk can boost your mood and energy. While it’s natural to enjoy holiday treats, try to maintain a balanced diet. Drinking plenty of water and limiting sugary foods can help you stay energized throughout the season.

5. Connect with Loved Ones
The holidays are a time to strengthen relationships. Whether through family traditions, friendly gatherings, or a simple phone call, connecting with those you care about can bring joy and reduce stress. However, if being with certain people causes anxiety, it’s okay to set healthy boundaries.

6. Practice Gratitude
Focusing on what you are grateful for can shift your mindset and reduce stress. Start or end each day by reflecting on a few things you appreciate, whether big or small. Sharing these moments of gratitude with others can also lift their spirits.

7. Reach Out for Support When Needed
If the holiday season feels overwhelming, you don’t have to go through it alone. Talk to friends, family, or community members for support. If stress becomes unmanageable, consider speaking with a counselor or accessing local mental health resources.

This holiday season, give yourself the gift of peace by focusing on what matters most—your well-being. With a little planning and mindfulness, you can reduce stress, savor the joy of the season, and head into the new year feeling refreshed.

From all of us at County Housing, we wish you a joyful and peaceful holiday season!

Maintenance Matters

Preparing Your Home for Winter: Cold Weather Tips & Maintenance Reminders

As the temperatures drop, now is the perfect time to prepare your home for the winter season. Taking a few simple steps can help protect your home, reduce energy costs, and keep you comfortable all season long. Here are some cold-weather tips and maintenance reminders to help you stay ahead of the chill.

1. Prevent Pipes from Freezing
Frozen pipes can burst, causing water damage and expensive repairs. Here’s how to avoid this:

Keep a slow drip on faucets, especially during extremely cold nights. This keeps water moving and reduces the chance of freezing.
Open cabinet doors under sinks to allow warm air to circulate around plumbing.
If you’re leaving home for an extended time, set your thermostat no lower than 55°F to keep pipes from freezing.

2. Manage Heating Efficiently
Efficient use of heating can help keep your utility bills manageable while maintaining comfort:

• Use Curtains Strategically

Open curtains and blinds during the day to let in natural warmth from the sun.
Close curtains at night to keep the warmth in and reduce heat loss.

• Manage Your Thermostat Wisely

Lower your thermostat slightly at night or when you’re not at home.
Aim to keep your thermostat at 68 degrees during the day to balance comfort and efficiency.

3. Know When to Call for Emergency Maintenance
If you notice any urgent issues in your unit, don’t wait—contact maintenance right away. Some emergencies to watch for include:

No heat or the heating system isn’t working properly.
Frozen or burst pipes causing leaks or water damage.
Gas leaks (if you smell gas, leave immediately and call the gas company or 911).
Severe drafts or broken windows that let cold air in.

Stay Safe and Warm This Winter

Being proactive about winter preparation can make a big difference in your comfort and safety. If you need help or have questions about preparing your home, our Maintenance Team is here for you. Don’t hesitate to submit a maintenance request if something isn’t working as it should.

Stay warm, stay safe, and enjoy the winter season!

Understanding Renters’ Insurance

What You Need to Know

Renters’ insurance can be a valuable way to protect your personal belongings from unexpected events like theft or damage. While County Housing cannot require residents to purchase renters’ insurance, we encourage you to consider the benefits it offers for your peace of mind.

Renters’ insurance typically covers:

Personal property damage due to theft, fire, or water damage.
Liability coverage if someone is injured in your home.
Additional living expenses if your unit becomes uninhabitable due to a covered event.

Although it’s not mandatory, renters’ insurance is an affordable option to safeguard your belongings and avoid potential out-of-pocket expenses in the event of an emergency.

For more information about renters’ insurance, please reach out to your local insurance provider or check with community organizations that may offer resources.

Let’s work together to ensure you and your family have the tools and information to feel secure in your home!

Fair Housing Fact: Know Your Rights!

Understanding the Fair Housing Act

The Fair Housing Act, enacted in 1968, is a crucial piece of legislation that prohibits discrimination in housing based on race, color, national origin, religion, sex, familial status, and disability. This law is designed to ensure that everyone has equal access to housing opportunities and can live free from discrimination.

Here are some key points to remember about the Fair Housing Act:

Equal Opportunity: The Act ensures that all individuals have the right to rent or buy a home without facing discrimination based on the protected characteristics.

Filing a Complaint: If you believe you have experienced housing discrimination, you can file a complaint with the U.S. Department of Housing and Urban Development (HUD) or your local fair housing agency. You have the right to seek justice and hold violators accountable.

Community Support: Many organizations offer resources and support for individuals facing housing discrimination. Don’t hesitate to reach out for assistance if you feel your rights have been violated.

Understanding your rights under the Fair Housing Act is vital to fostering a fair and inclusive community. Together, we can work towards ensuring that everyone has the opportunity to find a safe and affordable place to call home.

For more information on Fair Housing and your rights, visit this webpage or contact the County Housing office.

Updates and Announcements

Holiday Office Closure: December 24th – January 1st

As the holiday season approaches, County Housing will be closing our offices at noon on December 24th and will remain closed through January 1st to allow our dedicated staff to enjoy this special time with their loved ones. We will resume normal operations on January 2nd.

During this period, we encourage our residents and partners to reach out to us before the closure for any urgent matters. For emergencies, call our Emergency Maintenance line at 314-492-3811.

We wish everyone a joyful and peaceful holiday season and look forward to serving you in the new year!