February 12, 2026

Resident Connection

February 2026 Public Housing Resident Newsletter

CEO Message

Listening and Leading

Dear Residents,

February is a time to focus on care—care for ourselves, our families, and our communities. At County Housing, that includes ensuring our public housing residents have safe, well-maintained homes and access to the support they need.

Our teams continue working hard to address maintenance needs, improve communication, and strengthen our communities. Your role is equally important; reporting maintenance concerns promptly, caring for your unit, and working with our staff help us create safer, more comfortable living environments for everyone.

Thank you for being part of the County Housing community. We value your partnership and remain committed to serving you with respect, responsiveness, and care.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

2025 Customer Service Survey Results

Thank You for Sharing Your Feedback

County Housing recently invited Public Housing residents to participate in a Customer Service Survey, and we sincerely thank everyone who took the time to share their thoughts and experiences. Your feedback plays an important role in helping us understand what we are doing well and where improvements are needed.

Overall, survey responses showed that many residents appreciate the dedication of County Housing staff and the importance of having safe, stable housing. Residents shared that respectful interactions, clear communication, and timely responses—especially related to maintenance and property concerns—are important factors in their experience.

The survey also highlighted areas where we can continue to improve, including communication, follow-up, and consistency in service delivery. This feedback is helping guide internal discussions and ongoing efforts to improve how we support residents and address concerns more effectively.

County Housing remains committed to listening to residents and using feedback to make meaningful improvements. We will continue working to strengthen communication, improve responsiveness, and ensure residents feel informed, respected, and supported.

Thank you for taking the time to help shape the future of Public Housing at County Housing.

Important Update for Arbor Hill Residents

We are planning to move forward with closing on the Arbor Hill project in April, pending HUD reopening and final approvals. We are also working to secure final approval from MHDC, which we expect in the coming weeks.

A resident meeting will be held in the coming months to share more details about what this means for you, including updates on the construction process and relocation plans. We will be sure to reach out with the details of the meeting when they become available. Relocation is expected to happen in phases and will not begin until after the project closing.

Please know that we will continue to keep you informed and will provide plenty of notice before any relocation begins.

Safe & Sound

Winter Safety Reminder

Winter storms can arrive quickly. Be sure to:

Keep an emergency kit with flashlights, batteries, and blankets
Check on neighbors who may need extra support
Use caution when walking outdoors on icy sidewalks

Staying prepared helps keep you and your family safe all season long.

Cold weather can bring additional risks. Please remember to:

Keep heat on at a safe temperature to prevent frozen pipes
Report maintenance issues right away

Your safety is important to us.

Community Connect

Supporting Our Community Together

At County Housing, we know that staying safe and comfortable at home goes beyond housing alone. That’s why we’re proud to partner with Heat-Up St. Louis, a local nonprofit dedicated to helping individuals and families stay warm during the winter months.

Heat-Up St. Louis provides assistance to eligible households who are struggling to pay their heating and cooling bills, helping prevent utility shutoffs during extreme weather. Their work helps ensure residents can remain safely in their homes when temperatures drop.

If you are experiencing difficulty paying your heating or cooling bill, support may be available. We encourage you to reach out to Heat-Up St. Louis to learn more about eligibility and how to apply for assistance.

Maintenance Matters

Cold Weather Tips

Cold winter weather can be tough on your home, and a few simple steps can help prevent maintenance issues and keep everyone safe and comfortable.

Help Prevent Frozen Pipes

Keep your heat set at a consistent temperature, even overnight.
Open cabinet doors under sinks to allow warm air to circulate.
Report any leaks, dripping faucets, or lack of heat right away.

Space Heater Safety

If space heaters are permitted in your unit, keep them at least three feet away from anything flammable.
Never leave space heaters unattended or use them while sleeping.
Do not use extension cords with space heaters.

Watch for Moisture & Mold

Use bathroom and kitchen fans when cooking or showering.
Report any signs of moisture, water damage, or mold as soon as you notice them—early reporting helps prevent bigger problems.

Snow & Ice Awareness

Please use caution when entering and exiting your building during icy conditions.
Report slippery sidewalks, steps, or handrails that need attention.

If you notice a maintenance issue, submit a work order as soon as possible so our team can address it promptly. Timely reporting helps us keep your home safe, warm, and in good condition throughout the winter.

Emergency vs. Non-Emergency Maintenance

Knowing who to call—and when—helps ensure faster service.

Emergency issues (no heat, gas smell, flooding, electrical hazards): Call your property office or emergency maintenance line immediately.
Non-emergency issues: Submit a work order or contact your property office during business hours.

If you’re unsure, it’s always okay to ask.

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

County Board Meeting Schedule – Meetings begin at noon
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

March 10, 2026
May 12, 2026
September 8, 2026
November 10, 2026

Pagedale Board Meeting Schedule – Meetings begin at noon
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

April 14, 2026
June 9, 2026
August 11, 2026
October 13, 2026
December 8, 2026

Olivette Board Meeting Schedule – Meetings begin at noon
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

February 24, 2026
April 28, 2026
August 25, 2026
October 27, 2026

Hillsdale Board Meeting Schedule – Meetings begin at 12:30 p.m.
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

March 24, 2026
June 23, 2026
September 22, 2026
November 17, 2026

County Housing 2026 Holiday Schedule

Presidents Day – Monday, February 16, 2026
Memorial Day – Monday, May 25, 2026
Juneteenth – Friday, June 19, 2026
Independence Day (Observed) – Friday, July 3, 2026
Labor Day – Monday, September 17, 2026
Veterans Day – Wednesday, November 11, 2026
Thanksgiving Day – Thursday, November 26, 2026
Day after Thanksgiving – Friday, November 27, 2026

County Housing will be closed from Friday, December 25, 2026, through Friday, January 1, 2027, and reopen on Monday, January 4, 2027.