August 7, 2025

Resident Connection

August 2025 Public Housing Resident Newsletter

CEO Message

Listening and Leading

Dear Residents,

At County Housing, we believe that the best leadership begins with listening. Every day, we are inspired by the stories, experiences, and ideas of the residents who call our communities home. Your voices help guide the work we do, shape the services we provide, and drive the changes that make our neighborhoods stronger and safer.

Over the past few months, we’ve taken intentional steps to strengthen that connection. We’re listening more closely and working hard to respond with meaningful action. From maintenance improvements to policy updates and new digital tools, these changes reflect your feedback and our shared commitment to progress.

As part of that effort, we are updating how we share information with you. Beginning with this issue, our resident newsletter will be sent by email only, and we will no longer mail printed copies. This change will allow us to share timely updates more efficiently while reducing paper waste and focusing our resources where they matter most.

If you haven’t yet shared your email address with us, we encourage you to do so to stay connected and informed.

As we look ahead, know that your voice continues to matter. Leadership doesn’t happen in an office but in partnership with the people we serve. Thank you for trusting us and for continuing to share what matters most to you. Together, we’re building stronger communities and a brighter future.

Warmly,

Shannon Koenig
Executive Director & CEO
County Housing

Feature Story

Meet your Property Management Team

Building Relationships. Supporting Residents.
At County Housing, our property management team plays a vital role in creating safe, supportive, and well-maintained communities for our residents. From addressing maintenance needs to ensuring clear communication, they’re the people working behind the scenes—and often right on your doorstep—to make sure everything runs smoothly.

Who They Are
Our property managers are assigned to specific developments and work closely with residents, maintenance staff, and outside vendors. They oversee day-to-day operations, ensure compliance with housing policies, and serve as a direct resource for your questions or concerns. You’ll often find them walking the properties, attending resident meetings, or checking in after a service request.

What They Do

Respond to resident questions and concerns
Coordinate repairs and maintenance requests
Ensure inspections and safety standards are met
Support lease renewals and move-in/move-out processes
Help connect residents to additional support services

Why It Matters
Having a consistent, accessible property manager helps build trust, improve communication, and keep your home safe and comfortable. They’re more than just housing professionals—they’re committed partners in helping you feel proud of where you live.

Let’s Stay Connected
We’re proud of the work our property management team does, and we want you to feel confident in reaching out to them whenever needed. If you’re unsure who your property manager is, see below for a list of our fantastic staff members!

Highview, Hillsdale, Olivette, Pagedale, & Scattered Sites

Joyce Agboola, Property Manager
Tiffany Johnson, Assistant Property Manager
Office: 314-912-7958

Arbor Hill, Fee Fee Manor, & Villa Lago

Sharron Essex, Assistant Property Manager
Office: 314-788-6458

Safe & Sound

Back-to-School & Emergency Ready

As families prepare for a new school year, it’s also a great time to make sure your household is ready for anything. Here are a few simple tips to help keep your home and loved ones safe:

Plan Ahead: Review your family’s emergency plan. Make sure everyone knows how to safely exit your home in case of fire or severe weather.
Keep It Clear: Avoid blocking doors, hallways, and windows. Clear paths help during emergencies and daily routines.
Update Contact Info: Make sure your child’s school has your current contact information in case of emergency.
Walking Safely: Remind kids to use sidewalks, look both ways before crossing, and avoid distractions like phones when walking to the bus or school.

August is a great time to review your household’s emergency plan. With summer storms and extreme heat becoming more common, make sure you and your family are prepared:

Know your nearest shelter location.
Keep flashlights and bottled water on hand.
Check in on neighbors who may need extra support.
If you experience any safety-related maintenance issues, call our Emergency Maintenance line at (314) 492-3811.

🧯 Fire Safety Tip of the Month:

Practice a home fire drill. Knowing how to exit your home quickly and safely can save lives.

Community Connect

Metro Transit’s Secure Platform Plan Enhances Safety at MetroLink Stations

Metro Transit is making significant progress on the Secure Platform Plan, a strategic initiative that is adding new fare gates, fencing and security cameras to all 39 MetroLink stations in Missouri and Illinois. By creating a more secure transit environment, customers can enjoy safe, comfortable and convenient service throughout the region.

The installation of new infrastructure has already been completed at 11 MetroLink stations, with work at the remaining stations scheduled to be completed in early 2026. The new system works closely with Metro’s Real-Time Camera Monitoring Center, the operational heart of Metro’s surveillance network. This facility provides 24/7 coverage of nearly 1,600 real-time cameras located at MetroLink stations, transit centers, vehicles and other facilities.

Learn more about the Secure Platform Plan and how it’s helping grow ridership and deliver a better transit experience at MetroStLouis.org/SPP.

Maintenance Matters

New Inspection Process

We’ve launched a new inspection process as part of HUD’s NSPIRE standards, designed to better reflect real living conditions.

Here’s what to know:

You’ll receive notice before your inspection date.
Inspectors will look at unit conditions as experienced by the resident, not just the structure.
Common issues include broken smoke detectors, tripping hazards, or pest concerns.

Please make sure your unit is accessible and safe to inspect. If you need assistance ahead of time, contact your maintenance team.

Updates & Announcements

Board Meetings – You’re Invited!

All Board of Commissioners meetings are open to the public, and residents are encouraged to attend. These meetings are a great opportunity to hear directly from our commissioners and leadership team about important updates, upcoming projects, and decisions that impact our communities. Your voice matters, and we’d love to see you there!

Hillsdale Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Rd., St. Louis, MO 63121

November 4, 2025 at 12:30 p.m.
September 23, 2025 at 12:30 p.m.

Pagedale Board Meeting Schedule
Pagedale City Hall
1420 Ferguson Ave., St. Louis, MO 63133

August 12, 2025 at 12:00 p.m.
October 14, 2025 at 12:00 p.m.
December 9, 2025 at 12:00 p.m.

Olivette Board Meeting Schedule
Olivette City Hall
1140 Dielman Rd., Olivette, MO 63132

August 26, 2025 at 12:00 p.m.
October 28, 2025 at 12:00 p.m.

County Board Meeting Schedule
County Housing Headquarters
8865 Natural Bridge Road
St. Louis, MO 63121

September 9, 2025 at 12:00 p.m.
November 18, 2025 at 12:00 p.m.

Resident Advisory Board – Get Involved!
We’re looking for residents who want to help shape the future of County Housing. If you’re interested in joining the Resident Advisory Board, email us at engagement@countyhousing.org or call your property office.

County Housing 2025 Holiday Office Closures

Please be aware that County Housing will be closed on the following holidays in 2025:

Labor Day – Monday, September 1
Veterans Day – Tuesday, November 11
Thanksgiving Day – Thursday, November 27
Day After Thanksgiving – Friday, November 28

Additionally, County Housing will be closed for the holiday season from Thursday, December 25, 2025, Thursday, January 1, 2026, and will reopen on Friday, January 2, 2026.

Please plan accordingly, and we hope you enjoy your holidays!