January 2026 Landlord Newsletter
Table of Contents:
Feature Story
Introducing Our New Landlord Incentives Program
County Housing is excited to launch our Landlord Incentives Program, designed to strengthen partnerships with property owners and expand access to safe, affordable housing throughout St. Louis County.
Through this program, eligible landlords may receive:
- Excess Damage Reimbursement
- Security Deposit Assistance
- Signing Bonuses
- Landlord Partnership Fund
Our goal is to make participation in the HCV Program more efficient, rewarding, and predictable, while continuing to provide families with high-quality housing options.
Join Us! Landlord Incentives Webinar
Partnering for Success: Introducing the County Housing Landlord Incentives Program
To help landlords better understand the new program, County Housing will host a Landlord Incentives Webinar. During this session, staff will walk through program details, eligibility requirements, and timelines—and answer your questions live.
- Tuesday, January 27, 2026
- 10 – 11 a.m.
TO REGISTER:
Please send an email to connect@countyhousing.org with your name and contact information.
We encourage all current and prospective HCV landlords to join us for this informative session.
Upcoming Inspections & Compliance Reminders
As we begin the new year, please remember:
Ensure units are maintained in safe and habitable conditions according to Housing Quality Standards (HQS) requirements.
Annual inspections will continue as scheduled. Timely access to units is critical to avoid delays in lease renewals.
Documentation: Keep copies of leases, repairs, and communications with tenants for your records.
If you have questions about inspections or compliance, contact your Property Manager or the Landlord Liaison.
Policy Updates & Helpful Tips
Rent Adjustments: Any requested rent increases must be submitted in writing and approved before implementation. Please note, increases must be submitted at least 60 days prior to the lease expiration date noted on the HAP contract.
Communication: Prompt responses to County Housing inquiries help avoid delays in approvals, inspections, or lease-ups.
Maintenance Reimbursements: The Landlord Incentives Program may include reimbursements for eligible repairs—check the webinar for full details.
Thank You for Sharing Your Feedback
County Housing recently invited landlords participating in the Housing Choice Voucher (HCV) program to complete a Customer Service Survey. We sincerely thank those who took the time to provide feedback. Your partnership is essential to the success of the program and to helping families find and maintain stable housing.
Overall, survey responses showed that many landlords value the support provided by County Housing staff and appreciate the role the program plays in providing reliable rental assistance. Clear communication, timely inspections, and consistent processes were highlighted as important factors in a positive landlord experience.
The survey also identified opportunities for improvement, including communication, response times, and clarity around program requirements and processes. This feedback is helping guide internal conversations and improvements aimed at strengthening our partnership with landlords.
County Housing is committed to working collaboratively with landlords and using feedback to improve service, streamline processes, and enhance communication. We appreciate your continued partnership and look forward to building even stronger working relationships moving forward.
Thank you for being a valued partner in providing safe, affordable housing in our community.
Resources & Support
County Housing is here to support our landlord partners!
Landlord Portal: Access lease documents, inspection results, and program updates online.
> Landlord PortalContact Us: For questions, reach out to our Landlord Liaison.
> landlord@countyhousing.orgTips for Success: Maintain good communication with tenants, respond promptly to maintenance requests, and document repairs.
Thank you for partnering with County Housing!
Your participation ensures families have safe, stable, and affordable housing throughout St. Louis County. We look forward to another great year working together.
