Notice: Early Office Closure on March 27

Our office will be closing early at 2 PM on Thursday, March 27, for a Staff Appreciation Event. We appreciate your understanding and will resume normal business hours on Friday, March 28.

Thank you!

Core objectives

  1. Deliver services safely, effectively, and efficiently
  2. Foster a customer-centered culture
  3. Help our residents and families gain self-sufficiency through partnerships with other organizations in the community
  4. Expand access to desirable and affordable housing

Performance

First Quarter, 2025 Report

What HUD measures

SEMAP SCORES

HUD assesses the health of a PHA’s Housing Choice Voucher program through an indicator called the Section Eight Management Assessment Program, or SEMAP.

Understanding SEMAP

Why it matters
The Housing Authority’s SEMAP score communicates how well the agency is performing and impacts the amount of HUD funding it receives for the fiscal year.

Most recent
result in 2024

High Performer: 92%

Target for
2025

High Performer: 95%

On track
for 2025?

PHAS SCORES

HUD assesses the health of a PHA’s Public Housing program through an indicator called the Public Housing Assessment System, or PHAS.

Understanding PHAS

Why it matters
The Housing Authority’s PHAS score communicates how well the agency is performing, impacts the amount of HUD funding it receives for the fiscal year, and determines the frequency of HUD public housing inspections.

Most recent
result in 2022

Standard Performer: 84%

Target for
2025

High Performer: 90%

On track
for 2025?

What County Housing measures

Objective 1:

Deliver services safely, effectively, and efficiently.

Results Q1 Q2 Q3 Q4
Attain zero findings in finance/single audits
Ensure no findings from MHDC audits

Objective 2:

Foster a customer-centered culture.

Results Q1 Q2 Q3 Q4
Increase customer satisfaction
Dedicate staff to customer outreach and resident engagement
Implement quarterly feedback loops for residents

Objective 3:

Help our residents and families gain self-sufficiency through partnerships with other organizations in the community.

Results Q1 Q2 Q3 Q4
Communicate programming opportunities
Enhance partnerships with local organizations
Engage in community initiatives that promote housing stability and affordability

Objective 4:

Expand access to desirable and affordable housing.

Results Q1 Q2 Q3 Q4
Successfully close the Arbor Hill redevelopment project
Develop and execute a comprehensive landlord engagement strategy
Increase participation in housing stability programs