We provide a vital service to residents and families, and we are dedicated advocates for their health and well-being. The quality of our operations is the expression of our commitment to our residents and our community. We work hard to serve our residents and families in a responsive, reliable, empathetic, and caring manner.
We are supportive, compassionate, and courteous to our residents, property owners, community partners and teammates, and we treat them as valued partners in our service mission.
In all circumstances, we do the right thing. We follow relevant laws, regulations, policies, and procedures. Our ethical, honest, and transparent actions are the foundation upon which we build trust with our residents, teammates, and community.
In our diligent pursuit of excellence, we are not satisfied with anything short of the highest standards of service, respect, and integrity. We think critically about our work, embrace innovation, and challenge the status quo. We are proactive in the performance of our duties and accept accountability for our work. We celebrate our successes and grow from our lessons learned.
We nurture a work environment in which all team members have a voice. We act with transparency, help each other, and share information freely. We work together – teammates, residents, and communities – to build inclusive relationships and partnerships that enable us to fulfill our service mission.