Core objectives

Deliver services safely, effectively, and efficiently
Foster a customer-centered culture
Help our residents and families gain self-sufficiency through partnerships with other organizations in the community
Expand access to desirable and affordable housing

Performance

Fourth Quarter, 2024 Report

What HUD measures

SEMAP SCORES

HUD assesses the health of a PHA’s Housing Choice Voucher program through an indicator called the Section Eight Management Assessment Program, or SEMAP.

Understanding SEMAP

Why it matters
The Housing Authority’s SEMAP score communicates how well the agency is performing and impacts the amount of HUD funding it receives for the fiscal year.

Most recent
result in 2023

Standard Performer: 89%

Target for
2024

High Performer: 90%

On track
for 2024?

PHAS SCORES

HUD assesses the health of a PHA’s Public Housing program through an indicator called the Public Housing Assessment System, or PHAS.

Understanding PHAS

Why it matters
The Housing Authority’s PHAS score communicates how well the agency is performing, impacts the amount of HUD funding it receives for the fiscal year, and determines the frequency of HUD public housing inspections.

Most recent
result in 2022

Standard Performer: 84%

Target for
2024

High Performer: 90%

On track
for 2024?

What County Housing measures

Objective 1:

Deliver services safely, effectively, and efficiently.

Results

MHDC Audits
[2023]

0 Findings

Finance/Single
Audit [2023]

3 Findings

Objective 2:

Ensure residents, landlords, and employees feel respected during interactions with the Authority.

Results	Q1	Q2	Q3	Q4
Increase customer satisfaction
Implement regular resident and landlord communications

Objective 3:

Help our residents and families gain self-sufficiency through partnerships with other organizations in the community.

Results	Q1	Q2	Q3	Q4
Increase the number of partnerships
Implement partner programming for residents

Objective 4:

Expand access to desirable and affordable housing.

Results	Q1	Q2	Q3	Q4
Close Arbor Hill
Successful implementation of PBV RFP
Develop and execute a landlord engagement strategy