County Housing offices will be closed for the holiday week from noon on Tuesday, December 24, 2024, through Wednesday, January 1, 2025. We will reopen on Thursday, January 2, 2025.

Public Housing Maintenance Emergencies:
Please call (314) 492-3811 for assistance during the closure.

HCV Residents:
For inspection emergencies, first, contact your landlord. If the issue remains unresolved, please call (314) 227-3165.

Thank you for your understanding, and we wish you a safe and happy holiday season!

Inspections

County Housing inspects each rental unit using HUD’s established inspection standards. These standards set the minimum criteria for the health and safety of program participants. Learn all about inspections below.

Before a voucher holder can move into a unit, County Housing conducts an initial inspection. Review the Housing Quality Standards Initial Inspection Flowchart to learn more. 

If the unit passes inspection, the move-in process can continue. If the unit does not pass inspection, County Housing will provide a list of specific violations in an inspection report that caused the unit to fail. That report can be located in your RentCafe Landlord Portal.

Once any issues are addressed, a follow-up inspection will be completed to verify that the unit has been successfully brought into compliance with the required standards and is ready for occupancy.

HUD requires that all HCV units be inspected every 24 months (minimum). Biennial inspections ensure that units are being maintained properly and continue to meet HUD’s standards.

A special inspection occurs as a result of the tenant contacting County Housing about issues within the unit that property management has not repaired.

These inspections are conducted by field supervisors or managers to ensure that County Housing inspectors are completing their inspections correctly. These are randomized and required by HUD.


Note: HUD’s inspection standards are changing October 1, 2024. County Housing will provide resources on the new standards as they are made available. Be on the lookout for more information on how this will affect you as a landlord.